The other day I again picked up my rental car from this Enterprise location. I have been renting…read morecars form Enterprise at the Manchester, NH airport for years and I have to say...once again, the experience was exceptional. Bright, cheery, helpful attendants and counter staff are the standard not only at this location but seemingly ALL Enterprise locations. So, we are big fans of the Enterprise rental experience. As mentioned earlier, I've been renting from this particular location for years. And, what amazes me continually is how while the people change....the experience never does. The other day I met new intern Patrick Barry. True to form, Patrick was greeting me with a genuine "happy to be here" smile....complete knowledge of my reservation ...and a desire to get me into my rental car as quickly and on my way as fast as possible - all while being friendly, polite, and helpful. Once again, 3 month intern Patrick Barry reaffirmed my positive impression of the Enterprise car rental experience. Congrats to the Manchester location and its management for creating a culture of service that genuinely elevates the guest experience and teaches its newest hires the fine art of customer service. Continue that tradition and you will always have my business. Well done. Again.

Abysmal service from Enterprise. Want to modify your reservation? Sure, just do it online. As long…read moreas the only thing you want to modify is the drop-off date. Want to modify the drop-off location?? Hm..... hm..... that's a tough one. There's literally only two variabilities of a car rental. But.... hm..... maybe speak to someone in customer service. But hmm..... they'll have to get in touch with the Manchester location. But not on the phone. They'll need to message them. They'll call you back when they can. But hmm.... three separate calls and 5 hours later but still no call back. No way of reaching a human. Hmm.... so you want to change the location. Hmm... Yeah I don't know. That sounds too complicated. I don't know how to help you, sir.

Be careful renting from this location check vehicles very carefully!! Picked up a vehicle I didn't…read moreknow was damaged agents here are very nasty & unpleasant to work with. This was obviously another renter who got away with it or done by location themself. Insurance will take care of it but will never come back here

First off the staff and regional management do not care about customers. I needed a car on the fly…read moreas AVIS refused my payment method. Went to this location was "told" I could use my method of payment. However, apparently it's a "requirement" to "prove your residency" with a paper bill and not paperless. The girl behind the counter dangled the keys in front of me as if to taunt me. Also laughed at me. Claiming "Oh I was 'getting a text '. I didn't believe it for a second. Regional management called me the next day and made it out to be all my fault for past rental expenses. Also claimed person behind register was " following company policy." And refused to resolve the issue or offer any compensation for the lack of professionalism from the staff. Also pulled the classic " well I wasn't there....." line basically to deflect the fact that his staff under management are unprofessional and make up company policy.

What a terrific experience. I am so happy to have found this rental company. After renting from…read moreHertz recently and having a car with mechanical issues I wasn't sure where to turn , I tried Turo and liked the personal service from renting a private car vs Alamo and others at the airport. However this became a hit or miss and TURO does not back you up. I always thought these were my only options. Then I found Vorenza. Where personal service meets selection and value. They have wonderful clean cars, personal friendly service great prices and reliability. I even find myself leaving my personal car home to save miles just to rent a car from them. I only wish I had found them sooner. I am looking forward to a long relationship with Vorenza Rental Cars. Try them. You will not be disappointed.

From the owner: Looking for a rental car in New Hampshire? Vorenza Rental Cars has got you covered! We offer a wide…read morerange of rental vehicles, including sedans, SUVs, and minivans, at affordable rates. With our easy-to-use online booking system, you can reserve your rental car and pick it up at your convenience. We even offer delivery! But why choose us over big-name brands? We offer the same quality rental vehicles and exceptional customer service, but with a more personalized touch. Plus, our affordable rates mean you can get the rental car you need without breaking the bank. So why settle for a big-name brand when you can get the same great rental car experience with Vorenza Rental Cars? Book your rental car with us today!

All rental companies are a necessary evil. This time we had no issues and the staff was friendly…read moreand helpful, both in and out. I think a lot has to do with big pressure places in large airports and slower paced smaller airports. The cost was reasonable for this day and age and the vehicle was clean and nicely kept up. I had no issues with Dollar and will use them again if the opportunity presents itself through the discounter I use. We will see if it is the norm or just this particular location.

Nice - easy in and out service at the airport. One thing- with the construction you need to check…read morein at the desk inside (2nd floor of the parking garage) and then go outside to the kiosk. super friendly agents - nice car.

Although the agent at the counter was friendly & efficient, the rental car that we received was…read moreabsolutely disgusting. It wreaked of cigarette smoke and had burn holes in the seat. It had not been cleaned and there was dirt and grime all in the car. My 10 month old son was hungry and crying otherwise I would have had them give me a different car. I had to leave the windows down the entire week and when we returned the car is still smelled terribly. My poor baby had croup and was breathing in the disgusting cigarette smell. I am appalled and absolutely disgusted & I will not use Avis again. The fact that the rental car was as bad as it was shows me that they don't even check their cars and probably don't even clean them. The worst part is the car only had 13,000 miles so it was new and was already completely trashed. There were literally giant burn holes in all the seats! I was also charged an extra $100 on a card that I specifically told them I did not want to use and I'm not sure what the charge is even for. When I called to get this rectified the woman told me I had upgraded the car which was not true. I told her she wasn't even supposed to charge that car at all and she hung up on me.

I was charged an additional $137.59 for my rental. When I called customer service, the rep…read moreexplained I was charged $43 for an upgrade and $86 for picking up ONE HOUR early. At the Avis counter, the rep offered me the upgrade deal. She did a great job selling me on it too. What she didn't do was reference the hefty early pick up fee. I don't know whether you should promote her for her upsell skills or reprimand her for her lack of transparency. At no point did she mention that I was picking up early and would incur an additional $86 fee for the ONE HOUR infraction. Let's do the math. With your $86 hourly rate, I should have been charged in excess of $2000 a day to rent this bad boy. Yes, I get it...there is some sort of rate adjustment for a total day rental. But seriously, almost 20% of my total bill was for one hour of additional rental. This is absurd and nobody in their right mind would not have questioned this if there was full disclosure of the information in advance. To me, charging the additional fees to the card on file seems shady and underhanded and I would expect more from Avis. Hertz, here I come.

Customer service and still taking money after being denied rental and having customer service,…read morelied to me two separate times about why the money was taken when my card was never inserted into a machine. now I have the same card on my Hertz profile. I've rented at the airport three times with this exact same card since February never an issue. It actually has a line of credit on it, but they told me when I went this time that they couldnt accept. Because I didn't have any plane tickets. The first three times I rented didn't have any plane tickets either. I ended up going down to the Hertz on South Willow and after going on their website to confirm that I could use this card website said nothing about not being able to use it Went down there and was told because it's the same day rental that I couldn't use this card again card is the same card on my Hertz profile that was saved as a credit card. I was told they were unable to charge these cards and couldn't use them, but they'd have to cancel my reservation. OK no problem that was on the fourth Around 8 PM on the sixth. A charge shows up as a pending charge for the exact price of my rental, which is 2 1/2 days later I immediately contacted customer service. They told me that it was just an authorization hold for the rental, which made no sense cause I never inserted my card to any machine. She asked me was it the same card on my profile and they were getting ready to charge it but then as soon as I pulled it out, she told me they couldn't accept it so my card was never inserted so how did they take money off of a card that they claim they can't accept and that they can't charge when I never inserted my card into a machine yet somehow they went onto my Hertz profile where this credit card is saved in charge the rental customer service told me it would just drop off course the next day it went from a pending to an actual charge. I contacted customer service again was told again it was just an authorization hold and I said well, even if that's true I never inserted my card and authorized any charges so how did you take money off the card that I never inserted into your machine for a rental because your rental agent would not rent to me and they now opened up some sort of investigation meanwhile, my money is still gone. I've rented at the airport to dollar thrifty budget and always use their rental booth but this time when I went, I was told it all went through Hertz and I had to go see them at the airport. I also like I said, went to the S. Willow St. location. The employees are completely untrained and completely. Shouldn't be taking money from people if they're denying their rentals I ended up going down to enterprise giving enterprise $1500 and getting a rental with the exact same credit card. I am still in the process of fighting with her trying to get my money back. I will never go there again after talking to a friend I was told the exact same thing happened to him and he never got his money back and he was never able to pick up the car so they are literally just stealing from people and looking for any reason to deny so they can take money for now I have told everybody I know not to use them and if my money is not returned in the five days, they told me it would take to do the investigation I'm filing a claim with a Better Business Bureau and fraudulent charges with my bank. If I could rate lower than a one star, I give it a -100.

Renting a car is very stressful. Chris and Sue were very helpful and didn't try to pressure me into…read moreextra insurance. The electric car as great and easy to drive. Also very inexpensive.

Frankly, after reading some very negative reviews about these guys, I was skeptical…read moreabout renting from them. I WAS WRONG. The experience was perfect and, since they're the only ones in Southern NH renting 15 passenger vans, a solid choice. Those poor reviews likely came from those not following the instructions given when you pick up the vehicle, which by the way, is done remotely, cool technology. A simple easy process they'll walk you through by phone and, if you do what you're supposed to, ie, return full of fuel, keep it clean, things will go well if you follow the rules..... A great transaction. Paul Reardon Portsmouth, NH

Staff were good. However, my initial deposit was never returned. They owed me $63.23 after I…read morereturned the car as the total was less than the $300 they initially charged my credit card. You cannot reach anyone by phone. I did get a response one time via my email to them. However, Allison never did send me the refund, even though I submitted follow-up emails to her stating that. So, be aware everyone, always check you next credit card statement to see if the deposit refund was given to you. I bet it wasn't.

Great experience overall. Easy processes very straightforward. All staff is friendly and…read moreknowledgeable. They have always been very accommodating during the week or so I rented from them. If you want to avoid big name rental companies this is a no brainer! Supreme Rentals Is my go to ALWAYS! Thank you for all the help