In mid-March 2026 we found the vehicle we need on their website and submitted their online form,…read morewhich required a lot of personal information (drivers license, insurance policy and credit card). After clicking "Submit" there was an automated "Submitted" notice on the webpage, but no email confirmation ever arrived (yes, we also checked the spam folder). This left us with no confidence that we had a car reserved, and left us concerned about the security of our personal data. Beginning March 30, we left 4 messages regarding our reservation over two weeks, the last of which went to a full mailbox that could not accept any messages. What's wrong with this picture? At this point we gave up and booked a rental elsewhere. Then we sent an email cancelling the reservation we were not sure we really had, and requested that they delete the personal information we had submitted. Finally on April 15th we received an apologetic response saying that they had deleted our personal data. We had successful rentals from them in the past, but this experience should be a warning.

On August 7th, my wife and I decided to escape the cruise line crowds and rent a car to see the…read moreNational Shrine of St. Therese just north of Juneau (fabulous, btw!), the arboretum (beautiful!), then to Mendenhall Glacier. I was a little nervous since I typically rent from Hertz, Avis, National, etc. - not a local company. But I have to say that Juneau Car Rental was so impressive! Their rate was lower than I expected, the car was right by the ship at 6:30am as promised, and the communication was solid. The car itself was "gently used", so to speak, but very comfortable, sipped gasoline, and a pleasure to drive. Everything was perfect...(so we thought). About 6pm that evening, we were back on the ship and leaving for dinner when my wife realized that she didn't have her wallet. She realized the only place it could be is the car. Our cruise ship had already left port, but we were able to call Juneau Car Rental. They were very professional and able to find the wallet in the car. They priority mailed it back to us and we were very pleasantly surprised to find it had everything intact: driver's license, military ID, credit cards, religious medals, and hundreds in cash! Everything was pristine! These people are the best!!! Definitely rent from them and you can be absolutely sure that they are giving you the very best deal that they can.

Very friendly staffs, the process of renting and returning car is easy. We had so much fun driving…read morearound Juneau with our baby! They are right next to the Carnival port which is convenient. Will definitely do it again if we ever cruise to Juneau in the future.

Explore Juneau is a solid car rental service that offers reliable transportation to get around…read moreJuneau. If you're coming in on a cruise, they will pick you up at the front of the cruise terminal and bring you over to the rental car area. They offer a wide variety of vehicles to choose from such as sedans, SUVs, jeeps and I believe mini vans too. Their prices are affordable and I highly recommend.

About half mile from cruise ship docks. We were in a cruise so we walked over…read more The rates were higher than what we booked online months before but was told that the online number was really just an estimate. There was some computer issues so we had to wait for over half and hour to get the car. All the cars were electric vehicle. You will also pay a 25$ fee for them to recharge the vehicle. Full charged vehicle can go about 240 miles. We pretty much only used 1/4 of charge because Juneau is only so big. Lol. Did spot a deer near by before pulling out so that was pretty cool.

I rented a car for a friend. It was clean, well maintained and my friend had only good things to…read moresay about it. Since it was late in summer the rate to rent it was very high but that was expected

We travel frequently to destinations all over the country and this location is by far the most…read morecustomer friendly car rental location I have ever been to. The staff are super nice and go out of their way to help you.

I cannot say enough good about the experience we had. We were in Juneau 8/10-8/16/2021. We picked…read moreup our vehicle with no hassle and no wait. The car was clean, new and yanked up. We lost the keys to the car the morning our flight was set to leave. The car rental window didn't open until 6 and we had a 7:10 am flight... at 6 I called and Dawn C picked up the phone. She immediately hoped in a car and drove to us and gave us an extra key. We raced to the airport dropped the key off and she was even more wonderful about all things chaos, airports, early morning and toddlers :) Even have me a mask to use on the flight home- in the chaos I'd forgotten mine. Wonderful experience. And this was amidst covid rental car chaos.

Rented a vehicle for the day, after getting off a cruise ship. No damage was reported on the…read morepaperwork. Drove less than 8 miles, went over a speed bump and the undercarriage began dragging on the road. We tried our best to drive back to the airport, driving under the speed limit with hazards, cut our day short by 6 hours, only to be told that they knew there was an issue with the car. Told me the manager would have to call to discuss a refund. Never received a call. Called enterprise customer service who said they would reach out. Still never received a call. Enterprise charged me the full cost 30 days after the incident. Will never use enterprise again. Definitely don't use juneas enterprise rental services.

Do NOT rent here!!!! Even though we returned our car clean and filled, we were charged a fee equal…read moreto our rental because of the 'smell' of marijuana. Some one, must be losing their shirt up there , as it seems no one has anything nice to say abt this branch or company. We called several times, no one answered or returned our calls. I finally got thru to corporate and this is the excuse they used to rip us off. Booo....what a bad rep of such a beautiful town.

What a fun and amazing day. My group absolutely love Unplugged Adventures Jeep ride. The iPad…read moredirections, narrative and stories were super interesting. This was our 6th time to visit Juneau and driving out to all the beautiful locations was a highlight of our cruise. The folks at UA were so helpful and accommodating. One of our party left her prescription sunglasses and they tracked us down to return them. I give them 5 out of 5 stars! Thanks UA. You're the best!

Accommodating, awesome, adventurous! Thank you Unplugged guys for an outstanding, one-of-a-kind…read moreJeep adventure around the jewel of Juneau and North Douglas island. Great stops and narration along the way. If in Juneau, go Unplugged!

No problem. We arrived late (22pm), car was ready and clean…read more HERTZ personal at the desk was pro and the process went very well.

Have someone actually working at the counter!!…read more Arrived at the Hertz counter at 1 PM and there was no agent to be found. Agents at National and Budget next door told us they had not seen the agent all day and that five previous customers had not been able to get their rentals. We called the 800 Hertz number only to be told that they only dealt with locations in the USA. Last time I checked, Alaska is in the USA. In the end we were unable to pick up our rental car that we had a confirmed reservation for. Completely unacceptable from Hertz!! This completely ruined our plans in Juneau. Thank you Hertz.

80 days after renting here I received a bill in the mail for $2000 - for a small scratch in the…read morebumper. They said they "didn't have my email" to notify me of damages, so they proceeded with the repairs without contacting me. However, they used my email to send me my rental agreement originally, so this can't be true. This seems like fraud to me.

What? No way to rate with zero stars?…read more No one at the rental facility. Call to airport yielded the self-proclaimed manager.. Totally arrogant about getting someone to the facility. We walked rather than wait for someone to get there "sometime" Never ever rent here... If you do, you'll be looking for the zero rating and deserve it #Avis