Would not recommend renting from Juneau car rental co. We got to the car pick up location and it…read morewas pouring rain. My husband is a car mechanic and immediately checked the tires to make sure they looked good. They didn't. One was below the minimum tread and the others were just at the indicator. Tires are the most important part of a car in regards to safety. We called and were offered a discount but really the most important is to be safe! Especially in the rain. Did not feel safety was an important consideration from them. The vehicle was also pretty banged up in the front bumper area plus interior floor was muddy. No biggie there really but never got a car rental like that in the past. This is mid May- the beginning of the season. Not a good way to start the season. Just would not recommend

Rented a 15 passenger van for our group of 12. I had only got the original confirmation back in…read moreMarch for a cruise last week. A week before the cruise I called them. The person that answered the phone was very polite and explained the procedure. I picked up the car at the location near the ship and dropped it off at the same location. The van did have a crack in the corner of the windshield and later in the day seemed a little sluggish, but it got us to Mendenhall Glacier, drove to a few more sightseeing locations and finished at Tracy's. It was definitely cheaper than all 12 of us pay for a similar excursion.

Explore Juneau is a solid car rental service that offers reliable transportation to get around…read moreJuneau. If you're coming in on a cruise, they will pick you up at the front of the cruise terminal and bring you over to the rental car area. They offer a wide variety of vehicles to choose from such as sedans, SUVs, jeeps and I believe mini vans too. Their prices are affordable and I highly recommend.

Very friendly staffs, the process of renting and returning car is easy. We had so much fun driving…read morearound Juneau with our baby! They are right next to the Carnival port which is convenient. Will definitely do it again if we ever cruise to Juneau in the future.

We travel frequently to destinations all over the country and this location is by far the most…read morecustomer friendly car rental location I have ever been to. The staff are super nice and go out of their way to help you.

We rented an SUV from Alamo Rent A Car in Juneau and cannot say enough good things about the…read moreoutstanding customer service we received. Our flight into Juneau was scheduled to arrive late and then was further delayed, meaning we would arrive after Alamo had closed for the evening. Having visited Juneau before, we knew transportation options would be very limited at that hour. Since we were traveling with a baby, we were especially concerned about how we would get to our lodging. I explained our situation to Mark at Alamo, and he went above and beyond to help us. He spoke with his manager, Jacob, who graciously returned after closing time to ensure we received our rental vehicle. Both Mark and Jacob were incredibly kind, professional, and genuinely focused on helping us. Their willingness to accommodate our situation turned what could have been a very stressful experience into a smooth and positive one. We are extremely grateful for their exceptional customer service and commitment to taking care of their customers. We highly recommend Alamo in Juneau and especially want to recognize Mark and Jacob for their outstanding efforts. Thank you both for going the extra mile!

AMAZING!! This is a super fun, cost effective way to get to see everything in Juneau & the…read moresurrounding area. You get a Jeep, a fully loaded iPad guide with awesome history & stories and then get to go anywhere you want at your own pace. Total Captain America experience and far, far cheaper and faster than doing multiple tours!! LOVED IT!!!

What a fun and amazing day. My group absolutely love Unplugged Adventures Jeep ride. The iPad…read moredirections, narrative and stories were super interesting. This was our 6th time to visit Juneau and driving out to all the beautiful locations was a highlight of our cruise. The folks at UA were so helpful and accommodating. One of our party left her prescription sunglasses and they tracked us down to return them. I give them 5 out of 5 stars! Thanks UA. You're the best!

Decided to go off on our own at this cruise port and it was the best decision we made on the trip…read more We had a car reserved at this Avis, walked from the cruise ship (about 10-15 min walk). When we returned the car, Avis very kindly gave us a ride back to the ship. Note that the rental price is high, but in comparison to the price of an excursion for five people, it paid off. Overall a great experience!

About half mile from cruise ship docks. We were in a cruise so we walked over…read more The rates were higher than what we booked online months before but was told that the online number was really just an estimate. There was some computer issues so we had to wait for over half and hour to get the car. All the cars were electric vehicle. You will also pay a 25$ fee for them to recharge the vehicle. Full charged vehicle can go about 240 miles. We pretty much only used 1/4 of charge because Juneau is only so big. Lol. Did spot a deer near by before pulling out so that was pretty cool.

One of few at airport yesterday. Personable. Beyond helpful with luggage. Taxi, shuttle, and tour…read moreaervice.

I highly recommend this taxi service Karla took us to the glacier while telling us about this…read morebeautiful places she was fun very knowledgeable of Alaska her vibe was contagious. She is amazing.

The guy that checked me out was overzealous! I think he wants to be the police, but couldn't pass…read morethe psych! Lbs He was just weird, loud, and obnoxious to everyone. Moves slow and talks slower. The prices were outrageous, as expected in Alaska though. Our car was dirty, inside and outside. It also had scratches all over it. It did what we needed it to drive. Drive us around safely. Charged for smoking in a car 24hrs after vehicle was returned!

If I could give ZERO stars, I would. My flight landed at 9:15 P.M. on Saturday night. I was in…read moretown for 7 days. I went to get my Budget rental car. To my surprise, the place closed at 8 P.M. (This is on their website, but I missed it. I never looked for it. In all my travels, I've never seen a rental car business IN AN INTERNATIONAL AIRPORT close at 8 P.M. when flights are still arriving. Alaska in the summertime. The BUSY season.) I got a shuttle to my hotel. Back at 6 A.M. sharp the next morning, their posted opening time, I stood there waiting for the attendant. The pasty Gen Z attendant, complete with porn-star mustache, came in scratching his butt at 6:15 A.M. as three of us stood in line. No explanation. No apology. Not even a "How are you guys doing this morning?" I asked him what time they open -- he never answered me. My tone was polite. He was the most unfriendly person ever encountered in hospitality. I asked him about my car. He said I never showed the night before, so I lost my reservation. He said I should have called in. From where, my airplane, I asked? I then asked him 'when' could get a car? He said the first available is on Thursday -- 5 days into my 7 day vacation. The overall experience was horrific. Vacation wasn't completely ruined, but transportation was a challenge. Juneau should be ashamed for allowing this substandard level of service at their 'International Airport.' That title is in name only. With the exception of Avis, who was open but had no cars, three of the four car rental places closed at 8 P.M. I can understand that in the wintertime, but in the summer? 'It's truly hard to fathom.

We stumbled upon Icy Strait Lodge completely by accident when we visited Icy Strait Point in…read moreHoonah, Alaska. We were originally planning on visiting Icy Strait Brewing to sample some Alaskan beers. We walked 30 minutes along a beautiful waterfront trail to the brewer only to find out they were closed! We decided to head down to the waterfront as there appeared to be a restaurant there (The Fisherman's Daughter). When we got to the window, the server immediately stated, "You're looking at an hour wait at least for food." On top of that, they didn't have the Alaskan beers we wanted to try. We walked next door to a tourist spot and asked if they had Alaskan beers. "Nope, but it's about a 7-minute walk up to Icy Strait Lodge; you can try some beers there." Google Maps to the rescue! We plugged Icy Strait Lodge into the gps and headed out on our walk to the lodge. First impressions: The lodge is unassuming. No big signage to ruin the beautiful Alaskan landscape; rather, just a simple sign that invited you into the lodge, bar, and restaurant (gift shop, coming soon). When we got to the door, we saw a Summer Hours sign advertising the fact that the restaurant and bar run a "split shift" that gives their staff a break in the middle of the day - which was right when we got there. Our hearts sank. We walked in and stood in the lobby. I'm sure we looked a bit lost. A friendly worker came out of the office and asked if she could help us. When we explained our situation, she apologized and reiterated the hours on the sign. Disappointed, we thanked her and wished her well. It was at this point, the miracle of Alaskan hospitality kicked in. "You've come all this way, let me grab the keys to the bar." She disappeared back into the office momentarily and came back with a ring of keys. She led us through the closed restaurant to a locked gate that sealed off the bar, unlocked it and turned on the lights. "What would you like?" she asked. The bar was very well stocked. In addition to all of your staples, they had Alaskan seltzers, IPAs, ales, and more. I picked out a Cherry Grapefruit hard seltzer from Alaskan Brewing Company. My cruise partner got the Island Ale, also from the same brewer; his was brewed with tangerine, passionfruit and guava. The friendly worker led us out to the back patio, asked for our names, and headed back inside while we took in the views. After about 20 minutes, the worker came back out to check on us and see if we needed refills. Of course! For our second round, we tried Alaskan Brewing Company WHITE and Mango Peach hard seltzer. She followed us back outside and shared with us that she owned the lodge! We proceeded to learn about the lodge, Hoonah, and how challenging it can be finding staff. The love for Alaska and Hoonah was clear in the owner's stories. We couldn't believe the luck we had stumbled on finding this place. After we finished our second round, the owner asked us if we'd like a ride back to the cruise port! We paid our bill ($24 for 4 local beers, very reasonable) and loaded up in her vehicle with her blind dog and best friend. She then drove us around Hoonah, sharing more history of the town, waving at everyone she saw - it's clear, the she knows the locals and the locals know the lodge! We stopped by a local park to take in the beautiful views before finally heading back to the cruise port. Upon arrival back at the drop-off spot, we thanked her for the hospitality and promised that if we ever come back to Icy Strait Point we'd visit. What a truly unexpected day and experience in Hoonah, Alaska. If you ever get a chance to visit, swing by Icy Strait Lodge!! Whether you stop in for a quick visit like us, or book a room at the lodge, you won't regret it. The Alaskan hospitality is so genuine and welcoming. Even weeks after our visit, I can't help but smile as I type this.

I would love to give this place 5 stars and am trying to be fair here, but since the main focus of…read morethis business is the lodging part (according to the name) I have to be true to the purpose of these reviews. Summary: Food is very, very good, staff is friendly for the most part, but the rooms are less than clean. The good: the food is very good (for Hoonah or anywhere else) and this is one of the only places in Hoonah to have a sit-down meal. They bake their own treats like muffins, brownies, cookies, etc. which are great for breakfast or dessert. The establishment is right on the water so you can stroll out at anytime and appreciate Alaska's beauty from just steps outside the door, or perhaps even from some of the rooms. My room faced the road so I am unsure of this. The bad: my room was one of the dirtiest I have ever slept in. There was a coffee stain on my wall that looked as if someone threw an entire cup/pot of coffee at the wall and no one so much as looked at it let alone cleaned it up. Nasty is the only word that comes to mind when contemplating my room cleanliness. That being said, I do believe that I got the last room available during my stay, and I was happy to have it as there was nowhere else. Perhaps I got that room that all hotels/motels have but keep as a last resort to occupy. The bathroom cleanliness also left something to be desired. In all fairness, I did not think the rest of the establishment was overly unclean/dirty, but I will say that the standards in Alaska are on a different level than the lower 48. Perhaps I'm just a prissy, spoiled mainlander. Dunno.