Couldn't rent a car while visiting family, because I didn't have a local address???? If I had a…read morelocal address on my driver's license, I wouldn't have needed to rent a vehicle. So, any visitors from out of town, you cannot rent any of their vehicles per their company policy. Go to Hertz. It's right down the road and their staff was so much more helpful and kind.

We rented a car from y'all. And our customer service was amazing thanks to Ryan 52 9.3. He was so…read morepolite and very professional. We had a little problem and he made it right with us. We will definitely rent a car from enterprise again. Thank you again Ryan. And keep up doing a great job.

I've rented from the Ashland location MANY times over the years and the service has always been…read moregreat! I took a truck out of state for visiting family for the holidays this year and received stellar service as always! Hannah was fantastic and even when she had a lot of folks needing help at the same time, she handled everything with grace and professionalism. Any time I had a question or concern she was right on it and made sure I was taken care of. I cannot say enough good things about Hannah and the excellent service provided! Thank you and I will absolutely be back!

Very unprofessional. Came here from California and was dropped off to rent the car; and the car…read morewasn't even here to rent when I went to pay for another vehicle they were giving us they wouldn't rent it to me due to my license address not being updated because they told us we needed a major utility bill that matched our license address before they could rent to us. We just moved 2months ago to our current address in California and didn't update our licenses. Meanwhile were trying to figure out what were going to do stranded! Never did it say anywhere on the website that if you were using a debit bank card or credit card you need to have matching license addresses and make sure you bring a utility bill. I just rented a car with my same license and debit card last September. Such an inconvenience!

Budget Rent a Car road side assistance completely failed me when my car broke down in Galion Ohio…read more Left me stranded for over a day and a half with a bungled attempt at replacing my car. No communication and retched service. Only one person, Eileen, knew what she was doing and took any responsibility to try and solve my problem. Everyone else passed the buck. Total incompetence.

Lady at customer service counter was rude and unhelpful. I had a low tire due to a nail and no cars…read morewere available, but Sears automotive, which is in the same building, could check the tire. When I asked for clarification on something, she repeated back what she said with attitude. One of those customer service types that is irritated that customers even exist and that they have to tolerate them. I was going to discuss the fact that the delay would cause me to extend a day and I'd like to not pay for that, but knew she would be unwilling to help, so I called the Avis desk where I originally rented and he helped me. Too bad there's not many options in this location, because I would avoid this location if possible. By the way, the Sears Automotive people that fixed the tire were great.

If I could leave zero stars it would be appropriate. First of all the customer service may as well…read morebe in Egypt because nobody in this country would consider their service acceptable. After the trip from OH to MN...they decided they would add .25/mile for everything over 1000 miles when we rented the vehicle PER DAY! We were charge over $280 over what we agreed to and now the corporate office will not speak to us. Read the feedback they have on other sites as it's incredible this company still exists. We are filing with the BBB and seeking legal action against this company. AVOID LIKE THE PLAGUE! 7-14-16 UPDATE: The company insists that I CHOSE to pay for a mileage based rental EVEN THOUGH it would mean that when I RENTED the care I KNEW I would be paying double the cost of a per day rate! It is unbelievable that this company can stay in business with this type of deception to their customers...I'll update you all on the outcome. It even gets better...the company was going to credit us $100 but then decided not to and refused to adjust the billing. Rented from Enterprise twice since then...they made the comment that they get ALL the best customers from Avis because of the VERY poor customer service. Please reconsider your choices when renting...

I would give this zero stars if I could. No communication, no follow-up, zero customer service, and…read morerandom billing for an insurance rental agreement. I was told one thing by the insurance company and the repair show, and Enterprise did the exact opposite. Despite my reaching out (after being threatened with legal action??????), my inquiries went somewhere into the ether. I sent more than 10 emails in hopes of better communication and received zero response. I would absolutely NOT recommend this Enterprise location and after this experience, Enterprise in general.

Smooth as silk. Everything exactly what it should be. Friendly and knowledgeable staff, vehicle was…read moreclean and in great shape. No worries at all.

Purchased a vehicle from Midwest Auto a few months ago. Great people to do business with!read more