Rented a compact SUV from Alamo. The CS agent at the desk was wonderful (I forgot his name)…read more Picking up the car @ the counter was fuss-free as I already had a prepaid reservation. Be aware that this place (along w/ all the other rental car companies) is not a 24-hour operation. I had to drop off the car at 3:30am and I prefer to drop off cars with somebody there that way there are no issues later on. Luckily, I didn't encounter any issues, but I just wished they had somebody on staff to accept the keys rather than just a drop-off box. Nonetheless, the drop off was easy and I caught the airport shuttle in front of the rental place without any hassles. Yes, even if you drop off a car at the wee hours of the morning, there is still an airport shuttle that makes the rounds at that hour. There is also a security guard inside the rental place area so you won't be by yourself waiting for a bus to arrive as the guard is nearby. I would advise just checking w/ the shuttle bus upon your arrival at the airport to get an idea of about how often somebody shows up....but they do show up! I'm guessing they probably show up around every 15 minutes or so during the 12 am - 4 am times. My only gripe is I wished somebody would've pointed out how the hell to start the car before I got in and drove it off! You see, my regular car is a 2003 and the engine starts by actually putting a key into the ignition. I had no idea what the hell was going on when I was approaching the exit gate of the car rental service and saw there was no key anywhere near the steering wheel, the shifter area, etc.. When I initially got into the car, an employee had gotten in and started it up as I was approaching it, so I had no idea this type of car has no key and you press buttons to start it up. I guess I am now officially my parents. The guy at the exit gate helped me out and explained how to lock, open, and start the car w/ the new "keychain" thing. I'm forever grateful to this guy! Anyway, I would suggest to Alamo, going forward, to ask customers if they are familiar with these new vehicles just to make sure. Otherwise, great service w/ Alamo at CLE airport and if I have to return to CLE again, I'd definitely choose Alamo.

I've used Alamo as my rental car service the last couple of times I have visited Cleveland. This…read morelast time started off rough with a poor experience due to incorrect information given to me from the general Alamo number. To make this clear, I was not given the incorrect information from the Cleveland location, but it affected my experience due to it. The staff at the Cleveland Alamo location were very friendly and understanding of my situation, and were sure to find me a manager to speak with. The manager I spoke with, Jonathan, was very professional and kind. He also had great customer service and made my poor experience better and because of Jonathan I will continue to rent with Alamo when visiting Cleveland. Thank you Jonathan!

When my bumper was knocked literally off my 2007 Honda Van, I was devastated and feared my driving…read moredays and independence were a thing of the past. I found excellent reviews concerning Sabettis Body Shop on Yelp. I immediately had my Van towed there and I'm so thankful I did. Not only did they service my Van promptly, but their work way surpassed my hopeful and desired expectations. Nathan, Chris and Beth and their helpers were not only professional but extremely kind. I would definitely recommend them ALL over any other shop I researched. On a scale of up to 10, I'd give them an appreciative 15. Thanks so much ALL of you. Your the best!!!

Very good to work with, clear about what they could do or not, and when. Worked well with the…read moreinsurance company too.

Phenomenal experience - customer service was A1 as well. Looking forward to renting with them again…read morein the near future!

Wonderful customer service! Everything that I have seen about this facility is very clean, safe…read moreand organized.

Outstanding Customer service. We needed a place after hours on the weekend Called R&B and they came…read morein and took care of everything

Buckey Logistics &Transit has provided good, safe, and reliable transportation for many scholars…read more It has been my absolute pleasure to have driven for them this year. I am looking forward to working many years for this company because they care about everyone before themselves.

CROOKS !!!! This is a company that will take your money and not provide services they promise…read more Called for roadside assistance at 2pm. It is 930pm and there still is not any driver assigned to the come. I am STRANDED. This company only wants to take your money. Customer service tried stating that the weather was the reason they couldn't find a driver. They is no snow and no winter travel advisory in summit or Medina county.

Michael has been a wonderful asset to have when planning travel. Before I retired, I traveled for a…read moreliving so I understand the travel market pretty well, and make a lot of my own arrangements. But it's wonderful to have Michael in the AAA office to back me up, get additional quotes, and help with things like travel insurance. I've been his client for over a decade, and know that he would be a wonderful resource for a novice traveler as well as an old hand like me. Highest marks.

I had a great experience with Neo Van Rentals! They took care of all the details, stayed late for…read morepickup, rented me a clean, well maintained van, and picked up the phone immediately after hours when I thought I may have a problem! Highly recommend!

Be careful. We rented a 15-passenger van from this company. 45 minutes into our trip, the van…read morebroke down and we had to turn around and go all the way back to the facility for a different vehicle. It took about an hour for them to get a new vehicle ready. We had to unload all of things from the broken down van and out them in the new one. This issue delayed our trip several hours. We followed up and were told some of our money would be refunded because of the inconvenience, after several months, they reneged and did not refund any of our our money.

Very helpful people working here. Great help on upcoming vacations. I would come here again if I…read moreneeded help.

There were only 2 people working, neither of which acknowledged our presence when when walked in…read more We waited over 30 minutes while they were supposedly helping other people. After 30 minutes of waiting and ZERO acknowledgement, we left. This was the worst treatment we've ever received from AAA in the over 4 decades we've been members. AAA has really gone downhill to the point its meaningless being a member, especially when this is the treatment you get.