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Hertz Car Rental

3.0 (2 reviews)
Closed • 8:00 am - 5:30 pm

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Avis Rent A Car

Avis Rent A Car

1.5(8 reviews)
1.8 mi

Lady at customer service counter was rude and unhelpful. I had a low tire due to a nail and no cars…read morewere available, but Sears automotive, which is in the same building, could check the tire. When I asked for clarification on something, she repeated back what she said with attitude. One of those customer service types that is irritated that customers even exist and that they have to tolerate them. I was going to discuss the fact that the delay would cause me to extend a day and I'd like to not pay for that, but knew she would be unwilling to help, so I called the Avis desk where I originally rented and he helped me. Too bad there's not many options in this location, because I would avoid this location if possible. By the way, the Sears Automotive people that fixed the tire were great.

If I could leave zero stars it would be appropriate. First of all the customer service may as well…read morebe in Egypt because nobody in this country would consider their service acceptable. After the trip from OH to MN...they decided they would add .25/mile for everything over 1000 miles when we rented the vehicle PER DAY! We were charge over $280 over what we agreed to and now the corporate office will not speak to us. Read the feedback they have on other sites as it's incredible this company still exists. We are filing with the BBB and seeking legal action against this company. AVOID LIKE THE PLAGUE! 7-14-16 UPDATE: The company insists that I CHOSE to pay for a mileage based rental EVEN THOUGH it would mean that when I RENTED the care I KNEW I would be paying double the cost of a per day rate! It is unbelievable that this company can stay in business with this type of deception to their customers...I'll update you all on the outcome. It even gets better...the company was going to credit us $100 but then decided not to and refused to adjust the billing. Rented from Enterprise twice since then...they made the comment that they get ALL the best customers from Avis because of the VERY poor customer service. Please reconsider your choices when renting...

Hertz Car Rental - carrental - Updated May 2026

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