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Enterprise Rent-A-Car

5.0 (2 reviews)
Closed • Closed
Updated 2 weeks ago

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1 year ago

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2 years ago

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Hertz Rent A Car

Hertz Rent A Car

2.7(3 reviews)
1.9 mi

I was recently rear-ended by someone & their insurance set up a rental for me while my truck was in…read morethe shop getting repaired. Reason I'm giving them atleast 2 stars is b/c they came & picked me up at the repair shop when I dropped it off, which is what they advertise they will do. But also the reason why I'm only giving them 2 stars is b/c when it came time to pick my truck up from the shop & I called to see if they'll drop me off at the shop when I return the rental (they advertise this as well); the guy working was straight up rude & said that he doesn't have time to run me 10 mins up the road to drop me off at the repair shop. So since this was all being paid for by an insurance company & I couldn't just keep the rental until the weekend, when I didn't have to go to work, or I'd have to pay for those "extra" days! Thankfully the awesome people at Eastside Collision truly understand what great customer service looks like & that people having to go through all these unwanted things after getting in wreck isn't an everyday thing, followed me to Hertz to drop the rental off. Once finally getting there the guy working that morning was rude again & acted like he hates his job & never once broke a smile! He checked the vehicle & didn't say one word until he told me I owe $180 b/c I didn't refill the tank to 3/4 like when I picked it up! I was under the impression that the insurance company would be paying for that & when I asked if that was the case, he got all pissed off! I asked for the keys back so I could go pay $25 to get tank back to 3/4 & slammed them in to my outstretched hand! Now the nice employee that followed me from Eastside, now followed me to the gas station! She told me that their customers always say that they get terrible customer service at that Hertz & even told the insurance companies that deal with them, to stop using that Hertz for their customers! If you hate going to your job everyday & can't treat the people that actually keep you in business with respect, then it's time to find another job where you don't act & treat people like you hate life! I won't be using this place ever again & I use rentals quite often due to my job!

The rental was terrible. We were in the process of moving and I was commuting from houston area…read moreeach week, so we rented a car to make the process less wear and tear. We rented a van in May. Months later, in November, we get a call from a collection agency saying that we owed Hertz a grand. Someone has supposedly dented the back bumper. We didn't hear anything for 5 months. We got emails from the collection agency with pictures and a note saying they had called someone ELSE (neither me nor my spouse) in october who refused to show up or even talk to them. So then they went back till they found someone with decent insurance. We only rented from them because my hubby, a 14 year air force veteran, got a discount from USAA. Never again. Trying to talk with the collection group never worked. I work nights and my hubby was out of town and they refused to work with us. 1000$ damage that happened in May and they didn't find it til october? It's a scam. Do not rent from them. If you have decent insurance, stay far away because they'll come after you even if someone else damages a car.

Enterprise Rent-A-Car - carrental - Updated May 2026

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