Their service is terrible; what they say differs from the actual sales process. They failed to complete the vehicle paperwork on time and offered nothing but numerous, dishonest excuses. read more

They only care to make a sale once that you sign the line and they get your money they want nothing to do with you. It's kind of strange because you would think they want repeat sales, but I think they must have a big marketing department because, on top of all these bad reviews who could imagine they stay in business. read more

*** BUYER BEWARE *** I'll make this short and sweet: call before going there and ask them how many fees they have. Again, do this before going there. If you don't you're wasting your time. They won't tell you, because they're astronomical. Hit me with almost $6,000 in fees ON TOP of the sale price of the vehicle. Couldn't be less transparent either. 2 hours of my life that I'll never get back. Bought a similar vehicle at another dealership the next day over the phone in 3 minutes. Stay away unless you like having your time wasted and like to overpay. You're welcome....... read more

The kind of place that feeds the used car salesman stereotype! JR was so helpful till the sale was made, but couldn't get a call back when I had some questions. You live and you learn read more

This place is honestly a waste of your time. There's a reason for so many bad reviews. We had an appointment to see a car and our sales person did not speak to us at all about it. He pulled it out front and we got to look at it closer (obviously, COVID) which is fine. However, the car looked nothing like the online pictures at all and when we brought up the fact that it was damaged, the man literally said "thank you for your time" (with an attitude, might I add) and walked away from us. I have never seen a car dealership like this. Also, there were not adhering to any COVID guidelines whatsoever. This place looked like where they go and chill. The receptionist was on a personal phone call and it was obvious when we arrived. Our "salesman" was borderline disrespectful, and no one was wearing masks, lol. Please shop elsewhere. read more

Unless they have a car you really really want, I recommend you avoid this dealership. Trust me, it is not worth the hassle. They don't even know if their name is Car Revolution or EMG Auto Sales. Not even a week with the car, there was a bubble on the sidewall of the front passenger tire and a crack on the windshield that was slowly creeping up that I didn't notice. We negotiated on a price within the first hour, and I was getting instant alerts of my credit score being pulled multiple times. The next 3 hours were just them pretending to try to get me a better deal, but I didn't receive any more alerts of my credit score being pulled. Just more fluff and them trying to increase the down payment which they are trying to pocket. Anyway, I asked for the paperwork that day because it's all about the total price. Not the monthly amount, not the interest, but the total amount. They said they couldn't produce it that day but would have it ready when I come back to pick up the car. I was confused because the whole time Franco kept asking if I could take the car that day. Furthermore, they strategically called me at night an hour before they closed to rush to have me sign the contract and parked the car in a dark area of the parking lot where I wouldn't notice the crack on the windshield and bubble on the tire. First of all, the total price that we negotiated was NOT the price on the contract. When I questioned the figures on the contract, both the finance manager and Franco stumbled on their lies. A week later, I called the dealership and emailed the salesman, Franco, about the 2 issues I faced with the car to see if they would reimburse me the $1500 in repairs (tire & windshield), but was ignored and never reached back out to. I am a full-time Doctor of Clinical Psychology student. I don't have the bandwidth to chase people. If that's how they want to do business, let them be. I'm pretty sure a bad review hurts a business more than $1500. Either way, I hope this honest review helps you in your car search. read more

we made an appointment to buy a van - was told it was available and set up a time to drive almost an hour to the dealership. when we arrived oh it's not there but we do have a more expensive model. I am so furious this is such a scam!! I will be reporting them and will posting where I can. Cynthia read more

I know a lot of people have been ripped off by the stupid dealer prep fee that they add on in the finance office after you have negotiated the price. Please file a complaint with the Federal Trade Commision at: www.ftc.gov/complaint or call 1-877-FTC-HELP. read more

another *** BUYER BEWARE *** requested their e-price, received a phone call demanding me to come by for that - to discuss it with a sales man. I asked for the actual car cost. - Not unless it's in person... What then E_Price mean? Get their "out of the door price", which should includes all their fees, taxes, plates and registration amounts to be listed before your trip. read more

Terrible service. I inquired about a truck sunday night, they responded monday morning saying nothing about the truck, but thanking me for my interest. I asked if the vehicle was still available, it took them over 72 hours to respond!! They said "yes it was" (obviously it was because customer service here sucks). So I asked for a test drive. Its been over 24 hours and still no response! So I call in and get a VERY rude woman with a thick hispanic accent who is clearly annoyed by my call. She puts me on hold for 10 minutes so I hung up. Just another terrible car dealership in Jersey. God bless anyone with the patience to shop at a place like this read more

Worst experience of my life I bought a dodge pro master 2017 and after 2 weeks broke down transmission problem went back to the dealer no rental almost lost my job has to get another van that I'm paying with my own money because my warranty kicks in a month after u buy a vehicle with them nobody has help me read more

After having visited this establishment twice, I would definately NOT recommend them to anyone. When buying a car, especially a used car, buyer beware. The turnover of sales associates and the underhanded way of doing business at this establishment is quite concerning. They have no conscience of how they do business other than for their gain at any time. Definately poorly ran. read more

Biggest bunch of clowns for sales people at this place. One guy really makes car sales people look like car sales people. I walked in, signed in, was taken by to the desk of probably the biggest ass wipe minus a college degree. He took me outside to look at the car, didnt even ask if I'd like to test drive it bc he said it "drives like a dream" since it was a 2019. Let me just take his word for it!!!! So, he said he wouldn't let me test drive it until we negotiated the numbers. When was the EVER a prerequisite for selling a car. Usually in sales thats the last and final stage of a sale. Regardless, I wanted absolutely no part of it and left straight from the parking lot. I will try and find this clowns name and post so nobody has to experience something like this. read more

Great service provided by Junior, no headache stress free and easy ....car buy no longer horrible .....please take a moment and go to EMG for your car buying options .... read more

EMG Auto Sales - 2019 Ford Fusion hybrid THANK YOU JUNIOR - Auto Repair Near Me - Avenel, New Jersey

Since they don't tell you and they don't give two fucks about you once you purchase the vehicle make sure that if you test drive something get the full feel for the vehicle. They do not care about the customer. I don't want someone else to go through that. You work hard for your money and there are a lot better and more compassionate dealerships out there than this one. Please do your research and protect yourself and your pockets because this dealership doesn't care about none of that. Being the 8th vehicle I have purchased. As a Veteran this was the ultimate worst experience. filing a complaint with the Better Business Bureau. We explained to you we don't feel safe in the car for me or my family and all you said was trade it in or Good Luck. That speaks volume you have no care about your customers safety, so why should we the consumers trust you. Capitol One even said to return the vehicle we have been calling since Monday and the finance manager is always busy, they say he will call you back and he never bothers to even call. Super disappointing. read more

I called and asked if a car they listed online is still available. I gave them the stock number of the car, and they told me that it was available. I drove 2 hours to get there, and then they said that the car was sold that morning. They asked me to look at other cars they have on offer. I left. After, I was skeptical, and so I come on Yelp to read their reviews. It seems others have had the same experience. Either it's a shady tactic, or it's bad management. Either way, they deserve zero stars. read more

There are a lot of negative reviews about EMG but my experience was my best to date. Just purchased a 2008 GMC Acadia from them. The car looks BRAND NEW and they worked hard for me to get me a better APR than my own credit union was offering. Mike is the best. He was attentive and patient. He nor did any of the other employees pressure me into my purchase. I would definitely buy here again. Samuel Spears read more

EMG Auto Sales - Auto Repair Near Me - Avenel, New Jersey

Buyers please beware! First off, by seeing all the bad reviews of this dealership, im not sure how this place is still in business. I called about a 2015 VW GTI they had for sale, asked them to get me a video of the car. it took them almost 48 hours to send it to me. Once I finally got the video I was in a rush to get a car, so my wife and I drove up (2 hours away from us) the next day to look at the car. The car drove well but the body was pretty beat up. Still in Need of a car I decided to go inside and try to make a deal. On their website the price of the car was $17,431. When they ran the numbers for us, they stated they have fees to add so they can "make money on the car". The final price of the car with all the "fees" was almost $23,000. I work in the car business and have never seen such a sad representation for a dealership in my life. This place needs to be checked out by the Better Business Bureau (which I will be contacting after this place completely wasted our time). I really hope this dealership finds new management soon. read more

I'll have to say, I was skeptical of any car dealership, especially used. However, my experience was pretty great. I found the car I wanted online. I went to the dealership, it was listed below fair market value, there was no need to haggle, they still gave me a nice discount, and made the process as easy as humanly possible; in other words, they behaved in a manner that was "We actually WANT your business" unlike some dealerships which act like they're doing you a favor and it may or may not be worth their time. Mike (The person who showed me the car) was very friendly and we had a little "bro" moment, was very sincere, unlike some car salesmen. Bill the finance guy was old school and friendly, and the receptionist Natalie was very nice and personable. Full disclosure, my credit is a little bruised; however I've not missed a payment in 7 years, they found me a loan...it was a little higher than normal, and that's okay I expected that, so it wasn't surprise, I knew I was going to pay a little more because of the state of my credit, but they put it all together, it hasn't been a problem so far. There is one minor problem with the vehicle, but it's something I'm sure was overlooked, and it will be easily resolved.(It has to do with the comfort access entry, the keyfob still works like a traditional keyless entry, but there's a small issue with the comfort access, not sure if the battery in the fob needs to be replaced or if there's a short in one of the handles...troubleshooting to get to the root cause of the problem.) read more

Love this dealership ! Those guys they do the hard work for the buyer by going in to the wild to get the best luxurious vehicles in the planet and bring it to you on gold plate. If you in the market for luxury with thousands of $$$$ less than dealers you need to pay this place a visit and ask for Omar who can make the deals happens to you. I am happy customer just bought my GL and will buy my second car from EMG Auto. read more

I called on Saturday to confirm the availability of a couple of cars. I was told both were available and ready to test drive. When we got there, an hour later, we were told both cars were sold and not there, but, hey, what about this other car, that is not at all what I'm looking for? (Don't mind the warning errors that pop up when you turn it on - the price can be discounted.) This morning, looking through updated auto listings, I find the two that I had been asking about listed again this morning, and a listing for one I was told on Saturday that was "long gone" posted again yesterday. I was told on Saturday that their web site was showing old listings because they fired their internet girl for leaving cars on there. I'm going to guess that's the name of their game, given the repostings this morning. Very very unimpressed. I won't be wasting any more time with them and certainly won't be buying a car there. read more

Went in yesterday to look at a used vehicle for my business. The customer rep who helped me was named Omar. He seemed somewhat friendly when we first met. He took down all the information of what I was looking for and showed me 3 vehicles in stock that would meet my needs. He went to grab the keys and brought me out to the lot. That's when things went down hill. He gave me the 3 keys and said the cars are over here in this section. He told me to take a look at them and he was going inside to fax something. He left me in the lot to look for the cars and went in. I was lucky enough to find two of them but was so disgusted how my time wasn't valuable to him that I returned the keys and told him I have never had a salesman just leave me outside and leave. He kinda shrugged and said bye. Its as if he didn't want to make a sale. DO NOT RECOMMEND THIS PLACE. read more

Spoke with Junior (maybe the only honest guy in the dealership) closed on a price after a manager approval (after they ran the credit), than the finance guy (Juan) didn't agree for the deal.. In addition, he lied stating there are "3 guys" who are interested in the car - 1 on his way from CT with a certified check and I should decide yes or no for the higher price.. Guess what? It's been 10 days now and the car is still at the "liership".. Stay away.! Lies, bullshit and dishonesty.. that's definitely not the way to sell cars.. *My comment to the dealer reply: It's good that you "RepLIE" to my review but the price was agreed by BOTH sides and than you changed it! So do yourself a favor and don't make a fool out of yourself because people are not stupid! 16 reviews and only 1 star... Everyone that comes here knows who's lying and who's telling the truth!! read more

Bait and switch type shop; completely untrustworthy. I drove up from CT to pick up a car which apparently no longer existed. The salesmen and manager both pretended to have no idea what car I was referring to, which prompted me to show them the live advertisement that was currently on their site. They did not acknowledge and proceeded by showing me other cars. Stay far away. read more

These people are such a fraud. They use bait cars to bring you in and then once you are there they just happen to have sold that car a day ago. They are a joke! They are all liars and a bad name for used car dealerships. They will waste your time so don't even go to this place unless you enjoy getting ripped off ! Worst experience at a dealership ever. I will be filing a complaint against them with the State's Attorney General office. BEWARE !! BAIT AND SWITCH people !!! read more

EMG Auto Sales - Bait ans Switch - Auto Repair Near Me - Avenel, New Jersey

This place is extremely unprofessional and false advertise. My husband has been reaching out to them in regards to a car we found online and they took forever to respond and wouldn't discuss price over the phone. We live two hours away and wanted to make sure this would be what we wanted but they wouldn't. So we made the drive and they try to hit you with astronomical fees. They said they need to do that to make money on the sale. They literally told us they make the price lower online so they draw customers in and then give them the actual price. It's an insane business practice and a complete waste of time. read more

I actually had a good experience here after a friend recommended them to me I was worried when I checked yelp after my car purchase when I saw all the negative reviews But luckily for me.. I had an unremarkable experience.. I've been taking from car dealership before but for me, this time was I guess I was lucky ?? I would recommend hitting up Elias if you want to have a positive experience because I got no complaints there .. trust me.. I call a spade when I see a spade .. and Elias took good care of me .. he was thorough and was very patient with me Trust me when I say this experience was 1000x better then my previous experiences when buying a car I can only wish those who see this or have shopped there the best because my experience was so different ‍ read more

This is what they do here, every car your looking at WILL have $5,000 added to it on some way whether that be a bogus prep fee, bogus acquisition fee of some type. If you know this going in then you'll be more prepared to deal with them. The second most important thing is your pre approved from an outside bank otherwise every pre approval they get you will be minimum 5 points above your average approval rate. I went in here with 716 score being my lowest and they gave me a 15% interest rate letting them know i brought a pre approval letter from my bank capital one at 6.2% but was told by the finance guy that the price would definitely be different not going through there financial department. Let alone I agreed to $3900 out of $5000 of the bogus fees added on to the truck which I was willing to deal with knowing I needed another truck for my business. 2021 ford f350 crew cab diesel btw. I was trading in my fully owned Camaro Zl1 which I was getting $1k less my kbb instant trade in value price which it was obvious they were trying to take advantage of me on both ends. I feel from looking at these reviews if they just listed the vehicles they sell for the price that they were truly willing to sell for then they would make double the sales but once they get you into talking about finance and you realize they are " interest padding" significantly by 5 points ( which is completely legal for them to do) and banks allow it also, " a hidden agreement behind the scenes not on paper to kickback dealer piece of loan agreement interest) * as long as you keep the loan for 6 months minimum* they get the full 5% interest of the loan and bank keeps the 10% interest when that alone at 10% interest is minimum 2+ points above your average approval rate. I was pre approved by two banks prior and I held this info thinking let's see what they come back with. Keep in mind I was putting down half my trades full value down on this truck so it would of and should of netted me the lowest interest rate available due to putting down 30% the trucks sale price and I get 15% ? ? I confirmed with capital one and my interest rate from them went down from 6.2 to 5.5 % but what's odd is capital one sent the dealer a full approval to dealer for 15% ??? So this shows you that they are significantly padding the rate maybe as much as 8- 9 points which again this is all hidden on paper. Once I said I'll pay/cash / pre approved financing alone he said 10% of the trucks actual sale price will be added by rejecting in house financing. The writing is on the wall and it's obvious these guys are attempting $10000 profit on every one of their vehicles and what's sad is they are most definitely getting away with this daily because I walked willing to pay $44.500 internet price plus $3900 bogus fees a $500 dealer doc fee and nj state taxes and plate Dmv fees were also separate and willing to pay all this they let me walk because they essentially turned down a cash payment / no financing in house. read more

Bunch of crooks, ZERO STAR Do not go there, found a car on cars.com, called spoke to Jose , he bugged me for few days asking me when I will come to test drive it. After a week I decided to drive there from NYC to see the car , spoke to Jose to make sure that the car not sold , he swore that it is mine if I like. Took off work and drove there with traffic took me two hours, once I got there, Jose turned out to be the phone person who bugs customers with his calls, then he took us to another smart A....s to tell us "the car was sold but we have many to choose from"old stupid tricks, now I understand the one star reviews. Save yourself the headaches and do not go there or give them your business.again bunch of crooks. read more

I bought a 2010 jeep liberty there last month. Took it to inspection and it did not pass. The sales person Omar who sold me the car assured me it was gaurenteed to pass NJ inspection otherwise they would fix it to do so or refund the money. It says this in my receipt as well. I took it back today and spoke to John who told me that as per Gene they refused to do either as Omar was not there to verify this. Horrible shady business. Will be taking to court. read more

The four stars is for the car I actually got. This is going back to 2010. I was sold an Infiniti G35 by Omar. Not sure if he is still there. Omar was very nice and not pushy. I still have the car to this day. I do plan on upgrading to a M3 and was thinking of coming back here to purchase if Omar is still here. These bad reviews are making me second guess coming back. However the only scam I got from here was the "warranty" I got which added and additional 3k to the purchase. It was absolutely useless and I ended paying out of pocket to a local mechanic. I would not Repurchase a warranty if I end up buying the BMW from here. read more

Fantastic experience. I purchased a 2015 Honda Accord sedan from EMG using their auction search service. I originally came by to test out a 2013 Accord I saw in one of their AutoTrader listings. Unfortunately, it had just sold right before I got there. I told the guys at EMG exactly the make, model, trim, color, and mileage of the car I wanted, and they had their outpost facilities search domestically for a deal at upcoming auto auctions. Within 3 days, they found a listing that matched my specifications. One week after that, the car was delivered so I could come inspect it and decide if I wanted to buy. As advertised, it was flawless... The car looked, felt, and drove brand new with 11,700 miles on it and a clean 1-owner carfax. I knew coming in that the fee for the search would add a little onto the sticker price, but after a little negotiating we arrived at a deal relatively close to kelly blue book value. I was okay with paying slightly more knowing it was certified, flawless, still had the factory warranty, and was sold by a reputable group who know what they're doing. We dealt personally with Franco (our salesman) and Juan (sales manager), who were excellent. Franco made himself available any time via personal cell, and we exchanged messages regularly during the search process. The whole staff treated my family and me well while there. We would gladly do business with them again. I highly recommend you do too if you're looking for a used car. -Ken read more

Lazy, deceitful staff. I would stay away from this place. A lot of their cars are auction rejects that no other reputable dealer would put on their lot. On top of that, the lazy staff would not even put in the credit app before telling me I needed to put a ton of $ down and other lies. I had to do their job for them, and contact the bank. After the bank told me that they're was no issue with an approval, they put the credit app in. Not before adding $8,000 to the price of the vehicle though, and telling me that I had to put $ down because the bank didn't approve it. So I called the bank back to ask what happened, and they did not require $ down and they certainly did approve the loan, but they warned me that the dealer was showing me a denial in order to steal my $ by requesting additional $ down. So they tell me that it was a mistake to add all of those fees and they must've just put the app in with the wrong vehicle. Now they are texting me telling me that I have an approval and come on down to get the van. For 3 days I repeatedly asked for the terms of the loan so that I don't drive over there for no reason, and for 3 days they give me the run around. Finally I hear back from the lazy salesman today, only after posting an honest review on google. And he was only contacting me to waste more of my time. Read all of the 1star reviews and the nightmares people have gone through with this place before making a decision to purchase. There are many reputable dealerships in the area, unfortunately, EMG Auto is not one of them. read more

Have to preface this by saying the customer service women that helped us make an appointment were SO sweet and helpful! They made me feel confident in my ability to be able to view the car I was interested in and answer any simple questions I had about what to expect when I arrived. The dealership itself, however, was one of the worst I've ever been to. We came prepared to make an offer on the vehicle, put a good down payment, had pre approved rates and complete competitor prices for the same vehicle, but the salesman Mike "taking care of me" wasn't helpful at all. It felt like no matter what I said, he kept inflating the end price no matter what was put down on the vehicle, or over how many years it was financed and he didn't hear any of my questions about the vehicle and instead just talked over me about something entirely different. It was a hugely frustrating experience since I was absolutely willing to buy the vehicle today since I drove hours to this lot, but the salesman felt so unwilling to work with me about a price breakdown on WHAT the fees were so I knew more about how the vehicle was priced. Once he heard I asked about the same vehicle and what they were offering, he just shut down and said "oh well then someone else can buy this car tomorrow." Again, this was an awful experience in person, but over the phone and online the customer service from the woman I spoke to was stellar. I definitely wouldn't recommend this place to anyone, but hopefully it was an off day because it felt like the salesman Mike was just unwilling to sell the car I was looking at. read more

Scam Artists. The price advertised is NOT the price that they are willing to sell the car for..... PLEASE STAY AWAY! Buyer Beware.... What a joke. They add $5000.00 to the price. Bald tires that they wouldn't replace and they try to make you beg them to sell you the car for the advertised price!!!! They want to appear on all search engines as a "GREAT DEAL" when in fact they are NOT. We left without the car and with a good lesson learned. read more

I wanted to test drive a car and they just turned me away because I did not have an appointment. You would think they were selling Bugatti's. Never will I go back there. read more

DON'T BUY HERE Price of car was a ripped off compared to the many problems I had with the vehicle. Plates were sent out late. Check engine light came on after 2 months. I was sold a car that needed engine replacement, catalytic converter, and a bad clutch. The extra money I had to pay out of my pocket was ridiculous compared to the amount of money this dealership was asking for and the amount of money they wanted to try and fix the car which they knew was faulty to begin with. I will never buy anything else here and I would not recommend EMG Auto Sales to anyone. They should be shutdown for doing business the way they do. read more

I finally found the car I was looking for: a 2013 White X6. Panda, Panda Panda, Panda, Black X6, Phantom White X6 looks like a panda I need the WHITE!! After speaking to Wendy, she explained that the White BMW X5, with all the trimmings, was available.Went there with Mi Rey (my man), but I did the talking as I am all about negotiations. Now, this is where the story gets good. Not to air out my dirty laundry but my debt to high/ credit utilization was not up to par. Basically I am carrying too much debt. My score is a 650 but THOSE DAMN STUDENT LOANS GOT ME. Why did i live in the dorms, why lord. (Spoke with Junior (maybe the only honest guy in the dealership) Like Yonatan B. said in his review. I went right to this dude. Junior. The salesman, Junior, was on point providing great customer service while being super informative. I must say, although I ultimately did not purchase the car, I do appreciate the great customer service I received. Despite being disappointed, I am from NYC and the saying goes: "YOU BREATHE YOU DRIVE" so, I did not get my PANDA X but I am coming for it and once I get this credit situation fixed. I will be there to whip all my broads from Atlanta. I am a fan read more

We purchased a Nissan NV 1500 from EMG Auto Sales Group in October of 2020 from sales rep Amir Lindo. The experience was the complete opposite based on the companies review. I was shocked that the purchase price with no hidden fees was as accurate as the agreed purchase price discussed over the phone. I was expected hidden fees such as dealer prep fees, tire waste fees, finance fees, inspection fees, title search and title document fees but none. I would buy from this company again and to be honest if you are direct and to the point you are most likely not to receive the run away. This dealership isn't as bad as it's reviews would suggest and I recommend them. read more

Visited their dealership last weekend, and had a very good experience. Having read reviews prior to my visit, I set my expectations pretty low, but all in all, a very good experience. I didn't call ahead and ask about a specific car, since I was already visiting another dealer in the area. That being said, they have many cars on their website, that have been on there for several weeks, which when I got to the dealership, they didn't have. No big deal, except the car I specifically wanted was one of those listed on the site, but not in stock. Given the specificity of the model I was looking for, it isn't surprising, since whatever dealer does have that exact model with those options, the car usually spends less than 1 week on the lot before someone buys it. I test drove 2 cars, and Mr. Ortiz was very helpful, patient and not pushy. After i spent about 45+ minutes taking my time looking at the cars and test driving them, we went inside and met the manager, Juan Jose, who explained whatever pertinent info needed explaining, such as financing, warranty, etc. They were also open to working with me on the price. I didn't end up buying the car because it wasn't exactly what i wanted, and there were other dealers i wanted to visit who had the specific car I'm searching for in stock, however I am still keeping both this dealer, and that specific car in mind. In summation, both Mr. Ortiz and Mr. Juan Jose were professional, and did what I expected them to do, cater as best they could to my needs. I will be keeping them in mind when I am ready to purchase. read more