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Enterprise Rent-A-Car

2.5 (13 reviews)
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8 months ago

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11 months ago

The rented me a car with problems. Do not rent from here!' Unprofessional! DO NOT RENT FROM HERE!

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3 years ago

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2 years ago

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9 months ago

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11 months ago

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1 year ago

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3 years ago

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2 years ago

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6 years ago

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3 years ago

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5 years ago

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5 years ago

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National Car Rental

National Car Rental

3.3(19 reviews)
6.5 mi

Kathy you are a rockstar!!! I was given a Kia K5 when I arrived for my 2 week stay. I came back and…read moreasked if I could get a different vehicle (I am tall), and Kathy hooked me up with a Ram. Thank You So Much!!! I am no longer hitting my head getting into my vehicle. I appreciate the service you provided. KATHY for the win!

Don't rent from National @ SRQ…read more..... I had rented an Audi SUV from National @ TPA yesterday 5/22 w/ a drop off in SRQ scheduled for Sunday 5/25. The team in TPA was great. Yesterday the lock mechanism on the back passenger door of the Audi SUV malfunctioned and wouldn't unlock or lock. We realized this when we opened the back diver side door and the door locked and would not unlock to close the door. I immediately called National customer service / roadside assistance line and offered to take the car early back to SRQ and switch out the car. The customer service rep was great. He documented the situation and said he sent details to SRQ and would have a car there for me. After I drove 30 mins to SRQ, I arrived and told the person checking in cars about the situation and he said this requires a manager to view the car. My daughter and I overheard the conversation with the field person and the Manager (Andrew Delaqua) on the walkie talkie. Andrew immediately told the field person it was damaged and a claim needed to be filed. When Delaqua came outside to look at the car, I explained the situation and he immediately said it was my fault and I caused the damage. I explained that the car has a defect with the lock and asked how I could responsible for a mechanical issue with the car. He began immediately arguing w/ me and said I signed the contract so it's my fault. Again...I explained I signed a contract for a car that worked. This Audi doesn't work. He continued to raise his voice and told me to take the car back to Tampa and it's now my problem. I told him that I wanted to leave the car at SRQ and he said if I did it would be my responsibility. He then began mocking me and threated me by saying....."do something about it". When I asked Delaqua to speak to another manager, he said "I am the manager, just like my name tag says". I am an EXECUTIVE member and have been for many many years. No one should treat a customer like this. Other customers and employees saw this. Thankfully a nice National employee outside let me know that there was another manager inside named Greg, despite Delaqua saying he was the only manager. We had to go inside and to find Greg and he helped us.......not by telling me to go back to Tampa but by replacing the car w/ car that has doors that shut. Shout out to Greg for the help. Greg did mention that Audi would have to look at the car and confirm that the default in the door lock wasn't caused by me, which I have 100% confidence they will confirm. As an exclusive National rental car Executive member, I hope my complaint is taken seriously. Delaqua would be fired if he worked for me.

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National Car Rental
National Car Rental - Way out here in the sticks for SRQ

Way out here in the sticks for SRQ

National Car Rental - NATIONAL / EMERALD CLUB INSTRUCTIONS

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NATIONAL / EMERALD CLUB INSTRUCTIONS

Enterprise Rent-A-Car - carrental - Updated May 2026

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