Best customer service i have received from a car rental. Meg you & your staff members are professional and polite. Love coming here. Yall are the best. Thank you. read more

I normally never write reviews but this specific branch deserves to be my first .. I don't have a car but I'm always itching to leave town on random road trips and these guys very accommodating to my last minute decisions. Even though the entire staff is awesome, I noticed that I tend to run to Anna with all my questions or if I need to make my reservation since she helped me with my first rental. She is extremely helpful and knows my voice whenever I call to make a reservation or troubleshoot problems when I'm on the road. I definitely recommend renting here!! read more

We called Enterprise at the end of the day, hoping to locate a rental car for our customer. Enterprise was here within 7 minutes to pick her up, and when they got back to the office, discovered the customer didn't have a credit card (debit card only), and she was unable to rent a vehicle. Enterprise went WAYYYYY beyond the call of duty, and drove our customer all the way to Arcata, as she was scheduled for a medical procedure first thing in the morning. Talk about a big dose of fabulous humanity!!! Many thanks to the Staff at Eureka Enterprise for making a big difference in this young lady's day. Your good deed will be remembered. read more

Emergency situation where we needed quick responses from the Shop that AAA recommeded, and from a car rental agency that the shop recommended, which luckily was Enterprise....at 4 in the afternoon on a busy Friday, I made one phone call,and got a car delivered to the shop where we were stuck and a promise that whatever we needed to do regarding keeping the car, driving it 260 miles home and then coming back in a week, and getting the car picked up back at the shop without us having to pack all of our stuff around was a blessing...Andy the manager was excellent in handling things as were the other employees who I came in contact with during a very trying week.... Got a great Toyota Camry, and a lot of genuine concern for our plight... thanks again , Enterprise, Eureka !!!! read more

After shopping around different rental places, I finally decided to settle with enterprise; and I'm glad I did. Great customer service and well kept staff. I was in and out on the road in no time, and I even got an upgrade! I will definitely be back to rent from here in the future. read more

Sometimes things happen beyond your control and you have to rent a car for transportation. I highly recommend Enterprise Rent-A-Car in downtown Eureka. The Manager, Matt, did everything in his power to make sure I didn't have to walk in the pouring rain. I appreciate the service and kindness he gave me. The Eureka branch is open 7 days a week which is very convenient. And everyone had a happy vibe even though they were super busy. read more

These guys are amazing. I brought my car back early and right at closing time. I had more gas than what I start off and with no questions asked, Emily gave me a card.for 1/4 of a tank of gas free. They still gave me a ride home. They know what customer service is all about. I will be back. read more

Great service and car was very nice and clean Michael was very helpful I will be using enterprise car rentals in the future forsure

I fly to work & rent cars several times a month from Enterprise. Matthew, the Eureka Enterprise store manager, is the BEST manager of all the Enterprises bar none! He resolved an issue that I had with professionalism & top notch customer service. While waiting to speak with him - they were very busy - I watched him interact with many other customers e.g. parents and their 2 young children who had been in a car accident that day, needed a car and were 1st time renters, and other customers all with special needs, and he treated them with the same level of respect & service as if they were his best customers. Thank you Matthew for resolving my problem with the least possible stress. read more

Everyone is always extremely friendly and accommodating here! Best place to rent a car in this area!

I will be in the area for over three months on an extended vacation-I call it retirement practice! I looked into buying a car and then selling it or leasing a car as a short term lease. None of those seemed to make sense and appeared to be more of a bother and expense than renting. Especially with Enterprise which is so easy breezy and customer friendly. The pricing is quite fair and the customer service is just exemplary. I spoke to Matthew today who helped me figure out my next rental after dropping off the current one. All of the anxiety of this process melts after a discussion with these professionals who treat you more like a family member than a business customer. Matthew figured everything out for me so that I can still keep to my schedule AND drop and pickup on the same day. I like renting from an office beyond the hectic environment of the airport, in the center of town, where you can drive off and get some errands done while you are there! The HTA bus stops nearby. I would also like to thank Ben, the customer service representative who completed the paperwork and walked me through the reservation on the first car I rented. The limit on car rental is 30 days so one has to start the process over each month. No problem with these capable employees in charge! I highly recommend Enterprise as a company and as a superior customer service organization! As a side note, my sister in New York has bought a car twice using Enterprise's car sales department and she was always pleased, her current one is a Mazda that Is very classy and mechanically top notch! read more

Not very nice. Instead of explaining anything they basically busted my reservation. So I walked across the street... Hertz was very nice.

Unless your over 25 years of age expect to pay 15$ more per day. I am very offended that I work, pay rent, and have the same responsibility as any other adult, but cannot afford to drive a safe car to see my family for a week. Because of my age, I would have to pay 375$ for a week. What a rip off. I'm 24 years, and deserve to pay the same price as everyone else. read more

This Enterprise is excellent! I highly recommend renting from here. This was one of the most helpful rental companies. I had to work our some details, and they helped me get them all worked out. The manager, Meg, was especially helpful. She was also very personable, courteous, and positive. She was great. Highly recommend! read more

The car and price were as agreed. Michael and William were competent and courteous. My second visit was better. Michael was again very courteous and efficient. They gave me a brand new Hyundai Santa Fe which was fun to drive. No complaints. read more

Worst customer service ever!!! Last time we rented a car we were 30 minutes late and they still charged us for another day and was really rude about it, this time we made reservations only to be told when we got there that they had to give all the cars to walk ins!!! What's the point of a reservation? Next time we are using hertz for sure..... read more

Sam is amazing!! I was visiting the area and stopped by to see what I could do with a last minute rental. Sam was so friendly and patient with me; showed me multiple vehicles and helped me find the best fit for me and my family. Everyone was very friendly and I especially appreciate Sam going above and beyond for me! read more

I will NEVER EVER (EVER!!!!!!!!!!!) rent from Enterprise ever again. Several months ago, I tried to rent a cargo van to be used to move from Monterey to Crescent City. Made all the reservations, was told to call back a few days in advance to make sure the van was available since they only have a few available. Mind you, this took a lot of planning, as I had recently started a new job, and had merely three days to drive down, pack up my shit, drive back, unpack, and return the van. The day before I was supposed to call and confirm, one of their employees called me, ensuring the van was still available. Everything was good to go... or so I thought. The morning of (and not even early in the morning, mid-morning) I get a call. They're sorry, but the seatbelt is broken and they can't rent cars with broken seatbelts. They're closed on the weekends, which would have exceeded the amount of time I had off. They tried to offer me an HHR or some other not at all large car in its place. I mean, people don't just go about renting cargo vans, I obviously needed the space. I was furious and panicked about what to do, and luckily, with the help of a very generous co-worker, I was still able to move on schedule with no help from Enterprise. I vowed that I would NEVER use Enterprise again. That is until approximately three weeks ago. I got into an accident, and my insurance company has a contract with Enterprise. Reluctantly, I HAD to rent a car from them, NOT MY CHOICE. So, I have to leave a $50 deposit, and I opted to get the extra $10/day insurance coverage. Good to go, right? WRONG. Somehow, I got a flat tire sometime yesterday. No idea how it happened. Woke up to go to work, and low and behold, I have a flat. I change it, in the fucking rain, and drive to work. I call roadside assistance once I arrive to figure out the next course of action. I figure since I'm paying for the extra coverage, I'm good to go. NOPE. If I had needed someone to come out and help, I would have had to pay an additional $50. WTF???? Secondly, the only tire companies that they have contracts with (Firestone and Good Year) do not exist in my podunky town, so I'm going to have to pay out of pocket for a tire and be reimbursed. I can't take the car back to get another one because like I stated, I live in the middle of nowhere. I mean... I understand I'm in a rental and all, but I am not made of money. I suggested driving around on the spare until I had to return the car, NOPE, can only put 100 miles on the spare. I am so fed up. I am so tired of giving anymore money to an entirely RIDICULOUS and INCOMPETENT company. ADDITIONALLY, Enterprise proceeds to keep charging me a little here and a little there since I only left a $50 deposit and I have already wracked up a bajillion dollars in insurance coverage since they are taking FOREVER to fix my car. I have two separate checking accounts, and use one for paying bills, and transfer money to that account only as needed. Well, Enterprise is linked to that account and keeps taking out money WITHOUT my approval and WITHOUT EVEN TELLING ME it's going to happen. So they've overdrawn my account, and I expect to fully be reimbursed because this is BULLSHIT. Dear Enterprise, your customer service SUCKS BALLS, and I hate your company. You will NEVER get another dollar out of me from now until eternity. Love, Tram read more

This is the worst Enterprise I have encountered. They conduct their business disrespectfully and undermine their customers. Instead of providing the full details about your rental agreement you spring the information on the customers the day they are supposed to pick up the car. And you wonder why you're still hiring? No one wants to work for this location. read more

Michael is very helpful and goes above and beyond helping me get a car to surprise my wife with a weekend getaway thank you for being awesome!!! read more

i got a car for the warriors game car was great no problems ,super nice people got to say the pick up and drop off service is great

I without a doubt give this Enterprise location ZERO stars, however when attempting to post this, had to give it at least 1 star. When we went pick up a vehicle, which was booked under my friend's name, he was informed he could not rent the vehicle due to the fact he still had a Washington state driver's license. His debit card however, did have his current address, here in Eureka. Since he was no longer able to rent the vehicle, I had to go in and the vehicle was put in my name and on my credit card, starting the whole rental process over again. I made it clear I was angry about the situation with the manager right there and he totally dodged the situation. Upon my requesting who he was, he then made it clear he was not happy to have to deal with me as he rudely "chomped" on his gum. His name is Matthew J. Amaral and quite honestly, should not be dealing with the public or be representing Enterprise. The agent finally took us out to our car and yet the process was far from complete. The car had 1/8 of a tank of gas and he repeatedly (four times) had to run back to the office, "I'll be right back." The entire rental time took 35 minutes, delaying my friend's departure for an appointment in Oregon. I will NEVER use Enterprise here in Eureka again and called today also to file a complaint. Save yourself the ordeal of unprofessional people, especially Management at the 5th Street Enterprise in Eureka and take your business elsewhere. read more