I was told by the Assistant Manager that there would be no drop off charge. That was wrong. Now I am out over $100. I tried to resolve this with 11 separate telephone calls. I could not get help...everyone just kept "escalating" it and it went nowhere. I got ripped off. Do yourself a favor and rent somewhere else. read more

Reserved a car with them. Requested to be picked up at home and was told I would be via email. They never showed and when I called was told I live beyond the area where I could be picked up. I had to get a ride there. Car had multiple small dings which a worker documented. I unfortunately didn't photograph them. When I returned the car they claimed the largest dent occurred when I had the car. I believe this was there before I took possession of the vehicle. They refused to show me their documentation of the dings and charged me and my insurance. To me this was a total scam and I will never use this company again. I got the impression that this is business as usual for this company. Never again. Zero stars if I could. read more

Well, they had a car and there was a minimum of paperwork. The only thing I really did not care for is, they would not pick me up to get my rental. I had NO way to get there. I ended up calling an uber. Every other time I have rented from this location they have picked me up. Other than that (important to me, may not be to others). read more

After making reservation in July for our trip in Dec we went to pick up our vehicle only to find out they didn't have the vehicle for us! We get we are sorry .... BS is what i say! They aren't sorry nor do they care! Now we are scrambling to figure out how we are going! Called 2 weeks ago and we were never told they wouldn't have a vehicle for us! Called the main office and they are sorry too ... more BS!! My advice rent with someone else! read more

i had to rent a truck from here due to collision repairs, ended up having the truck for almost 2 months. detailed it once a week, spoke to a representative when I was dropping it off and was told I would be getting money back (security deposit as well as money back for what I paid to rent it for longer) they automatically charged me every time the rental needed to be extended. when I returned my truck a day later I was charged almost 800 dollars. I'm 25 years old and have a hard enough time budgeting in this economy now. I can't wait to hear what the 800 dollar charge is for... read more

Had to rent a car for several weeks due to collision repairs. The Assistant Manager, Annie, is amazing. She is very efficient, helpful and friendly. Ryan was also exceptional. In fact, everyone in that office was very pleasant to deal with, even when they were busy. read more

5/5 Ryan and other front desk folks sorted me out and provided excellent customer service. Small payment issue they do not accept SoFi but that is okay. Rented a small size suv and happy with my choice. Side note- don't call into the 1800 line they have 0 clue whats on the rental lot and barely pay attention to your needs. Work with the local 941 number instead. The folks at the location are great, the 1800 # is trash. read more

Had a great experience with the people, service, pick-up/drop-off with Enterprise Venice. Everything was smooth and enjoyable. BIG thank you to all. read more

Recently I used them while I had a repair on my car. They came and picked me up. The rental was fine they addressed my concerns everything was explained. When I was done I dropped my car off They called to see if I was satisfied. I have used this company before in a different state and will use them again. Excellent customer service nn read more

Renting a car in the height of season down here is not a convenient thing to need to do, but these folks give great service

Horrible customer service! Made a reservation online and showed up to pick up my car. They only had mini vans available and tried to get me to take the mini van rate, which was twice as much, instead of giving me the agreed upon rate through the app. I will rent from anywhere that I can except for Enterprise moving forward... and I'm a business traveler that rents several cars a month. I sent over the confirmation as requested read more

Friendly and efficient. Mike was great. We picked up a car at the airport and were not happy with it. We were able to exchange it at the local Venice Enterprise location. Totally painless. read more

I needed to rent a car on three different occasions. Last one was in Venice Florida. Very accommodating.

Rented a Caravan to drive home to New Jersey. Well it turned out it was infested with cochroaches! Yes, you heard that right,, COCHROACHES! Absolutely disgusting for a two day trip. Also the interior was not cleaned and had sticky stuff on and under the seats. Never again! read more

I needed a rental for a work trip, and this location was closest to home. Arrived first thing and there was an agent ready and able to assist me. I got a midsize car that was clean and in decent shape. The process was quick and easy. I had no issues while I was on my trip, and turn in was a breeze. Not sure why there are so many bad reviews of this location, but my experience was on par with any other car rental. I will definitely use them again. read more

Loved the customer service and support. Matthew was as accommodating as could be and extremely kind and helpful. Thank you. Would highly recommend this place! read more

Staff the Manager and the Assistant Manager Kalla Borrego Very RUDE, LAZY Would not get off the stools behind the counter. I Was told by the Manger that she doesn't care about Lost and Found, and that she just tossed out what was in the lost in found draw. Funny the stuff in the draw has more dust on it that there own homes. I found them to be LIARS. I called and set up a meeting with Suncoast Cadillac to find another car rental agent for how I was treated. If you don't believe what I have written ask Zoe she works there and apologized to me for how the two women treated me and she would continue to look for my meter for she called me and told me that it was found in the car when they were cleaning it out and it would be in the office for me to pick up. read more

I just had a horrible experience with a gentleman named Evan Brezonski he was the rudest agent I've ever spoke to at Enterprise they won't let me rent a vehicle from their particular location due to a technical error of a phone number, the bill was paid in full. He embarrassed me in front of the whole store and I will be reporting to him to every supervisor member management enterprise has by the way I've purchased two cars from enterprise in the last two years!! read more

Worst car rental experience I have ever had. Not only was the vehicle in poor condition and dirty, but one of the tires was bald. The manager at this location Jay takes an awful tone when speaking with renters that have a disagreement with him. He was extremely rude to myself and when I returned my vehicle, I had heard him speaking very rudely to someone on the phone. When he hung up the phone he turned to his employee and said, you got my back on this one right. Just that comment by their management shows me that I cannot trust renting from enterprise rental again. read more

If I could give this location zero stars I would. First of all they rented us a car that was extremely filthy, had a bald tire, had been smoked in, and had extreme body damage. When I brought this to the managers attention, Jay, he said he would work with me on the price and try to get me into another vehicle. Four days later he got me into another vehicle, refused to work with me on the price, and questioned everything that I had brought up, and was extremely rude.We decided to contact corporate to see if we could turn the vehicle back in, because we didn't want to give this location any more of our business after what they had done to us, they allowed us to turn it back in and when we went to turn it back in Jay the manager was on the phone yelling at another customer, similar to our situation.Beware beware beware, this location is shady, rude, and runs out vehicles that are disgusting and dangerous, never ever go to them ever. read more

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I had to have a rental. Requested SMALL CAR and the man that booked it said this one is small. Well I have a SUV. Small? The SUV I got has a Red light on as one of the tires is low on air. Went to office one mi Ute to one and they were closed. I am now stuck inside for the weekend as I don't know how to put air in. H E L P read more

Worst experience ever. They didn't have our car at time of pickup. We're told they would pick us up at 8 am the next day. They didn't show up until almost nine. We had a three hour drive to hospital in Miami and it set us back an hour plus. Then they charged us to leave car at another Enterprise. I personally have no desire to ever go through this company again. read more

If I could give zero I would. Our vehicle was supposed to be a mini van. It needed an oil change. Gave a gas guzzling Tahoe with a full tank of gas. There was aoooo much dog hair and crap all over the SUV. My husband made THem clean it again. Brought it home. Still Filthy. Food and black stuff all over the leather seats. Dog hair clumps everywhere. I am disgusted. We will never rent with enterprise again. read more

The woman working on 11/29/19 delivered terrible customer service (I think she may have even been the manager). When I said I did not have a second phone number to provide, she told me to give a number of a family member or friend. I said I did not want her marketing to my family or friends. She then started to argue with me, told me this was Enterprise policy and her job/review depended on this. I can understand that she is required to ask, but my right to privacy does not end just because I want to rent a car. At the end of the day...I just made up a number so she would stop talking. (FYI, she already had my License and Credit Card info) read more

This million dollar company should worry about the ins and outs of the these cars I rented a van to take my family to Tennessee for a week and it wasn't long before coachroaches starting coming out by the hundreds from under the carpet and crawling all over my kids and luggage.I called Florida and they told me to bring it to closest dealer and they will take care of it so I did and 20 minutes roll by while we sit out in the cold waiting for it and when it came out the pile of coachroaches were still there so I went back in and pulled the manager out so he could see the fine job his employees did so then he went and vacuum it himself and gave me a bomb to let off over night, the next morning we get up to plan our day and the transmission that only had 30,000 miles on It goes out , my sons and tow driver push the van so that the tow truck could then pull it on to the flatbed because of the angle of driveway and we were down for 5 hours loosing half a day because of the van never again will I rent from them I will take my own to and from and by reading the posts enterprise has a reputation for coachroaches being left behind really disgusting experience read more

They were friendly; on a Sunday when I realized I needed my car for an extra day (and was dropping it off at the Sarasota airport), the procedure took less than a minute, and there was no fuss. read more

Zach at Enterprise Rent-a-Car was extremely helpful to my daughter and me when we recently rented a car at the Venice office. He was very friendly and professional, and the rates were very reasonable. read more

Fantastic, PROMPT pick-up service. Why tow a vehicle behind your motorhome? We were at Oscar Scherer State Park. Enterprise came and got me, before I was even plugged in! When i dropped their car off 4 days later, I was back to the RV within an hour's time... read more

Friendly and nice experience.My car was ready and a fast checkout , would recommend to anyone. Thank you

Easy, fast and cheapest price in town. Great service to boot!! Will definitely use them again!!

Told one thing on telephone. Get to store and other staff basically said the gentleman I spoke to lied to me. Will not be using this Enterprise in Venice again. read more

Did a good job on rental except the rental was charged in my card whren it should have been charged to the Honda Warraty account .Enterprise seems unable to reverse the changes to proper acct.Very poor quality communication from both Honda and Enterprise. Would love to get it resolved and have charge credited back to my credit card. RAY CASSIDY read more

I received a loaner from Seymour Buick through Enterprise. Car returned same day to dealer as instructed by Enterprise. Took one day extra insurance to avoid any issues with my personal insurance. Due to a Seymour/Enterprise screw up the one day loaner gets charged to my credit card for 5 days. Called Enterprise 6, yes SIX times attempting to get a credit. Got the "I am the manager and will fix this" conversation twice. Called again today and now await approval from their accounting department which may take another few days. I initiated each call to Enterprise , no callbacks or follow up on their part. Wont take a loaner from Seymour in the future unless it is from their fleet. Will wait until mid week and then dispute the charge with my CC company. It is not the amount or the error that irks me, it is the lack of follow through and the need to do their jobs that results in a low rating. Their voice response system message touts their caring customer service. Guess they should listen to their own message. read more

awesome always clean new cars to rent.you got to get there early as there really busy most days.they meet or beat anybodies price.

Everything was just as promised with the car. It was ready when I got there so I was out in just a couple minutes. When I unknowingly dropped my cell phone, they went out of their way to get me a message that they had found it and had it ready for immediate pickup when I returned to the office. read more

The guys and gals working at this location are very nice, very professional. My advice is to watch out for the prepaid fuel option. You get alot of BS about how they bill you and different locations calculate these charges differently. This is important: Enterprise sells this pre-paid service as a benefit to the customer, when in fact you may be paying more to use this instead of fueling the car yourself. Enterprise needs to make this pre-pad fuel billing standardized at all locations. read more

This was the 2nd time renting a car in my life. They were prepared with my information when I got there. However, the car wasn't there. They were very busy that day and we had to wait. The gentleman, his name was Joe ( I assume was the manager) told us right away there would be a 10% discount. I didn't even have to ask. As my son and I watched him deal with customers a man came to the desk to rent a car. He handed Joe his information and immediately Joe looked up and said "Sir, what branch did you serve in?" The man said Navy. Joe immediately stopped and shook the mans hand and stated "Thank you sir, for your service". I was very impressed by this. We all speak of respect for veterans but less show this respect. I work with veterans every day and it was heartwarming to see this man recognized. As busy as the office was, Joe never missed a beat tending to all and showing the utmost of respect for each customer. This was at 800, US 41 bypass Venice Florida. Good job Joe. You're the reason I would use enterprise again. read more