I rarely leave reviews unless the experience is bad enough that I genuinely wouldn't want to come…read moreback--and this was one of those cases. I rented from this branch for work purposes, so reliability mattered. Unfortunately, over multiple rentals I was given vehicles with serious issues: * Unsanitary conditions (including insect/roach presence) * Mechanical problems (warning lights and drivability concerns) * Safety concerns (severely worn/bald tires) I reported these issues at the time, and the location was aware of them. Despite that, no effective solution was provided and I was not given a viable replacement. I had to continue dealing with these problems, which cost me time, income, and significant stress. What followed was even worse. I spent over four months going back and forth with Avis Budget Group, dealing with delays, repeated follow-ups, and being ignored at times just to get basic responses. Only after significant escalation (including formal complaints) did they finally confirm that a refund was approved, stating it would be processed within 3-5 business days. It has now been over 10 business days, and: * No refund has been received * My bank confirms no transaction was ever initiated * Client Relations has stopped responding There is also a clear discrepancy in the refund amount: * Amount requested: $1,213.59 (baseline rental costs for defective vehicles) * Amount they referenced: $910.10, with no explanation provided for the difference Instead of resolving this, the company continues to delay and push the issue without providing a clear or final solution. After months of effort, follow-ups, and escalation, there is still no actual resolution. This reflects a serious lack of accountability, communication, and follow-through. I would update this review if the issue is properly resolved, but as of now, this has been an extremely time-consuming and frustrating experience.

I would leave less than one star if I could. The car we received from Avis was absolutely filthy…read more It looked like it hadn't been cleaned at all before being handed over to us. The interior was dirty, the overall condition was unacceptable, and for the price we paid, this level of service is ridiculous. Renting a vehicle should come with basic cleanliness and professionalism, and this experience had neither. Extremely disappointed and would not recommend this location to anyone! very rude customer service.

I reserved an electric car and when I went to pick it up, the guy behind the counter said he'd put…read moreme in a gas car instead. I agreed and moved on. When I turned in the car I noticed an up charge on my receipt. He didn't tell me it was considered an upgrade- it was a very basic car. $147!!!! The manager couldn't assist me and it takes a long time to get through to customer service. I feel misinformed by the Hertz employee and it's costing money I don't have to expend! I'll take my coworker recommendations from now on! Enterprise rent a car!

We rented with this rip off company more than once and never had a problem.. this time 2/8 through…read more2/18 they said we were paid in full including taxes and fees the day we got the car with our airfare included . After the last day they charged my card 2x with 2 different 200 dollar fees ...also 39.78 for service fee for using 1 toll both that was actually 5 bucks to pass through... I feel as long time costomer s at this company..we were given a horrible dented up on every panel you could see car ! Really beat to shit ! On top of that we had our 1 way flight changed without our knowledge to a layover that caused us to arrive early and herts charged us for that to ! Unbelievable what they think they r getting away with ! This was a bundle through Expedia/ Hetrts rental together..really taking advantage as us as customers and we asked the questions! All fees paid ? No surprise at end ? So what we thought was 378..ended up being 878.000 . I am disputing all of this bull***t!! So unprofessional and Unbelievable. Never will I use either of thease crooks !! I wish I could rate 0

DO NOT BOOK A CAR With "Enterprise car rental" off of 1003 Washington Boulevard in sarasota!!! huge…read moremistake! Thinking they were a reliable source for a car rental, They are not!! Extremely disappointed!!! I made a reservation for a car, received a confirmation and when I showed up, there was no car available for me! Never again!!

I would do 0 stars if i could. Fees that dont cover you. No one answers the phone. Bare minimum…read moreexplanations. Waste of time and money.

I arrived for my reservation at 9:00 to a locked store with customers waiting outside in the heat…read more The backdoor was unlocked and lights were on. I called 911 for a safety check just as an employee pulled up. (There was no info on the door as to why it was locked down) After a very nice young man named John checked me in I found that they didnt have the car I had reserved, or anything comparable, and I would have to go somewhere else. John stated that he was at this store to help out and arrived to find they only had one car on site and he would have to leave to pick up cars elsewhere. One star is too much!

Ii would do a negative one if I could ! they rented me and my family to drive around Bradenton…read moreFla in a ford expedition black max when we picked it up windows were all down and it smelled like a cleaning agent was just used so it was ok cuz iam thinking they just cleaned it ..... day later with the windows being up all that night we got in it and it smells like a swamp. the vehicle has been flooded from the hurrican that just past they tried to clean it and rent it. this is second time we have rented from enterprise and car was dirty but the smell is another level. those cars should go thru a inspection with management before they go out never again rent from enterprise

Kathy you are a rockstar!!! I was given a Kia K5 when I arrived for my 2 week stay. I came back and…read moreasked if I could get a different vehicle (I am tall), and Kathy hooked me up with a Ram. Thank You So Much!!! I am no longer hitting my head getting into my vehicle. I appreciate the service you provided. KATHY for the win!

Don't rent from National @ SRQ…read more..... I had rented an Audi SUV from National @ TPA yesterday 5/22 w/ a drop off in SRQ scheduled for Sunday 5/25. The team in TPA was great. Yesterday the lock mechanism on the back passenger door of the Audi SUV malfunctioned and wouldn't unlock or lock. We realized this when we opened the back diver side door and the door locked and would not unlock to close the door. I immediately called National customer service / roadside assistance line and offered to take the car early back to SRQ and switch out the car. The customer service rep was great. He documented the situation and said he sent details to SRQ and would have a car there for me. After I drove 30 mins to SRQ, I arrived and told the person checking in cars about the situation and he said this requires a manager to view the car. My daughter and I overheard the conversation with the field person and the Manager (Andrew Delaqua) on the walkie talkie. Andrew immediately told the field person it was damaged and a claim needed to be filed. When Delaqua came outside to look at the car, I explained the situation and he immediately said it was my fault and I caused the damage. I explained that the car has a defect with the lock and asked how I could responsible for a mechanical issue with the car. He began immediately arguing w/ me and said I signed the contract so it's my fault. Again...I explained I signed a contract for a car that worked. This Audi doesn't work. He continued to raise his voice and told me to take the car back to Tampa and it's now my problem. I told him that I wanted to leave the car at SRQ and he said if I did it would be my responsibility. He then began mocking me and threated me by saying....."do something about it". When I asked Delaqua to speak to another manager, he said "I am the manager, just like my name tag says". I am an EXECUTIVE member and have been for many many years. No one should treat a customer like this. Other customers and employees saw this. Thankfully a nice National employee outside let me know that there was another manager inside named Greg, despite Delaqua saying he was the only manager. We had to go inside and to find Greg and he helped us.......not by telling me to go back to Tampa but by replacing the car w/ car that has doors that shut. Shout out to Greg for the help. Greg did mention that Audi would have to look at the car and confirm that the default in the door lock wasn't caused by me, which I have 100% confidence they will confirm. As an exclusive National rental car Executive member, I hope my complaint is taken seriously. Delaqua would be fired if he worked for me.

Easily the most fun I've had in a long time! The Slingshot turns heads and was a blast to drive…read more Sound system was incredible (one guy told me he could hear me coming down the block) . I think what stood out most was how frictionless the checkout n pickup process was. I booked it all from my phone, digitally signed the waivers, got a pincode to grab the key from a digital Dropbox, submitted a few pictures and took off...didn't even have to meet with anyone! Highly recommend A++++

Recommend avoiding this Sarasota Slingshot. The fact that this this vendor will not physically…read moreappear before or after your rental should be a red flag. We spent 30 minutes looking for the key to start our day. We got lost on our way back because this vehicle is sooo hot our phones (our only GPS) wouldn't work. So this mystery vehicle owner charged an extra $75. This is essentially some guy with a slingshot ripping people off. Be very careful!!!

A great location for us. We use them once a month for a weekend rental. Mitchell is the best…read more Always polite, always clean, always efficient. Cars a clean. When I need a ride home they never make we wait. Great job this staff does!!

These people are scammers! Be aware! They gave us a beat up, scratched up car for rent. Then…read morecharged us extra $3,800 dollars extra for a scratch and dent. That honestly I couldn't even see it, it was on the roof! If you do rent from here make sure you take pictures before and after you pick up and drop off. Detailed pictures of the roof, under car, all sides. Or they will think of something to charge you extra. I will never recommend this place to any of my visitors or friends.

This was my first time using this place as it came recommended by a family member. They were…read moredefinitely a great price for a rental vehicle...but I was unhappy with the vehicle they provided us. We had confirmed that they would have a van for us or worst case scenario...some larger transit van but when we came to pick up the car, they only had an SUV. We took it because we didn't have another option. We consisted for 4 adults and 2 children in car seats and this SUV only had 3rd row seating. We also needed to fit a double stroller in and when you use the 3rd row you basically get no trunk room. After 24 hours we took it back and went up the road to Budget Car Rental to get a minivan. And surprisingly, they were a very competitive rate as well! I just wish they would have given us the vehicle they promised.

Customer service was the best. Great rates and selections on car rentals…read more I tell anyone who needs a rental car to check out My Value Car Rental. Josh Doty and his staff treated us with kindness as if we were family. So if your in need of a car rental see the fine folks at My Value Car Rentals. You'll be glad you did.

Dylan and Craig went out of their way to ensure I got the mini van I requested. Dylan lowered…read morethe sto and go seats for us and made sure we were totally satisfied with the vehicle before we took it off the lot. These guys were both so nice and knowledgeable! I rent multiple times a year and always have great experiences at this location!

The rented me a car with problems. Do not rent from here!' Unprofessional! DO NOT RENT FROM HERE!read more