1. Enterprise Rent-A-Car

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Kingston, ON

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Enterprise Rent-A-Car

2.5 (12 reviews)
Closed • 8:00 am - 5:30 pm
Updated 2 weeks ago

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13 years ago

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2 years ago

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1 year ago

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4 years ago

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4 years ago

the failed to tell us in a timely matter about our car no longer being covered and just charged us

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9 years ago

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12 years ago

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Discount Car Rental

Discount Car Rental

1.5(6 reviews)
0.0 km

Worst rental experience ever in decades of renting cars. Made a reservation on website for midsize…read morecar to be picked up at noon on Monday. Arrived 20 minutes early and was told because I was early, the car was not available. No problem, but they had no cars. So, would it be there at noon? No. When? Don't know. Could have a pickup truck or a huge van. Going to a funeral, not a lot of time, so I'll take the van. Had to clean it. Sprinkled it with water and I'm off. Have to pull over and clean the steering wheel. Filthy. Really dusty and dirty. Hair everywhere. Get to hotel, doors not functioning. Then, valet, while unloading car finds drugs and drug paraphernalia! I am not even kidding. Cannot contact this location. Messages and email not returned. Am driving back tomorrow and am curious what they will say. How are they still open?

Avoid. Avoid avoid. I booked a month in advance to have a car ready at the Kingston train station…read moreas their website promised. That's why I chose them, when I get there, no cars. I get picked up and taken to their office - 30 min wait. Get to the office and asked about why my car wasn't there. "Oh those go quickly" yeah I know, that's why I booked a month in advance. Then they lost my reservation. Another 30 min. There were no cars at the station but they still took my money as if there was. They will also make it VERY difficult for you if you don't take their insurance. There goes another $70. I'm an hour behind now. Missed the first part of my daughter's ceremony at RMC thanks to bogus booking practices and outright shoddy, uncaring management. Don't tell me you have a car then act like it's my fault you don't. I will Never use discount again, and happy to tell everyone why.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

1.6(5 reviews)
2.2 km

I have rented from Enterprise at Princess and Sydenham for years now. always pleased. I returned a…read morecar (full size) (rented for 15 days) on the 10 July paying 35.00 per day. Booked another car to be picked up this afternoon - July 18. They charged 70.00 per day. When questioned on it they claim it was summer pricing. More like summer gouging! Summer started June 21. Long and short of it - we returned the car (having driven it less than 5KM). They could not or would not give us proof of cancellation. A little concerning, but claimed it was cancelled no charge to us. I went on line and reserved a car (full size) from the other Enterprise in town for the same price as the first one 35.00 per day. All I can say is be fully aware and book on line. DO NOT DO IT ACROSS THE COUNTER.

I had to give one star because it wouldn't let me post…read more I booked a car from Friday 5:30pm to Sunday 5:30pm. I returned the car less than an hour late. I live in downtown area, a friend of my drove me back, I was home before 6:45pm. The next morning I got a receipt in email saying that I checked the car in at 8:06pm (!!!); so, instead of charging an extra hour they charged me the whole day! I called them, they said there is NO WAY of confirming this matter and that 8:06 was just a time they put in the receipt. They denied of having cameras or any monitoring system! I contacted the customer service complaining about this, they called the branch, this time they said that there is a monitoring system which shows that the car was not returned until after 8:06! I have no idea where they got that "8:06pm"! But, either they do not have a monitoring system or they are too lazy to check the check-in time again! My suggestion is to either try to avoid these guys or if you have to use their service don't use their after hours key dropbox!

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Enterprise Rent-A-Car - carrental - Updated November 2026

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