we had a car for two weeks last time, and once again, Nicole and the rest of the staff were amazing! The car was terrific, and they were extremely kind, professional and accommodating to our needs. read more

I needed to rent a car since my car was in the repair shop for the day. I booked a reservation online the day before. Getting there and turning into the business is a nightmare since it's on a busy road and parking is very minimal. There isn't much space to park if it's busy which is first thing in the morning and right before 5:30pm. I had to wait for about 35 minutes since there was only 1 person working the desk and the person in front of me had no idea about his insurance and the prices he had to pay. I have plenty of patience so I waited, but I cannot speak for others that were there waiting with me needing to go to work. The office is dark and I felt it was a little messy. But I'm not there for that. As soon as it was my turn I was in and out in 10 minutes. The person was great, gave her my drivers license, credit card and I declined insurance since my car insurance covered this. Took a look at the car for damages, checked the gas and I was off. Later in the day, returning the car was even easier, he walked around the car for damages, checked my gas and we were done. Thanks enterprise. You just need to work on the parking situation and maybe have those line straps like they have in the banks so people know where to form a line. read more

hello everyone this company is a worst and fraud company I rent a car for ten days per day $ 97 .00 when I returned the car he charged me $1450 with my card on file this company is a fraud scammer scammer, and thief company do not book any vehicle with this company you will regret do not trust this scammer company I returned the car full of gas tank & the guy said there was no gas in the tank and he charged me $117 extra this is a fraud rental company do not book any car with this company fraud scammer company stay away from them we are informing all of you that going to rent a car with its company you will regret as we are regretting overcharged me the staff unprofessional uneducated no knowledge of how to deal with customers fraud scammer worst company do not trust stay away from this fraud company do not trust them read more

I had a horrible experience at Enterprise Rent a Car of Colonia NJ. I urge anybody renting a car to avoid this Enterprise location. I am not a complainer; I just feel that the public needs to be aware. They are just literally thieves. I have attempted to contact them via email 3 times but NO RESPONSE. Here is what happened; I was overcharged on my rental from the rate in the Reservation Confirmation by almost $500 dollars. Additionally, they did not have the class vehicle that I reserved (happens) so they gave me a lower-class vehicle but they did not adjust the rate. read more

Was provided with a rental car in April from this location. DO NOT RECOMMEND. stay far away from this location. The car I was given did not match the class of car I initially booked (no problem what ever). However, the car I received was covered in damage. I was reassured not to worry they are aware of the damage and they will note it. LUCKILY I took pictures and videos of the car, pointing out all the damage to the sales lady and where she tells me "it's okay, we are aware of the damage". Because today I received notice that they reported damage to the car I rented, meanwhile I barely drove the car. Stay far far away from this location. read more

Top notch customer service at this location. I rent cars weekly and everyone is so friendly and attentive. Doesn't matter what time of day I arrived I'm always greeted with a warm welcome and smile. My cars are always clean and in wonderful condition. When you arrive make sure to give yourself a little time because there are occasions when other customers do have questions or need more time at the counter. Just remember that they will give you the same courtesy when it's your turn. read more

I would like to thank Ron Owens the Branch manager for all his help. This branch provides excellent customer service. Ron exceeds all expectations. This is by far the best enterprise I have ever did business with. I highly recommend this location. read more

Enterprise Rent-A-Car - Colonia Branch provides excellent customer service. This branch excels when it comes to customer satisfaction. Thank you Ron. - Car Rental Near Me - Colonia, New Jersey

Don't waste your time going here! My car was super dirty after the young man told he cleaned the car very well. They didn't have the vehicle that I reserved. They gave me another vehicle that was a downgrade. They switch management so much. I use to deal with a man name Ron he was awesome great customer service and always had cars cleaned inside and out. It's a disappointment read more

I got into a car accident and needed to rent a car. There were 4 people in front of us when my mom and I got there this morning and it was HOT. the line started moving quickly and TJ helped us out. I have never met someone so nice in my life. He had us in and out in 10 mins. I would absolutely recommend TJ for any rental car needs you have. read more

This location takes SO LONG to pick you up and it happens EVERY TIME!!! I had a reservation for 10am. I called them around 9:30 to possibly get picked up by or before 10. It's going on 10:30- no one called or showed up. An HOUR later..I had to call them AGAIN to make sure someone was still coming!!? I've rented from this location maybe 3-4 times and it's always an issue with getting picked up and dropped off! At first this was one of the differentiating factors that helped Enterprise beat out the competition..but now I'm just starting to think it was a ploy to get people to rent from this business! Enterprise you have to do better..smh. PS- the cars are great but please call at least 2 hours in advance because they NEVER pick you up on time. read more

If I could give this place 0 stars I would in a heartbeat. I did the right thing by making a reservation five days ahead of time to only show up and find out there's nothing available for me. I have to be in Boston for a work trip tomorrow morning and my reservation was set for 3pm. I arrived at 230pm and by 337pm I only had the option of renting a mini van. I wasn't given a single discount for my time wasted and aggravation, not to mention I'm leaving with a car that I did not request. I am not angry and the manager never came to speak to me after I requested to talk to him. This place is absolutely horrible and after years of renting from them it's time to part ways. I guess it's pointless to make a reservation these days because you'll get screwed in the end. read more

We've rented from here a few times arranged through my insurance. Several months ago when my car was in the shop all they had was a Durango and I hated it. Now my car is in for repair again and I told the agent on the phone I do not want a big truck, I drive an Outback, I either want a small crossover or a car. When I arrive a Ford Explorer is waiting for me. WTF?? I said no. Eventually they find me a Jeep Cherokee. I hate this vehicle. So today I called for them to find me something smaller. I'm told "call back on Monday we have nothing" I think because my insurance actually covers a high dollar amount per day, this Enterprise location puts me in their biggest most expensive vehicles and doesn't actually care what I want. Hopefully my car doesn't get hit again. But if it does, I'm going somewhere else. read more

Hidden charges! Didn't have our car 5 minutes after checking in at counter. Lied about free upgrade for inconvenience and attempted to sneak charges to my credit card. Car they gave us was damaged and was twice size of what we wanted. Ended up paying big time in gas. Use a different company plenty of other choices read more

have rented cars from this place at least 10 times. I go in there today with my PSE&G bill. A bank statement and my registration because I use a debit card. These jerks tell me I need another bill. The agent says he can only give it to me if the Manager Ok's it. This jerk comes out and says " Hi how you doing" because he remembers me from all the previous times me and my wife come there. And then he denies me the car. I am done with this place. Dude is a jerk how dare you even speak to me like we're cool. I'm not asking you for shit. You can hold whatever you want on my card. I have given you my business to many times. You can't tell me about procedure when your employee said it would be fine if the Manager said ok. What is the use of having an account. I'm done with this place. FUCK THIS BULLSHIT ESTABLISHMENT. You have ruined my vacation. read more

I had a last minute rental. Daniel was very helpful, quick and professional. The rental was very clean. I would recommend this place for rental. read more

DO NOT GO TO THIS LOCATION!! If there were ZERO stars that's what they would get!!!I was in a rush so I did. I told them I was not willing to pay any extra money since I had Geico and I am looking for a car that will be completely covered. I Go drop off the car and I was charged $100 but the last time I checked $50 deposit was on hold they said they would be refunded. So they took an extra $50 because the adjuster had not extended my rental plus I owed another $18 where they charged me an extra $5 per day which was not communicated to me (yet there were notes that I was aware. They're shady and do shady business. Go ELSWHERE. read more

DO NOT GO TO THIS LOCATION! Not only do they ignore phone calls coming in, but they are not very accommodating and act too busy for the customer service they should be providing!!! read more

Our car was stolen and we needed a rental and quick. I spoke with Ivanna and Haneef. Both were wonderful, empathetic and compassionate people. Great deal on a similar car that we had owned. Quick and easy. (I went in at around 5pm) I had 4 options to choose from. I was in and out in less than 15 mintues. All things considered, it was a very pleasant experience. read more

I reserved my car last week for today at 2:30pm. I called at 1:21pm to tell them I need a pick up. Someone picked up the phone told me to hold but hung up on me instead. I called right back they told me to hold once again this time she didn't hang up. I waited 6 minutes on hold till a man answered. I told him I needed a pick up & gave him my last name, he found me in the system told me it was for 2:30pm I told him yes I know. He then said not a problem I'll send one over should be there in 30 minutes. (REMEMBER THEY SAY WHEN YOU RESERVE A CAR IF YOU NEED TO BE PICKED UP CALL 30 MINUTES IN ADVANCE) So I waited & saw it was already 2:30pm. By that time I didn't need the car because I was already late to where I needed to be. As soon as I'm going to call Enterprise to cancel my pick up the drive pulls up my driveway I told him to leave because I'm canceling my rent a car. Bad for business for them because I also had a reserved car for the following week as well which I definitely canceled. I can see why this company gets so many negative comments online. Enterprise is a joke to me now. This is why companies like Uber so taking over slowly. read more

If i can rate this 0 stars i would. ABSOLUTELY terrible service. My husband rented a car online and when he called on his way to pick it up some lady with a TERRIBLE attitude said she didn't have the car or any cars, which was completely wrong because when we went by there were A BUNCH of cars, we could have been upgraded or just anything, she was just so rude, like you chose to work there, don't act like that. She said that a number wasn't given when renting out the car online to call us which was another lie because we were forced to put a number. Overall, my family will NEVER try to rent a car from here again. Save yourself the trouble and just go to another enterprise instead. Seriously. read more

Very bad. They said car is not Available with so much cars in the parking lot. Representative was very rude to me in speaking.

Haneef was so amazing and accommodating. My boyfriend and I got stranded in New Jersey with a cancelled train and no way to get back to Boston, and everyone from the call center employee to the employees at this location were extremely helpful in getting us on our way. Haneef was very professional and personable and you could tell this location was especially well-run. read more

I needed a premium suv and there was none available Ron the manager stepped in and quickly found me a brand new suburban it had only 7 miles on it I was the first to rent it. I give this place a 5 star for great customer service Ron was very friendly and personable I highly recommend this place to anyone who cares about the profesionalism that is given to you this is the place to go. Blessings from above. read more

Wow. No vehicles available at Rahway location and no way to get them from other Enterprise locations. No cross branch communication or customer service. For example...Rahway has no cars available. Colonia (less than 2 miles away) has cars but refuses to pickup from a location in Rahway's territory (BETWEEN the two branches). Absolutely unacceptable customer service as a company. Oh, and just so you know? I work at a local municipal airport and we have done quite a lot of business with Enterprise in the past. Keyword? Past. read more

Great customer service as always. Picked up and dropped off in good time and car was ready on time.

My insurance company made a reservation on Friday for rental on Saturday. I was instructed to call when they open at 9 AM. I called and spoke to the manager who said they didn't have a car for me at the time but they would contact me by 11 AM and since I had a reservation they would definitely be getting me a car before they closed at 1 PM. I never received a call before 11 AM so I called them and was told that they were searching for a car and would call me back but I was definitely getting a car today. Never heard from them. I called at 12:45 and was told that they did not have a car for me but did I want to change my reservation to Monday. I said I have to work today and I need the car today. They put me on hold and never came back on the phone until 1:05 PM when someone came on the phone picked it up and then hung up on me. If I could give them zero stars I would! Update... Enterprise did get back in touch with me yet nothing was done to remedy the situation! I viewed the bill the insurance company received from Enterprise. There ended up being no free upgrade because they charged the insurance company $160 for a 2 day car rental. read more

The guys over at the satalitte office at the Woodbridge Hotel are great always helpful and courteous. I would definately rent there again . keep up the good work. read more

The location was great and the customer experience was exceptional. Ron the manager was very pleasant, welcoming and demonstrated good skills in regards to the customer experience. Will definitely use this location for my rental needs. The commute is about 25 mins from me but it's worth it. Thank you. read more