Bad experience with Alamo/Enterprise Rent a Car in Eindhoven: I rented a BMW Series 1 for 10 days - great car, no issues at all. At drop-off, however, they claimed there was a tiny scratch (less than 1 cm) on the rim, something I hadn't even noticed. Honestly, I hadn't checked the rims so closely, and it might have already been there. A week later I was charged almost €300: €250 for that tiny scratch plus admin fees. I disputed the charge as completely disproportionate, but after 10 days of "review" they replied curtly that it was a fixed fee according to their damage matrix, with no intention of reconsidering. They already had my credit card on file, so nothing I could do. Let's be honest: they won't replace the rim, they'll just add the note to the car's record and wait for the next unlucky customer. Beware of Alamo/Enterprise Rent a Car: check the car extremely carefully and expect unpleasant surprises. read more

Together with my friends we rented a car from Enterprise in Glasgow International Airport. From day 1 we noticed a weird sound, and a couple days later a red signal in the board panel indicated "WARNING: Gearbox Failure Risk". At that time we were in Inverness and we brought the car to the office located at the airport. They told us to come back the following day as it was on a Sunday and their branch for damaged cars was closed. We came back next day and they said they could only give us an electric car for the day and we should call Glasgow airport office to get a (petrol) replacement car. We phoned countless times to the customer service number in the Glasgow office and spoke to many employees; all of them said the same thing, along the lines of: "leave it in my hands we will find a replacement car for you and we will contact to give you further instructions to get it"... none of them did anything and nobody ever contacted back, and we spend the whole day of Monday calling. In frustration we returned to the Inverness office on Tuesday, they kept saying that the problem and the responsibility was with the office in Glasgow and we should call them. We explained that we had been calling all day long with cero result. Only when we explained that we had lo leave our accommodation in Inverness and move on to our next accommodation in the isle of Skye, and that there were not easy access to charging stations for electric vehicles in the place we were heading to they accepted to provide us with a petrol replacement car, at 16:00 hr. The whole experience was frustrating, extremely unpleasant and we lost three days of our vacation doing nothing but fighting to get our car replaced. I will certainly never use this rental company again!! read more

Less than 24 hours before our planned day trip to Belgium, we decided it might be better to drive vs. taking the train since we wanted to visit 2 cities. That's when I went on to Expedia to check rental car prices. We went with Alamo and a small manual car for $55 for 24 hours. Not a bad deal at all. Insurance was an additional $11 which I paid for via the app. We arrived the next morning to pick up our rental car and had a bit of trouble finding the place since it was tucked away in the back corner of a lot of high-rise buildings. The garage isn't far from Amsterdam Central Station, but it's tricky to find so make sure you have your Google Maps ready to go. It also helps to know that this Enterprise also works with Alamo and National. Part of the issue is we were looking for an Alamo sign that coincided with the address. The first man who helped us with picking up our car spoke both English and Italian fluently which made the process a lot easier since my cousin only speaks Italian and planned on being the sole driver. Once we handed over our IDs to be scanned and paid the $55 for our car, we we walked over to the garage where a very friendly woman helped us get settled into our car. She also gave us some helpful advice on which cities to visit and how to drop off our car. She really was very lovely. The only reason I am not giving this place 5 stars is because we were given a car that had no USB built in (even though it was a new model) for charging our phones, and we didn't realize until we were already in another country and running low on both of our phone batteries. We had a few moments of panic since we were relying entirely on our phones for turn-by-turn directions. With so many tourists renting cars to drive outside of the city, I think it would be helpful if they warn people that they might not be able to charge their phones. Thankfully I had enough battery just to get us back safely that night, but if you're renting from here, be sure to check on that before you venture out. We called the company at one point to check if this car had the USB capability and it sounds like the representative also didn't know that this car model came without it. I guess we were all a bit caught off guard. FYI - drop off is available 24/7 but the representatives from this location close up shop by 7pm. If you plan on dropping the car off after hours, be sure to ask where to find the drop box for your keys. After that, you're all set! read more

Entreprise office combines three car rental companies: national, enterprise and alamo. The office is approx 10 minute walk, east from amsterdam central station. We rented a car voa the expedia website. Overall impression is positive. - staff are customer friendly and speak several languages - no long lines (contrary to my experience at the schiphol airport - cars are in good condition Do not forget to bring passport and driving licence to register. read more

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Not the easiest place to find, it is in the back corner of a newer part of Amsterdam not far from Central Station. Once inside, the office is very modern and nice looking. We had a reservation in advance for 2 cars and even though no one else was at the office, it took quite long to get everything sorted out (30-45 minutes) which I thought was a bit long. Once we got that all settled the guy came with us to the cars that were located in a public garage and explained to us how we needed to get out and what we had to do when we came back. We were able to return either during office hours or after. Except for the initial registration taking a while, everything else went smooth and we had no issues with the return either. This place is in a good location to ride the train to and then quickly pickup a car, that is what we did from Haarlem. read more

Enterprise Rent a car - Car Rental Near Me - Amsterdam, New Hampshire

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There will come a day when car rental companies aren't focused on price-gouging and terrible customer service, but until that day arrives, this is a decent location to rent a car for an unplanned trip. The customer service has vastly improved over the last couple years and the cars available are generally nice in quality. One thing that sucks across the car rental landscape here in Netherlands -- they all come with limited mileage. Sure, the country is tiny, but 200 kms a day is not even enough for a drive to Maastricht. Why else would you rent an expensive car? To drive to Amstelveen? You will have good luck booking online and then trying to sweeten the deal in store by signing up for various insurances in order to get a nice upgrade. Also, wish they had nicer cars, but the prices aren't bad for what cars they provide. Just know your rights and read the contract before driving off! read more

Havoc and Rip off for tourists. Returned car after hours and got claimed for damage, which i was not involved in. Enterprise declines to check Footage. Enterprise didn't provide Accident Report or Colored Pictures of the Damage. read more

Super easy to find! Just a 5 minute walk from Central Station. The office looks really nice, it has a very friendly atmosphere. At the desk I was helped by a very friendly employee. She explained me to whole procedure and the terms and conditions of the rent. She brought me to the garage (like a 30 second walk), where an other employee checked the car with me on existing damage and gave me the keys. I drove a very new and clean Suzuki Vitara. During the rent I had some questions so I called Enterprise Netherlands. They were able to answer my questions quick and sufficiently. I returned my car after hours and dropped my keys in the dropbox in the garage. Thanks to Enterprise Rent A Car Netherlands I was able to fully enjoy my rent without any problems. I surely enjoyed the ride! read more

I reserved an economy car with Enterprise and got a free upgrade to a wonderful Volvo that I used for a weekend trip. The guys at the counter were super nice and made for me a beautiful cappuccino. It was relatively easy to find...I just used google maps on my phone and it took me straight there. It's really a beautiful location and doesn't look like your typical car rental location. They have a plant wall in the office. read more

Terrible people. They charged my card a $1000 deposit without telling me. They are awful. stay away!

I would advise against overnight drop-offs at this location. They attempted to charge me 25 EUR for an overnight return as they claimed I failed to leave the parking lot voucher on the dash of the vehicle. Thanks to photographic evidence proving otherwise the fee was ultimately refunded, but I would not recommend the hassle. Always take pictures of your rental and any especially any conditional items which they might try to charge you for: parking voucher, keys, fuel gauge, etc.. read more

BEWARE BEWARE BEWARE... The location is central and convenient to rent a car from them, and that's what FOOLED ME to rent a car from this Enterprise Car Rental location... BUT, they have Horrible support and will Fuck You Over if you have any issues, they will point the finger at you if there is an issue with the car and then later they will also ROB YOU on your credit card and will not respond if you need to contact them. The car they gave us broke down in the middle of Holland. They gave us an Electric car (A white VW E-GOLF) which ran out of battery less than half way thru our Day Trip to Keukenhoff and Leiden. It was supposed to last 180 km, but it wouldn't even cover 90 km on the full charge... When we tried to Charge the car, the charging cable got stuck to the car, and would not dethatch from the car... In which case, the car will not even start... They did not give us any support on how to charge the car, where to charge it and how to pay for the charge. Then they blamed us on everything and over charged us by $100 on my credit card. We were stranded in Leiden and received ZERO support, ZERO accountability, ZERO understanding of our situation, and at the end they told us to just take the Train back to Amsterdam... We wasted 5 hours of our last day of vacation dealing with those MORONS at Enterprise Office... Unbelievable. Don't be fooled by their smiling faces in their Office, even a Monkey can Smile. Customer support is not just about smiles... There was no compassion, care, follow-up, and accountability on their behalf. I have wasted a number of International calls to work with them on this matter, and this is when they should be the ones reaching out to me. Luckily, I have plenty of photos, activity log, receipts and witnesses of our horrible experience with Enterprise Crew in Amsterdam and the car they gave us. I also have a great 21 year relationship with my American Express, who is supporting my dispute on this matter. I tried to handle this outside of the publicly visible areas, but since they have ignored my calls and not reached out to me to discuss the overage charges, the issues with their car and their lack of support... They deserve this terrible Review. DO NOT RENT FROM THESE ASSHOLES, THEY DONT DESERVE YOUR BUSINESS. read more

Enterprise is run by young guys, use your navigation so you reach it easily. Once you're there they will help at their best. Kind and fast, deserve 5-stars read more