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    Enterprise Rent-A-Car

    3.2 (197 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 week ago

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    This was a Missubishi Outlander. It drove great, and I had to question if I should purchase one
    Mely F.

    About 2.5 years ago, I had a challenging experience at this Enterprise location. However, since new management took over last year, my interactions have been consistently positive. They provide excellent customer service and ensure a comfortable vehicle, which has been crucial during insurance claims. Moving forward, I would confidently choose them for any future rental needs. Iain, the supervisor, has been particularly outstanding, coordinating effectively with my body shop technician to streamline the entire process. I simply get picked up from the shop by an Enterprise team member, which then shows me the options I requested, and with minutes, I'm back on the road. Satisfied customer!!!

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    4 months ago

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    1 year ago

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    1 year ago

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    4 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    9 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    3 years ago

    Everything is pretty unless you have mechanical problems and they turned their back around to ignore you.

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    2 years ago

    Isabel was so helpful. She was fast, friendly and great at her job. She deserves a raise. Would definitely come back just for her.

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    5 years ago

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    4 years ago

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    2 years ago

    Love how nice and easy the transaction is!!! Look for Jocelyn Garcia!!! She's been very helpful in getting us the car!

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    6 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    4 years ago

    It's not first come first serve. You just have to crowd the desk to hope the attendant chooses you to go next

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    3 years ago

    Fast, courteous service during check out and check in. Good selection of vehicles. A pleasure to deal with.

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    Thanks for the positive review, Jim. We hope to see you again. – Lisa S

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    5 years ago

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    4 years ago

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    Page 1 of 5

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    After the crazy man left, Josh helped me - he was so kind, helpful, and gave all around great customer service.

    Mentioned in 5 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(255 reviews)
    2.2 miNorthridge

    Bought a Tesla 3 (great purchase)…read more I got the check back because I paid for Dmv more than required. This is just to show their honesty. Got this check (no words).

    What could they improve ? Pretty much everything !!!!…read more I should have known better then to go back to this location , being that employees are always rotating & or disappearing i figured I'd take my chances & hope & pray for decent customer service !!! Also the collision place i was using for my carrier was conveniently located very close . They had told me they had plenty of vehicles to choose from & that the insurance Co. who was covering the rent car had entered the necessary info into the system . When i arrived there to choose a car , all i was being offered where cars way below the value of what was stated i was allowed which was $100 a day vehicle , since there had been i complete misunderstanding and bad communication between enterprise and the insurance which i was not aware of , they could have explained that to me and we could have figured things out but instead they were very disrespectful and not nice or professional or attempting to explain things to me so everyone could work out. The entire scenario escalated into a very unpleasant encounter and sadly it was pretty shocking to say the least . last time i rented from them i was $6,000 out of pocket after they told me everything was covered by insurance , & again i should have not gone back there , as i stayed sitting in the waiting area hoping to resolve things they decided since they heard me on the phone & thought i was being too loud , i was told they won't rent to me & once & ended up 1/2 hour away in Thousand Oaks where there was a real sense of pride & professionalism which was not existent @ this location , & if everything wasn't bad enough with this location , they had the audacity to say completely mean spirited things & complete untruths about my character to the employees @ the Thousand Oaks location , anyone reading this be aware that if you aren't being treated with respect , it's not you , it's how they are & some how they are getting away with there very bad ,mean behavior ! There has to be some accountability , idk but this is just not OK !!!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Penny's Rent A Car

    Penny's Rent A Car

    2.6(16 reviews)
    2.9 miNorthridge

    This rental car company is the worst!!! DO NOT USE THEM!! Pay a few dollars extra a day and go with…read morethe big name companies because you will get excellent service guaranteed. I tried to use this company for the first time because I needed a long term rental and I was trying to save a few dollars. I filled out their reservation form and gave them a call. They were suppose to come to my house by 9:30am the next day and bring me the car. I waited two hours and they never came!! I had to take a cab to work while being extremely late to my new job. I called them to ask why they didn't show up and their excuse was that my reservation form was incomplete, although it was not. But the fact was, they received it and I spoke to them on the phone so there is no reason they should have not been there when they said they would be. To make up for it, Sam told me they would bring the car to me that night at 8pm. Sam and another woman showed up. He brought the rental car while the woman was in a separate car. My husband and I went outside. I provided all the documents they requested. My husband asked a total of 2 questions: 1) what year is the car? and 2) Is Penny's a corporation or privately owned? For some reason, this question pissed Sam off so much, he said, "Forget it! Get in the car! you are not renting a car from us!! Too many questions!!" He was a complete jerk! Completely unprofessional! A customer that is using a company for the first time and providing their credit card information and paying hundred's of dollars can ask as many questions as they want. This company is a fraud! They do not know the first thing about customer service! They are horrible! You do not treat your customers that way, especially when you didn't show up the first time when you were suppose to! The customers are the ones that keep a company in business! Business 101!! They act like they are doing you a favor by bring you the car, as they say "free of charge". BTW....Enterprise also picks you up free of charge and they won't get upset if you ask a few questions! DO NOT USE THIS COMPANY! HORRIBLE! The company replied back with lies! What a shame that they cannot notice when the mess up and just apologize instead of always blaming the customers! This company has many bad reviews, not just my own. I do have credit cards and I DO NOT have bad credit, I chose to use my debit card and provide all the documents that you requested. This review has nothing to do with my way of paying...it has to do with YOUR HORRIBLE CUSTOMER SERVICE. OWN UP TO IT! How dare a company try to ruin a customers name! You don't know me, you don't know how my credit is! I never gave your company authorization to run my credit so don't assume the worst. I own 5 houses through out the country and own my own business. Your loss for a customer! As for my phone...I switched carriers jerk off! I see your other comments to the other customers that have had bad experiences with you, and you do the same thing, you shame them, but its your company that needs to be SHAMED!!! Companies with great customer service would fix their mistakes and offer the customer a better experience, but the way that you handle your issues is completely UNPROFESSIONAL! -----------One more thing....if what the company responded was true, that they don't want to rent to me because of my form of payment..then why would they have texted me that night, after they left my house, to return to their business the next day to rent a car??? And if my phone was disconnected because you want to lie and say I don't pay my bills, how the heck were we able to text? Below is a copy of the text from you. Again, liar!!

    Biggest idiots, no professionals work there. I'm glad that I went with someone else. THEY NEVER…read moreHAVE CARS AVAILABLE.

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    Penny's Rent A Car - A dollar saved is a dallar and a half earned! Do you know why?

    A dollar saved is a dallar and a half earned! Do you know why?

    Penny's Rent A Car
    Penny's Rent A Car

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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