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    Avis Rent A Car

    1.7 (18 reviews)

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    1 year ago

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    7 months ago

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    7 years ago

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    6 years ago

    Booked a reservation. WALKED UP HERE. And was told they have no cars . I would never do business here period. Unprofessional

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    Budget Car Rental - Driver side front tire

    Budget Car Rental

    1.8(14 reviews)
    0.0 mi

    These mfs suck do NOT go to them. Called inquiring about a rental, was told one thing on the phone…read moreand something completely different in person. Waste of energy.

    We rented an SUV for a Thanksgiving holiday trip to Marietta, GA. The first sign of trouble was…read morewhen I had to add our own window washer fluid to fill the reservoir before heading down. We decided to leave Georgia, Sunday at 1am to avoid the severe rain storms moving Northeast across the south. From there it was 15 hours of white-knuckle Hell for a trip that should only take 10 hours & 45 mins. (Not including stops). Our SUV kept fish-tailing any time we crossed a bridge, lanes were or water puddle reason being they placed us in a vehicle that had severely wore tires. The ONLY tire with good tread was the driver side front tire. We had to drive over 700 miles at least 10-20 miles under the speed limit in heavy rain and at times, white out conditions. When we return the car yesterday I explain what happened and some of the staff were chuckling and smiling about our experience. They took $100 off the cost of the rental and told us to call the 800# to complain. When asked why they don't do mechanic inspections between rentals, the agent stated that they're not a maintenance facility and they only do mechanic inspections when a customer complains about an issue or when the oil change is due, which incidentally, we had a oil change notification while driving back from Georgia. If you choose to rent from this location verify the oil has been change and the tires are not bald.

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    Passenger side front tire

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(15 reviews)
    1.2 mi

    Very friendly and helpful. They exceeded my expectations by making it easy and fast to get a great…read morevehicle. They even picked me up at the body shop.

    I rented a vehicle on Thursday (05/05/2022), upon receiving and during "the walk around", I pointed…read moreout a damage on the left back passenger side, representative said, it's known and noted don't worry about it, it's part of wear and tear and known. On Saturday (05/07/2022), the "engine light sign" came on, I reported this to customer service, as the branch was closed. That same night, me and my wife got pulled over the police on our way back home and were questioned about the vehicle. I was told that the license plates on the vehicle were expired since September 2021!!! After contacting customer service again, the next day (05/08/2022, I was advised to go to the Detroit Airport branch (which is 1.5 hours' drive). I filled up the car and drove to the Detroit Airport branch for the exchange on Sunday (Mother's Day). At the Detroit Airport branch, after waiting for hours, I was told the vehicle could not be exchanged as there was a damage that was not reported on the vehicle. This is the same damage that I pointed out when receiving the vehicle. I made the representative and manager aware that this is a prior to receiving damage and it was noted. They checked the system and told me that it was not noted and the only way an exchange could happen is if they file a claim on my insurance and I pay the deductible which I was not going to do as this is not my fault and the damage was pointed out and confirmed by the branch, I picked up the vehicle. At this point I called back to customer service and was advised to wait at the Detroit Airport branch as a regional manager would contact me to resolve. Hours of waiting later, I had not received any call back and I decided to go back home. On Monday (05/09/2022), I had to take time off from my work to go to the branch to exchange the vehicle. The vehicle they gave me had a crack of at least 7 inch in the windshield, however, as I was in a hurry to get to work and this was the only vehicle available at that point, I took it and went to work. However, after discussing and showing it to my wife, we both did not feel safe driving this any further due to the added risk factor. When I contacted the branch again and told them about the crack and requested to be given a safe vehicle to drive. I was told to just keep driving this as there was nothing they could do. When I spoke to the escalation team member, I was told that "if I am not satisfied with the service, I should return the vehicle and go with another rental company". I want to believe this is not the level of service and experience Enterprise strives for. I was given a faulty vehicle (one with engine light issues and one with a cracked windshield) twice! ... while one had almost 1-year expired license plates. I have tried to reach out to multiple team members, customer service, branch... but no one seems to be able to help and everyone just ignores the issue. I have been promised that I will be contacted by a Regional Manager on 7 different occasions now but so far almost 2 days!!! later, no one has contacted me. Any other normal rental company would've resolved this issue in minutes if not hours and provided me an upgrade for all the inconvenience caused, however, at Enterprise, I have been made feel ridiculous by multiple customer service team members and the branch people and I have had to argue with multiple people so that I can get switched into another vehicle but without any success.

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    Avis Rent A Car - carrental - Updated May 2026

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