My wife got into a car accident last week of course not her fault. Our suburban will be in the shop for at least a couple weeks. So we are in need of a rental covered by AAA insurance Enterprise is our car rental company Customer service was great and very helpful. The car was a small economy car and it was very clean. The service here was fast and efficient. Make sure to get here early cause when we called on Friday they were sold out. Top notch customer service. read more

Enterprise Rent-A-Car - Car Rental Near Me - Gilroy, California

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I was rented a vehicle that was filled with ants. All over the interior and under the hood and various areas of the exterior. I had noticed this issue after I drove 40 miles from the destination and started getting bites on my legs. I took video and photo footage to show this inconvenience. I called in and spoke with customer care over the phone, they offered me to switch but I am here on work and cannot do such for my schedule is packed. For the next 4 days I have to deal with ants crawling over the seats and console of the inside of a vehicle I rented because this location did not inspect the vehicle before renting out. They said they could do nothing for me other then swap it out. They finally folded and offered 1 free day, but I dont feel that is enough for the inconvenience and health risk I have been put in when spending over $500 on a rental for 4 days. Beware of what vehicle you get and learn to check dark interior for creepy crawlers now when spending half a grand on a rental. read more

Enterprise Rent-A-Car - Car Rental Near Me - Gilroy, California

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Good prices, good food, always clean and tidy. Good staff, always very polite and helpful. read more

Enterprise Rent-A-Car - Car Rental Near Me - Gilroy, California

When contacting them to rent a vehicle after being involved in an auto accident, it them over two hours to send someone to pick us up (only about 5 miles) and take us to get a rental car. The price was outrageous and we also had to make the 400 mile trip home without the use of navigation or music. read more

I can't say enough good things about the staff and the Managers. In fact both managers Rizmi, former and Daniel the present manger were fantastic. They worked with me to ensure I had the best cars and deals at all time and had me picked up and dropped me off at the place which is 10 miles or more. Now, to the staff members. All, of them are fantastic easy to talk to and every single time they made sure that I was well taken care off. They are get the respect and admiration from me which is way beyond excellent. Thanks guys... read more

I had a very pleasant interaction with this enterprise location! Specifically one of the employees, Adam, helped me out when I went to return my rental, he was very professional and helpful regarding any questions I had! read more

We were pleasantly surprised to hear we were upgraded when we picked up our rental. Hayden at Enterprise took care of everything! Comfort was a priority in the vehicle we rented. We were traveling 12 hours away for our daughter's college graduation and taking her 80+year old grandparents for the trip. The Jeep Grand Wagoner was perfect for this trip. The seats were very comfortable for all of our family. The seat coolers were especially nice. The ice chest in the counsel held our driver and passengers drinks for the road trip and kept them cold. The GPS screen was large and our Grandpa loved to see the map as we were driving along. The gas tank was large and we stopped 3 times only to fill up. Lots of charging ports in front and back. The seats were easy to adjust so everyone got in and out of the car relatively easy. There was a safety signal alert when changing lanes which was VERY helpful on the busy freeways. The side board to step up into the car was a plus! We reserved online and the car was ready on time. We were out of the Enterprise office in just 15 minutes. One thing we learned was that the spouse of the renter of the car is automatically an authorized driver so I didn't need to go in to show my license to be a driver on the policy. read more

Thant you Alex For doing such an awesome job with getting us into a rental that was nice to look at and had good gas mileage. You made sure it was vacuumed clean and sanitized before we took it. You were very friendly and helpful. You made our rental experience a very positive one compared to other locations of Enterprise. I appreciate that you process our paperwork quickly and we were on our way. Will definitely recommend this place for everyone who needs a rental. Happy trails. read more

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Worst location to rent a car... made a reservation, called to confirm the day of pickup, to find out my 15 passenger van wasn't available, no other large SUV or 8 passenger alternatives. When I spoke to the manager to find out the reason, reservations aren't guaranteed he says; then why create a reservation system. His solution to the problem, drive over to Salina's or Seaside to pick up a vehicle from Gilroy. You kidding me! It was a good location until new management took over late last year! Avoid a headache and rent Hertz instead. read more

Just returned a rental last Sunday. Reserved a mid-size SUV through the National website at Enterprise. Very friendly welcome and efficient staff, no more than a 7-10 min process from check in to driving away with your car, main hurdle was our questions really apart from the very informative staff. Process was checkin, then wait for another person to show you cars and they walk you through documented damages so you can take a photo with your own records. Prior to the walk-through they already gave us an option to upgrade from a mid size SUV to a full-size SUV for only $20 more a day even though we didn't know it, we actually needed it and made our drive a lot more comfortable. It was from a Nissan Rouge to a Ford Expedition. It was an after hours return so as long as you park in front of the cameras, you should be good. It took them about 24-36 hours to process the return and main thing holding back the process was me unable to pick up their call to see if there were any issues. The very minor issue I found after the fact was despite booking through the website, my National rewards account wasn't added even though the rental agreement already said Emerald Club member which was an easy fix by customer service on the app by phone after providing the invoice number. The rental credit posted on the app soon after the phone call. I already got a rental booked here for an upcoming trip! Highly recommend this branch for your rental car needs! read more

My only wish is to have more selection of full-size cars with reserved checkout after hours. For now, I'll take the Infiniti Q50 or Chrysler 300 upgrades with unlimited miles at $60-75 per day. Be sure to bring your own proof of vehicle insurance to cover liability in case of an accident. Also, take time to note any scratches or dents on the car before leaving the lot. Unless you have a Fastrak sensor, expect to receive a follow-up invoice for any bridge or express lane tolls (hopefully without additional processing fees). Otherwise, customer service is excellent and the facility is clean. read more

Enterprise Rent-A-Car - Chrysler 300! Other drivers will make room for you on the road - Car Rental Near Me - Gilroy, California

Will always return to Enterprise. Gilroy is my favorite people. Just best Services I got read more

Highly recommend this location. My car broke down in Gilroy and I desperately needed to get back on road. They didn't have a car available but found one at a different location and had it brought over for us. They were very kind and professional. Thank you. read more

Terrible Service Mountain View/Palo Alto facility. I made a reservation and called according to their guidelines to arrange a pick up. The representative said she could not offer a pick up because they were very busy. I had to cancel the reservation. They do not care. This is the second time this company treated me this way. Go elsewhere! read more

Amazing. Tne customer service was exceptional from the beginning to renting to in between where I kept needing to extend my rental until the final return everyone I encountered was absolutely great. The car itself was great clean and loved my Toyota rav4 didn't want to return it. The whole experience was amazing and all the staff needs to be recognized. Thank you guys keep doing great business. read more

This location and its staff is friendly nice and does know customer service . I am not a fan of enterprise because they always oversell you at the counter and seldom restore to high pressure sales tactics . I have not faced such an issue at this location and they also are daily responsive to customer needs and demands. I have rented from them over a dozen times and the experience has been please t and consistent all the time read more

Shoutout! Bryce and Monica were stellar! Helped me along every step of the way with good detail. Excellent service level and they gave me a fantastic price on a Mustang Convertible while my car was in the shop. read more

Enterprise Rent-A-Car - Car Rental Near Me - Gilroy, California

Not impressed by their service AND they stole my $430 Maui Jim sunglasses (for certain!). Let's talk about how they stole my sunglasses first..in returning the car I was the very last customer for them that day. We looked over the outside of the car, he looked in the inside of the car. He failed to tell me my fan was in the backseat and didn't acknowledge my garage door opener. Whatever. My bad, too! The whole time I had the car, I had never used the sunglasses holder, but for some reason I made a stupid decision on the last day (knowing I'd clean the car out). So this move of putting my sunglasses in their wasn't careless, I had been intending not to throughout, in them mindfully used it that day. So as the last customer, I dropped the car off and checked out. I called the next morning 15 min after open and they said the car had already been cleaned and that I could come look in the pile of stuff for my things. I was certain my glasses were in the car and clearly identifiable, so I asked for them to please do a more thorough check. They came back and said they didn't have them. I got a call later, that they recovered my fan and garage door opener, but still no $430 sunglasses. When I went in later the two girls were professional, still denying finding any glasses. They told me they had been calling the person who rented the car and also assured me they did they did their due diligence in cleaning the car. They made me confided in their cleaning. They told me their cameras were the most up to date and they would review and call me back. They told me they get iPads all the time (which in hindsight is not the same as thieving a pair of sunglasses). I never heard back from anyone after "they reviewed the cameras". I never got a follow up, never heard a word back from them. They must have seen themselves on camera! My take on this, in the rarest moment we misplace our $400+ sunglasses. I had moved everything directly from one car to another and the glasses were never found on my end. But more importantly I know what I last did with my sunglasses that day. I took them off and left them in the sunglass holder. Also, the sunglasses and garage door opener were in the same from area that was obviously untouched. Anyways, beyond that they told me on the 3rd day they would charge $27 and they did. And two days later they must have received an update from my insurance so they charged another $100+ without reaching out and letting me know. I received a car that was beat up from head to toe, the engines hood wouldn't close and so there was a light, and the car mechanism sounded like they needed some tlc. In all my years with enterprise, never had an experience like this once. I felt nervous the entire time that any one of the previous scrapes or dings would come back as my responsibility. It was my worst experience yet. I'll take the responsibility on not doing a good job cleaning up the car, but this place has a thief working there and so you won't get the good human experience here. read more

Insurance arranged rental car. Efficient, friendly check out. Inspected car together. No problems.

Bad service, you need to change the people they are not service oriented, they do what they want, even with reservations the cars never ready read more

My expectations were low, especially with all the negative reviews. My first interaction was very disappointing. I was not impressed, bad customer service. I was in the waiting area, for almost 15 minutes, before I was acknowledged. I originally rated this establishment with one star. However, Danny turned my whole experience around. I was able to pick up my car, within 5 minutes. I was given a free upgrade because they didn't have the correct class of vehicle I reserved. Danny is friendly, personable, and helpful. When I dropped off the car, I was processed quickly. I definitely would use this location. read more

Monica and her staff are all amazing!! Stupendous costumer service and they made it all easy the whole rental car process. Highly recommended!!! Top notch. read more

I was in and out of Enterprise in 10 minutes and I found the staff very helpful and nice!

I have had 2 of the ladies here help me and each time has been a great experience. This is a busy location but the service is top notch. The branch manager was able to keep me stay in my car after the end of my rental agreement and help me get in and out quickly. Highly recommend this local office! read more

Absolutely in awe of the the manager here Bryce! First of all you would never know or think he is the manager. He not only is extremely professional as well as knowledgable, but he for the first time in my Enterprise visiting history actually took the time to show me all the features of the vehicle - WHO DOES THAT??? Especially as busy as he is. With the Morgan Hill & Hollister locations shut down, he and his team is handling the holiday traffic for three areas but never once made me feel as if I wasn't being treated with the utmost care. Visiting this branch will NOT disappoint!! Would strongly recommend & absolutely return. read more

Worst in customer service. When we were on the way to pick up our vehicle at the appt time. We were told it would be ready for three more hours. Then when e finally were able to puck up our car we have to wait another hour. The car was filthy on the inside. After returning the vehicle they charged us for a inside detailing with no proof that we were responsible. read more

They made me an appointment for today and it turns out that I was not on the list that it was tomorrow, the truth is that the service is very bad you are not asking for a free nothing, you are paying for the service but their staff think otherwise read more

Absolutely not !!!! I went here with my mother and off the bat we were lied to , mad disappointed and disrespected. Paid 300 + 415 for just a rental agreement, they later said that the rental was going to be just 50$ a day later on when it was time to pay it was 91$ , they completely switched up on me and I was very confused and felt gaslit to the max. Until a very kind lady , helped us out , out of the whole hour of being ignored and basically told "I'm sorry but it's on our system" we were saved !!! HALLELUJAH read more

HORRIBLE SERVICE. Staff Is RUDE. They Need To Properly Re-Train These Employees In The Gilroy CA Location, So That They Know How Good Customer Service Should Be Presented To Paying Customers. Every Single Staff In There Including The Managers Who Obviously Can't Manage That Part Of There Job. It's A Customer Service Job Not Just Sales You'll Need To Remember That. Fix Your Mistakes. Or Get Better Workers! read more

Called the corporate number to reserve a car for same day pick up and was told they had availability and I was given a reservation. Later received a call from this branch saying that they were completely sold out and cars were not available until five days later. Can't tell if the problem is with this branch or corporate (or both), but they need to get their inventory tracking fixed. I don't fault them for not having cars, but I shouldn't be able to reserve a car if they don't actually have any available. Will not be using this a company at all for a good long while. read more

Worst service ever, our Insurance made a reservation for a vehicle, when we went to go pick up the vehicle, they gave us some ridiculous reason as to why they needed to charge us when it was fully covered by the Insurance, They only had one vehicle available, which was a premium vehicle, and in order to take it, they wanted to charge us more money, regardless of what it was this was fully covered by the insurance, and these people are trying to rip me off. If you gotta get a rental, avoid this place at all cost they'll try to rip you off if they can. read more

I have used Enterprise plenty of times and have really loved their service! On January 2, we had to pick up a rental and needed it for a month. We were blessed to meet Bree who helped us out with a special circumstance and Monica was great! I recommend Enterprise and will continue to use them whenever needed! They are quick, professional and so willing to serve! Thank you so much!! read more

Really good experience and really hegood costumer service as well 10 stars !.....the team is amazing excellent services thank you. I really appreciate for service the guys provided for me read more

Super easy process and easy communication. Gabriel helped me get a vehicle right at closing time and was willing to do whatever he could to help me get a rental. Takes the time to get you what you need. Very much appreciate. Great job all around. read more

My insurance company told me, they'll be covering my rental vehicle enterprise. I contacted enterprise, I set up a date & time for a vehicle pick up. This branch had limited amount of vehicles. Keep in mind, I did book an appointment. I received a 2020 Mitsubishi Outlander. I've noticed this vehicle had a high milage, a deep rip into the drivers floor, under a passengers seat there was a big rip in the floor & on the last day of using this vehicle. I found out, the passenger side vanity mirror is shattered. Prior to all of this. I did attempt to reach out Gilroy, ca enterprise. They didn't have any vehicles available. Then I contact San Jose, ca enterprise, since it's the biggest one & they didn't have any vehicles to rent. I was stuck with this poorly maintained vehicle. This was one of the most poorest vehicle, that I had ever rented in my entire life. I've always rented vehicles from Avis but this Enterprise, I'll never forget this rental experience & I'll never bring back my business to Enterprise. Not to mention, when I received this vehicle. This vehicle came with a quarter of the tank of gas. I couldn't believe this. Thank you. read more

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I've been waiting to receive a survey of some sort but since i haven't received anything yet, I'll come to Yelp! I had such a great experience with Enterprise! Everyone was so nice throughout the whole thing, specifically Arturo! Him and his manager were able to make last minute accommodations without any hesitation or questions asked. Much appreciated especially considering the circumstances! read more

This rental location is great! Joseph, Bryce and Diana offered fantastic service, clean cars, and the professionalism I've come to expect from enterprise. read more

I rented a BMW from Enterprise as my car was in the shop for repairs. It was a fun car to drive. It was beautifully detailed when I picked it up with a full tank of gas. The paperwork was quick. I really appreciated that Enterprise picked me up and drove me to their office. Next time I need a car, I will definitely call Enterprise. read more

My Ford Focus broke down on HWY 101. The Morgan Hill Ford drop me to this great office. Bryce took care of me. What was supposed to be the start of of a weekend away...Bryce made me smile and set me up with a Malibu. And Bryce knows all foodie places. read more

Very friendly and willing to give good prices!!! Alex the manager was very helpful!!!! I had a problem With my insurance Fidelity and he made it happen and made my morning!!!!! Thank you for your help read more