The overall courtesy, asking questions as to my requirements and locating a few cars that meet what I wanted. It is a great and diversive dealership that has a history of service and commitment. read more

I have been a customer of Sansone since 2012. I purchased my fifth Jeep and it had problems, Not only did they forgive the lease on the previous vehicle they swapped it for a Jeep Grand Cherokee Limited that was a step up at the same cost. Brian Castellan the general manager, Maria, the saies associate and Justin Rosario the financial representative were very professional, attentive to my problem and helpful as they resolved the issue. I drove away a very happy customer. I highly recommend their sales and service team. read more

I went to Sansone at my scheduled appointment of 9 am. It took about 10 motor someone to acknowledge that I was there. I waited 3 hours for an oil change. I didn't need any other any additional work done. Now I know they do a multiple step inspection. They restated the tires. Which I see one has a nail in and no one informed me about. I was told that I would get a car wash. I did not get a car wash I showed a coupon I wanted to use that gave me $20 off of a $101-$300 purchase they took off $7 smh. I inquired about the wait and was told yea you all showed up at the same time. How rude! I had a 9 am appointment and I spent 3 hours in the dealership for an oil change..... so disappointing because now I have to find another Kia service department which is so much farther from my house. read more

We went to Sansone Auto Mall Kia intending to purchase a CPO Hyundai Elantra that was advertised on their website for around $21,000. It took us about an hour to get there. My experience started poorly with the Internet department, which was beyond rude. When I called to discuss pricing, I was essentially told that I had to be physically present before they would even begin any meaningful discussion, and the representative practically hung up on me. This is completely unlike many other dealerships that willingly provide a formal electronic Out-The-Door (OTD) price in a transparent and professional manner. I do want to acknowledge Harry Yang, who was courteous, professional, and refreshingly straightforward throughout the process. He treated us with respect and without the usual sales fluff. Unfortunately, the same cannot be said for the manager, Eric Dennent (sp?). His approach came across as slick and underhanded. Once we arrived, he added a VIN etching and tracking "package" to the vehicle price. Harry indicated these items were optional--which is exactly how they should be presented. After I made my offer, Harry went to speak with Eric. We then waited an inordinate amount of time in an ice-cold showroom, making an already frustrating experience even more unpleasant. When Eric finally returned, he claimed that the VIN etching and tracking package had already been installed and therefore could not be removed. If that is truly the case, then the advertised online price should have reflected the additional nearly $2,000 cost from the beginning. Advertising one price and then adding thousands of dollars in mandatory extras after the customer arrives is not transparency. To make matters worse, this was a loaner vehicle, yet the dealership offered a laughable discount of roughly $20 against their inflated price. The entire negotiation felt disingenuous and designed to wear the customer down rather than provide a fair deal. If you live far away and don't want to waste your time being surprised with higher, previously undisclosed charges, avoid this dealership. Make sure you get every number in writing before making the trip. Once again, Harry Yang was a gentleman and genuinely seemed to try to help us reach a reasonable deal. The problem was management. Eric was completely unyielding and appeared committed to practices that I found highly questionable. I intend to file a complaint with the New Jersey Division of Consumer Affairs regarding this experience. In my opinion, this dealership exemplifies why the term "stealership" exists. Unless you enjoy paying for unnecessary add-ons and surprise charges, I would strongly recommend looking elsewhere. I will never return. If I could give a zero star to this "business", I would, unhesitatingly. read more

Just paid $3260.00 for a tune-up clean all the fuel system and replace the alternator after driving for 100 miles the check engine light comes back on giving me the same code that I took it in for plus they charged me 175.00 for the diagnostic fee which all others waive when repair work is done.Call for management wouldn't come out to talk to me; is this how you treat your customers? Will be going back tomorrow and see what kind of excuse they give about check engine light coming back on read more

These are top of the line men to work with I have purchased multiple cars with them you won't be disappointed read more

Sansone Auto Mall - Car Dealers Near Me - Woodbridge, New Jersey

Horrible experience with their Jeep dealership service department. Sitting on my vehicle for 2 days, before even looking at it. Rude, dismissive service rep. Also keeping in mind, this is a Grand Wagoneer with the promise of an exceptional experience from Stellantis. Pretty unacceptable. Avoid this place at all costs. Never, ever will step foot in their dealerships or service departments. Should have bought a Lincoln. Jeep (and Stellantis) is a GLOBAL joke. read more

I had a really good experience at your stores yesterday shout out to Jeremy in Jeep and Trisha and Bryan in Hyundai and Jen in Nissan and Silva in Kia they came out to help me on everything and thank you for the brochures and service. read more

See all

Maybe if you wanted more customers don't add on ridiculous fees. Legally car dealerships in the United States are not allowed by any means to add on an inspection fee it automatically is included in the MSRP price due to the fact that the car will be deemed unsafe to drive especially if it is considered certified pre-owned. Dealer warranties are optional and you cannot legally force someone into it. On top of that the acid etching and Bluetooth tracking are also optional and legally cannot be forced on someone. I would like to also state that most if not all of the mandatory fees must be listed in the MSRP due to the FTC's CARS rule which again applies to the whole United States. From what I was quoted all of that added up to an extra 4 grand in fees and add ons which I do not legally have to pay for. From our discussion they claimed that we could not finance a car under ten thousand dollars even tho we were planning on putting a great sum down. This is false there is no legal limit on financing limits overall but does vary depending on the bank loan and their rules. For this specific car though we should not have had any hold back in the financing as I do have all of the necessary requirements and a little above. read more

Sansone Auto Mall - Car Dealers Near Me - Woodbridge, New Jersey

Worst dealership ever. Worst service dept.. they can even keep the same sale people or service advisor. People either leaving or getting fired. They are only worried about numbers. Day one I should have known when I picked up my vehicle and there was an issue. I should have never took the vehicle and took my business elsewhere. They sold me a lemon. Paying $1500 and month and my jeep has been in multiple times. Electric issues engine shit and etc. stay away from this dealership. You will thank me in the long run. And if you do decide for some crazy reason to lease or buy from them. Make sure everything you want and request is in writing cause the people you deal with may not work there any more when you go back. I should have stayed Cadillac, GMC or Infinity. Sansone auto will never get my business again. Ten thumbs down read more

Beware: They kept my $20K down payment after selling me a Lemon. Avoid Sansone Woodbridge CDJR in Woodbridge NJ at all costs. Rating 1 Star (0 if I could) I purchased a brand new 2025 Jeep Compass here in September 2025 for $47,000, putting a massive $20,000 down payment on the vehicle. Within the first two weeks, the car required service. It was in the shop three times within two months (with only 1,300 miles), and the service department explicitly confirmed there was no fix available for the issue. The General Manager, Raj promised to "buy the car back" to make it right. That was a lie Instead of a proper buyback or Lemon Law return, they treated my defective, 2 month old car as a standard trade-in. They valued the car at only $21,000 a $26,000 drop in value in 60 days for a mechanical failure that was their fault. The Result: _My initial $20,000 down payment was completely wiped out to cover the "negative equity" they created. My monthly payment increased by $100. My loan term was extended by another year. I received $0 towards the replacement vehicle. When I confronted the General Manager, Raj about my missing down payment he told me they discounted the new car by $3K" and that I "should be happy that he stepped in to help." He claimed there was nothing else he could do This dealership sold me a broken car, refused to do a proper manufacturer buyback, and used the opportunity to steal my down payment and lock me into a more expensive loan. Do not trust their management or this dealership. It will cost you your savings!!! read more

This place is a dump! I bought a Chrysler Pacifica from these guys in 2020 (2017 model). Every time I go to the service department, they come up with useless things to work on with at least $3K bill every time. Most recently, I kept my car at the dealership for a coolant link. They came up with enough work worth $8K+! When I told them the care is otherwise fine, they made me sign on the paper that "The car is unsafe to drive"! This happens almost every time I decline the service and Car so far worked well. Not only that I am never buying a Chrysler, but I am also never going to this bad place again. Avoid like a plague! Thanks! Ninad Vartak read more

Yesterday, my daughter went to Sansone Auto Mall on Route 1 in Woodbridge to get an oil change for her father's RAM truck. The woman at the service department told her to drive the truck inside. My daughter politely asked if someone could help because the truck is large, the space was tight, and she is not used to driving that vehicle in such a small area. Instead of offering assistance, the employee responded with unnecessary disrespect, saying "You don't know how to drive? Unbelievable." along with other rude comments. This level of disrespect toward customers is unacceptable. And on top of that, today I called the service department to speak with someone about what happened. The girl who was standing next to the employee who mistreated my daughter began yelling at me over the phone and then hung up on me. I am shocked by how unprofessional and disrespectful the staff is, both in person and over the phone. I have tried multiple times to speak with a manager, and no one returns my calls. If any manager at this dealership had even a minimal level of professionalism, they would contact me and address this situation. This is absolutely unacceptable customer service, and I will make sure other customers are aware of how we were treated. read more

Pedro Verdugo is the real MVP of car sales. I came in feeling overwhelmed and unsure, and Pedro flipped that script fast. He was welcoming, honest, and went out of his way to make sure every question I had was answered--no pressure, no gimmicks, just solid help from someone who clearly knows his stuff. He walked me through every step like a total pro, advocated for the best deal possible, and made sure I drove off in something that truly fit me. I've never felt more confident buying a car--and it's 100% because Pedro was in my corner. If you want someone who actually cares and isn't just trying to hit a quota, Pedro is your guy. 10/10, would buy from him again--and probably will in the future again. read more

Sansone Auto Mall - Car Dealers Near Me - Woodbridge, New Jersey

Leased agreement contained an additional $825.00. When researched, discovered it's for "oil changes". When I finally reached someone in finance by phone, he confirmed the $825.00 covers 2 oil changes, per year, for 2 years. I told him I wanted to cancel...he said "It's canceled". He couldn't provide HOW I would receive a confirmation, a credit, or a refund. Sansone will not return my phone calls. I've had to file complaints with NJ Consumer Affairs and Better Business Bureau. If you purchase from here...READ EVERYTHING BEFORE YOU SIGN! What is that $825.00 fee for???? No thank you. read more

Worst service center in the state by far. If you need any work done or want to buy a Toyota, you're better off driving to Hawaii. Last trip there in Aug, 25 they tried to remove my tank, fuel pumps, fuel lines and the entire interior front dash to find an electrical issue. I had the truck towed to another dealership. They found the problem in 10 minutes and didn charge a dime. Stay far away from Sansone. read more

On February 8, 2025, my wife and I visited Sansone Auto Mall on Route 1 North in Avenel, NJ, where we were warmly greeted by Mr. Adham Nasr. From the very first moment, he made sure to listen carefully to our needs and provided his professional insight. Mr. Nasr took the time to explain all our options and worked diligently to find us the best deal and the perfect car--one that met both our needs and budget. He also ensured that the paperwork process was quick, simple, and hassle-free. Within just a few hours, we were driving home in our new car! We truly appreciate Mr. Nasr's outstanding sales performance and highly recommend him to anyone looking for a smooth and enjoyable car-buying experience. George Mousa read more

Sansone Auto Mall Hyundai Avenel NJ.THE WORST THEY TAKE ADVANTAGE OF THE ELDERLY AND BULLYING!!! On October 22 I was discharged from the Jewish Home Rehabilitation Facility after an accident which occurred on June 23 2024 where another vehicle blew a stop sign going 70mph and crashed into me I'm 93yrs old and independent till that day After being Discharged few days later I had a sudden Impulse to lease a car and get back to myself so on October 28 2024 I went to Hyundai Sansone where I sat with a very nice Salesman Joe. I leased the Car after 3hours of debating and was excited to being independent again after leasing the Car i wasn't happy with the vehicle I kept hitting my Head I called no reply so I went back saw Joe explained to him he said ok put chair lowest possible and sent me on my merry way well then it happened again and again I called Joe several times he finally called back said let me see what I can do well I hit my head way to many times i got home went to sit down and fell and broke my hip and ended up back in rehabilitation facility i was devasted I called Joe and told him what happened.My Daughter Michelle who went with me when I leased car called him spoke to him said to wait after black Friday will ask and see well I waited no reply then afted as if doesn't remember anything and that deal was done with general manager which isn't true I don't even know or remember his name yes I met him but Dad was dealing with Joe I was mostly outside I'm Battling Cancer and took and my little Dog who is an ESA who was occupied with staff playing I trusted well now I am alone at home Battling Cancerworried and devasted witg what happened I have a leased vehicle that can't be driven for several reasons my Dad put down 3000 480 a month and insurance 453 a month which was insanely high but as said was closing time rushed Joe said just do it and call back insurance and search around well in my condition and with all that occurred that didn't work out. I Am in the Facility and will be for a while I got no reply from Joe and I cannot Drive and the car is at my Home which can't be driven. I celebrated my 94th Birthday in the hospital and then transferred to Facility Nov 12th I fell Nov 22 transferred to rehabilitation facility it's now Dec 20th the temp plates expired Nov 26 the plates came in mail Dec 16.i will not be able to drive or use the vehicle I have gotten the runaround from Sansone Hyundai I want to make it known I had no choice but to post this o am not able to Drive I am bot going to lose all the money I put to much and trusted and I don't know if and when I will be discharged from Rehabilitation facility I need to get my money back I am willing to lose a small amount but not the entire amount I cannot pay as circumstances have changed that were not in the plan the vehicle is not to my satisfaction all that occurred is devastating and I called the Dealer and went. There the following Day After leasing before any of this occurred. I need to make it Public Knowledge they Don't care they are there to Take Advantage Bully and more .They are there to just make their money hit their goal use and abuse. Not only did they Take Advantage of Me and overcharge me on a leased vehicle they think they can get away with this well wrong answer I Am still in rehabilitation facility my Daughter Battling Cancer at home alone and so much has happened which is affecting her Health and Mine Every Dollar is alot with all that occurred.I need The Vehicle returned get a refund not have any issues more then I have .This is completely disgraceful and BULLYING Taken Advantage isn't enough words to say about Sansone Auto Mall Hyundai The Salesman Joe Stanzione and The General Manager Need to take care of this and asap . read more

My family and I came in, confused, unsure and nervous about being able to finance a decent, trustworthy certified used vehicle. Omar of Sansone Toyota saw us roaming and approached us and took us under his wing and walked and talked us through the whole process soup to nuts. He was patient, listened thoroughly and explained our options as well as gave us amazing advice. We were also debating between a sedan and an SUV and for not much more monthly we wound up with an amazing Rav 4 hybrid. We got an amazing warranty as well and not too bad of a monthly rate with my and my hubs credit scores. John the finance manager also was incredibly helpful and kind as well as thorough. read more

Have been using Sansone to get my car serviced over the last couple of years and i'd highly recommend their service station advisors to anyone who wants a thorough review of their vehicles. The service advisors are thorough and give genuine advise. Also, used it during covid spike and they took all covid related precautions and followed all cdc guidelines. They lack car cleaning or wash service and that is usually complimentary at most service stations. Lastly, book early as their schedule is fairly busy. read more

Very shady operation... the salespeople are as pushy and phony as they come. Trust the reviews, so glad I didn't wind up buying a car here.

We stopped by and had a horrible experience as the salesperson & the manager both repeatedly tried to lie and deceive us - so we went down the road and paid $50k cash for another vehicle from one of their competitors and had a very nice experience. We will never ever be back to Sansone for anything and will share our mistreatment with as many people as possible so that they too are spared the terrible and disrespectful experience we endured today. Our experience today is exactly why people hate to go to car dealerships. Whatever you do, don't go to Sansone. read more

There is a manger there Eric he is a reel piece of work just brought a car there and went back for a problem the manager Eric came out to my car dismantled my truck than got very rude with me in front my wife i was about to knock him out but held my cool he did not fix my problem stamps off like a little cry baby and tells me I am not going to put the stuff back in the truck he is a very arrogant person I wouldn't recommend this place to a dog if anyone asks me anything about the car I will let them know that the car is not bad but the people that you have to deal with is especially Eric who is a manger he should be fired for acting in the manner that he acted in I will never buy a another car from this dealership and definitely won't recommend them I am really sorry I brought this car there read more

Had a great experience purchasing my 2019 Hyundai Tucson with my salesman Brunno (who helped me tremendously), Rich in finance (who explained everything in detail) & even the owner Dean (who got me a great deal on my trade in and approval for a loan (with not so great credit) This is my second car from here and i cant be more grateful!!! read more

Sansone Auto Mall - Car Dealers Near Me - Woodbridge, New Jersey

Great experience at Sansone last night. Joseph Stanzione and Rick Santos worked with me to get the deal that worked for me. I am going to love my Mazda CX5! I highly recommend Joe in sales. He listened to my requests and with what my budget was and he found me the right car because he understood my needs. He is in the Hyundai showroom if you need to find him! Thanks boys! See you tomorrow! read more

Will sell you a lemon then charge you an arm and a leg to service it. Avoid this place if you can.

Seen a truck I was interested in and salesperson helped get it down to where my limited finances would be able to pay the monthly payment fee and my insurance. as had a certain amount of money to play with and in- formed I couldn't go any higher. So, I was quoted a monthly guaranteed price that they worked it down to & it worked with my insurance amount. After driving 3 hours one way to pick up the vehicle as the salesperson got Co. to wave the $3,050.00 down payment & added it in to the price, I was looking at $34,500 & starting my payment in 30 days from pick up, I was sent to the finance dept. to finish the deal and get my truck. well, the truck I was interested in seeming to have no added comport features which would give one some satisfaction of a warranty buying nothing covered for any grace period & the finance dept. was just another location within this dealership to make more money by selling those comport features one would get for a year or six months as a bonus for making the purchase like coverage on tires or if not liking car could return in several days the finance dept. tried to add in coverage of tires and rims which would of cost an Add'll $15,000+ on top the $34,500 sale turning a $29,998 truck + tag's, Tx's etc., to $34,+++.00 which was agreed upon by dealership into over $50,000,whereas $180.00 more a month coverage on tire's & rims and extended the payment's from 6 yrs to seven years trying to get it back down to my monthly payment of knowing of what I could afford ! The way finance dept. was talking this was included, until seen original price and the tax's tags etc., which I knew about! But then jumped from $34, +++ to over $51, +++.00 to cover tires& rims . After dealing with the situation, & telling the finance Dept. of whom i thought was to finalize the deal with bank and not be a salesperson instead of a finance advisor to squeeze more money out of you and or totally disregard your statements of your financial situation and finances. I walked out not buying the truck and clearly stating when leaving to salesperson that I was NOT! going to buy a $29,998 truck for $50,000.00 & the deal was 34,500 & not over $50,000// all of sudden on way home i get email that finance dept. understood I didn't want the extra coverage of $15,000.00+ more on my truck., and wanted me to return at later date for the original sale? I totally felt I was being con into buying something or adding something that was totally uncalled for just so one could get a bonus, or Co. could make more than originally agreed to. I was going to deal with extra's wiped from sale and then choose to not accept at all , going through with sale as the ""deceitfulness"" instead of just doing what was supposed to be done with the first agreement through salesperson got the better of both of us. Even though I was the one to make the final purchase my fiancé' stated something not right & she was right when the finance dept. showed me the #'s and $16,500 was added on to the sale for tire and rim coverage FOR 7 YEARS????????? I said keep your truck we will look elsewhere! We won't be coming back! Seeing a different site online & statements of the Co. showing a positive view of the Co. , Then returning home searching afterwards to legitimate folks who have dealt with this Co. prior and past and see why I was treated way I was. I was just seen as another $$$$$$$$$ No# I don't think so. & to think we traveled 3 hrs.' one way to be treated like that! The salesperson was helpful w/ sale & helping make the sale become a reality & affordable! . The finance Dept. is their job to finalize sale with deal made by salesperson not become another salesperson & raise the cost of something which was agreed to prior! read more

Although I didn't purchase my 2020 Dodge Durango R/T from this dealership it is where I have it serviced. Each and every time I head straight to Nick because I am confident that he is going to thoroughly resolve my issue. He has a wonderful work ethic, personality and sense of humor. You are in good hands at Sansone and it's a bonus if you are helped by Nick at the service counter. read more

Sansone Auto Mall - "Rocket" waiting on some TLC. - Car Dealers Near Me - Woodbridge, New Jersey

See all

I worked with Isa Abdulal. He was so kind and knowledgeable. Definitely recommend him to have a confident and happy buying experience. I met him in Nissan building, but he can show you any type of car. read more

Sansone Auto Mall - Isa, office in Nissan - Car Dealers Near Me - Woodbridge, New Jersey

I would like to start by saying that I was a customer back in 1994 and was mislead/lied to by a salesman on a lease deal. I vowed to never go back there. So after 30 years, I decided to go back and give them another chance. I was in the process of buying/leasing a Jeep. My salesman was very good and I would certainly recommend him. However, I chose to cancel this deal for a different reason. I gave an initial deposit on Oct. 2024 and as of today, Nov. 09,2024, I have yet to receive my deposit. This was not a signed contract only a deposit. I have called my salesman at least 5 times requesting a refund. I have spoken to a supervisor two times and still have gotten nowhere. I have since put in a claim through my credit card company. This is a shame that a customer has to go through this with this Sansone Auto Dealer. I will never, ever use this business again. read more

****BEWARE**** They have zero respect for your private information or safety and will blame you for their oversights.****** My car was towed to Sansone Auto and was declared a total loss. Sansone made forms with my full name, my home address, and my phone number on them and left them in the car knowing that the car was to be auctioned by insurance. This information was then found by someone else and used to contact me without my consent. On an earlier occasion, I called them for a week trying to get the plates back from the totaled car. Finally, I just showed up and found the car myself on the lot. I pointed it out and they handed the plates to me without any request for ID or verification that I was the actual owner of the totaled car. I brought all of this to the attention of a manager who denied any responsibility and would not acknowledge the breach of privacy or unsafe handling of the license plates. Manager stated it was somehow MY responsibility to remove the forms THEY left in the vehicle while it was on THEIR property before it was auctioned. what? I guess I was supposed to anticipate THEIR carelessness. ****BEWARE**** They have zero respect for your private information or safety and will blame you for their oversights.****** read more

Sansone Auto Mall - Sansone made forms with my full name, my home address, and my phone number on them and left them in the car for a stranger to find. - Car Dealers Near Me - Woodbridge, New Jersey

Buyers Beware! If you are looking to buy a new car shop elsewhere. Our family had the most unpleasant and upsetting experience purchasing a new 2024 Hyundai. From the salesperson who didn't know much about the car we were looking at, to the finance person who did his best to talk and talk instead of explaining anything, to the Sales Manager who (I believe) purposely misled us regarding the final price of the car, the entire experience was just awful. We were told by the sales person that the car was going for the MSRP, that there would be no negotiating that price. We were finally able to get them to drop the price by $1500 (supposedly a "Labor Day deal" that had expired). Once we arrived home and looked over the paperwork we realized the final price made no sense. After going back to the dealer the following business day we found that they had added: a warranty for $2495 that we did not want, a markup above the MSRP of $1995 that was NEVER mentioned, and a Lojack system that they claim was already in the car that we do not need. The manager was very rude and confrontational. They finally agreed to remove the $2495 warranty but refused to remove the other added charges. Still waiting for confirmation that the charge was actually removed. They also NEVER provided us with any document showing all the included charges and the final sale price. We had to ask for that on our second visit and still haven't received it. Calls were made to Hyundai Finance but we are still waiting for a resolution. We have purchased many new cars over the years but have never had such a bad experience with any other dealership. We will never return and will advise anyone we know to stay far away from Sansone Auto Mall. read more

More than disappointed with this Dealership. I am 50 years old, and have been buying / leasing cars for 30 years. I've dealt with the best and the worst when it comes to salespersons, but Sansone employees really shocked me. I honestly thought that when I walked into this dealership, I was dealing with people who had integrity. I initially thought they were being honest and true. The Sales Team pulled a "bait and switch". They let me test drive one vehicle and tried to sell me a completely different vehicle. I negotiated a price and down payment on a Wagoneer I test drove. I even went back and forth with the salesman (Oscar) about the details of the vehicle, including questions about options and features. (I can share the correspondance via texts). I came on Saturday 8/31, put a $3000 deposit on the lease, and they told me to come back Tuesday because the vehicle had to get detailed and go through final inspection. Come Tuesday, I received a phone call from the manager "Raj" asking me If I wanted the "L" or the regular Wagoneer. I explained to him that I wanted the vehicle that I test drove, and in turn, I was advised to come in and discuss this further. When I returned to the dealership, I knew something was wrong because both the Raj and Oscar took me into the finance manager's office and closed the door behind them, a tactic that I did not expect. They tried to explain that they calculated the deal based on a different vehicle, and that I would have to pay an additional $115 a month in order to take the vehicle I actually drove. They did confess that they made a mistake, however they did absolutely nothing to rectify the matter. They didn't try to make it right whatsover. Instead, they let me wallk out without any further discussions, saying there's nothing they can do. You have to understand that this is quite frustrating. Going back and forth with different dealerships, looking at different vehicles, then settling on one of them only to find out you've been duped. The worst part is that over the weekend and yesterday, I've received other phone calls from other dealerships, only to decline their offers, letting them know that we've gone in a different direction and made a purchase already. I hope those reading this can grasp how frustrating it is to start all over with a vehicle searches. The worst part is that my current lease is up and I have to return my vehicle this week. I know there are car dealerships with shady buisness practices, but I did not expect this dealership to be one of those. Raj (general manager) boasted on how he gave me such a great deal, including how he went to lunch with Mr. Sansone and that Mr. Sansone personally approved this deal. Well if that's the case I told him to call Mr. Sansone and see what we can do about this blunder. Of course the programmed response was there is nothing anyone can do. I do not write reviews, but I thought you should be made aware of the way this dealership had handled this matter and their current buisness practices. This is a buisness that relies on honesty, and from experience, is based on relationships and repeat customers. Although I have owned jeeps in the past, this is my first interaction with this dealership, and it has been sub-par. The best part is that their automated system sent me an email the other day congratulating me on my new vehicle. Ridiculous. read more

Customer service training is needed. I called Friday and made an appointment for my Wagoner to be serviced, told to bring it in first thing Monday morning. I got there and was told I had no appointment. Then, I was told I would have to rent (to be reimbursed by Chrystler in a week to 30 days but who wants that hold on their credit card with ina vehicle b/c none were available. I would have someone let me know in 24-48 hours what the diagnostics report is. 72 hours later and a high car rental rate later still no word. Why do I have to schedule an appointment to bring my vehicle in and allow the service department to hold my car for so long for a diagnostics that takes 4 hours at most, based on research and what I've been told. If proper scheduling takes place diagnostics could be handled more efficiently and car owners would know sooner what the problems are and not have to be without their vehicle for 2-3 days, if not necessary. Please follow up with more than, "The technician is still working on it." Don't give me a way to reach out by text if you aren't going to respond or update me either. Most dealerships I've dealt with give some for of notification by the close of business each day. Not here. Each brand on this lot/auto mall should have their own loaner car fleet so that each customer has a vehicle or at least a way to return home as a courtesy. Instead, all brands operate off a limited fleet and not every customer is afforded the option of that convenience. I did finally speak to someone who was able to provide information and let me know my vehicle is ready for pick up. Prior to requesting, "putting my foot down" for answers, I was told my point of contact was not in today. Had I let that go I never would have learned that the work had been completed and the vehicle is ready for pick up. One day less in rental fees. read more

If only zero stars was possible...I was told that the diagnostic charge of $150 would be applied to any work that I had done. I asked at that point if it could be applied to a portion of the recommended work and the manager told me yes. I had one of the recommended repairs done but they did not apply the diagnostic charge. So I ended up charged $270 to replace brake light bulbs. The service manager did not call me back when I brought this up the first time and the service center receptionist kept giving me the runaround. She told me multiple times that I declined all of the repairs and I kept reminding her that I had the brake lights job done and was charged extra for it. So she changed her story and talked about this being Kia service protocol. In other words, they lied to me, and the manager refused to address the matter. read more

Updated as 0f 1/17. We had vehicle towed from Sansone to another Nissan dealership. That dealership advocated for us to Nissan corp and got the transmission covered since the Murano was only 4k out of warranty and we've owned 9 other Nissans. Once the repair is com , I will post the name of that dealership and would highly suggest you make your Nissan purchases there. Stellar customer service is the foundation of any car purchase. Update as of 2/5/25 Had vehicle repaired as Nissan city in Springfield, Nj. This dealership worked in conjunction with Nissan Corp to get my transmission replacement covered. Received a check this week from Nissan for the full reimbursement of the transmission repair. Moral of the story , a dealership that I never bought 1 car from did more for me than a dealership that I purchased 6 . Don't buy your Nissans at Sansone in Avenel. I highly recommend Nissan city in Springfield ,NJ. read more

10 years ago I went to buy a truck there. They quoted a price, went to buy and suddenly the price is several thousand more than the quoted out the door price I got from them. I stayed away from them for a decade (bought many cars since then for family) but I thought I would see if things changed. They haven't. Got a price online from them and when I called to confirm, they added 4k to the price with no reason other than they said if I came in now, they might be able to help a little. Truly dishonest even for a car dealership. I went to Bridgewater Kia, fast transaction without the nonsense, got my car at the price I wanted and even a fair price on my trade in. read more

I use to go to the Toyota service dept in Hillside for service. After someone stole air pods out of my car, I refused to go there anymore. I calle Toyota and they recommended this service center. I went and was serviced by Alex. He was super patient (I had to vent about the other dealership), professional and overall informative. He informed me I had a recall that needed to completed and made it all happen under one hour. Thank you, Alex!!! read more

Please stay away! I'll try my best to make this as short as possible. My car has been in and out of the service dept. for 3+ months dealing with an "ABS problem. From day one it's been nothing but a nightmare and countless $$$ on repair costs which never ended up fixing the problem. After 3+ months, I picked up my car when they called and said it was ready and as soon as I drove it in the parking lot to leave the breaks went all the way to the ground and felt worse than when I took it in. As per the technician, he said I need to drive it 100 miles so that the ABS system can re-teach the breaks (really?) as unsafe and scary as it sounded to me, I drove it around a little and it only got worse, it was unsafe to drive but I drove 300 miles, and still nothing, so I took it back and after the diagnostic check, they said I needed to replace all the breaks & rotors, (I had just replaced them last year) but, I went ahead and spent the $$ to get them all replaced, flushed etc. and still the same issue. Took it back yet again and they said the "hub bearing" was cracked. Didn't they see this before, when they had my car for nearly 4 months?! Now they want more $$ to fix hub bearings and I just feel like its abuse at this point. They say they have a "Break specialist" there and he still hasn't been able to figure out what's wrong, he just has me dumping more and more $$ into the car for repairs I don't even need. I will be contacting the better business bureau to resolve this as this has costed me a lot of $$ a lot of time spent going back and forth a lot of frustration & headache having one less vehicle in the household and still no fix. Do yourself a favor, save yourself the stress and go somewhere more reliable. read more

Used car was advertised at $24,950. I was paying cash and ready to purchase. The salesman comes back with a price of over $30,000. Some of this was taxes, which I expected. Not even sure what all the other charges were. The salesman said "vehicle packages." Seems these should be included in the sticker price. I clearly told the salesman my budget was $25,000. Wasted hours of my time at this dealership. I would never have even visited if I had been told the price of the car was $30,000 instead of $24,950. read more