Here's an outline of events to give you insight into how awful this company is (AND Viator as well...another company that I booked this activity through...don't ever use them either!!!!)
May 24, 2018- I booked the FunAmsterdam Graffiti workshop through Viator and received a booking reference #
May 25, 2018- My VISA was charged full amount of CAD$524.20 for the Graffiti workshop activity
May 26, 2018- I received a tour operator confirmation # from FunAmsterdam and Itinerary #
Aug 7, 2018- I printed the voucher to take with us on our trip
Aug 9, 2018 - My daughters, both under age 18, and I travel from Edmonton, Alberta, Canada to Amsterdam, Netherlands to enjoy three days in Amsterdam. The ONLY activity we had booked for this time was the graffiti workshop.
Aug 10, 2018, 10:28 am I phone FunAmsterdam to confirm the start time of activity for Aug 12. The agent informs me that the activity was not confirmed and not paid for and therefore they hadn't set it up to be ready for Aug 12. I provide her with all the confirmation numbers and receipts over the phone. She apologizes and reaffirms that there is no way to put this activity together at this point. She then offers a nude painting session or canal booze cruise as alternatives. Highly inappropriate considering the age of my daughters. I did not accept this as a solution and asked that our money be refunded. She was apologetic and ensured me that a full refund would be issued immediately. I understood that things happen and we moved on from there to continue our time in Amsterdam and not let this mishap ruin things.
Aug 12, 2018 - As I was overseas with limited access to email, I finally was able to receive and return an email sent to me on August 11 from FunAmsterdam. I confirmed that we wouldn't accept the booze cruise etc. and to process a full refund.
We are now 30 days later, and both Viator and FunAmsterdam have decided to make this my fault. We traveled a long way to take part in an activity that my daughters were very much looking forward to. We paid and booked well in advance and were in Amsterdam ready to take part in this activity. It was not ready for us and due to the age of my daughters, we were not able to accept an alternative activity. I'm now being marked a "no-show" (something I've never done), and they are not giving a refund.
Companies that value the customer relationship understand the importance of making things right when things happen. I was completely understanding in the moment that things got mixed up despite the fact that it put a damper on our time in Amsterdam...and only expect that I not have to pay for another parties error. It was on Viator and FunAmsterdam to prove they value customer service and make this situation right by issuing a full refund. They clearly don't value customers as they continue to refuse a refund and have charged me full price for an activity they did not have ready for us when we arrived.
BE WARNED- If everything goes smoothly, you will probably have a good experience. But if anything goes wrong, expect to be screwed completely....I guarantee you're gambling with companies like these. Based on all the reviews it appears you have a 1 in 4 chance of having a terrible experience....Not good odds in my books. Lesson learned by me.
My only consolation will be if I help prevent another traveler from having their trip soured because of horrible companies and even worse people like this. read more