Normally, I never write any reviews, but this time it was something truly special.
I started to smell something fishy when we first arrived to the shop. They took my girlfriend's government issued ID (later I found this is ILLEGAL). Then they ALSO demanded €200 deposit. Logically thinking, you either take an ID OR a deposit, but both? That makes very little sense.
So we gave them the ID, and were ready to pay a €200 deposit. There were 3 employees in the shop: a young mechanic (SPOILER: he's the only polite person there), a lady and an older guy.
They told us they are unable to charge €200 deposit from a normal Dutch Maestro card (which is fine and understandable). So they said that they require some credit card. Okay.
I presented the older guy with my Dutch Bunq Travel Credit Mastercard card. It's indeed a credit card, which could be used worldwide. It has a nice and very visible "CREDIT" word on it. Good to go? Well, not so fast.
When I presented my credit card and told the older guy, that this card is definitely could be used for operations like that, he went into the passive aggressive mode immediately. Instead of just doing his job, he told me something like "Don't tell me what we can and can't do". He was not yelling, he was quite quite, but, boy... the attitude was horrible. I didn't expect an attitude like that towards a valuable customer. And I was pissed off immediately as well.
So we started arguing, and instead of being smarter than me, let me to cool down a bit and handle things nicely, he just went on and on. My anxiety was increasing every single second.
DISCLAIMER: I'm probably not just a regular customer, who doesn't care about things being told to me. Things like that can get me off easily. I'm easy to piss off and hard to cool down.
At this point, I already suspected, that this place will most likely not work for us. But we needed the tricycle, and we were already slightly behind the schedule, so we decided to give it a try. What could possibly go wrong? Well, a lot of things.
We were presented our (4) bikes, and the looks of every single one of them was... awful. Check the photos attached. This is truly something. They were all covered in scratches. One bike had slightly buckled rear wheel, so I requested another one immediately. Some other bike had a bicycle bell for kids (this bell was quite cute though). The tricycle's rear right wheel was louse, but we couldn't request to replace it, since they only had one in stock.
During the trip, we found no big problems, other than some bell not working and the tricycle's saddle post cannot be adjusted (it just lowers itself slowly until the rider is in the lowest position), since the bolt used to hold it in place is louse and simply unusable.
Generally, all three "oma"-bikes, although looking horrible (nice thing to prevent them from being stolen though) performed well. The saddles stayed in place, and there were no problems with sturdiness. There is no doubt, that technical staff are performing routine maintenance on these. They were quite safe and easy to ride, if you don't mind to look ridiculous. We didn't. So, all in all, sturdiness was on a good level.
The pricing is awful though. We paid €13 for 2 days rent for each "oma"-bike and hefty €18 for the tricycle. This is roughly twice the price compared to OV-fiets for example. Judging by the condition of bikes this place rents, in all honesty, I couldn't say the pricing is fair and justified. It's certainly not.
The shop is located in close proximity to the Amsterdam Central Station, so I suspect the business model of this place is quite straightforward: rip-off the tourists, since they usually don't demand quality stuff.
We rented bikes at 9:00 on Saturday. For 2 days. We got them back at 8:45 on Monday. 2 days, right? Well, seems like they have their own definition of a "day". They expected bikes before 19:00 on Sunday.
I was arguing that a day is 24 hours, but they still charged us €22.5 more. With this "I don't care" attitude, again. At this time I was already exhausted, so I just gave up and surrendered my money. By the way, they still didn't release my €200 deposit.
I mentioned to them that I'll most likely leave a negative review of this experience on every review platform I could find, but they were not at all impressed by this prospect, just telling me "Go ahead, we already have GREAT reviews!". Well, maybe not for long. read more