RENTER-BEWARE: $2,000 DEDUCTIBLE REGARDLESS OF INSURANCE.
In all fairness this may be more of a corporate issue than a branch issue but Yelp doesn't appear to have an option to review a company as a whole.
Booked a reservation online this past June to ride while out in California for a visit.
Nothing on the website or in the email confirmation (at least not at the time) about a $2,000 deductible that you'd have to pay regardless of insurance.
I go to pick up the bike about 20 minutes before closing.
When offered the Eagle Rider insurance I call my insurance company and they say my full coverage would transfer to a rental bike.
*****Then the guy tells me "we don't work with insurance companies" and translated that for me to mean that if any damage occurs to the bike that Eagle Rider will not allow my insurance company to inspect it.*****
(read that previous sentence one more time)
My insurance company, like any other I'm sure, would not pay out on something they couldn't see for themselves, can't blame them.
So I asked about the Eagle Rider insurance, and that's when I'm told the eagle rider insurance only covers me after a $2,000 deductible is paid. (reread that sentence one more time as well)
I attempted to cancel the reservation but since it was a saturday the guy said I'd have to call corporate offices on Monday.
I call the corporate office monday they tell me to send an email, which I do, and the answer is no (for the most part we can stop here), but they'll give me a credit for a year.
I'm thinking I'll use it locally on a smaller sportster on a cold day when my battery won't turn over my 1900cc custom.
That cold day comes, I attempt to redeem my credit locally, and the local store is closed until April (when it's warm and I have no use for it).
I email the corporate office about this and they tell me to go to a different location since they have other locations all over the country. I explain that I'm not going to travel out somewhere to rent a bike that I need here.
I then file a dispute with my credit card company but they say too much time has elapsed.
Read the other reviews if you want to risk $2k, I can't afford to. read more