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    Fresno Van Rental

    3.9 (14 reviews)
    Closed 7:00 am - 5:00 pm

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    7 years ago

    Chris gave us excellent service for our rental we will definitely use them again . Everyone there was very kind and helpful.

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    8 years ago

    Will never get a rental through this company.They weren't able to accommodate me & over charging me.

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    Hertz Rent A Car

    Hertz Rent A Car

    2.1
    (34 reviews)
    0.4 mi

    I've gone here for two years for my car rental for work and honestly both experiences has been so…read moresmooth and great. Irene at the front desk has great customer service and shows you your vehicle options for your trip. Cars are always clean and tidy with no smell. They take pictures before the vehicle leaves with you. I think the prices are affordable and overall I'll be coming back here to rent a car in the future.

    Poor customer service. It was just before 12:30PM. I came to pick up a rental scheduled by my car…read moredealership (Hendricks Chevy). The person at the counter confirmed my rental so I told my wife she could leave. The service rep asked for Drivers Licenses and insurance. I gave him my DL and showed him car insurance ID on my phone. He said he needed a hard copy to scan. I asked if I could emails him a copy. He said no. I needed the rental so I recalled my wife and had to return with a hard copy of my insurance. As soon as I stepped out side he locked the door and put up out to lunch sign 12:30-1:30 (it was 12:40). On my return he I gave home the hard copy of my insurance and he said he didn't needed that and just wanted a credit card. I believe he didn't want to service me because it was going to cut into his lunch. Who shows up to a rental without a credit card. The shop is a one person operation that's why he can get away with poor service, no one cares.

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    The wait in this place total 5 people waiting a whole hour to get a car
    The wait in this place total 5 people waiting a whole hour to get a car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2
    (92 reviews)
    1.6 mi

    Tay, The Manager, is MY-ANGEL! 1st visit with my son after his car was hit. I have a TRAUMATIC…read moreBRAIN INJURY. I am friendly, happy, kind and chatty and wanted to help my 30ish son in several ways. Tay was a gem as my son MOMMMMED-me and shoo-ed-me away.. 2nd visit my car on body shop. Tay received my reservation request and my disability was unique. When she presented me with my rental it was MY-CAR! MY-WHITE-Q3-AUDI! I cried, hugged her and said you are MY-ANGEL! A Thousand Thanks !! 3rd My husband came in for a rental when his car was in the shop. He never mention me, son, my love for Tay...Tay gave him a new Mitsubishi Full-size SUV. He fell in love in 3 days with the car and after the return, My husband traded his car in for the same model brand new Mitsubishi Tay rented him! Last note: all cars were very reasonable prices and Tay called to let us know when insurance was ended and paying on our cc. Updates saying weekly/ daily as needed. Excellent customer service. Excellent attention to customer needs. And above all, Excellent kind, and friendly human nature! Yes, not to forget Tay hires employees just like herself they're all wonderful

    5/5/25 After major problems with the Enterprise on Pinedale…read morenot reserving a rental that they were suppose to do, I went there and they told me they had no car available until tomorrow morning. One was reserved from Geico. They said they didn't have it. Clearly, and via Oscar here, they should've. Thankfully, I got lucky and they had a pretty blue Chevy Malibu I could rent. Oscar was very kind and easy to talk to and answer any questions. Great car too! Love it to use until mine is fixed. 5/19/25 Car did great getting around until today. SamHunt is healed! Got gas to put it back where it was when I got it. Turn in and they have a return port that you drop it off to. Gave him the key, he checked out the car and came back. Said the car looked good, Geico was handling it, signed to confirm and wished a good day! Great service and car rental! Thank you! Highly recommended!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8
    (96 reviews)
    3.2 mi

    I was booked to have a mini van rental due to me being under the age of 25 and also only having a…read moredebit card to pay with. Starting with the lady at the desk with blondish hair (can't remember her name) she was so sweet and funny really liked her customer service! Then meeting Rey! who was absolutely the sweetest and so helpful & utterly mindful! he asked me what my plans were and I was taking a trip to Yosemite by myself and after telling him that he offered to talk to his manager for me to get me a more fitting sized car cause it was just me! (which I so very much appreciated being I had never driven a mini van and was actually scared to drive one). He was able to get me a Mitsubishi SUV that I was much more comfortable driving! Then when I even came back to drop off the car I accidentally left a AirTag which I was able to quickly get back even though they had just left the parking lot with the car. Rey was also able to discount a little for me which was the cherry on top! Above all the customer service here was so great and for someone renting a car by themselves for the first time ever it was all in all a great smooth experience!

    I hope this feedback can reach the current branch manager, David De La Rosa…read more I am writing to share feedback regarding my experience at the Enterprise location on Friday, August 7th at approximately 8:00 PM. I am an Enterprise Plus member, and I had already completed the ID scan and facial recognition process specifically to avoid having to wait at the counter upon arrival. Unfortunately, there appeared to be an issue on the Enterprise side that required me to go to the counter anyway. When I arrived at the counter, there were more than eight people in line with only one employee assisting customers. I initially went outside to see if someone could assist me there, given that I had already completed the required steps. I was told that they could not assist me outside and that I would need to wait in the counter line. I returned to the counter and waited approximately another 15 minutes. During that time, the same employee was still assisting the same customer, while the line remained backed up. At that point, I went back outside and noticed two employees who were not assisting customers. I asked whether one of them could come inside and help with the line, particularly since there were multiple customers waiting and only one employee working inside. One of the employees, Michael, responded that he knew who I was referring to and described the employee as "the male with the slicked-back hair." He then told me that he was taking over for that employee, but not until that employee went on break. What was particularly frustrating was that Michael was outside and not actively assisting customers, while there was a significant line of customers waiting inside. From a customer's perspective, it was extremely difficult to understand why an available employee would not step in to help a teammate when the branch was clearly understaffed at the counter. I understand that employees may have assigned responsibilities or reasons for being outside that I was not aware of. However, the situation as it appeared to a customer was extremely frustrating and gave the impression of a lack of urgency and willingness to assist customers or support a teammate. I hope management will address this situation with the staff involved and look into what happened that evening. I also hope Enterprise can improve the process for Enterprise Plus members who have already completed the ID and facial scans, as the purpose of completing those steps is to make the rental process faster and more convenient. Unfortunately, this experience left a very poor impression on me. Based on this interaction, I would not be inclined to rent from this location again and would instead consider using Hertz. I am sharing this feedback because I believe management should be aware of what customers are experiencing at this branch and hopefully take steps to provide a better experience moving forward.

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    Fresno Van Rental - carrental - Updated August 2026

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