-- A Complete Corporate and Location Failure. Never Again. I will never rent from Enterprise again -- and I urge anyone considering this location specifically to look elsewhere. This disaster didn't start at this branch. My reservation was made two months in advance and was mishandled by Enterprise's own customer service representatives -- not once, but twice. Each time, I had to call back to have it corrected and reconfirmed by Enterprise's customer service team themselves. I was escalated to the corporate team on two separate occasions and was told I would be contacted. Three weeks later -- still nothing. Enterprise Corporate has completely ignored me. Then came the final insult: I drove 40 minutes to this location to pick up my reserved premium SUV, only to be told it wasn't available. Manager Sara's solution? Offer me a minivan at the same premium rate for my premium suv. No discount. No apology. No accountability. When I declined to pay a premium price for a downgraded vehicle, she refused to adjust the rate -- full stop. I expected a manager to apologize, problem-solve, and make things right. Sara did none of that. She was dismissive, unprofessional, and combative from the start. When I asked to speak to someone above her, she told me she was the top of the chain and that the owner -- who apparently runs this as a family-owned branch -- was unavailable. "Family owned" is supposed to mean personalized, accountable service. This was the opposite. I then asked for Corporate's phone number so I could seek help myself. She gave me the wrong number -- twice -- while I stood there trying to reach someone, anyone, with a trip planned and only hours to spare. Her final response? "I'm not renting you anything." She refused to rent to me entirely. I was left standing there, stranded, with a reservation, a trip about to start, and zero support from this branch or from Enterprise Corporate. For the record: I did find my premium SUV at another Enterprise location. Sara does not get the satisfaction of thinking she left me without options -- but the damage to my time, stress, and trust in this company is done. To the owners of this branch: your manager is actively turning away paying customers with reservations, refusing to problem-solve, and providing false contact information to prevent escalation. She is costing you money and your reputation. I hope you are fully aware of the shots she is calling in your name. Enterprise as a whole: three weeks of silence from Corporate after two escalations is inexcusable. This level of disregard for loyal customers is exactly why you lose them permanently. read more

nope - made reservations for a truck and they refused to fill the contract. do not bother with 696 & van dyke. they will not get the vehicle you have reserved read more

Great help from the team here at this location we had some complications with our booking where we were able to book a 15 passenger van through the web but the actual location didn't have it and yusef and jerin the manger here was able to find anther location that had it and get it transferred to this location and made our trip so much easer Thank you! read more

I would highly recommend this place to rent a car. They have awesome service. They will help you with anything you need if anything goes wrong. If you have a problem, they will fix it. I give him a five star. read more

The branch rental manager Sarah was extremely helpful. She made my process quick, easy and stress free. We were in and out. Great transportation to arrive to the location and the overall processing blew me away. Thank you for making this a great experience during such an inconvenient time in my life of not having my personal vehicle. read more

Nothing like reserving a specific suv 24 hours before and being called the following day to be notified at 6:30 pm they do not have the vehicle . Like your telling me no one seen a reservation for 5 days ! Until closing time the next day ! read more

Worst car rental experience ever! On the day I got the rental it was all good, everything was quick they dropped the vehicle at the collision center and was a simple in-out. However, the issue started during the walk around, there was a side damage (scrape) to the car. I pointed this out, but was told it was knows and noted and I don't have to worry about it. Fine... 1.5 days later, engine light on the car turns on. I'm told by the customer service (as branch is now closed) that it's common don't worry about it?!? Engine light did go off again over a while. Me and my wife are driving back home at night from a visit, we get pulled over by the police, why? The license plate has been expired since September 2021!!! Officer advised me to call the rental company asap and get it sorted. Next day, I call customer service, only location that is open is at the airport, 1.5 hours away to exchange and get in another. This now is Mother's Day. I fill up the car, and we go to the location. Guess again, engine light is on again. We get to the airport location and they can't exchange the vehicle because of the scrape and they will have to file a claim on my insurance! I say NO this was already a knows damage. They check the system, and it's not. Great . After going back and forth for hours... no resolution at all. At this point I have to cancel my Mothers Day reservation as we won't make it back. Customer Service says wait at the airport our regenval office will call you back. 5 hours!!!! Later, still no call or whatsoever. As it's getting late, we decide it's time to go home, we take the risk of driving a car with engine light and expired plates and drive it 1.5 hours back. Even after multiple calls and escalations and 10 hours later, guess what no action whatsoever from Enterprise. I not only wasted time, my whole day, gas (which is very expensive these days) but also a lot of humiliation and had to cancel my wife's and Mother in Laws dinner for Mothers Day. Simple to say, Enterprise does not care about their customer or it seems their cars. There must be a better and simpler resolve to this instead of making your customer go around for a whole day and wasting their time and money. Never doing this again. read more

both of the Warren and Roseville location did NOT have the 3 row seating for 8 passengers that I reserved months ahead of time, called every week until the week of then called daily to make sure they had the vehicle. Told me they did every single time. The morning of the told me they did. I arrive and there was no 8 seater or 6 seater only a 5 seater. I had to cancel everything and my kids were very upset. The employees both stated it was there first day, they just got the reservation sent to them TODAY mind you I made the reservation 4 months in advance with this exact location. Fast forward a week same thing happens to my fiance. He needs an 8 seater and NOTHING. He was told they would have one the day of and in fact did not have an 8 seater available. Never booking with enterprise AGAIN because of how shitty and unorganized this business is all around and how unprofessional the employees are and how little they know about doing their job. Went to Avis and had multiple cars to choose from on the spot. read more

If I could give 0 stars I would. I received a confirmation call the day prior reminding me of everything I need to bring to pick up the car. I arrive at 4 pm (my appt time) and was told I have to give proof of employment to get my company's discount. I'm off work and don't have my ID with me. I offered to call the company owner and ask him to send proof that the account is his and they said no. They said they would charge me an extra $70 and I could request a refund when I returned the car. They "upgraded me" because they didn't have a clean car available (despite confirming with me the day before). Now I have to pay SUV gas prices instead of a car. Went to check out and the price was more than double my quote. When I asked why, they said they had to charge me an additional $70 PER DAY. The employees should've made it very clear what the expectations were up front. It's now 5 pm when I need the car at 6:30 am the next day. I'm out of options thanks to them. My company may continue to use them, but I won't ever step foot in this company again. read more

My sons car was hit by a negligent driver last night after work on his way home for a family birthday dinner for him. His car will be in the shop for two weeks so we needed to rent him a car. I wanted a specific model so called around to track one down. I called several Enterprise Car Rental locations with no luck, and no one seeming to care. Well until I called the Center Line branch where a person named Brandon Nalezyty. He took my info and within less than a half hour tracked down the exact vehicle for me. Brandon not only lived up to the company motto, he blew it away! He is articulate, gracious and humble. Truly shocking for someone his age, and took his job with the seriousness of a true professional. My son and I are truly grateful for his service and dedication, so much so, I wrote this. I hope corporate recognizes Brandon, and elevates his role in the company. Also a shout out to another team member Joey Axt who expedited the check out and the walk around for the vehicle. Great job guys, you are a great team! read more

Enterprise Rent-A-Car - Car Rental Near Me - Warren, Michigan

Helpful and accommodating - including rides to vehicle repair locations. Moes (sp.?) was particularly kind and helpful. Well run outlet! Thanks! read more

The customer service here is awful. They are rude people. They claimed that i did not have a confirmed car even though I was booked in their system. When I got there the car that they had was auto shop, when I asked if they could they could discount they said I wasn't confirmed so no. They finally pulled a car around and it looked and sounded awful. They said there's nothing they could do (which I understand) but they were so rude and nasty about it. The associate was rude and he called the manager and the manager was no better. I'll never book a car here again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Warren, Michigan

Brandon has been awesome during the process of renting a vehicle. He explained everything thoroughly and even showed us the many options we can choose from. Great pricing too ! read more

This Enterprise is the BEST! From Brandon (manager) To Damon, Danny & Zac. You have my business for life! Rose Franciosi read more

Great customer service! Walked in with my uncle at 4 pm to see if I could get a cat for the overnight. Ali was so desperately patient and accommodating to me and my uncle! I was in a decent car and on my way quickly. I tried to rent at Hertz, but I don't have a credit card. Enterprise was willing to do a $200 hold on my debit card to get the car. read more

Amazing service! Uncommon honesty!!!! I forgot to remove some personal items before returning my vehicle, including clothing items and money. Much to my surprise, everything was there waiting for me the next day. I cannot thank the staff enough for their honesty and good service! I would highly recommend Enterprise, and this location in particular. read more

This is a new experience for me! Hertz wow did the team at the VanDyke location do a good job. The person that handled my rental we Jocab. They were out of the car that my so-called insurance's allotted daily rate. That rental was so small I could even set in the front set. The saw the issue and upgrade me to a full size. I was going to be without my truck for about two weeks. Yea that was not going to be a good fit. Thanks to the staff for the consideration. Great Job. read more

great work experience! thanks for yousif f help me with my rent-A-Car .everything great nice car I love it!!! my kids love as well ,I'm recommend this place , good service and fast . all the stuff nice. thanks again yousif !!! if I need a rental car again I ask for you . have a great holiday!!! read more

You claim to be 'listening' regarding the terrible service at your warren location, yet not one single call or email has been returned. I will make it a priority to discourage others from using enterprise and save themselves time, energy and money. Shameful customer service. read more

I have had great experiences every time I've been here. Three times in the last month, three different reps, and three different circumstances! They honored upgrades and made sure I was in the right vehicle for every instance. Grace & Dave were absolutely awesome! Go see them!! Today, I'm dealing with Cleo and so far so good!!! read more

I will say I did contact Enterprise after they contacted me through yelp, and I provided them all the information they requested. Approx 2-weeks later I get a letter in the mail that Enterprise is dropping the claim that they were pursuing against me. It very much seems that thanks to Yelp a difference was made, as it seems those that I was reaching out to with my phone calls were going to help me. I'm so glad and feel great that this matter is behind me, as it is a blow to one self to be accused of something that you know you didn't do and in this case almost getting stuck paying for something you shouldn't be paying for. Like I said glad it's behind me. Thank-you to the Enterprise staff that contacted me here, and thanks to Yelp for giving people a voice. read more

Overall this was a great experience. From the call to remind me of my pickup and me asking to be picked up in a timely fashion. Keith came to pick me up even earlier than my time, Keith was very nice professional and well dressed. Checkout was a breeze and the other staff was nice as well, car was very clean and washed and free from odors. Thank you again Keith and staff read more

I've rented from here plenty of times, at least 510x a year. Better than driving to the airport for a rental. Only thing I really have to say is my experience so far has been delightful. The staff has been accommodating and pleasantly mannered. Outside of that, I really don't require any other services like drop/off pick up so I can't comment on that. In fact, I'm about to make a reservation today. read more

I rented a car from this location and had such a wonderful experience. The customer service was excellent and they all worked really well together. I definitely recommend this Enterprise location if you are looking to rent a car and have a positive experience. read more

Got a very nice car - with great gas mileage - had to change delivery drop off dates and fuel rates - they were very accommodating - and got very good rates. Love the pick up and drop off feature - have used it in past but this time not necessary. read more

This is the worst experience that I have had with Enterprise ...I been renting cars from Enterprise for about 5 years..Ive brought business, Ive referred people ...but never had I been disrespected or treated like a criminal before...the manager was rude, disrespectful, uncaring, inconciderate, and has lied...I will very seriously consider renting from another car company before Enterprise again...and in the case that I do rent again, it for sure wont be this location...this corporation needs to hire better management period.... read more

I have used them twice for last minute rentals. I do recommend going on the internet, even if it is 1 hour ahead, because it is cheaper than a walk-in price. Their pick up prices for a one day rental are cheaper than any other competitor and even cheaper than other Enterprise locations. They are open on weekends too. Their weekend crew is a rotating crew from different Enterprise locations throughout the Metro Detroit area. So if you are picking up or dropping off first thing on a weekend morning, the folks are not local to the specific location and takes them a while to find things. Besides that things worked out well - except that vehicles are not full of gas. You are only expected to return at the same level, but that is hard to do because the consumer usually puts in more gas because it is hard to get it at the exact level unless it is full. I do not recommend gassing up at the adjacent gas station: $$$$. I moved from Hawaii four days before my first rental and Hawaii was $3.01 for gas and this gas station was $2.99 for cash. Just ridiculous. But I did not know the area and gassed up there. read more