Tanu helped me get into a safe and affordable rental. I was impressed by her customer service and…read moremultitasking skills! thanks Tanu!

Excellent customer service. "Tanu Singh" did an awesome job and was super easy to work with…read more She also came out and showed me the entire cars that were available to chose from. It was super hot outside that day, and she came outside with no hesitation 10 out of 10. Very polite, super easy to deal with and very professional.

My truck has been in the shop for almost a month and I've had to rent a car from this location. I…read moresee a ton of bad reviews but mine is quite the opposite. The customer service I've received has been phenomenal and they've gone above and beyond to accommodate my situation (my truck has been in the shop for longer than I expected). But I appreciate the service they've provided and if I ever need need to rent another vehicle under any circumstance, this is where I'll be going from now on

Clean at least the inside of cars when dirty cars are drooped off and even though you cant wash the…read moreoutside What is stopping you to clean the inside? And customer service is awful Say one thing and do another Cant give a ZERO but had to give them a 1

Tommy was very helpful, even made a phone call to management to help us get a reimbursement for a…read moreflat tire. I have used this office in the past and will definitely continue to do so. I highly recommend them.

If I could give a negative score I would. The worst customer service, the car was a luxury SUV that…read morewas not fully cleaned, needed a wheel alignment and the oil level was low. Imagine driving 300 miles away from home in Canada and the oil level warning keeps popping up on the dash. I would never rent from them again. And I suggest people to look somewhere else. Their employees look like they hate life and they are being forced to work. They don't greet you properly and not once did the guy helping me looked up from his screen. Only when he handed me the key did he glance at me.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

I had a great experience using this location. I picked it because it's down the street from my…read moredealership, where I was having auto body work done. My car insurance set up my rental and everything went smoothly. I had to call to make sure they had a car ready. I can't remember the guy who I talked to on the phone, but he was professional and very nice. He was also the one who helped me when I picked my car up. I'll update his name later. I had the same great service when I returned my rental and another associate drove to the dealership.

I don't usually leave reviews, but what I experienced at Enterprise Rent-A-Car needs to be shared…read more The way the manager handled my rental process was completely unfair and extremely unprofessional. After waiting an entire week for a vehicle, I arrived ready to complete my reservation, only to be met with employees who showed little interest in helping and a manager who made no effort to resolve the situation. Instead of working toward a solution, I felt dismissed and overlooked. No one took the time to properly explain my options or even attempt to assist me. It honestly felt like they had already decided they weren't going to help before the conversation even started. When leadership sets that tone, it reflects poorly on the entire location. To make matters worse, I'm not from this state and urgently needed that vehicle to get back home. Being turned away after waiting so long left me stranded and under a great deal of stress. A situation like that requires empathy and professionalism -- two things that were clearly missing. I also couldn't ignore the difference in how other customers were being treated compared to my experience. It raised serious concerns for me and left me questioning whether I was being treated unfairly. No customer should walk into a business prepared to pay and follow the process, only to feel disregarded and unsupported. This experience showed a major lack of leadership, accountability, and customer care. Enterprise is a well-known company, which is why this was so surprising and disappointing. I hope this location takes a hard look at how their manager and staff interact with customers, because no one should have to go through what I did just to rent a car.

These mfs suck do NOT go to them. Called inquiring about a rental, was told one thing on the phone…read moreand something completely different in person. Waste of energy.

We rented an SUV for a Thanksgiving holiday trip to Marietta, GA. The first sign of trouble was…read morewhen I had to add our own window washer fluid to fill the reservoir before heading down. We decided to leave Georgia, Sunday at 1am to avoid the severe rain storms moving Northeast across the south. From there it was 15 hours of white-knuckle Hell for a trip that should only take 10 hours & 45 mins. (Not including stops). Our SUV kept fish-tailing any time we crossed a bridge, lanes were or water puddle reason being they placed us in a vehicle that had severely wore tires. The ONLY tire with good tread was the driver side front tire. We had to drive over 700 miles at least 10-20 miles under the speed limit in heavy rain and at times, white out conditions. When we return the car yesterday I explain what happened and some of the staff were chuckling and smiling about our experience. They took $100 off the cost of the rental and told us to call the 800# to complain. When asked why they don't do mechanic inspections between rentals, the agent stated that they're not a maintenance facility and they only do mechanic inspections when a customer complains about an issue or when the oil change is due, which incidentally, we had a oil change notification while driving back from Georgia. If you choose to rent from this location verify the oil has been change and the tires are not bald.