Don't go to this enterprise. The service is terrible you will wait an hour to get a ride then another to get a car unless you want to be forced to pay for an upgrade or get a dirty car. Worst enterprise I've ever been to Updated: Upon returning I did get quick friendly service. I reported I was unhappy when I took the car out and they asked me about my yelp review. Explained why I was upset and received seemingly sincere apologies. Changed to 2 Stars but probably will stick to airport enterprise for future rentals. read more

They have a lot of stuff hidden in the contracts. If you do rent from them I would definitely get the extra insurance and take your own pictures with time stamps. They took pictures before we drove off and now they say they no longer have the pictures and that they did look at the video but they said there was nothing on there clear enough to show if there was damage or not. They screwed us for over $1,000 and told us they don't have to prove to us that the damage to the bumper was there before we rented the vehicle and if we don't pay for it they would put us in collections.So either we can let them rob us or spend a lot more than $1000 to take them to court. read more

Made renting easy and had the rental truck I love/had been looking for! The truck was being returned when I was walking in and I asked if it was available and the staff said yes and said they would start getting ready while I checked in. Happy Happy customer thank you! read more

First of all, Yelp removed this review because they said I reviewed the wrong location. This is the correct location regarding my experience so I am reposting the review. My husband got hit on the side and his car was totaled since June 4th. It took triple a whole week to get him a rental car. We go to the Enterprise on Clovis and Shields because that is where they first told him to go. We went and they said they called and left a message that the car was on Shaw and Willow. Shaw and Willow location is what my review is about. My husband checks his phone and no message was left. They asked if his number was so and so and it was not his number. My husband goes to Enterprise on Shaw and Willow and Othelio or Ofelio pulls up the reservation triple a has for him and tells him even with the reservation, he was still going to have to pay $200 to rent the car. He's taken aback because when it comes to insurance, we've only had to put down a $50 deposit which we have yet to get back from when All State gave us a rental. He gets dropped off back home, calls Triple A and triple a calls enterprise. Alas, Enterprise has the reservation and all we have to do is put down a $50 deposit. I drove my husband back, spoke with the manager about the inconvenience of going back and forth for something that was not our fault and she apologized for our experience. Seth takes care of us and we finally get a rental. It should not have taken an hour and a half for us to get a rental that was supposed to be billed through triple a. This should have taken only 20 minutes like it has before. I usually love Enterprise because it is our go to place for car rentals, but it has disappointed me today. read more

I didn't like the experience that I had with enterprise. I need it to rent rent a car because my car was getting fixed @ Volkswagen and they rented me a car for the days my car was going sty there. They wanted to give me any car and dirty because they said it was going rain so why don't take it like that. Like they giving me the car free or what and also is not the first time I rent a car with them but always the same thing. read more

Horrible bait and switch company. Given a price upon reserving our car for my son's birthday and they upped the price by $120.00 so we cancelled. They were rude and demanding as well. I will never go here again! Nor will my fmaily and friends. read more

First off, everyone at this location is hands-down the most energetic positive kind and considerate group of individuals in a rental car agency I've ever had the pleasure doing business with. D'Shawn and Meg the manager did everything in their power to make sure my transition into a rental car was fully satisfactory. If you don't get your car from here, you'll miss out. Boom. Drops Mike* read more

Don't even know what to say.... guy at counter was nice and knew what he was doing. Everything was fine until I left and opened up the center console.... CONDOMS! CONDOMS EVERYWHERE!!!! So disgusting. I know it's not the centers place but obviously they don't clean the vehicles very well after each renter. I called and let them know and they didn't think it mattered. Disappointing read more

Customer service 3rd time in a row has been terrible. Don't have the promised car. I'm done here!!

Enterprise is hit or miss at best, but this Clovis CA location is a disaster. Dirty lobby, dirty cars, bad attitudes, inefficient, and desperate for adult supervision. If you need a rental car in Fresno try any one else at the airport! Quick, convenient, and no enterprise drama. read more

This is probably my hundredth or so time renting a car. Frat boys at this location need to go back to customer service school. The location itself is hard to get to because of all the day traffic and only being able to enter from one way. There are better locations in town with less bro nonsense. Won't be back. read more

Just about the WORST rental car experience I have ever had. Ever. First they charged me well over the going weekly rate because I reserved it first as a single day rental and I would have to return it and pick it back up to get the weekly rate. Are you serious?? Next even though I called ahead to inform them of the vehicle return and calculate my refund they still screwed up the return and shorted me by about $70 on the return. Earlier in the day when I called to inquire why my rate was so high a gentleman by the name of Damian wanted to get into a yelling match with me. Juvenile. Unprofessional. Lacking appropriate follow through and zero customer service decorum. read more

Good customer service. Pretty squared-away group of folks working here. I'm not real keen on the pressure to buy their insurance, but understandable given they are in business to make a profit. Tiny problem: The paperwork indicated the fuel was at 1/4 tank. I signed the paperwork without verifying. I get in the car and the fuel was at a 1/16th...almost empty. So I felt like I was getting ripped off on the fuel. I returned it at 1/8th full. They were cool enough to not sweat it. But next time I'm going to verify the paperwork against the actual readings. Overall positive experience. read more

I just recently started to rent cars to go out of town, and started to do so with enterprise. The team there is awesome, and they always do everything to make my experience the best possible. I always get great deals on rentals and the manager Hailey is always there to greet me and make sure that I am taken care of and that I am satisfied with my rental and her employees. If you are wanting to rent a car I strongly recommend going to see the team here in Clovis, you wont be disappointed! read more

I'm always at this office and they're great. I rented a truck not too long ago for moving and it was a quick and simple process. The truck was new and the rental process was easy. read more

I have used this Enterprise numerous times. EXCELLENT service! Today, they took the time to exchange my rental to one that was more comfortable. I have a knee injury that prevents me from bending my knee fully. I was experiencing pain climbing in and out of my original rental. I returned and they bent over backwards to find me a better fit! read more

Where do I begin? David I guess a manager to this location should be fired! He LIED stating he couldn't verify my bank card. Suggesting it was fake. Suggesting I should have another debit card to use. Perhaps a bank he knows. I CLEARLY SEEN WHAT HE WAS DOING. HE WAS PROFILING ME PERHAPS bc I was the second day without a car. I went to other location Nd guess what they verified card. Guy looked confused when I told him what happened. Stayed to me nope we just need to verify it's a bank in MN. Oh really!!! David you are not a decent human being. As a fellow latino I find this horrible behavior. I didn't look good enough to rent a car? You PROFILING one based off your criteria is appalling. It's VERY CLEAR you made me go to the dmv on purpose for nothing. I'm contacting corporate and as you stated so cocky "go ahead" I am!!!!!!!! Btw I'm in Law school, I here to sell my house Bc I live in Minneapolis ty very much. Judge much David? Lie much? read more

I love this location, have used them several times within the last year. I have never had a bad experience, everyone is great, from the front counter to the drivers that pick you up, to the detail guys, all are helpful, always courteous and attentive to each customer. I highly recommend this Enterprise location. read more

Enterprise is the best! I love the employees there. They are always professional and nice. They picked me up from my auto repair place and EVEN dropped me off promptly even as I was returning the car. I seem to get extra service when I rent and I love it! The insurance wanted me to use Hertz but I went out of my way to make sure it was Enterprise and I am so glad that I did! read more

this location has a bit better pricing than the airport. Friendly service and always attentive even when busy. I just wish their hours were a bit more extended. They will even give you a ride home when necssary read more

The group working at the Clovis store are great. They are professional, courteous and very helpful in checking in and out. The store is extremely busy at times, but this group is always ready to accommodate us (customer). I rent vehicles almost weekly, and have always had excellent service!! read more

I have been coming to this Enterprise for years. They have good cars and good service. Their employee turnover can a little bit high at times, but they always seem to find good workers. read more

Outstanding service from this location and on a holiday weekend no less, right after Budget rent a car totally ripped me off and left me $600.00 short! From the time that I called to the time I left their office with a brand new mini-cooper (which I will never drive again by the way!) it was LESS THAN AN HOUR! The car was super clean, had gas in it, and was ready to go! I wish I could remember the helpful guy's name (younger guy with glasses) THEY SHOULD WEAR NAME TAGS! Thank you very much and I will be back! PS did I mention that these mini-coopers are garbage? I had to drive it over the grapevine and I am positive that I could have pushed that tin can over it faster than what it willingly wanted to go. Added: The guy's name is Brian Carpenter!! He is a real gem!! read more

Even though their 800 number sucks and gives out incorrect info this enterprise is a class act all very nice, happy, and liked their customer driven jobs as opposed to the 800 folks. I will ALWAYS rent only from here read more

It's always a pleasure renting with Enterprise. My car is already waiting for me when I arrive. When I drop the car off they are always willing to give me my ride home. They are big on customer service. read more

The worst car rental company, do not use them. I went to rent a car and they said their system couldn't verify that I lived at the address on my drivers license. I assured them that was where I lived and received mail and that their system was wrong. The manager came over and still needed a credit card from me and I was only an added driver and not the renter. I went to Hertz and rented a car with no problem. Go to Hertz, they are way better and better customer service. read more

Fast efficient and clean. Five stars if had gone above and beyond (see free upgrade).

Great customer service. Everybody was friendly and professional but friendly. No Complaints for customer service. However, the car was HORRIBLE!! Who gets cars that each door has to be individually locked and unlocked? I reserved an economy car but got a compact. No explanation as to why the downgrade. The windows looked like somebody tried to lick them clean. The car also had no power when taking off with the air conditioner on. I've rented numerous times and this is by far the worst car ever. read more

So, I have used Enterprise a hundred times and with the exception of this last time it has been all good. My wait time to pick up and drop off was almost an hour. But the staff is friendly and helpful enough, but an hour in line? Okay, so the problem began when I was told that I had to leave a $200 deposit for the car....... after paying for the rental? Why? Then, when I returned the car they over charged me, didn't process my refund, and it took 4 calls to fix the whole mess. read more

Needed a cheap car on short notice. The price was right, and this Enterprise was kind enough to pick me up at the time of renting, and take me back a few days later when I returned the car. The employees were pleasant. The only downfall is the car was slightly dirty and smelled a little like a motel room...but, not so bad that I felt the need to complain. Overall this was a good experience and I would use this location again. read more

Constant issues with car cleanliness / maintenance there. Been going there for years, but not anymore.

Went in on a Saturday It was really busy so the wait was long, but the staff was very friendly and helped us out as fast as they could. On the return day the line was insane cars were backing up traffic on shaw and there was nowhere to park the car other then that it was a good experience! read more

I had one of the worst experiences with this Enterprise than I have with any other company ever. I have never written a review in my life but after how I have been treated by this company I had to. I made a reservation online that was confirmed just to be called hours later that no cars would be available for my confirmed reservation. That was at 5pm, I didn't end up with a car until the next day at 1pm! Also the website wouldn't let me redeem the Enterprise plus points I had,showed the manager at the branch proof and he "couldn't " do anything... bullshit. The car I received wasn't clean by any means with less then 1/4 tank of gas. After all this I called the store manager, district managers And corporate to tell them what happened all of which said it wasn't their fault and couldn't do anything for me to help ease my suffering and keep me as a customer. So I'm making sure I'm doing everything in my power to help them lose as much business as possible . This review will be copy and pasted on every review site I can find read more

This is the WORST enterprise (shaw in clovis behind Carla jr) I have EVER been to and my lAST time ever coming here smh I been renting her well enterprise for years only reason why I came to this location was because they were open on Sunday when I needed to drop the car off after being there for hours after they where trying to find every reason not to rent to me idk why there last thing was for me to rent it's there policy that I HAVE to have there insurance I told them it's okay I have mines on file already she said no I have to have mines and there's WHICH IS A LIE BECAUSE I RENT ALL THE TIME I just rented one yesterday and they had my insurance on file and didn't tell me I had to still have there insurance they of course explained my risk but still was able to rent we went back and forth on it I even call another enterprise and spoke to supervisor just to ask and they confirmed I don't have to purchase there insurance of course they need there car covered but if I have insurance that covers it with full coverage WHY did I have to purchase there's also oh and by the way I left there and went to another enterprise and was able to rent a car WITHOUT THERE INSURANCE ‍ read more

I always rent my cars here. Customer service is great. Cars are clean. Plus like the little extra that if you need a ride to Enterprise, they will pick you up, also if you need a ride back they will do that also. read more

Nice staff and clean place to pickup a car. It is a busy location it appears. Plan for your vehicle not to be ready when picking up and add 15 minutes. Airports are much smoother places to get a car. My average is not so good when renting a car from places other than the airports. If you don't mind waiting, then this is a good place. read more

I have rented from Enterprise for at least 15 years. The staff are courteous and the vehicles are clean and ready to go when I get there. I especially appreciate having a branch close to my neighborhood so I don't have to make the trek to the airport. read more

Service at this Enterprise location is good; lots of friendly, professional people to help you out. A decent selection of cars, perhaps not up to par with larger locations but they will "upgrade" you to a larger vehicle if you reserve a smaller car and they don't have the size you reserved (hint: get online or use a phone app to reserve). My only major gripe is the small parking lot and short "runway" out onto Shaw avenue. You have to pay attention to avoid damaging your rental. Perhaps a new location could facilitate business a bit. read more

This place is an absolute joke. I rented a car on a Friday night and told them I wanted to return it the following night, Saturday night. The gal helping me says ok and writes up my estimate for a single day rental, in my eyes indicating that there would be no issue returning it Saturday night. She doesn't tell me that they close at noon on Saturday and that if I drop it off after that that I'll be charged until Monday, three days of rental. When I call to dispute the charge, the management tells me there's nothing on their end that they can do which is BS because they obviously have cameras and can tell when I drop it off. Of course they could be reasonable and charge me only for time I used the car, but they chose to charge me an extra $150 because they failed to explain their policy to me even though I told them explicitly what my plans were. I never write reviews or make public complaints but this was a joke and I won't be using Enterprise ever again. read more

Wanted to try a car rental agency other than the airport. What a disaster. Several people there to pick up there rental cars and they were out of cars. Soonest they would have any back would be an hour. Why did their system let me rent a car a week ago if they would not have enough cars? Looks like we will be back using the rental agencies at the airport. At least you get in and out with a decent car. read more