currently being held hostage by my taxi driver while he tries to get his debit machine to work…read more I've been basically trapped for 10 minutes. If you aren't going to provide adequate means to tender effectively ad a business then don't offer the service at all. Seriously I cannot believe that I have to sit in this hot car while this old man tries to make his debit machine work.

09:02am 2020/01/20 Your dispatch told my wife that it's a…read more$25.00 surcharge to boost a car. Nowhere in the Taxi commission handbook does it apply this charge. It's an illegal charge and will be reported to the Taxi commission. I'm going to report your criminal behavior. Also, my wife called, 15 minutes after calling the first time ordering a cab, and they had "no record" of her previous call. It was the same dispatch both times. The second time is when the surcharge was being proposed. As a Modern City Taxi driver I would never charge $25.00 to boost someones car that is taking a ride from me. I'd simply run the clock as legally allowed, for 0.25 cent wait per 25 seconds that the cab is boosting the car. If it takes two minutes, it's $1.00, not a random flat $25.00. I'd also inform my customer of these charges beforehand. Know why? because that's what I'm legally allowed to do. $25.00 is not legally allowed. It's no different than loading groceries or helping an elderly out to their door. It's called common curiosity. Amey's obviously doesn't know what that is. I'll be attending the meeting next month and raising this concern to the commission.

My wife and I were concerned having to depend on a cab company being on time for a 0300 pickup. I…read moremean, who's up at that hour? Well, City Cab not only was up, they were right on time. The drivers was professional, courteous, and got us to the airport for an early morning departure. What I really liked best was that I could pre-book the pickup online and they send a confirmation. The price was fair and I highly recommend them for anyone who needs a lift in life.

Great Service. Very Friendly and very clean cars…read more Bonus: I left my wallet in the back of the cab. They called me back promptly and brought it back to the hotel where I was staying. Very thankful for the service that I was provided. They helped facilitate a great vacation in Ottawa.

The worse of worses! This lady refused me the service, told…read moreme that she would only be available for one hour trips and hung up the phone without even giving me other alternatives.

why won't the dispatcher stay on the phone and answer my questions about using the new accessible…read moretaxi. she booked my taxi, but I wanted to know the best way to order this new accessible taxi service so that it makes her life less stressful and also so don't get yelled at and hung up on and treated rudely. this is my first time trying to book a cab. is there any other taxi company in Kingston giving this same kind of accessible service.

Recently, I called Modern City Taxi for a cab to go home, however, my recent cab experience with…read morethis cab company has been ruined due to the rudeness and incompetent dispatcher. I will be taking different cab company's from now on. Do yourself a favour and avoid this cab company!!

The ladies of Access really helped me out ..... I was on a bicycle trip from Napanee to Ottawa, and…read moreon Day 2, after a unusually hot, humid and grueling morning cycling with full packs on the Cataraqui Trail from Chaffeys Lock to Smiths Falls, I was done for the day. Still had to get to Carleton Place for my hotel reservation, and to continue on to Ottawa the next morning. Called the dispatch, she had a car to me in minutes, and Betty got me and my bike to my hotel. Smooth driving, lovely clean and cool car, great conversation, and a very good deal when compared with Uber quote (which I checked out too and not available). Thanks again ladies. And my family and friends thank you too Betty!

I would give zero stars if I could. I called and scheduled a pick up for 4:30 AM the next day to…read moreget dropped off at Watertown Airport for a 6 AM flight. Pre-charged my credit card and he knew EXACTLY where the address was as he brought it up on Google Maps. Driver never showed at all. No answer to multiple phone calls and text messages. Voicemail was/is full and STILL hasn't ever responded to me. I had to wake up my 82 year old mother and get her to drive me to the airport and almost missed my flight. DO NOT USE THIS COMPANY!!!

Worst service ever said 20 minutes called he wouldn't answer so I called from a different number…read moreand he said o no one got u 7 minutes I'll be there never showed called again surprise no answer if you really need a ride don't bother with this taxi he's a no show

I have been trying for 3 weeks to get a quote from this company for a car rental for senior prom…read moreand have not had a response yet. Even left messages for assistant manager and nothing. Very bad way to do business. We will look else where.

5 wineries, a glass, a bag, and all the driving for only $70!! Best deal I've seen in a long time…read more :) I'd have to say that this guy does a great job at winery tours. I've never had the wine in NY so I was excited to try 5 in one go. They pick up at the Arsonel Wine and Liquor store and drive you around to 5 different places. The bus driver, Jim, was very nice and drove well. I definitely felt safe in his hands. The bus itself was nice. It had an on-board bathroom and was actually a really smooth ride for a bus. They were able to get you a good lunch/brunch buffet on the tour which was awesome. Jim seemed to have a good rapport with the owners of the wineries and that was super! This made the experience that much better. If you're into wine and need something to do on a Sunday, I would absolutely recommend this tour. :)