Knowledgeable and friendly customer service. Willing to…read morelisten and ready to help. Roy is always very helpful.

I would rate zero stars if I could. Management cancelled my online reservation because we used…read moreAARP (American Association of Retired Persons). Spoke directly with the owner Roy and absolutely the worst customer service I have ever experienced. Went to Enterprise car rental where they treated me with great customer service. Also this AVIS location has no consideration for military personnel, simply unbelievable!

This is my go to place for trucks and vehicle rentals…read more Usually an excellent experience and good prices, nice trucks etc. Ran into a problem with them this time around. (misunderstandings happen) All though it was slightly stressful dealing with the younger staff, in the end management they made it right. Good customer service is best shown when a problem arises. The manager handled it very well. Thank you for making it right. Thank you for the excellent service. Will recommend.

Craziness. I hit a deer with my car and my insurance company set me up with this crew. They could…read morenot provide a vehicle for two days. I get that it can happen. They finally get us a car and we are happy. Two days later, the car is in my driveway and alarm bells/lights are going off. I call them and they tell me it is probably a mouse that chewed the wires and they ask me to take a look under the hood. (Super professional to have your clients scoping out the hardware for defects). Not only do they refuse to bring us a new vehicle because we were apparently 10km outside their service area, they remind us that if they find out it was a mouse that chewed the wires, it will have to go through our insurance. Imagine a scenario where anyone would make, not only an assertion like that, but a presumption that they were so staunch about that they needed to try to blame us. The car stopped functioning properly and instead of being responsible or empathetic they decided to construct a theory as to how we may be responsible. Disgusting. I will walk blindfolded in a snowstorm before I will ever ever ever rent from these jokers again. You have exactly zero value for your dollar.

Worst rental experience ever in decades of renting cars. Made a reservation on website for midsize…read morecar to be picked up at noon on Monday. Arrived 20 minutes early and was told because I was early, the car was not available. No problem, but they had no cars. So, would it be there at noon? No. When? Don't know. Could have a pickup truck or a huge van. Going to a funeral, not a lot of time, so I'll take the van. Had to clean it. Sprinkled it with water and I'm off. Have to pull over and clean the steering wheel. Filthy. Really dusty and dirty. Hair everywhere. Get to hotel, doors not functioning. Then, valet, while unloading car finds drugs and drug paraphernalia! I am not even kidding. Cannot contact this location. Messages and email not returned. Am driving back tomorrow and am curious what they will say. How are they still open?

Avoid. Avoid avoid. I booked a month in advance to have a car ready at the Kingston train station…read moreas their website promised. That's why I chose them, when I get there, no cars. I get picked up and taken to their office - 30 min wait. Get to the office and asked about why my car wasn't there. "Oh those go quickly" yeah I know, that's why I booked a month in advance. Then they lost my reservation. Another 30 min. There were no cars at the station but they still took my money as if there was. They will also make it VERY difficult for you if you don't take their insurance. There goes another $70. I'm an hour behind now. Missed the first part of my daughter's ceremony at RMC thanks to bogus booking practices and outright shoddy, uncaring management. Don't tell me you have a car then act like it's my fault you don't. I will Never use discount again, and happy to tell everyone why.

Had many further dealings with the VanHerpt family Volvo Dealer and have found the Service provided…read moreby this family business is much superior to the Big chain dealerships! Honest personal service!

They are absolutely amazing, great customer service and made sure I knew where certain things were…read morein the vehicle. Everything was explained clearly and everything went well. I highly recommend this business for your rental needs.

The customer service here was horrible , Maddie was very rude and unhelpful , miscommunication…read morethrough the phone , was unable to make my form of payment because she thought it was fraud , I felt very profiled as soon as I walked in and gave my form of payment , this place is horrible and I don't recommend service here.

Terrible service even for a business with a commercial account with them. Tells me I will have to…read morepick up on Saturday for a Monday delivery and pay extra, then tells me they have no trucks available at all. liars. So much for going the extra mile for their customers.

From the owner: Need a rental car in Napanee, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Napanee location today.

This was a nightmare from the very start. They were supposed to give me a RAV4 somewhere car and…read moredecided to give me an expedition saying it was a free upgrade. Y'all know that the gas mileage on this car is so much worse than the RAV similar car, making it more expensive. The gentleman decided after I lectured him for a while to give me a discount. I went to the car and it was not even in the spot, it was over in the Service area. But he had left for the day. The car had 52,000 miles on it And all he wanted to do was get it out of his inventory because I was going up to Syracuse and making it a one-way rental. Low and behold halfway through the trip eight minutes before meeting our hotel, we had a flat tire. We called budget and they told us they could not help us out. So I went to Google found out how to get the spare tire off the back and mounted it myself. We were then told to go to the local budget place to get a replacement. We went there and they had no cars and told us we had to go to the airport. We went to the airport and upon arriving, they checked us in automatically. So when we went to get the replacement rental, they couldn't do it on the same contract. They ended up charging us again for another rental. We got back to Syracuse and called the budget customer service and they told us we would have somebody contact us to credit us for the second car and discount the first car. Nobody called us for four weeks. So I called back. Then I got the manager who ended up taking off the extra credit, but wouldn't give me any discount on the rental despite the fact that I had to change the tire myself and waste almost a day trying to get another rental. This is still not complete and I still have more to go. In the end, I will tell you never, never, never, never rent from Budget or Avis. They will never get my business ever again. This was the worst experience of my life on a 2000 mile trip. Good riddance budget and I hope everyone who reads this never used you again. I tried to give them a good review expecting customer service to take care of me and they were worse than the experience I had on the road. The guy was narcissistic and wouldn't even listen to my reasoning for discounting the first rental. I couldn't even get an English speaking individual. They just don't care about the customer. Do not, do not rent from this company.

I will never rent from Budget ever again. I had made reservations 1.5 weeks prior to my move. When…read morethe day come to go pick up my truck rental, I get a call 15 mins prior to pickup saying that my truck rental is not available. I said "that's okay, let's move it the next day." The next day come and once again I was heading to the rental location and I get another call saying my truck is not ready again and it wouldn't be ready for another 4hrs. I get another 3 calls throughout the day until I said that's it and I drove to the store to find out what's going on. The front desk rep "Trisha" was rude and acted like she didn't want to help me after telling her I only had 2 hrs to be out of my apartment due to the setbacks by budget. She told me she would go pick up the vehicle and it would be ready in an HR or 2. Before I can get in my car, I got another call from her saying the truck will not be available at all. I called Custer service 4 times and they just kept telling me they would return my phone call in 15 mins. Well, it's been 3 hrs and no help. Please save your money and time and go to uhual or Penske!!!!!!!!!!!!! Worst experience ever!!!!!!!!