We were deterred by earlier low Yelp ratings and first tried a different car rental, Enterprise --…read moreeven though the other Rental was much further away and not at all convenient. We ran into a system issue with Enterprise and rented from Budget. Turned out to be the best decision!! For one, we reserved online and were able to get to the pickup at 5:58 pm and they were closing at 6pm. Adam (i believe was his name) was super friendly and helpful; stayed beyond closing to help us out. With college drop being the next day, this was truly a godsend!! We got an awesome Ford Broncho - super clean, new, features like car play. We were clearly told about Labor Day timings and when we needed to get the car back. Return was super seamless and took a few mins. We will surely be using Budget as our primary choice because of this experience.

Please save yourself the time and money by avoiding this location. I had a reservation for 11:00 AM…read moreand arrived about 10 minutes early, only to be told, without any concern, "We don't have any cars." No one had bothered to call or email me in advance to let me know, despite the fact that people rent vehicles because they have important travel plans. When I asked why I wasn't notified, the employee replied, "It's not my job." When I inquired about options, I was told I could join a waiting list already four people long or wait indefinitely, even though I had specifically reserved a luxury vehicle. I was further told none would be available that day. When I requested a refund, the employee simply handed me a customer service phone number and immediately went back to eating his food, which he had been doing throughout our entire interaction. This experience was unacceptable. I was shocked to receive this level of service from a business located in downtown Providence, especially as this was my first impression of the city. The lack of communication, accountability, and basic customer service was appalling. I wish I would have caught his name because I 100% submitted a complaint. I don't understand why the location confirmed my reservation if this was the case

Avis / Budget in downtown Providence is AWESOME! I love this place. I received amazing customer…read moreservice from Janice (and Taylor). These two agents are so kind and excellent at their jobs. They really went above and beyond, and they are just great people! I definitely recommend this place, and Providence is such a lovey city!!!

This Avis location's employees threatened me and harassed me shortly after I paid for and picked up…read moremy rental, so that was kinda a nail in the coffin for a poor overall rental experience. My boyfriend and I arrived at Avis, and when getting our IDs and credit cards out to complete the rental process, we dropped some cash out of our wallet. A person in the lobby immediately pointed out that we had dropped this cash, we thanked him and picked it up, and completed our rental agreement. Immediately upon getting on the road in our rental, we received 6 missed calls from our rental location. My phone had been on silent, but I answered the next incoming call from them, assuming either we or they had forgot something. The employee calling immediately started our call telling us to turn around or they would be filing a police report and reporting us for stealing. I initially assumed they meant I was stealing the car I just paid for, but then he clarified that they believed we stole a large amount of cash we found on the ground, and if we did not turn around and hand over all our cash, they were calling the cops on us. I calmly told them to check their video tapes, as it dropped from our own wallet, but continued being yelled at. I asked for a manager, and the employee rather ominously told me that a manager would not be working until Monday when we returned our rental (5 days from our pick up date) and that they couldn't wait to talk to us in person on Monday. I felt super uncomfortable with the implication that I would need to interact with this person again, even if a manager was present on our rental drop off date. I want to reiterate the cash being demanded was definitely ours and came from our wallet, and was in the sum of around $200-250. It seems to me they believed they could get some quick extra cash by harassing, scaring, and extorting customers with their limited level of authority over me, and I strongly advise any potential customers (especially women!!!) to choose a different rental company or at least a different Avis location.

I couldn't wait to write this review tonight. I spent all day with Dave and Jay purchasing my new…read moreJeep. I am so happy with the deal I got, with the quality of my new Jeep and most of all with the way my husband and I were treated. I usually DREAD purchasing a car because of the BS. From the moment I stepped on the lot, I felt like a red carpet was rolled right to the door for me. It's New Years Eve and I thought we would be rushed, not at all. Quite the opposite, Dave went to Dunkin and bought me a coffee, Sam, the owner, came over to make sure we were be treated like royalty. I was so impressed. Needless to say, I bought my Jeep and I'm am taking it out on the town with my husband, VIP at the New Years Eve Gala, Convention Center in Providence. I am so happy that I will NEVER purchase a car anywhere else, Happy New Year...Richell Thank You So Much, Sam, Dave and Jay

So I took in my new Tesla Model 3 to fix the back bumper as someone hit it, only to realize that…read more Sam's auto scratched the top trim cap while fixing the car and denied it. They had the audacity to claim that a 2 week old brand new Tesla was magically scratched. Luckily I do have recorders of them doing it as the Tesla comes with a DashCam that records its surroundings. After a debate, Sam the owner says okay just find a Tesla certified body shop to fix and I'll pay for it and after the item arrived he basically said screw yourself I wont pay for it lol. Such a scam. This shop is nothing but a bunch of liars who cant keep their word and are terrible at their job and most importantly, they are people who wont own up to them screwing you over. SO BE AWARE & NEVER DO BUSINESS WITH SAM.

Very good service and decent pricing. Zipcar cannot be held accountable for people's dirty customs…read more If that's how some of they would have a car, I can just hope they don't do airbnb.

This is the worst zipcar experience ever. Staffs were super unhelpful. When there's an issue with…read morethe car there's no way to reach the staff.

Hello guys we are Tourist, first time in Rhode Island actually in America we called him from Apple…read moreMap, he said yes and called us 20 times in 8 minutes I am not racist person but this dudes english was so bad we did not understand anything at all. When he get here he was yelling at me I was cool with it. for 8 minutes ride he asked for 40 USD and said pay before we go with really rude way when we said it is expensive but okay he told us left the vehicle and yelled at my mother "Stay 40 dollar pay now before I drive" when my sister said why are you yelling she is 14 btw he also yelled at him "SHUT UP GET OUT" I lose control and yelled at him and said " shut the fuck up bitch ass u cant yell at my family". And uber was only asking for 7 Dollar we went with uber, he asked 40 bucks with 20 years old car that vehicle is not even qualified for uber really rude really bad business man

Screen charge didn't match price he charged me and they sent a "custom amount" receipt with no…read moreitemized amounts. I guess when he starts with "you're paying cash right" it's all downhill from there.

My daughter and both had reservations for mini vans so we could have taken a family trip. Are…read morereservation were on 7-28 for 8am we waited in there office until 11:30 still no mini vans. (Watched 6 people come in for the same thing. They also asked why were they able to make a reservation???) Don't understand why were able to make the reservation when there was no vans available. Our mini vans were pre-paid, so they was trying to make us pay 150.00 for cancellation. How is it a cancellation for when they didn't produce there product to us? Now we have to wait 5-7 days for our refund.They wouldn't release our money so we could have went somewhere else. Not only did we lose on the vans, we also lost on the house we rented in Niagara Falls. Some of us took the weekend off for this trip. This whole experience was horrible. They need to keep better inventory of the vehicles. Angry consumer.