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    Pac-lease

    5.0 (1 review)

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    12 years ago

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    Hertz

    Hertz

    1.7(22 reviews)
    18.9 mi

    I initially rented the vehicle on 10/09/25 and returned on 10/14/25, the mileage out was 12,894 and…read moremileage upon return was 13,072 (178 miles). Upon return the vehicle was inspected, mileage noted and documented with no damage to the vehicle. Sometime in early December, I received an email referencing an intended claim pending. I called the location from which I had rented the vehicle and spoke to Jessica with the San Marcos, TX location, 1053 S. Guadalupe Street, San Marcos, TX 78666. I told her about the email I had received as it seemed suspicious, she looked up my rental agreement and told me she was unaware of a claim and the vehicle had been returned without an issue. I forwarded her the email as she requested to her email . I unfortunately deleted the email from my messages. I received a second email on 12/19/25 informing me of a claim which had been filed and I was responsible for the damages. The claim was for a windshield replacement on 11/11/25 in the amount of $1,441.29 and the email stated an owed amount of $2198.07 in total. The mileage on the repair invoice was 14,105. I called and spoke with Damon with Hertz Damage Recovery (833) 932 2073, he did not want to discuss the discrepancy on the claim or my concerns. I called the San Marcos location, the phone was answered by a male, he placed me on hold. After waiting approximately 30 minutes I hung up and called back and was placed on hold again, no one ever returned to the call. I decided to visit in person with my concern about the claim. On 12/20/25 I went to the San Marcos, TX location and spoke with Jessica in person. She did not want to discuss the situation; she was very evasive and fidgety with her fingers as if she was now aware of the unusual situation. I asked her for additional information on the claim, as later rentals after I had returned the vehicle after I returned it on 12/14/25, she stated the vehicle had not been rented since I had rented and returned. How is it that the vehicle was driven an additional 1,211 miles since I returned on 10/14/25 and not been rented again prior to the windshield repair? I also asked for time stamped photo documentation, she declined. She then stated she had been on vacation and was unaware of the entire claim. I also have emailed Jessic's District Manager, Matthew. I emailed him on 01/08/26 about the situation I needed to discuss, he has not responded. The claim appears that it was not filed/created until well after the repair of the windshield and well after I had closed the rental agreement. Therefore, I believe this claim is in fact fraudulent and suspicious. I feel this claim requires investigation by Hertz to release me as the responsible party and take appropriate action within your organization as necessary.

    Our agent a few months ago DYLAN was outstanding! Went above and beyond to help us and make sure we…read moregot what we needed in time. Because of this we took his card and furring our next rental we called him personally and booked through him since he was outstanding. Going to pick up the second rental we were meet with a different worker who refused to give us her name. Was extremely short and snobby with us and refused to give us a direct answer as to why she wouldn't rent to us. When asking for the prior manager in training Dylan, she told us "I don't know who that is he probably Dosent work here any more or at all" when I had just spoke with him 2 days prior and asked if he was going to be there the day of. When leaving after being given the rudest, gum-smacking, "not my job not my problem" attitude from this employee we asked a gentleman cleaning the vehicles out front of the establishment her name and he informed me it was Jessica. When asking him about Dylan he said he still worked there but was unsure of his schedule. Heed my advice: DO NOT DEAL WITH JESSICA UNLESS YOU WANT TO BE TREATED LIKE AN INCONVENIENCE TO HER AND HER LIVELYHOOD! Ask for Dylan! 10/10 above and beyond every time and deserves so much more than working with terrible coworkers! If I could split the reviews. 5+ stars for Dylan..... 0 stars for "Jessica"

    Pac-lease - carrental - Updated May 2026

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