Wings of Alaska saved my vacation when Delta tried to screw it up! Delta overbooked my flight, and…read moreafter letting my wife and kids on the plane, gave my confirmed seat away. I decided I was going to make an adventure of it though, and chose to meet my family at their cruise stops. Wings of Alaska treated me right. The flight from Juneau to Skagway was around a buck and a quarter each way, and well worth it. Flying over some of the most incredible scenery in the world in a small 10 seater was definitely a highlight. The pilot was friendly and put me in the copilots seat. Plus he agreed to take me over the glaciers instead of the bay. Nice little extra. They took good care of my carryon as well as my son's guitar. Easy to get in and out with none of the hassle of the big boys. Wings of Alaska turned my Alaska experience into quite a trip!

Airport is small but efficient! My arrival was smooth and my departure smooth as well. Security…read morecheck point was quick and efficient. Only one spot for food but to be expected for a small airport.

I flew into Juneau International Airport from Anchorage and back. JIA is a small airport. It's…read moresuper easy to get in and out of. There was also zero wait time for TSA security check. From getting dropped off curbside to dropping off bags at the airline, going through TSA security and finding your gate, it's all a seamless process. I'm so accustomed to giving myself time for all the above that by the time I was finished, I had nearly an hour of wait time at my gate. There is a small gift shop on the main level. I don't recall seeing food or coffee options. They may have had these. I just didn't take notice or remember seeing either options. Airlines staff were friendly and personable. What I enjoy the most about this airport is that it doesn't have the drama and over abundance of people that other major airports do. Also, downtown is about a 15-20 minute drive from the airport. Uber, Lyft and taxi services are available to get you to your destination. Again, since Juneau is such a smaller airport, getting in and out is very seamless. Something to keep in mind is that you will most likely have a layover in another airport prior to arriving at your destination. I don't see this airport being a hub. As for me, I flew direct to Anchorage then hopped on another flight direct to Denver. Overall, I was impressed. I plan on visiting Juneau again so I'm looking forward to using this airport another time. I may even use it more often after possibly becoming a Juneau/Douglas resident.

I recently flew with Alaska Airlines for the very first time!…read moreAnd what's weird is...I have completed a lot of traveling and exploring around Alaska (all with local/regional/carriers on propeller planes), yet finally, I had the opportunity to fly ALK. I took their once a day afternoon flight from here in Juneau (JNU) to Gustavus/Glacier Bay (GST). When I looked up fares online...it was pretty basic... It was the same flights, same times, same prices. $108.50 each way = $217 in total. JNU 4:03pm --- GST 4:40pm GST 5:40pm --- JNU 6:12pm With the final total of $217, I got to choose my own seat for both routes without having to pay any extras. I was able to simply pick my seat at the end of the online booking process. Again, included in the $217, I was able to bring a carryon bag and place it in the overhead compartment of the Boeing 737 Jet. No fee for this. And then, I placed my bookbag underneath the seat. I don't know if Alaska Air charges for checking in luggage? I didn't have a large suitcase, so I don't really know. I also liked how simple the booking process was on Alaska Air's website. I downloaded the Alaska Air App and appreciated how I was able to check-in for my flight 24 hours in advance without having to create a username and passcode like I've been forced to with other airlines. In the end...I'm not from Alaska, and they don't really cater to routes where I'm from in South Florida...so it was nice to be able to just check-in as a guest without any hassles. Stepping back just a moment... From Juneau Airport, it's pretty much all Alaska Airline routes. Obviously, Alaska would dominate the capitol city here in Juneau. I noticed inside the airport there was a small check-in counter for Delta, though I didn't see any departures or arrivals for them on the overhead board. It was all Alaska Air. I did observe 2 small seaplane carriers with passengers waiting in front of their ticket counters. I didn't catch the names though. While waiting at Gate #2 passing through security...I saw Alaska Air had all 6 of the Juneau Airport departure gates. There's a small seating area with enough spots to accommodate people. Towards the left hand side was a small food cafe. Another little extra...whenever I fly an airline for the first time, (although they rarely carry them anymore), I always ask for those little souvenir "wings" that they sometimes or at least used to carry around. Lol, I have a pair of wings from almost every airline. I asked the gate agents and flight attendants on both routes if they had a pair to spare and unfortunately they didn't. But...everyone I inquired with was very considerate, and smiled to me knowing those wings are cool little keepsakes and...they all happily searched for extras. So, no problem, it wasn't meant to be, but I appreciated their efforts. Finally, I had no issues with either of my flights. Granted...this Juneau to Gustavus route was literally...20 minutes flying time in each direction...so what could really have gone so badly, lol? In the end, I was happy for Alaska Airlines to be part of my National Parks journey to Glacier Bay, my 62nd NP overall. I am grateful I finally got to experience them after all these years.

The airport isn't bad, just small and surprisingly the TSA wait times are extremely slow. The polar…read morebear on the 2nd floor is cool though. I wouldn't take this airline on a regular basis, but since this is the only option that gets me out of Alaska guess I have to. Several times, they have made unplanned stops that aren't listed on the itinerary but the ones you find out about as you're boarding the plane. Thanks for making me an hour late to Seattle, even if I was only spending the night there. And there's really no way to change your flight reservation once it's been made without being too costly, unless you fake your own death... good luck with that. Southwest, please expand your service soon to Alaska!

Thank you to Mari B and Moe E for helping me retrieve my iPad Pro that I left on a flight into…read moreJuneau. Those two gal's really saved the day by going the extra mile to reach out to the staff at the aircraft's next arrival city and haven then secure it and retire it on the next flight back to Juneau the following day. I appreciate their help more than I can express and so... THANK YOU !!!

One of the worst shipping experiences I have ever had…read more On December 17th I finally picked up a crated package in Juneau that was scheduled to arrive 11 days prior. It would have taken longer, but I was told the package--due to the holiday season--was subject to be bumped for "weeks" if not upgraded to priority. I found this odd and unprofessional--the fact that in order to receive the package I had already paid to ship, I would now need to pay a premium to see it anytime in the near future. And although, the service member I spoke to on the phone left a bad taste in my mouth due to their "take it or leave it" demeanor, I begrudgingly took it. Once the package arrived, I went to pick it up. The crate was loaded into my truck via forklift, and it was shortly after unloading that I noticed the crate and contents inside had been damaged by the/a forklift. When I went into the Alaska Air Cargo office to deal with the issue, I was told (once again in this "I could care less" attitude) that the damage was noticed when they had unloaded it from the airplane. I'm not sure why they did not mention this to me before loading the package into my vehicle, but nevertheless they said the damage MUST have occurred in Anchorage and to now sit quietly and fill out a small mountain of paperwork for my trouble. Which I did. "How long will it take to hear back on this claim?" I asked. "I don't know, a few weeks or months maybe" I was told. I followed up with emails every few weeks. Sometimes I would hear back and would be told that they were "working" on it. Sometimes I would hear nothing back. Finally, I called and got ahold of someone in March who told me that there was nothing they could do, and that I needed to talk to the person who shipped the package and have them open a new claim. Awesome. I did that very thing, but at this point, being months after the incident, was told the statute of limitations had run out and it was case closed. So here I am. With a formerly priceless 19th century dresser, shipped all the way from Japan, only to have it destroyed by a (presumably stoned) forklift driver--and not even an apology from Alaska Air Cargo. So, I guess the point of this long winded story is to say that this company is the devil and I would rather hand carry my shipments on foot, over the glacier, than give them another penny.

We chartered a flight with Ward Air on 8/11/25. Through several conversations they recommended a…read moreC206 for my 3 person group and we agreed. They quoted a price of $650 to which we agreed. Instead of the Cessna 206 they arrived with a Beaver and charged us $1000. They were unwilling to even discuss a credit or any compromise with us.

Ward flew my group on short notice and we arrived safe and sound. The views were beautiful, the…read morelandings were smooth, and the pilots were courteous.

This is a really cool adventure. Seeing the many area glacier's from the air gives a completely…read moredifferent perspective than from a boat (both are great). From the air you can see how massive these sheets of ice are. It's also amazing to see the different patterns and colors they have. Flight was pretty much narrated by a recording, with the pilot jumping in every once in a while. Small planes, but seats were comfortable and it was really cool to take off and land on the water. (Much smoother than I would have expected). Everything was run very professional but it is a bit of a walk from the curse ship docks to the planes. Highly recommend!

Several years ago we took a flight to Taku Lodge and really enjoyed it but we weren't able to…read morepurchase some shirts or bling from the trip. They recently opened a shop where we could purchase some items that reminded us of our trip. The staff were very helpful and we bought a couple of shirts and a hat.

I had such an amazing time with Wild Coast Excursions at Waterfall Creek. As soon as we got off the…read morefloatplane and walked around the corner -- there was a bear right at the waterfall! It was truly one of the coolest and most unforgettable experiences I've ever had with brown bears. I felt completely safe the entire time, and it was absolutely incredible to watch these majestic animals in their natural habitat. Watching them fish was surprisingly fast, sometimes even hilarious! Wild Coast made the whole experience feel both thrilling and respectful to the wildlife. Wild Coast Excursions is the best opportunity to see bears in Juneau and probably Alaska! I cannot wait to go again and check out Pack Creek next time -- already dreaming of it! Don't miss this if you're in Juneau -- it's pure magic.

Unforgettable bear-viewing experience at Waterfall Creek on Chichagof Island in July with Wild…read moreCoast Excursions. The day trip was very well-organized from start to finish, with a float-plane ride from Juneau to the island, a short hike to the creek-side bear viewing area, several hours watching bears, a nice boxed lunch and a return plane trip back to Juneau. Having grown up in Juneau, our guide, Peter, is very wilderness-savvy and adept at sharing his knowledge with his clients. He kept our group well-informed and about bear behavior and let us know what to expect from the experience while we were out there and afterwards shared photos and videos of our adventure. Spectacular scenery from the air and on the ground and a fabulous learning opportunity. I highly recommend Wild Coast Excursions!

I have some medical issues today.So I went to the front street clinic where they gave me cab…read morevouchers for the Ethel Lund center. Rachel's was the voucher service. Rachel came but didn't even wait for me to come down the stairs. She left and wouldn't come back to get me terrible service especially for a medical patient. I know its busy but each customer is just as important as the next. I went to meet Rachel less than 2 minutes after I was told she had arrived. Rachel just left never came back would not recommend her service

Love her and her rides! Her business is great and Rachael is so nice! Her company tries there best!read more

Stewardess on flight standing behind me during flight discussing how bad there covid symptoms were…read more Talking in great detail about their permanent symptoms. Many hidden fees. Charged me for a window seat then put me in the middle. Double charged me for my pet cabin fee. All employees have a bad attitude. Also heard stewardess talking about how they are the lowest paid airline employees.

No freezer for frozen goods leaving Alaska!! They also quote one price on there website then at the…read moreticket counter it $120 more!! Not happy!! People where nice though!!