Lots of hidden fees and taken out of checking without prior authorization. Employees all do different rental procedures, which makes it very confusing and causes issues with rental agreements and rental returns. Don't deal with Olivia. She will cover for herself and then play the victim. Let's not talk about they will come and repossess the car early even if you tell them to take the payment from your acct but can take payments without you giving a ok. Very messy, unprofessional and I will never be going back. read more

terrible service. rude at times. lots of hidden fees. the employees can't answers questions and the managers don't care to answer them. with all the choices available, enterprise won't be one in the future. read more

The team was professional and courteous. They had my car right on time! They even took my call when I couldn't figure out how to turn the lights off on my rental. Everything was great! Thank you ! read more

The worst service ever, I stopped going to them two years ago. I had an emergency and couldn't get to the airport I pick up a car. I called them asked for a pick up and they were late very unorganized. It was like déjà vu and I remember clearly why I stopped using them. read more

To my surprise, I had the WORST EXPERIENCE today at Enterprise Rent-A-Car. HORRIFIC SERVICE !!! HORRIFIC SERVICE !!! I went to return my rental car at the Lynnway location. The horrible service I received was totally uncalled for and avoidable. Unbelievably at one point I had to call the local police to come assist me. This is THE WORST RENTAL COMPANY EVER !!! They did not want to give me a receipt for dropping off the car but finally did once I called the local police and asked for a cruiser to come to my assistance. I suggest everybody to RENT SOME WHERE ELSE... Branch Manager Edward Paulhus was 100% disrespectful and unwilling to adjust from his point of view....HORRIBLE CUSTOMER SERVICE. He could have easily kept me as a happy customer. The worst part is I send customers there all the time. NEVER AGAIN !!! I give Enterprise Rent-A-Car a Solid ZERO but 1 Star is the lowest available on Yelp :( read more

Enterprise Rent-A-Car - FACT - Car Rental Near Me - Lynn, Massachusetts

Very fast and helpful when I needed a rental as my vehicle was in the shop! No problems whatsoever. Very friendly and professional THANK YOU! read more

This is the worst enterprise I've ever been at. I go there to pick up a car for work almost every week cause it's the closest to my place. And every week I have to wait over 30 min to get service. Although I already had a reservation. The best part is that you wait this long and the car is almost never washed. The photos are of the outside and inside of a car I was given today read more

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The Lynnway, Lynn, Massachusetts office provided 5 Star Service. Steve and Matie are true professionals who work in that office. My car was in repair, so I needed a rental. Steve and Matie were very friendly and efficient. Matie even gave me a ride home from Enterprise. read more

I got a rental from here and the only downside I had with them was that they don't have many selections on cars so you might end up with one you're not comfortable with but sometimes it's good to take a challenge . The car had no problems besides not having washer fluid and wipers didn't work well . The body shop I took my car to still has my car after my rental being due . I was having a hard stressful situation with my insurance not wanting to cover 3 days of rental because they never reached out to me when I was supposed to give the car back . I received a call this morning from Mohamed, we spoke and he was able to help me get back my deposit at full amount . Thanks again Mohamed you were great read more

We had rented a car for a few days for a previous week, so we had everything planned out. However, we didn't realize there was another schedule conflict, and needed to set up another rental. This was the closest location with a vehicle available on such short notice. Again, service was quick, and being able to set everything up online made the process a breeze. I wish I had known about the drop-off/pick-up option, would have made life easier for the wife! But otherwise good experience. The lady assisting me was this petite thing, very charming and chatty. Very friendly experience. There was a little hiccough with getting the car (the Salem location didn't have me marked as having the previous rental car turned in). It was resolved fairly quickly though, and I was on my way. read more

The branch manager Natali was phenomenal ! She called me regarding my reservation to confirm details. Upon arrival she welcomed me with a huge smile and a willingness to help me immediately. The process was so smooth and quick. Would strongly recommend ! read more

i needed a rental quick after a hit-and- run accident. I had a great experience at the Lynnway branch. The car was clean and smelled good. The staff was friendly and polite. The Manager was especially helpful, professional and knowledgeable especially with the insurance stuff. read more

Worst experience so far. Had to rent a car through them due to some asshole driving without a license causing my car to end up in the shop for 2 weeks. This car is nothing near my car even though insurance should provide something equivalent, but supposedly enterprise is out of every other car other than sedans, as if that should be my fucking problem. Then the piece of shit car they gave me is dirty as fuck and smells of weed even though their entire hold recording is about how clean they are with Covid. also how the fuck is a 2021 car such a piece or shit? I didn't even know they made cars so basic and shitty anymore. When I called about the disgusting state of my car wanting a different one, they could only offer me sedans even though I'm paying for a compact suv. And the lady decided to be sassy with me as if it's my fault her employees can't seem to do their job. Awaiting a call from the district manager. read more

They were not going to let me rent a car because I was an out of state resident well we finally figured it out. It took me to talk to a supervisor to figure it out. The guy who answered me when I called back gave me an attitude but he finally helped me out. They were late picking me up by a half hour but not that bad. Jackie was there and she was awesome to work with. We returned the car and had no problems at all. They had upgraded my car because they didn't have a compact read more

These people are the best, when I brought my car into the body shop, Col-Craft, on Commercial Street, also a great place to deal with, Alex came right over with a brand new Kia and took me back to their office and in 20 minutes I was out the door with a new Kia. I dealt with this office before about two years ago and had the same experience, this is probably why my insurance company, Liberty Mutual, recommends them. If you are in the Lynn area and need a car I definitely recommend them. read more

Out of all the Enterprise branches I've rented from this is by FAR the WORSE one I've encountered.I've been renting cars from enterprise for about 4 years now because in the filed I work in I travel a lot.Not only were they always rude when they called but it seemed they were also e experienced as well.More than once they prematurely charged my card causing me to be a day late on my payment which sent and alert to the corporate office and put me on the *High Risk* list.So Wednesday at idk what time they reposed my rental car with alll my kids gift in it without even notifying me.Yes I was 2 days late on a payment but me and Gabriel had and verbal agreement that I might be late do to the holidays and he looked me square in the eye and said that's okay as long as you pay.This individual single handled ruined Christmas for my family because we can't get out Christmas gifts until Monday when they open back up and NOT only that but we were scheduled to take a road trip today to visit our dying uncle.This man has lied to me and told me even tho I've racked up 4,000 points and 2 free rentals that I was not eligible to use my benefits.They wouldn't let me rent a premium car because they said I needed a credit card which is weird since I've rented premium from other branches with no issue because I'm a long time customer.I would NOT recommend this branch if your going to rent a car.They are always short staffed,Little to no experience and HORRID customer service.I will be taken my business to Avis or somewhere else.Thank you enterprise in LYNN MA for ruined my children Christmas because I was 2 days late on a payment. God Bless all and have a wonderful holiday read more

The Enterprise here in Massachusettes seems to be poorly managed company. My car was in the body shop & Enterprise was recommened. I am so disappointed and frustrated with the awful rental car service from Enterprise I plan to share my experience. The cars were dirty, poorly maintained & stunk. They incorrectly over billed me on 2 seperate occasions which cost me hours of time & research just to make arrangements for my refund. Worst of all, when you call to question your mysterious charges to your credit card you are redirected again and again. I would dare say the incompetence is estemic and corporate wide. I suggest you consider a different rental car agency. read more

Rented from them and returned the car with no damage, then got a bill for $1700 worth of damage. Shady

NEVER rent a car from them! My parents rented a car from them while their car was getting fixed these past few days and after my parents returned it, Enterprise called my parents to tell them there was a dent on it when there wasn't any when it was returned! They will do whatever to take your money. Stay away from these scammers! read more

So happy with their service in the midst of this last flood that occurred. I will admit, My husband read some bad reviews from last year and did not want to go there! The service was beyond amazing. They had a line going out the door but knew every family there, what they were getting, and all insurance info. So helpful, efficient, and FAST!!!!!! Completely changed my views on car renting!! Such an easy process in such a tragedy!! I would go back!! read more

I have been renting with Enterprise for many years, as I don't own a car, and never had any real problems at all. Service is always fast courteous and the staff are always friendly and helpful. I usually do my reservations on-line which is fast and easy. I LOVE their $9.99 weekend specials! read more

Got my car to Pride Hyundai and need a rental, Enterprise representative gave a ride to their facility, got my rental in less than 10 minutes. To return it was also a courtesy ride back to Pride, everything else was quick. read more

Great customer service. The only downside of this location is that you can't drop off the car before hours like you can with many other locations. You can drop it off at Salem or Revere if you want to drop off the car before the Lynn location is open, without any additional charges. The revere location is very small and you may have an issuer finding a spot to park the car. read more

If I could give this place 0 stars I would. I had gotten in an accident and needed a car. First off they had no compact cars available so I was left with a minivan really? a minivan? Then on top of that I was charged for the normal $300 security deposit however since my car insurance didn't sign off on the approval right away. They called me and left a voicemail then after that charged me an additional $100 since the insurance didn't sign off on it. On top of that too they made me sign a young driver waiver fee which the representative did not make me fully aware that I was going to be charged $17.99 a day for additional coverage after I had signed it and making it seem like it was 'optional'. What sense would it make for me to sign for additional coverage if I already have full coverage. I went back to fight back the charges but knowing I had already signed the contract I already knew I was s**t out of luck bit oh boy I gave the manager an earful which of course they covered their bases by stating that i was fully aware but it was not stated that I was fully aware about the $17.99 a day that I would have been charged. They are so lucky that I did not take them to small claims court. Now im $400 out when I thought the point of the security deposit was if there were any damages on the vehicle they would have automatically taken that off but noo Enterprise always seems to get away with stealing your money. Next time I know what to do. read more

i went there recently and rented an automobile when mine was in the shop.. There commercial is true they do pick you up.. The young guy who picked me up was pleasant and was patient since i was running late.. If i rememeber correctly his name was jon... certainly an asset to this company... I would definitely go to again... thank you read more

I rented a car from them while mine was in the shop. I walked around the car with the employee while she was on the driver side of the car I was still standing on the passaenger side and mentioned that there were scratches on the back bumper and she said don't worry about that. I guess because they were very minor. When I returned the car they said that I caused damage. There was a small little nick in the tail light above where the scratches were that I told the employee about. It was at the body shop the same day! The body shop they sent it to has a really bad reputation and I wne tdown there and the guy said that it was gonna cost way more than $500 because he was gonna have to take the bumper off and look at damage underneath! Yet the employee that took me to pick up my car said that the nick is so small she didn't hink it should cost that much. I will not rent from them again! This is what happens when you trust people to actually do their job, next time I rent a vehcile I am going to do a detailed check myself and right down every little thing! read more