I recently visit this ballwin hertz branch I had a great experience where the stuff answered all my…read morequestion. They were a little busy but was attentiv. will book here again.

I booked my reservation online. When I arrived, the lady told me the damage waiver was $34. I had…read morenever rented before, so I thought that was a good deal and accepted. What she did not specify, was that it was $34 per day. If I would have known this, I would have denied because I didn't want to spend the extra $200. I have been trying to call during business hours, and no one answers the phone. It rings continuously and there is no voicemail. I am trying to get in contact with someone to get this waiver removed. I am just frustrated because she got one up on me since I have never rented before.

I rented a van for a girls day outing. The rental was for 12:00 noon and confirmed by text and…read morephone. I got there at 12:09 and was met with a locked door. The manager came out and said they closed at 12:00 noon and everything was locked up. Nothing could be done and I had no car. I will never rent from this Enterprise again.

I waited in line for 5 minutes then the check in process was easy and quick. My rental vehicle was…read morein front of the building and it was clean and odor free. When I returned the vehicle the return process was quick and easy. I waited 2-3 minutes for a ride back to the dealership. Excellent service!

Terrible customer service here. Go to any other location. Aren't willing to help or adjust any…read morereservations, told me to rebook or change myself.

I rented from Andrea at this location & she is second to none! Very professional & I don't think…read morethe process took longer than a minute. She is exceptional & I wish I had friends that kind. Haha. Thank you again!!!

This location does not rent cars. It will take as many forms of identification and payment from you…read moreas possible, upcharge you for damage waiver, then refuse to rent you a car

Our daughter needed a car while her car was being repaired. The team at the Chesterfield Airport…read moreRoad got a car for her, helped her understand insurance for their vehicle. Unfortunately, their car got hit with hail during the May storm. She went down there the next day and they assured her all would be fine. They arranged for the rental to be picked up at the car repair place. Just all worked perfectly. I missed the window to give a review directly from Enterprise so figured I'd share our experience here.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

Loooooooooooooooooooooo, slooooooooooooooow lines with horrible customer service. Stood in line…read moretoday, watched someone up and quit their job, people rented cars and were given the wrong keys, and 2 catty women behind the counter who argued with people in line. After 60 minutes and no progress was made, my spouse took the shuttle back to the airport (while I stood patiently in line at Budget trying to rent a cat that I had reserved), and he caught another shuttle to Alamo, where they had him in a car in less than 3 minutes. This Budget site is a joke. All the while that the line in the lobby continued to grow, the far girl at the desk was loudly talking about how when she gets off in an hour and just didn't care. Do yourselves a favor folks. Go to Alamo. This place is a disgruntled hot mess with no customer service in site.

Hard pass. Slow and inefficient. Well over 20 people waiting in line. Avoid this mess at all costs.read more

Unfortunately, I've had too many cars coming through the doors of Hughes Auto Body. They're so nice…read moreand accommodating. I really think they understand the discombobulating situation people are in when they have to deal with them. Two of my vehicles were totaled, so that was a no-repair. But they were accommodating and gracious when we came to get the personal items out of the cars. Two were repaired. In short order, with extra accommodation to the non-body work that had to be done, by collaborating with the engine people. And it all got done in one fell swoop without too much of my intervention. They communicate well on what's going on, how the insurance claim is going and when the car will be delivered. When I walked in and they knew my name, I knew I was a frequent flyer!! Crap in a handbag!

They did a fantastic job on my car! And their help with dealing with the insurance company made the…read moreprocess so easy. Great people and great work.

These guys are the best. Honest and great service at a fair price on parts and service. Been in…read morebusiness for over 50 years and always ready to help with advice.

They are absolutely the best guys in the business. So kind and trustworthy! Ric Dan and Bob are…read morevery helpful and reasonable compared to the other auto places out there. I trust them 100%.

Rented a jackhammer for the day. Worked like a charm, pleasant staff, easy process. Drop off simple…read moretoo. I didn't come in during a busy time.

Terrible experience trying to pick up Saturday with a short window and a very long line. Took so…read morelong we had to keep the unit until Monday morning. Then Monday morning drop off was another long line. And we forgot to drop paperwork off, which became a big deal. I would not recommend this company.