Honestly, probably the best service department in the state. The advisors really try their best to assist and manage customer expectations. I've seen first hand how they treat negative situations and even if you can't make everyone happy, they sure do try! I also had a great shopping experience and got a great price on my Solterra. Can't recommend them enough!! read more

Do not go here at all. The reviews on Google must be bots or have deleted reviews because I went here to get my 2011 Subaru Outback checked. they add stuff on top just to take all the money from you without actually fixing the issue. Also the people at the front are not caring and they know it. i understand you do it for a paycheck but to outwardly tell people that it's your fault that you brought in a car that needs to be fixed at service center makes no sense. If it needs to be fixed, it needs to be fixed. Provide that in the initial diagnosis. But they won't because they don't care. They would rather blame you. read more

I purchased my car here about 6 months ago , it all went smoothly they are super friendly and helpful . The salesman RJ was excellent, since then I've been back for oil changes and I love the guys who service the car as well . Really professional and great service ! read more

I do NOT recommend this Subaru dealership. We visited Richard Lucas Subaru in New Jersey because we are planning to purchase a new vehicle in the coming months. We were simply comparing models, pricing, and overall customer service -- something every serious buyer does. Unlike other dealerships we visited, there were no prices displayed on the vehicles. When we politely asked for pricing, my husband was asked to show his ID just to receive basic information. That was unnecessary and uncomfortable. The most disappointing part was the interaction with the owner. After asking if we were buying the car that day, and hearing that we were not purchasing immediately, he responded: "If you're not buying a car, what are you doing here?" That comment was dismissive and highly unprofessional -- especially in front of our child. It made us feel judged and unwelcome. Professional dealerships understand that customers research before making large financial decisions. Respect should not depend on whether someone is signing paperwork that same day. Customer service speaks volumes. Based on our experience, we will be taking our business elsewhere. read more

Good dealer to go to if looking for a new vehicle and have to order one from the factory. Will buy another vehicle again from them.

I bought my first Subaru at Richard Lucas! Everyone we met that day was super helpful and passionate about the brand. I went in expecting to have to haggle for my life but everyone we dealt with was honest and seemed to be just as interested in getting us a good deal that we felt comfortable with. RJ was the first person we met. He greeted us with a smile and made us feel comfortable right away. I came prepared with the deal that was going on at that time which was a low APR for the vehicle I wanted, but I didn't need the print out, as soon as I told RJ the base and model we were interested in, he told me about the deal right away. He had no problem getting us different quotes so that we could compare leasing vs financing, and when we chose financing he helped us figure out what amount of money was the right amount to put down for a comfortable monthly payment. RJ would leave here and there but it was for comfortable spurts of time and usually it was to give us privacy to discuss. Because I was told car dealers sometimes add hidden fees, I did ask RJ for a breakdown of the price once we settled on a vehicle and payment plan. He did so very quickly and after plugging the numbers in an auto finance calculator, EVERYTHING added up. We were happy to see that the trust we felt right away was not unfounded. I got there around 10:30 and we were home by 12:30. The car we wanted was not there at the time and RJ picked it up for us so that we could have the car the same day. When we came back to pick up the car we met Ray, who completed the sale and let us know about some add-ons. Ray is very friendly and a dog lover so if you meet him ask about his adorable dog and her friends =}. Once the car was out of detailing Ray ran and got us gas so that we would have a full tank. Next Jack came, he is the finance guy. I've heard this is the worst part about buying a car, but again, we felt completely comfortable and did not feel like he was trying to sell us things we didn't need. He was actually really helpful in helping us determine what was necessary and what was not. This went quicker than we thought it would. Last we met Bill, he has been working for Subaru for 34 years and is a wealth of knowledge. He took us to our new car and showed us every function to make sure I was getting the most out of all the features. He helped me save my driver settings and pair my phone. He was so nice and easy to talk to and learn from. They have a great team here at Richard Lucas Subaru, I couldn't be happier with our experience as well as my new car! read more

I am very disappointed with their service today. I have been waiting for over an hour for my car to get a oil change and i ask the guy at the front desk and he just said they brought my car in and that he only has two guys working in the back and afford me to reschedule my appointment when I scheduled it a week ago at 4pm very unprofessional in how to response after I am a ongoing customer with them and I've never experienced. read more

Doc fees are absolutely ridiculous! 1295.00? I don't think so, they wouldn't budge on it so I took my business elsewhere. Read reviews on this business. You will end up shopping somewhere else read more

Service dept is great and helpful. Sales people very kind and worked with me. Jason ,Nick,Peter and the rest are very caring and helpful. Nick in sales and manager Joe are professional and kind read more

The service is a scam. I came in to get an oil change and tire rotation with the multipoint inspection. The person at the front desk comes out and tells me I need a lot of things changed. Including spark plugs (which were done 6-months ago). They rack up these "things" that need to be done trying to scam you for more money. The filters were said to be in bad condition - nope, I checked and they were in a good condition, meanwhile the service attendant said they are damaged. They showed damaged parts while stating that that's the condition of my car. I got a second option and more than half of the things they stated needed to be done are actually in good condition and DONT NEED TO BE DONE. Don't waste your time, patience, and money here. Lastly to add a cherry on top, they added plate frames (front and back) to my car without my knowledge to help promote them. Removed immediately! I didn't my car from here either so this was just the cherry on top for me. While the service costs are competitive, this is a scammy place. Makes me start to think it they actually did the oil change and tire rotation. Would not return. read more

This dealer chargers 3% surcharge for charging a 1480 never again unfortunately, my sons car needed service and didn't have to to research a good and nice service provider. Never again. I didn't even got a wash on that service. read more

Great service by all! Reinaldo was attentive- even on a super busy day. Financing was incredible- Jack gave us an amazing deal! Would highly recommend. read more

Highly recommend this dealership and specifically my salesman Pete P. I had been driving myself crazy shopping around and had everything from apathetic to aggressive salesmen. Pete wasn't pushy he was patient and went over so many options with me wanting to make sure I was completely happy in my purchase . It was over a month before I was able to return to actually commit to a purchase and he spent the same time and energy getting me the right fit and price point ! The managers Greg and Jeff were friendly and pleasant to deal with. Again no hard sell tactics . Bill wrapped it all up going over all the features . Thank you to everyone who helped me get into this 2024 Crosstrek sport ! read more

I had a great experience buying a new car From them. Friendly staff, if I'm in the market to buy another car I would definitely go to them again. read more

We have taken my son's car in for an air conditioner issue. This was supposedly repaired two times before! The most recent call back listed the same problems they had listed the two times before and supposedly repaired! Quoted us $1,900 to repair the same thing we had paid to have repaired last time we were in. And yes I have all the paperwork to prove this. We bought 2 cars from them 7 years ago. We have been faithfully taking these cars there for service. I had my sister take her car there. This is a problem in the last two years! We will not be back - not that they care. Oh and the car my son was looking to purchase in the next 3 months will be purchased someplace else . Word to the wise - look elsewhere for your Subaru needs. read more

We just drove almost 50 miles here because their guy told me they won't take deposit over the phone and I literally told them I am on my way and I live like two hours away. And they sold them while we were on the way. Tell me something more f k'ed up. Gas prices is up the roof and the tolls are expensive and you made people drove all the way here for this BS?!!! Never will I ever come back and recommend them to any one! read more

I brought my vehicle over to this authorized Subaru dealership for a Heater issue I was having, after having my car for weeks they returned it with an AC and idle issue and claimed it was not related to the service they did. They proceeded to charge me an additional diagnostics fee. If you're looking for hidden fees and subpar customer service look no further. WOULD NOT RECOMMEND!! read more

This Subaru location was so amazing! It's the least pushy car dealership I've ever been to. We worked with Cameron and he was very insightful, patient, and personable. Subaru was my first stop; I went to see 2 other brands to compare prices. I ended up buying the Subaru because of the amazing deals (and the service was great as well). This Subaru dealership didn't play any tricks; they gave us the TOTAL price right up front (taxes and such included). Furthermore, Cameron was able to get me the LOWEST price. He didn't try to trick us into getting higher costs with extras added; nothing. They were very honest and, more importantly, respectful with my circumstances and that I wanted to shop other brands as well. It was a very smooth process using Subaru, and Cameron was able to give me a GEICO agent number for car insurance. I was on the phone with them while at the dealership. Everything was quick, and easy. Thank you Cameron and team!! read more

We recently bought a Subaru Forrester from Lucas and we had a very good experience. Our salesman John P, was very knowledgable about all of the models and was so easy to work with, he wasn't intimidating or pushy at all. we asked so many questions, and took awhile to make a decision on which model we wanted, John and the manager Gregg were both very patient and understanding. Honestly we have never purchased a car so quickly as we did there, but we felt very comfortable and felt like they really worked with us to make the deal. I like that they have a delivery coordinator, Bill, he went over every button, option, etc in the car before we left and told us to call him if we had anyother questions. The finance guy Mike was good too. The only reason I gave them 4 stars is I have not had the opportunity to use the service dept as of yet nor had to call back with any issues, which is as good thing, tho I am expecting a good experience there as well when the time comes. Thank you for making the stress of buying a new car a lot easier. read more

I was interested in a Subaru WRX STI and noticed a Blue one out front, I decided to stop by without any intentions of actually purchasing. From my salesman Nick G. to the managers and finance department everyone was simply amazing. I have never experienced such a smooth and quick transaction. After a quick negotiation the deal was too good to pass up and I ended up making the purchase on the spot and was out of there in a total of 2 hours. That is UNHEARD OF! I am used to spending an entire day in a dealership walking around in misery. There was no BS, no additional fees, no sales pitch and no extra happy sales managers walking around to try closing the sale. I couldn't be happier! I will be back! read more

Richard Lucas Subaru - Car Dealers Near Me - Avenel, New Jersey

If you are looking for a Subaru, THIS is the place to go! Please ask for Cameron!! I was slightly unsure of what I was looking for but Cam was patient, insightful, and helpful. I felt that all of my needs were heard and acknowledged. More importantly, everyone at the dealership was so friendly! There was no pressure whatsoever. I left the very same day with the forester of my dreams :) Huge thanks to Cam & Richard Lucas Subaru! read more

I would like to give a personal shout out to 2 of their crew members. Jason and Ryan. These guys went above and beyond to deliver outstanding customer service. I brought in my Forester for service and was quoted an honest and fair price. They offered free shuttle service to and from my home so i did not have to wait. The waiting room however is comfortable with plush seating a phone charger station. Ryan even lent me his phone charger. How awesome was that. The waiting room has coffee options, snack and drink machines, which is not offered at the new Union Subaru dealership. Their crew is informative, knowledgeable, and friendly and they don't pressure you into getting a service done that your unsure about. Yes. I absolutely recommend the Wood bridge (Avenel) Subaru Dealership read more

So, we picked up our Subaru from this location in August. Drove from New York. 1. We were told the license plate is temporary and you'll be receiving your new plates in the male. 2. After arriving home, I realized I didn't have an inspection sticker on my car. Apparently they can't do that, since they are in New Jersey. Would be helpful to know that. I called and the manager he never made it to the phone, nor did he call us back. 3. I had to pay for a New York inspection on a Brand NEW CAR. Isn't this covered in all the prepping and paper work. I did pay for that. 4. We hadn't received our plates in over a month. I thought maybe Covid-19 slowed things down. I called Subaru, "It's now October and I haven't received my plates. why is that?" They had them since the first week in September and never told us. Nice! 5. I have the plates now. But there is no License Plate mount on the front of the car. Guess they saved a little there too. I'll need to buy one of those too. Everyone, you're doing an amazing job. Please share this with your colleagues. read more

Huge thank you to the team at Richard Lucas Subaru! For a usually stressful event, they made every step of the way easy. The salesman Nick Grippi was extremely friendly and knowledgeable. He has the perfect blend of kindness and wit to make our conversations enjoyable. Each person I had an interaction with answered all of my questions and simplified everything making it an overall great car buying experience! read more

I was in the market for a new car and had been at several dealerships. Ultimately a Subaru seemed to be right for us and the people here were very informative and worked with us to make our purchase a good experience. read more

Brought our 2020 Subaru Outback to Lucas for the 24K service that we prepaid along with the 8 year, no deductible gold, added security warranty, both from Subaru. We had previously brought the car to Lucas for the 6K, 12K and 18K service, all under the prepaid maintenance also. They call saying they 'recommend' a cabin air filter, engine air filter and throttle body service. It took a total of about 45 minutes to get them / Subaru to see that we had the maintenance agreement and 1 of the filters was covered in the 24K service. The other filter would be replaced at 30K. At that point, I needed to get back to work, I OK'd the throttle body service. Foolish me, I thought they'd treat us right. Turns out from calls to other dealerships and forums on the web - a throttle body service MIGHT be needed at or after 80K miles and we'd have had poor performance from the car (again, the car has 24K miles and no performance issues). Subaru doesn't even list it as part of their scheduled maintenance. This dealer 'recommends' it... for the car's needs? Or their bottom line? It is just an upsell we fell for. Shame on us - but you can be warned. read more

I took my Subaru Forester in for service because I thought I needed new brakes and there was a problem with my front axles. They looked at my car for 25 minutes and give me a estimate of over $2600 for axles and brakes. I called my local garage and they said they can do the work for much cheaper. The estimate included a long list of repairs I should do for a grand total of $5200. It was crazy! I tell the man at the service desk I won't be using them and they still charge me $199 plus tax for JUST LOOKING AT IT! For 25 minutes! I ask if I can get the suggested oil change there (which I didn't need right now) and they said the $199 can only go against the brake and axle repair. Peter at the desk was a nice guy, but I will NEVER go back there again. Over $200 gone in 25 minutes for NO WORK DONE. read more

I have an appointment to do oil Change, this gentleman name Peter (service advisor) made my experience painful. He is not the kind of person you want to encounter as a service advisor. He is more than rude and seems to be stressed at all times. Is not the first experience in this place and I cannot tell that this is just coincidence. I ask him to set me an appointment for something else that my car needs, he wasn't responsive. They should remove this person from this position and hired someone who is really willing to help and better attitude. read more

I love my 2021 Forrester. I got a good deal on the lease. The service is great (both in the showroom and the service center). I'm giving you five stars but there is one little thing that you need to work on... This is not a changing table! Please get some changing tables. read more

Richard Lucas Subaru - Not a changing table! - Car Dealers Near Me - Avenel, New Jersey

Very unprofessional and disorganized. The potential damage they caused my wife and I is in the 10s of thousands. I've been forced to call his dealer multiple times because of the many errors that they make. They damaged my wife's credit which I'm still trying to clean up three months after the purchase of a vehicle. I even attached a notarized letter saying that assume all responsibility for it. I did a lot of legwork trying to clean up the incident but it's still not enough and will need to do more if it is to be fixed. Getting our permanent plate was such a headache. I would call they will tell me they would need to call me back but hang up on me before getting my number. They will give me misinformation and brush me off on multiple occasions. When my temporary plate expired I want there to get another temporary plate. I called earlier that day and multiple times that week asking if the permanent was in and each and every time they told me no. When I showed up in person for another temporary plate as mine expired that day someone finally looked for the plate and found it with the registration. He implied no one really looked for it before because it was too early for the mail arrive. We traded my wife's old Honda CRV unfortunately this dealership didn't pay off the lien in a timely manner. They also did not contact Honda and inform them that they assumed control of his vehicle. As a result of their negligence honda issued a no payment which was sent to the credit bureau's. I had to call the dealership and inform them that they did not pay for my wife's vehicle which they immediately scrambled and paid off the lien as quickly as possible. I spent hours on the phone with both the dealership and Honda in order to get the late payment removed against her Honda financial statement. I think the dealership is under the impression that it was their work alone which caused this when in reality they couldn't even discuss my wife's account with Honda until after I authorized them to speak on the account and the authorization I gave was in a limited capacity. For all my trouble with the dealership was kind enough to send me a "complementary" two-year maintenance package. I was underwhelmed by this gesture as many other dealerships give that for free when you purchase a vehicle. They also sent me a letter reassuring me that no damage to my wife's credit existed while assuming all liability; they use the word responsibility but that's really liability. Fast-forward... We've been regularly checking my wife's credit as a result of this incident and begin the process to refinance our mortgage. Our first free credit report that we received from each credit reporting bureau doesn't turn up any incident. However the following month my wife's Discover card and the fico score they give her shows a 77 point drop in a month and one late payment when all previous records indicated no late payments. Her score went from 818 to 741 and resulted in a drop in tier. The long and the short of it is right now I'm waiting to get another credit report from each bureau which the dealer agreed to pay for and give them the results. I was told by the dealership that I would be hearing from Richard Lucas who handles the financial aspects of matters like this. To date I still not have heard from him But once the results come back they will hear from me. There is absolutely nothing this dealership can do to improve their rating with me the damage that they've done to my wife's credit likely is worth more than the cost of the vehicle. I will be working on actually fixing the damage they have caused, I'm optimistic that it can be rectified but at the expense of my time. read more

This is an updated review for there service department. They have been great especially Mgr Jason Isidore and my salesman who now works at the service Dept Ryan Eavey . I had an emergency and they were able to take me right away and fix the issue with my 2016 WRX . They explain everything in detail and don't make you wait all day like my Jeep dealership. They are both professional and knowledgeable in there field . Overall between the sales and service I'm extremely happy ! This place is a A+++ read more

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I am a very paranoid car owner and am afraid of things going wrong with my car. The guys at Richard Lucas Subaru have never given me less than excellent service and they're also super nice and alleviate all of my concerns. One day I was riding on the parkway and my tire went out and I called Jason and they saw my car immediately and I was out of the store within an hour, good as new. Can't speak more highly of them :) read more

The guys and the service is great here. They took good care of my WRX and the wait time was not long at all. Met some New Yorkers and it makes sense why we all come here read more

I had visited Lucas Subaru when I was in the market for a new car last year. I did not end up buying there, because I feel like I wasn't getting a good enough deal and the sales guy wasn't easy to deal with But since they're the closest place to get my Subie serviced I came here. Saturday was pretty dead by dealer service standards. The dealership itself is not that great - you have to drive through this tiny lane to get around the backside where service is. Nothing is clearly marked so I had to ask someone at Chevy service. Its like the Subaru section was an afterthought and Cheverolet gets all the space. Ok so I go in and its one guy behind a ratty looking desk. The check in was fine and my wait wasn't long but it just kind of depressing in there. Not one of the nicer places to wait while getting an oil change but the service was fine. read more

I have mixed feelings about this place. I have heard good things from co-workers BUT after I drop my car for various services they seem to forget about the customer. Seriously, one would think they would call the customer to let them know if their car servicing was complete or if it needed more time...or a part etc... BUT THIS PLACE NEVER CALLS. They say they are going to call and then NOTHING. I work in retail and it is like a cardinal rule if you tell the customer you are going to call them - YOU CALL THEM! This has now happened at least twice to me at this location (it happened before COVID-19 so that is not an excuse). I know this seems like a small thing but customers should come first, I mean they do want my money right? Guess what. they probably have lost my business. I will go to Subaru in Union, Old Bridge, Flemington etc.. read more

I would like to publically acknowledge and thank Mike Provilon, a sales and leasing consultant, who graciously and expertly connected my new Samsung Galaxy S10 phone to Bluetooth on my Subaru Impreza. Not only was Mike accomplished, professional and friendly, but he also found a car key that had managed to slip off my key ring and had been missing for a week! It is noteworthy that Mike did all this without receiving any compensation. When it comes time for me to buy a new car, I will look for Mike and I will recommend him and Richard Lucas Subaru to my friends and family! read more

Service department is horrible, unresponsive. I have had a problem with the SiriusXM radio on a new Outback and it took three separate visits and 12 hours of waiting at the dealership to fix it. Even then they did slipshod work and did not reconnect the radio prpperly read more

Over the past two weeks, I had the pleasure of working with several employees of Richard Lucas Subaru to purchase my first Subaru. After several negative experiences with other dealerships in NJ, I chose Richard Lucas Subaru to make my purchase because I heard good things from other Subaru owners and felt they were worth my business. I was pleasantly pleased with the service and professionalism I received from everyone at the dealership. Initially I was contacted by Scott in online sales and spoke to him over several months about the car I wanted. He was always helpful and answered all my questions. When I was ready to make the purchase (months later) he connected me with Bill P. who became my salesman. Bill was friendly, knowledgeable, and professional. He was able to locate the car I wanted within a few days. Also, being a single female I went into the dealership and I didn't feel intimidated or uncomfortable; everyone was super friendly and welcoming. I also met the sales manager (Greg) who had a great personality and I felt he gave me a great deal for my 2018 Touring. Lastly, Jason in finance helped with all my paperwork and on the day of pick up things went rather smoothly and I was done within 15 minutes. Overall, I highly recommend this dealership and will be returning for maintenance or any other needs for my Subaru. I love the car and I am extremely happy with my purchase. Thank you everyone for making my car buying experience a pleasant one! read more

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After having problems with my battery, I called Jason and Ryan about my concerns and the fact that I was worried about bringing my car in for service due to my need to self-quarantine. They offered to come by to pick up my car and take it in for evaluation. As usually, they quickly diagnosed and fixed the problem, then brought my car back. I can't express how much I appreciate them helping me keep my car running while also keeping myself safe. Thank you! read more

The entire buying experience was first class. From initial contact through the signing of the final documents everything was great. Kudos in particular to Joe E. and Artie! I certainly would do business with you guys again! read more