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    Enterprise Rent-A-Car

    4.2 (49 reviews)
    Open 7:30 am - 5:00 pm
    Updated a few days ago

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    Rental cars

    Always very kind when dealing with customer issues and exceeding expectations when renting vehicles.

    Steven C.

    Well if half a star was an option I would have given them that. .5 of a star or maybe. 25% of a star, whats one fifth of a star? A triangle? Thats what they get at this location and I shall explain why. The complaint is this: and for the sake of your consumer protection note to all enterprise customers. This Corporation likely mandates a protocol of NOT INFORMING THE CUSTOMER OF THEIR THE DEFINITION OF "FULL COVERAGE INSURANCE!!!" . You see folks in THE WORLD, "FULL COVERAGE" insurance covers damage to the vehicle you hit. The other guy not just on the vehicle you are renting. They will not tell you this until AFTER the accident has occurred. But that's not all. My fiance ( a regular customer who has been renting monthly for 2 and a half years ) in an attempt to rent recently was required by request of the current manager ( a new hire) who refused to rent to my fiance even after my fiancee provided local D.L. and a statement from social security fully meeting the I.D. required and legitimacy of her residency on island and kama aina discount then further was required to involve me. And I had to fly from Houston TX, to Hilo, $435.00 go to my local bank and generate and notorize a statement of validity to my fiance's claims under threat of purgry. My fiance was required to provide a current rental reciept and notorized statement, an updated lease agreement and a notorized reciept proving my fiance paid me for her rent. Now when we called corporate to report this. Corporate hung up the phone and did not call back, did not fire the manager or reprimand. We realize that we are caucasian and that we appear not from here. We also realize there are no caucasians working at this location and would like to further reiterate to the locals and host culture that punishing a customer will not remove haole from the islands. If you want to rid the island of haoles you must start by not enslaving yourselves to the corporations well established on these islands. Dont work for them if you feel so strongly about the occupation of pale skinbed humans in your little one horse town. That is how you win. We are local business owners who require from time to time (as all business owners do) a vehicle rental. We are no different than any other local, visitor or resident of this island and we are incredibly angry and insulted that we have been treated like gutter thieves. Fire that manager and bring back the old one or find a non racist human being to manage your location.

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    1 year ago

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    5 months ago

    Check in and check out was easy. Check in service was great. The list of places given to us was very helpful for our first visit in Hilo.

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    6 months ago

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    1 year ago

    Friendly staff, they requested to have vehicle back one hour earlier than the 24 hr rental

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    4 years ago

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    3 years ago

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    3 years ago

    cars are good condition. if your not a tourist then they will give you a shitty car to if you were a local.

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    4 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    12 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    6 years ago

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    13 years ago

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    10 years ago

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    9 years ago

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    12 years ago

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    11 years ago

    Service agent was Aaron. Pleasantly surprised with service! We generally don't rent from Enterprise, but will do so in the future.

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    12 years ago

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    5 years ago

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    12 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    10 years ago

    These guys are pro, helpful, make it easy to rent a car on an island in the middle of the Pacific ocean. Easy. Peasy.

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I was to thank Josh, Ashford, Teagan, Jace and Jon for their customer centric service and outstanding hospitality.

    Mentioned in 5 reviews

    Read more highlights

    Discount Hawaii Car Rental

    Discount Hawaii Car Rental

    4.6(63 reviews)
    1.4 mi

    Staffs at Discount Hawaii Car Rental were very knowledgeable and they were able to give me…read morerecommendations based on two day plan at Hilo coming off a cruise ship. They responded emails and phone messages promptly and they were very helpful in finalizing my plan.

    The biggest money saving tip for the Big Island PERIOD: go with DHCR!…read more After a major screw-up on my part, reserving 9 pm instead of 9 am with Thrifty, I called them up two weeks before my trip to correct the time. My weekly rate of $329 soared to ridiculous $889!! What the fudge!! This disaster was going to ruin my entire vacation. I desperately scoured the interwebs for hours on discount sites like Expedia, Hotwire, Travelworm, Cheap Ticket, etc and nothing remotely better was found. About to surrender, I revised my keyword search and 10 mins later, I found Discount Hawaii Car Rental (DHCR). Not believing the incredibly reasonable rates ($200?!!) for a week on the site, I decided to YELP this one. I contacted Miriam W, an ambassor & megastar in the Yelp world, to double check and verify the legitimacy of this company. Indeed, it's the real deal. Thank you, Miriam! In confidence, I booked and reserved on DHCR's website with NO credit card information needed. Within less than an hour, a confirmation email in my inbox popped up and the edges of my lips began to curl upward (turning my frown upside down). An Alamo full sized car rental has been reserved for almost 40% lower price than the one I made 4 months ago from Thrifty!! When I arrived at Kona airport, everything went according to plan. Needless to say, I was a happy camper. Details: Website: http://www.discounthawaiicarrental.com/ Bonus: FREE additional driver included with reservations, NO cancellation fees. If your destination is the Big Island of Hawaii, this must be the ONLY place you should go to rent your car.

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    Discount Hawaii Car Rental
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    Enterprise Rent-A-Car - carrental - Updated May 2026

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