My husband and I had occasion to visit your location at 1054 S. State Highway 46 in New Braunfels,…read moreTX. This store was extremely busy, and I believe they were down two employees. Despite the chaos, Alex Dolensky and Dylan Davis kept everything moving smoothly, while remaining patient and courteous. They both juggled phone calls, attended to car rentals, and welcomed each person who walked in. One of the incoming phone calls was a customer who wanted to know how to remove the keys from the ignition. Alex also calmly explained to several renters how the insurance would work in each of their cases. We hope you will recognize these young men for their hard work and commitment to the Enterprise name. Thank you.

Enterprise Rent-a-Car on Hwy 46 in New Braunfels is one of the worst places I have ever dealt with…read morefor customer service. I have rented two vehicles from their company hoping to get good customer service the second go around. However, their reviews are mixed, with most complaints being about their customer service. If you want good customer service, don't go to this location.

Mom needed to take her vehicle in for service. Thankfully the service manager allowed her to drop…read moreit off early instead of waiting till next week. The staff went above and beyond in allaying any concerns and in answering the many questions she had. I was impressed by the friendliness and home-town feel of Weber Motor in Cuero. If you live in the area, like my mother, please make Weber your go-to place for service or other vehicle needs.

Great Center!!! Had a driver that locked himself out of the truck he was renting from this…read morelocation & they were very quick at coming out and getting the lock popped and driver on his way. Would recommend them to anyone A++

Flew in from SFO and went directly to the dollar/thrifty counter. There were 2 couples ahead of us…read morethat said they'd been waiting for 20-30 min and no workers at the counter. No signage that they were closed or directions on where else to check in. Finally started asking the other counters where to go and then directed to check in at hertz (they own dollar and thrifty). Now currently still waiting in line with 40+ people ahead of us at the hertz counter...1.5 hours later (got here at 6pm and it's now 737pm). The lines all the way down the corridor behind us. Guys. Lesson learned. Don't be cheap. Just pick Alamo or National car rental. Their lines are quick and fast for the extra few dollars a day. Would give 0 stars but it's not an option.

Horrible customer service. I can't even express how poorly one is treated at this location. I had…read morea pre-paid reservation and they wanted me to book another car at a higher rate, basically just trying to "shake me down" for more money. Then I tried to call Customer Service (comically called "Dollar Express")... they had me on hold for an hour. Unbelievably bad experience. Also, I had enough time to learn that Dollar is owned by Hertz, so don't rent a car from Hertz at this location either. I would post a ZERO STAR review if I could.

This is the best place in NB to rent a vehicle! Jenna got me in and out of the office very fast!…read moreShe was very knowledgeable and sweet. I will definitely recommend them to my friends and family!!

there should be an option for 0 stars. made a reservation and went pick it up only to be told "we…read moresent you a text". when? 5 minutes ago. we don't have a car for you anymore. where did it go? was it ever there? no other explanation or any apology. I guess my presidents circle is not good for much

I rent a vehicle here almost every week (for work). Amanda is courteous, professional and has a…read morevehicle waiting for me. Great selection of vehicles, clean, and almost always have a full tank of gas! They also offer courtesy pick up and drop off!

I have the blessing or curse of traveling 40-52 weeks a year. Whether this is by plane or car, I…read morecount on my Avis local team. Helpful, friendly and personable. I know I can be somewhat demanding, busy schedule and all. They make my life a little easier ever chance they get.

This place was fantastic to deal with. I was able to exchange my large vehicle that I received from…read morethe Austin airport when they ran out of cars for a vehicle that was easier to handle. I appreciated their helpfulness in this matter. The Austin location could learn from the New Braunfels about customer service. Thank you for your help.

I get that rental companies are short on cars but I was given a rental and it REEKED of cigarette…read moresmoke. Not being a smoker myself I thought I could deal with it, as they had nothing else available that was clean (the lot had about 10 cars parked there). Mind you, I had waited several days to get a car because they "had none available". I called them the next morning to see if I could swap cars since the odor was horrid- it made me nauseated. I honestly don't think they tried to clean the car from the person who smoked in it. I needed a car so I took it. I was told I had to call in the late afternoon and then come back in the evening since they had no cars available. I did that and when I showed up they let me know that unless I wanted a dirty car, they had none available. This time the lot had 15+ cars there. Apparently none were cleaned? I didn't care as long as it didn't reek of an ashtray. I was able to get another car, which was fine but I wondered why so many cars were sitting there without being cleaned. Maybe lack of employees? I didn't see a hiring sign. Also, if a car stinks so bad, why not take it out of commission, or make sure you rent it to a smoker? That was the most gag-worthy experience.

I have used this location twice…read more Both times I have made a reservation, showed up at my reservation time, and both time I have had to wait to get a vehicle because they do not have one at this location to give to me. Why make a reservation?! I know there's a bad Seinfeld joke in there but this location has no idea what they are doing. You are better off renting from another location if you don't want to wait over an hour for a car you reserved.

We are at the airport having dropped off our Alamo car after six days. We couldn't be happier with…read moreour whole experience. It was easy to reserve a car ahead of time and the "Skip the counter" option meant we were driving off in our in no time at all. And for the second time this year, in two different Alamo locations, we were given a brand new car to drive. Sweet! Upon our return we were met with the friendliest, most helpful attendant who wrapped up our rental and got us on our way. I don't need to rent from any other company anymore.

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.