Very friendly and helpful staff here, and the non-airport location made it much less hectic since we weren't flying in. We booked the Jeep 4-door, and that's exactly what we got -- no "or equivalent..." substitution. Only slight ding is that there's no parking for your own vehicle on the premises, so you have to find a space for it in the slightly sketchy feeling light-industrial area outside, or a few minutes away in the Target parking lot. read more

Check in and check out was easy. Check in service was great. The list of places given to us was very helpful for our first visit in Hilo.

Enterprise at Halekauila Street was a great rental facility. My wife and I cruised on NCL Pride of America and rented from this facility. It is a short ride share drive from the NCL terminal. We were greeted warmly with the Aloha spirit. The entire team was customer centric and went the extra mile to make sure that we were comfortable with the vehicle selected for our day in the Hilo region. The experience was smooth from start to finish. It was great because we did not have to deal with the hustle and bustle of an airport rental. I was to thank Josh, Ashford, Teagan, Jace and Jon for their customer centric service and outstanding hospitality. THANK YOU for making our Hilo experience a HUGE success. read more

Friendly staff, they requested to have vehicle back one hour earlier than the 24 hr rental

Last month was the first time in 2-1/2 years that I went on vacation and rented a car and, per usual, I chose Enterprise and was totally satisfied. (I actually visited Kauai as well but could not wrangle an Enterprise vehicle and ended up with Avis which was awful). The line was short (just one person in front of me). I picked out my car from the group presented -- a Chevy Malibu which, to be honest, was a fine choice. I was on my way in no time. During my many, long drives, I bumped a sidewalk when attempting to park head-first. I parked and looked at the right-front wheel and there was a noticeable nick on the otherwise flawless rim. I looked at all of the other wheels and none of the rims had any nicks or scratches and I felt awful and began to imagine the worst ("Sir, that's a cost of $600 to replace the rim"). I returned the car to the lot and reported the nick to person checking me in. This was the first time in my many decades of car rental that I had damaged a vehicle and told the rep that I was prepared to pay for what I had done. He looked at the nick, smiled, looked back at me and said: "Sir, you should see some of the cars that are returned. Sometimes, they're so bad, that we can't even drive them! Don't worry about the nick". So, this proves 2 things: a. It pays to be honest (otherwise, I would still be worried that I had gotten away with damaging the car and lying about its condition) b. Enterprise is THE BEST company from which to rent a car. read more

I had to rent a car as I had to drop off my car at Body Pro to have a dent repaired. I stopped by Enterprise last week to make a reservation for a rental and the woman I talk to was so nice and helpful in helping me the reservation by asking me what size of car I wanted to rent, and how long I needed the car.,etc. Yesterday when I went to picked up the rental another woman helped me with the paperwork and took me outside to see car I wanted, I originally reserved a med size but she asked me if I would like to take a compact? So I decided to rent the compact instead. She showed me how to open the doors, start the car as it was a keyless model. I rented a car from them a couple of years ago and treated me well so when I needed to rent a car again ai went back to them. They even called me this morning to see how if I was happy with the car. I would highly recommend them if ever need a rental car. RS from Keaau read more

cars are good condition. if your not a tourist then they will give you a shitty car to if you were a local.

Always very kind when dealing with customer issues and exceeding expectations when renting vehicles. read more

Enterprise Rent-A-Car - Rental cars - Car Rental Near Me - Hilo, Hawaii

We used an enterprise rental while our car was being repaired in the shop for 3 days. The vehicle was clean & reliable. The service was quick & wonderful. Girls in the office were friendly, both over the phone and in person. They even drove me to the auto repair shop after I had returned the rental to them. read more

Well if half a star was an option I would have given them that. .5 of a star or maybe. 25% of a star, whats one fifth of a star? A triangle? Thats what they get at this location and I shall explain why. The complaint is this: and for the sake of your consumer protection note to all enterprise customers. This Corporation likely mandates a protocol of NOT INFORMING THE CUSTOMER OF THEIR THE DEFINITION OF "FULL COVERAGE INSURANCE!!!" . You see folks in THE WORLD, "FULL COVERAGE" insurance covers damage to the vehicle you hit. The other guy not just on the vehicle you are renting. They will not tell you this until AFTER the accident has occurred. But that's not all. My fiance ( a regular customer who has been renting monthly for 2 and a half years ) in an attempt to rent recently was required by request of the current manager ( a new hire) who refused to rent to my fiance even after my fiancee provided local D.L. and a statement from social security fully meeting the I.D. required and legitimacy of her residency on island and kama aina discount then further was required to involve me. And I had to fly from Houston TX, to Hilo, $435.00 go to my local bank and generate and notorize a statement of validity to my fiance's claims under threat of purgry. My fiance was required to provide a current rental reciept and notorized statement, an updated lease agreement and a notorized reciept proving my fiance paid me for her rent. Now when we called corporate to report this. Corporate hung up the phone and did not call back, did not fire the manager or reprimand. We realize that we are caucasian and that we appear not from here. We also realize there are no caucasians working at this location and would like to further reiterate to the locals and host culture that punishing a customer will not remove haole from the islands. If you want to rid the island of haoles you must start by not enslaving yourselves to the corporations well established on these islands. Dont work for them if you feel so strongly about the occupation of pale skinbed humans in your little one horse town. That is how you win. We are local business owners who require from time to time (as all business owners do) a vehicle rental. We are no different than any other local, visitor or resident of this island and we are incredibly angry and insulted that we have been treated like gutter thieves. Fire that manager and bring back the old one or find a non racist human being to manage your location. read more

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We rented a car for two days from them and they were great! They were kind, clear, and very helpful. They had a shuttle going to and from the port and recommended safe places for us to park our car overnight. They even gave us some great restaurant recommendations. read more

The mainland customer service person who took my info and reservation over the phone on Sunday was not aware that Geico does not cover a client w/ rental car coverage to rent from the Enterprise airport location while client's car is being repaired due to an accident. I chose the airport location based on selection of vehicles posted on website. It was out of the way compared to the other location. I made arrangements for Monday to get an early ride before work after dropping my truck off at Sanborn Collision Repair at 8am. My ride dropped me off, I walk up to the Enterprise window and the staff looks up my reservation and tells me Geico won't cover a car from their location if the rental is covered as part of a collision claim for the client. This upset me because now I was stranded at the airport, not able to get my rental, had put others out of their way to help get me there, and now causing me to be late for work on a very busy Monday morning. The ladies were very nice and professional despite my anger and criticism of their mainland customer service counterparts. They immediately got on the phone with their other Hilo location and explained to them the situation. They told me to contact my Geico claims agent and that someone from the Halekauila location was coming right away to pick me up. Josh from the Halekauila location arrived within 15 minutes! His customer service was SPOT-ON and I felt completely taken care of for the rest of my experience with Enterprise because of him. He genuinely acted in my best interest and was kind, time-efficient and very experienced for such a young guy. Great job Josh! Thanks for all your thoughtful consideration, it was so appreciated during that stressful time. Much Aloha read more

Very Poor customer service .... Me and friend called in hilo Enterprise to rent a car but the lady in the call just dropped the call while I was trying to explain her our location and everything read more

I highly recommend the service at this convenient location in Hilo. Everyone was pleasant and helpful. We had a smooth experience with the 2 month rental dealing with a difficult auto repair. Josh, Junior, manager Ilo and all the staff we dealt with made every effort to make sure we were completely satisfied and got the best rate possible. Yes thank you so much!!! read more

We had a reservation for a 6:00am pick up but when we went to check in for the truck, the rental agent said our reservation was for 12:00 noon. Wtf? I guess the lady on the phone didnt get the info down right or communicate with the people in Hilo. He said we would have to wait til noon or when someone comes back early. So we gave him our Phone number. We went to every other rental place there and they were all sold out. So on the way back to the pick up terminal contemplating calling my mom to pick us up, the rental guy came running over and said he has a truck someone just turned in early. Which was great because I hate bugging for rides. This guy was really nice. The charge they showed per day for the pickup was $200.00 per day. I thought I heard wrong but even the rental guy said that was high and I'm going to fix that. It was a full size Silverado but he charged us for a compact for the three days and it came out to $275.00 and change with insurance so we were happy with what he did. It was a 4x4 so it made good going up to the ranch in Laupahoehoe. I love when these rental guys go the extra mile to accommodate you the best they can. read more

Great service. You can pick up in one place and return to another with no problems. I forgot to leave the keyless key remote when I was traveling and was able to go to the nearest office and they took care of returning it. What a team. read more

Enterprise is the best car rental agency around. Let's just start with that! My experience in Hilo was representative of all of my excellent service with them. So efficient and professional, and always in good spirits, they always have cars that are a cut above. And the price for 2 weeks was incredibly reasonable. I love you, Enterprise!! :-) read more

Have had to rent from them for extended periods twice in the past few months as my family's cars have needed repairs. Joshua has looked out for us consistently and been extremely accommodating, getting us great rates on rentals. They were able to help me out in a pinch at a time when it seems like every other rental agency on the island was fully booked and had no cars available. I would highly recommend, especially if you are a local resident in need of a rental while your car is being repaired. read more

Rented my vehicle for 7 days from this location. I would definitely rent from here again. The manager and his staff were excellent. I had a small problem with a vehicle and the manager upgraded me to a larger vehicle at no extra cost. This place is very busy so make sure you have a reservation. Less expensive then renting directly at the air port. You pay alot of extra air port taxes if you rent at the terminal. I took a taxi for $15.00 and saved over 30 dollars a day. When I returned my vehicle the manager drove my wife and I to the terminal. If you don't rent from this location you are making a mistake. read more

Enterprise Rent-A-Car - Dodge Challenger - Car Rental Near Me - Hilo, Hawaii

Excellent customer service from reservation through return. The truck was very clean and ran great. I can't remember her name but the lady at the front desk was extremely helpful and courteous, I would highly recommend this place and will definitely be using the again for my next truck rental. read more

Went to Hilo for their Annual Orchid Island Dog Fancier's All Breed show. Just want to commend excellent customer service in providing us with a suitable car. Also, when the car suddenly developed a problem, their response was speedy, efficient and outstanding. Kristin was very professional and resolved the problem. Thank u Enterprise. read more

When my rental car was vandalized Josh & Junior stepped up to help me! They were kind.,responsive and professional and made me feel so at ease when I had to return a damaged rental vehicle! When I called to report the incident Junior helped me and was so attentive and responded to my situation with kindness and concern! He offered to trade out vehicles in case I didn't feel safe in the vandalized vehicle! When I returned my rental Josh helped me and he was so kind and professional and put me at ease with the process! He took many photos of the vandalism and wrote a thorough report and then reviewed it with me! I've always loved Enterprise and Josh & Junior are an excellent example of why! Just absolutely amazing customer service! Much mahalo Josh & Junior and everyone at Enterprise! read more

Rented the car through my insurance. Beautiful car, great service. But when I went to return it, they said they did not have anyone to take me home so they recommended I return it to the Hilo Airport facility. I called them to make sure they would be able to take me home and they said no problem. When I brought the car back, they said they had no one to take me home. Spent $20 on a cab. BAD BUSINESS. read more

Jonathan helped us and all I can say is that I have never experienced better customer service. He even refused out tip saying he was just doing his job. The car was obviously nice and we got a great rate. Very impressed. read more

Never have the right car ready...the car we did get was nasty and never been washed also a employee calls demanding more deposit or to return the car 4 days after I rented it.. read more

A bit pricey during high season, but otherwise this is a very down to earth rental car place. They were very patient with us even though we were in quite a sticky situation. Would definitely give them our business in the future. read more

Service agent was Aaron. Pleasantly surprised with service! We generally don't rent from Enterprise, but will do so in the future.

Was in Hilo during New Years and this is the only car rental place that had rates below $100/day. It's not at the airport, but it's close enough and you can get a free ride from them. Totally worth it to avoid getting price gouged. Also the management was very reasonable when we ran into some trouble. They also knew when they'd be getting their inventory returned which greatly helped us in planning (other rental agencies just told us they were sold out). read more

mahalo josh and enterprise for your service and on-time schedule. josh kept me informed about many of the company's options enterprise has offered to their clients. i felt comfortable dealing with enterprise, many of my friends suggested enterprise for rental service. aloha josh and company, lane. read more

This is by far the best rental car company. I've also rented from AVIS, and they were nothing but horrible. Enterprise has continued to be wonderful gu hospitable. I would rent there any time. read more

Great people. There's a bit of a wait, but they hustle to get you your car. Pick up and drop off was very convenient and fast! The only negative is that the sign is easy to miss and the parking area very small, congested and hazardous. May end up renting from the airport the next time because this parking lot is absolutely crazy to maneuver safely in. read more

Our experience was excellent in every step of the process. Easy online reservations; on time pick up; quick sign in and superior customer service. 1. Upgrade offered when the model we ordered wasn't available. 2. When the upgrade didn't work out, Brian was gracious in replacing it. 3. While waiting for our car to be prepared, Sam walked in with another customer, saw me waiting and said he would be right with me, not knowing I had already been helped. This was especially appreciated because you seldom get acknowledged when in a long line. We also had great service from their office in Oxnard, CA, where we live and will always use Enterprise. read more

I had a long term rental and I can't say enough about the quality of service provided by Sonny and Crislyn and the staff at this location. They were always 2 steps ahead in preparing monthly renewals and responsive to questions and logistics concerning the rental. read more

Great people, great prices. I have been with Enterprise for several years now and I would not switch for anything. I am treated like a real person and given the best rental prices I could find anywhere. They even drive me to my hotel at the end of the lease term. Bill W. Surprise, AZ read more

These guys are pro, helpful, make it easy to rent a car on an island in the middle of the Pacific ocean. Easy. Peasy.

Our car was not the greatest, and they don't pick up at the airport, but the price was right and the service was good. They had clearly the best price I could find in Hilo of the national brands. I took a taxi the 2 miles from the airport to get my car. No waiting for service. They quickly got me going. My car was an economy model with few extras. The seat back shape was not adjustable, and it made me slouch too much for comfort. The car was reasonably clean except for the inside of the windshield. Hard to keep it clean in Hilo. I was expecting to have to taxi back to the airport, but they reminded me that they provide drop off service for free. Again, no waiting. read more

This my favorite car rental place.They pick you up and drop you off. I rented from them a couple of times before. Never had any problems with them. Great customer service read more

I had a very dissatisfying experience with this company. I've been having car problems so my insurance booked a car to come pick me up, I thought this would be a simple business transaction. NO. They said they had my reservations booked for another day, so I decided to wait till the next day to actually get my rental car (I live here and stayed with my other half that night). Then, when I call to get my reservation to come pick me up, they say they're busy and it'll be a couple of hours. I told them that I work 60 hours a week, 8AM to 6/7PM and I only get a 30 minute lunch. I can't wait for them. They then said they'll arrive in 15-20 minutes. I waited 27 minutes exactly before I called and cancelled it, saying I had to be back at work and couldn't wait for someone to arrive. The 3rd day in a row, I waited (3rd times the charm, ya? - no again), and this timethey said they, "have nothing in the morning and aren't available all day. I don't know if this was a personal attack because I cancelled the day prior or if they really don't have any cover or understand the concept of people working a 9-5 and not having availability to wait hours and hours. If I was stranded on the side of the road in a different city/state, I can't fathom how their service would be. Imagine standing on the side of the road, waiting for an hour or so because they're "busy." Reliable? I think not. read more

The people at this location were so friendly and helpful - I can't praise them enough - I will definitely be renting again with them when we return to the Big Island! read more

We recently vacationed on the Big Island and arranged to rent a car from Enterprise at the Hilo Airport. My boyfriend made the rental car reservation and requested a 4WD since we planned our trip around a few off-road locations. We were quoted an awesome price, however when we arrived to pick up the car, they didn't have a record of us requesting a 4WD. We were extremely disappointed since our agenda required 4WD capabilities. After explaining our situation to the agent at the counter, he graciously and quickly worked some magic and got us a Jeep Wrangler 4WD right away! We were more than happy with the excellent and hassle free service and definitely felt the aloha hospitality. What could have been a difficult situation was completely avoided by the Enterprise agent's understanding and willing to help. I wish I remembered his name because he was great! We were able to travel to all our off-road destinations, including Green Sands Beach and Waipio Valley-the Jeep performed like a champ! The icing on the cake was that we were charged our original quote and not a penny more! Thank you Enterprise for contributing to an amazing and truly memorable trip that wouldn't have been possible without your Jeep. We will definitely be seeing you again on our next trip, MAHALOS! read more