My insurance made the arrangements on a vehicle told me, you just need go pick it up. They called me on a Saturday, stated my rental will be ready at 1pm. I arrived to pick the car up the car , they said it was not available so we're getting another car ready for me. I patiently waited over an hour and a half just to be given a car that was parked in front of the building the entire time I was sitting there? The young lady, Sydney, asked me if I wanted the insurance for damage I said yes at first she told me the charge was $16.95 after that , I asked if that was for the whole entire time (as I will have the vehicle about 25-30 days) she said no that was per day - I said no then cancel that I don't want it, she said no problem. Today I get a call from discovery telling me there's several unusual charges from a rental car company on my card . I was charge 5 times 4 different different amounts all within two days from each other from enterprise. Ranging from 50, 30, 20 , 50 then 20? Of course I called enterprise they said yes they had me down for the insurance , I said I told her no, but the girl also noted that I said I wanted the insurance then said I didn't but then added it again, said I had changed my mind at the last minute and added it back on -not true whatsoever. He said well this is a reputable rep so allegations of her lying could cost her her job I said well I'm sorry that could cost her job but that was not a conversation that took place ! They said if I wanted to cancel the insurance i was more then welcome to but I need to bring the car right then and there to have it inspected before they will stop charging my card. I work over an hour away from the rental car Business and was at work while this was going on. I said I can bring it to you Saturday he said no that they would need it right now again I told him I could not but they were more than welcome to come to my place of business and inspect the car or I could record it live and they could see that there was no damage to the car ( I understood making sure there was no damage HOWEVER told him if there was damage I would not be calling?? The person I was speaking to on the phone I believe his name is Tyler I asked if I could speak to his manager because the expectations were unrealistic. He said his manager Brian Hutchison was at lunch at that time . I said could he call me back he said no because he's going to tell you the same thing I am I said well if you need to come look at the car you're more than welcome if not I can't get it there till Saturday. With that we ended the call. I did call the corporate office received a call from a regional manager , Brian Farmour (spelling) again telling me I signed a contract I said well if it's 16.95 I've been charged five different amounts and 5 different occasions how does that happen he and I quote 'asked me if I've ever heard of taxes'??? Of course I ask him if he's ever taken a mathematic course because that doesn't add up. He told me the same thing and it was noted on my account that I said yes I said no and then at the last minute accepted it? I asked him why would I be calling if I had accepted insurance ??? I'm calling because Discover card alerted me that there was unusual activity on my card. He rattled off my address and said that they would be there to pick up the vehicle and hung up. He called me back twice I picked up he hung up he called me back again left me a voicemail ( as I did not answer only to be hung up on) stating that we must have gotten disconnected. Rattled of my address again, that they would be there to pick the vehicle up. Can't imagine a company that's being paid by an insurance provider & literally threatening a customer to pick up a vehicle over an hour away in the middle of a snowstorm and leave a customer stranded without a vehicle. THATS PAID FOR ..Please pay attention to the iPad that you are signing because the insurance box does say except and decline so it's very deceptive as to if you are accepting or declining their insurance products, AND apparently whatever they decide to put in a customers notes is glue! If there are changes after signing (customer said yes then no then yes) the contract needs to be initials by all parties and request a copy!! I do have to say the ONE person I spoke to at the corporate office Brad, was extremely professional. The rest of the staff involved not at all! read more
