Service was perfect and cars in great condition. Very friendly and accommodating. Will be using…read moreSensible again!

I visited NJ, rent a car here. All I have to say is I could not be happier, nice staffs, good…read moreprice. Upond returning the car I left my purse with all my IDs and over a thousand dollars in it,I was in such panic because it over an hour i dicover i lost it, I give them a call,they said come by and get it.The purse was kept for me untouch. Great integity you guys, great integrity, I love the people of New Jersey, except some of you drive like the fast and furious, you scared the LA driver here.

we had a car for two weeks last time, and once again, Nicole and the rest of the staff were…read moreamazing! The car was terrific, and they were extremely kind, professional and accommodating to our needs.

I needed to rent a car since my car was in the repair shop for the day…read more I booked a reservation online the day before. Getting there and turning into the business is a nightmare since it's on a busy road and parking is very minimal. There isn't much space to park if it's busy which is first thing in the morning and right before 5:30pm. I had to wait for about 35 minutes since there was only 1 person working the desk and the person in front of me had no idea about his insurance and the prices he had to pay. I have plenty of patience so I waited, but I cannot speak for others that were there waiting with me needing to go to work. The office is dark and I felt it was a little messy. But I'm not there for that. As soon as it was my turn I was in and out in 10 minutes. The person was great, gave her my drivers license, credit card and I declined insurance since my car insurance covered this. Took a look at the car for damages, checked the gas and I was off. Later in the day, returning the car was even easier, he walked around the car for damages, checked my gas and we were done. Thanks enterprise. You just need to work on the parking situation and maybe have those line straps like they have in the banks so people know where to form a line.

It doesn't SAY the name of your cars ! Can't be bothered !…read moreHow do you show pictures with no information...I was looking tô rent a nissan Rogue.

I just rented a car from this location for a month after being in an accident. The customer service…read morewas great - they got me a comparable vehicle from another location since all they had were minivans. They were also super nice and checked in with me a week before the car needed to be returned and after it was checked in.

Hertz let me reserve cars they didn't have, then threatened me with $160 in "no show" fees for…read morevehicles that were never available. Full Review: Hertz let me make reservations for vehicles that were not even available. For the first reservation, I was told I'd be put on standby, so I booked a smaller vehicle instead. Nobody called to say it wasn't available, so I went to the location--only to be told again I'd be put on standby for the second vehicle. After leaving, I got a call from Hertz saying I'd be charged an $80 "no show fee" for each reservation ($160 total) if I didn't cancel. I called Hertz and was told I had to cancel through the third party I booked with. I did that, then called Hertz back, only to be told I still had to contact corporate to avoid being charged. When I called corporate, I waited 45 minutes just to be told they didn't even see my reservation and couldn't help me. The only helpful person throughout this entire process was the desk agent at the Hertz location. Everyone else seemed more interested in passing me off than resolving the issue. Instead of trying to earn my business, Hertz wasted my time, gave me the runaround, and threatened me with fees for cars they never even had available.

I'm not a big review guy, but man, Brett was awesome…read more Not too often you find people like him! Customer service was phenomenal!

I booked a car rental for a trip to Canada in December of 2022. First the people at the desk don't…read moreadd the right insurance and I have to drive back 30 mins to add it in person because they don't take cards over the phone... fine my mistake. The car is also dirty. scuffs on the ceiling, dirt in between the seat... but its a cheap company so I roll with it. The most annoying part is when I get back from the trip and see I was double charged for highway tolls when I specifically put my EZ-Pass up and made put their EZ pass in the correct, unable position. It took 2 months to get my money back and the only reason why (I belive) I got it back is because I threatened to sue; they did not answer my emails/calls previously to that message. I UNDERSTAND PAYLESS IS CHEAP, BUT IT IS A SCAM. YOU GET WHAT YOU PAY FOR I GUESS.

Terrible service when I picked up the car at Newark airport. Agent spoke to us like she was doing…read moreus a huge favor. Didn't give us any details on the car she was giving us, and wanted to just get it over with. The car (GMC SUV) had already done about 35K miles but made a really loud sound at speeds higher than 40mph. We had to blast the music in the car to drown out the sound. Agent at return (Richmond airport) was courteous but of course he turned out to be a crook. He was all smiles and handed the receipt saying I would not be charged anything additional. When I got home I realized he charged an additional $3.99 for fuel even though I had filled up to full just before i returned the car at the airport (the gas station is at the airport). The fuel charge was calculated on the basis of a difference between 15.6 - 15.2!!! It is quite unbelievable the lengths this company will go to make an extra buck. Since it's $4 I will not be fighting this out. But rest assured I will never rent a car from you again and will make sure I spread the word about your terrible service.

I had a very frustrating experience at the Budget location on Wood Avenue in Edison…read more I made a reservation in advance through Budget's official website and called ahead to verify that my driver's license would be accepted. I provided all required information upfront and was told everything was fine. However, when I arrived for pickup, I was denied the rental due to a "location-specific policy" regarding probationary licenses. This policy was never disclosed to me during booking or in my prior call with customer service. I was assisted by Sam at the counter and later spoke with the manager, Bobby Sabharwal. While I understand that policies may vary by location, the way this situation was handled was disappointing. When I asked for clarification or simple written documentation explaining the denial (so I could report back to my company), I was repeatedly interrupted and told to "have legal follow up," without being provided any immediate documentation or support. There was little effort to listen or offer a solution in real time. As a result, I was left without a vehicle after traveling to the location for a time-sensitive, work-related obligation. To be clear: I verified eligibility before booking I showed up with all required documentation I was still denied service due to a policy that was never communicated This reflects a breakdown between corporate booking and franchise-level policies, and unfortunately, the burden fell entirely on me as the customer. I recommend that anyone booking here: Call the specific location directly Ask detailed questions about license requirements Get confirmation in writing if possible There needs to be better transparency and basic customer care in situations like this. No one should be left stranded after doing everything correctly on their end.

I could not be happier with the service that I received from this Avis rental car office I had…read moredriven up from Florida and I returned the car here on Wood Avenue. I felt I was so blessed to have found a car through Avis in Orlando when I returned the car kindness compassion I was so happy they were so kind I'm so blessed to have this company in my area where I live thank you again.

The guys at Startan Auto Rental took great care of my car. They replaced an altinator on my car…read more The office guy who set the price name was Eddie. He was the office manager. Stephen was the guy who did the work. These guys were very proffesional. I highly recommend them.

Went to this place to get my car inspected for an insurance policy that is no charge. Ed basicly…read moreforces you into "slip me a few bucks so things go right" tip. Horrible would never do any business here. If they let me put 0 stars......

DO NOT USE THIS COMPANY!! I had to book a round trip from central NJ to Newark airport and forgot…read morethe name of the car service we used previously. My wife was at work, so I couldn't ask her to remind me. I called MetroPark on April 3rd for a pickup on April 4th and spoke to 'Sid'. He seemed like a nice enough guy although he couldn't seem to either hear or understand what I was saying part of the time. He told me what the price would be for the pickup at our home and for the return trip, I gave him my credit card info and email and he said I would be receiving an email or text confirmation. By the morning of April 4th, I had still not received any confirmation but what I did receive was an almost $400 charge on my card from them. The agreed upon price I got on the phone was $120 each way. I called the main number back at 8:10 am on April 4th, got a different person, told them I had not received confirmation and asked why I was charged so much extra. He was rude and condescending, said it was sent and that I should check my spam email (which I had already done prior to calling), told me the extra fees were for gratuities and other expenses and added that I shouldn't book them if I can't afford it. Keep in mind that this comment comes from a semi-literate working at a taxi stand. Needless to say, I emphatically told him to cancel the service and hoped this would be the end of it. I then called my bank to give them the heads up about these charges as I would be out of the country for over a week. They explained that the charges were still pending, but I at least wanted it to be on record that I contacted them immediately. As I write this on April 13th, the charges were still on my card, so I filed a fraud complaint with my bank and the charges will be taken off. Also, we went with the car service we had previously used and they were honest, charged less, had a clean, new car and were top notch. Even our driver was a pleasure. To summarize, it is much easier to be an honest company who treats their clients with respect and good service than a vampiric parasite who tries to cheat honest people out of their money. You are only hurting yourselves in the long run through loss of business and reputation. MetroPark, are a few extra ill-gotten bucks really worth it?

Beware. Charged a 90 minute wait fee at Metropark because my daughter was late. I notified the…read moredriver by text 2 hour 45 minutes that the train was delayed. Driver said thanks and keep them posted. I notified them 3 more times by text and talked to the driver on the phone and he said not to worry, keep him posted. So I did. He said he was at a party, no problem. Never did he tell me I was being charged from the original time. I believed that because I gave over 2.5 hours notice, I wouldn't be charged. I paid $193 for the trip from Metropark to Rumson. They billed me an extra $180 the next day. When I questioned Sid, he was extremely rude. He sent an email threatening to sue me if I write a bad review. The below email was sent at 1:51 pm on 11/30/2023: Megan Ferber , The charge is in line with company policy and terms and service, Please read the company policy and it was emailed to you in your confirmation as well. Secondly, We are making this a legal notification , if you chargeback this charge you will incur all cost associated with it. Meaning and not limited to Loss of business , You claimed that you will defame the business all over the internet. If such of what you described happens , We will personally challenge you legally ! for loss of business, Loss of Time, defamation and hours involved to rectify. Furthermore, the part that describe this charge that your trip incurred is highlighted for your convenience. Thank You,

My Review: Location…read moreand first impressions - Cons, A little scary. Lots of tough guys walking around speaking Russian. Loads of cars all packed super tight into a tiny lot. The office is what you would expect from a small used car dealer (trailer trying to be chic). Pros- Lots of high-end​ cars, priced well and very friendly service from Eugene! They did work with the numbers I wanted for financing. One thing I noticed once I got home was I could tell the last owner (or whoever had this car last) left the sunroof open because there were water marks all around the top of the car (that would have been nice to have someone else tell me that or I would have given more stars). So far almost 24 hours later and I love my new car! Eugene was the most friendly and hard working salesman and Arthur worked with me to make sure the downpayment and monthly payments were what I wanted.

A $3995. Dealer fee on top of the price of the car. I went there, the cars were dirty, walked in…read morethe office and it smelled like pot. Waste of my time. I had the cash in my pocket to make a deal but not like this scam.