If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Brock was amazing! 10/10 extremely helpful and genuinely showed he cared for his customers.read more

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

The absolute worst! I had rented and paid for a rental from Payless, which is owned by Avis and…read morebudget and when I arrived at the airport, I was told by the lady at the counter that they ran out of cars! It was almost 1 AM so I had no choice but to Uber to my hotel and then Uber to my meetings the next morning! I spent more on Ubers that morning than the rental had cost! After Uber back to the airport, they finally had a car for me and when I turned it in the Avis counter clerk told me that I could get some compensation and gave me his manager's card! I wrote Miss Espinosa an email and included screenshots of my bank account and Uber charges. She wrote back to ask me for my contract number I sent it to her and she GHOSTED ME! Never again!

Prepaid to reserve a specific vehicle. They did not have it when I arrived and was not upgraded…read more Bluetooth did not work. Charged for fuel despite filling up less than a mile from drop off

First of all, this is a Hertz licensee location, and Hertz customer care will not handle ANY issues…read morewith billing at this location, so be warned. Here's what happened during July of 2014 (I was moving across states and meant to write this earlier- sorry for the delay) - I picked up a rental car, funded by the insurance company of the lady that dinged my car. The location manager was very pleasant, and since this Hertz is inside of a JW Marriott parking garage, he provided me with a "paid" parking tkt to exit the garage, which didn't work when I was exiting. I had cars backed up behind me, there was no attendant at the booth, and the hertz office was closing when I was getting out, hence I had no option but to swipe my card and exit the garage. I was charged $120, which is for the many days the car was in the garage until I rented it. I called the Hertz manager first thing when they opened the next morning, he promised to work with the Parking Services company to refund the charge. Weeks of following up, after which he resorted to telling me that the parking company was not responding to him. I told him, like anyone else would, that that was not my problem. Hertz needs to refund the amount to me if the parking guys are not responding, as I was basically charged for a Hertz car parked in their garage, during a time period that I was not even the renter. He said the best they can do, is to give me Hertz coupons that I can use - which is basically forcing me to rent from this crappy place - when all I wanted was my money back! I repeated that to him, to which he arrogantly responded with "do you want the coupons or not". I had no option but to tell him yes, something was better than nothing, and guess what - I never ever received those coupons either. Tried working with Hertz through twitter and facebook, their customer support backed off saying this was a licensee location so they handle their own billing issues. The insurance company as well as my credit card company pointed the responsibility to Hertz as well. I finally did what I should have done months ago, although I still strongly believe that was Hertz's responsibility, and I called the parking company and they refunded me the money within 24 hours! When I asked them why they would not respond to Hertz's requests since more than a month for the refund, they told me this is the first time they were ever hearing about this issue - Hertz had never contacted them. No surprise, the Hertz manager was not only a fraud but also a big fat liar. That was the last time I ever rented from Hertz, I stick to National/Enterprise now. This might not be representative of Hertz overall, but do yourself a favor and do not rent from this location - Ever. You can thank me later.

Isreal had his work cut out for him, as one of my 2 dogs sheds a lot . My car looks better now than…read moreit did 7 years ago when I bought it. I will 100% be back. Plus, Israel turned on his space heater for me when I was waiting for my ride to pick me up after drop-off in the morning. The little things make all the difference, and he made sure to take care of them all.

Deep clean was perfect for what my wife and I were looking for, for the price. Aaron rocked it out…read morein a couple hours and was super efficient! We look forward to using them in the future.

One Ace's employees sent me seven (7) text messages throughout the day threatening to get a warrant…read morefor my arrest for grand theft because I returned my rental late. Every time I asked him a question about extending my rental, instead of answering my question, he sent me another text message stating that he was going to get a warrant for my arrest for grand theft. When I called him at 813-347-2306, and asked him how I go about extending my rental, he told me to read the instructions on my rental agreement, and then he rudely hung up on me instead of providing me with answers in order to help me.

Such amazing service!! We had a late night flight arriving from the West Coast and needed a safe,…read morereliable ride in the literal middle of the night. Joseph was proactive in communicating with us before and on the day of our trip, tracked our flight to confirm arrival time, and was waiting when we exited the airport. The car itself was spotless and comfortable, and Joseph provided extra amenities like bottled water and phone chargers to ensure we had a super comfortable ride. Incredible value and friendly service - we'll definitely contact Twin Transport next time we need transportation in Indy!

He responded promptly to my messages, picked up my two elderly sisters-in-law at 6 am on a very…read morecold Sunday morning, and got them to the airport in plenty of time to get through security and catch their early flight. I would recommend him highly.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Office staff is completely unprofessional. Rude and arrogant.read more

From the owner: Find a great car for a great price with the greatest of ease when you visit us at Pronto Auto Sales…read morein Indianapolis. Since 2009, we've offered top-notch, pre-owned vehicles along with affordable financing options to our customers. Our friendly staff has more than 20 years of experience and uses that expertise to find a car that is tailored perfectly to your needs, taste, and budget.The vehicles on our lot have the best prices and quality in the area, and our team operates with integrity and reliability -- so visit us to enjoy a hassle-free buying experience today!