Nice on the front end, abandoned on the return. When we arrived to pick up the car, we had no trouble finding the location of the office. The pickup process was long and took almost 30 minutes to confirm the reservation. After we were confirmed, we were pointed in the direction of a building on the edge of the train station complex, maybe 300m away. A nice gentleman met us there and picked us up in their shuttle to drive to the car park where the car was located. We had a large group of 6 and all the associated luggage that comes with that. We booked a van and everything was great with the vehicle. One of our party has mobility issues and was able to get in and out of the van comfortably. The return is where it all unravelled. We arrived back on the last day of our trip, at the agreed drop off time to the car park. There was no staff member to be found at the office in the car park. Eventually, a shuttle pulled in with some other customers and a staff member. We told him we were there to drop off the car and asked if we could be returned to the point we were picked up, 300m from the train station. He told us he was too busy and there was no shuttle available back to the station. We suggested we drive the car back to the shuttle pick up spot and deliver the keys to the office. His response, "I don't care what you do". Our only option was to walk back to the station. We unloaded all our bags and set off to the lift only to discover it was broken. Our only option was to walk up the car park entrance ramp and walk back to the station. The walk was almost 1km with all our bags and our person with restricted mobility. If this location is going to provide shuttle service, it needs to be in both directions. We felt like it was all nice on the front end until they have secured your money, then abandon you. We will never book with Sixt in any location worldwide due to the way we were treated. read more

Made a reservation and then less than 24 hour before my pick up, I got a text saying there weren't any vehicles available, sooo not sure what the purpose of a reservation is. Tried texting back and no response, no additional info, no alternative options. Finding a phone number to call is extremely difficult, they make it very difficult to call them. Finally got someone on the phone from central office and he tried to contact the branch and couldn't get them to answer his calls either. He said they don't have the vehicle I reserved, no explanation, but thanked me for understanding... and said there was nothing that can be done for me. Unbelievable bad business operation. read more

I could focus on the fact that sift could not provide the type of car I requested or any other luxury sedan or the fact that they offered me a Lynq and called it an upgrade from a BMW or that they gave me the usual hard sell for upgrade coverage that cost almost as much as the rental or that they required a security deposit (which is not done in the US.) All of those tactics paled when compared with the fact that, after signing for the car, they made us walk almost a mile to a mysterious parking garage (with out-of-order elevator and little signage) to pick up the car. We are two mature people dragging luggage about a mile! No shuttle, no staff to drive us to the garage! The Sixt business model must assume they never need return customers! Staff were pleasant and the car works, but the long walk was unforgivable. read more

I'm not making this up guys - SIXT does not know how to apply their own vouchers to their own rentals. I recently made an online reservation using a SIXT voucher (~200 euro). When I went to get my car, the agent could see the voucher but not apply it to my rental. She had me call Customer Service, who also couldn't apply it to my rental. They told me to call back after my reservation to get it applied retroactively. I have both called and emailed and still the voucher is not applied to my rental. I've checked the voucher in my email 10 times to confirm I'm not suffering from Alzheimer's. SIXT can't be gaslighting me like an abusive boyfriend right? Each time, my Gmail verifies the voucher is indeed from SIXT - not Enterprise or Avis or Hertz - but SIXT. I'm not sure what's more miraculous. The Virgin Birth or the fact that SIXT has grown into a $3B business while being unable to apply their own vouchers to their own rentals. It's like meeting a college student who never learned how to read... like how did you get here? No really, how did you get here? On the bright side, at least I don't have Alzheimer's. read more

I rented a Volvo XC90 to drive from Amsterdam to Stockholm. It's a nice car but the battery died in Copenhagen. At that point I realized working with Sixt outside of the country you rent from is a complete joke. Their system in Copenhagen can't repair or replace a car rented in Amsterdam. Wow! Really! An international company that completely implodes process wise when you travel outside of the punter you rent from. Lost my entire only day of travel in Copenhagen trying to get them to repair or replace their broken car. Still here after 6 hours and not resolved. A complete joke. Stay away from multi country travel with sixt! read more

We rented from Sixt on the advice of a friend currently living in Germany, having no experience of our own with European car rental companies. We were flying into Amsterdam and connecting in Berlin with our son who was studying abroad at the time. It was easy to choose a car [a Mini Cooper, made by BMW] and make a reservation, listing all of the countries we planned to visit. When taken to our car, it was a Hyundai, quite different from a Mini. We were told that BMW, Mercedes and another brand could not be driven into a few of the countries on our itinerary. Why this did not arise during the reservation process is beyond me. We were assured that this Hyundai was in the same class as the Mini. Didn't seem so to us then or when we were accelerating and steering on the autobahn. But that was minor compared to my real issue with Sixt. The month after our return home, there appeared two charges from Sixt on our credit card bill. We believed one might be for the small amount of gas that the car needed to be topped off [advice if you do rent from Sixt: top the car off yourself!]. We had no idea the nature of the other charge, roughly $150. I asked American Express to investigate, as I do all unknown charges. They got no response from Sixt and so reversed the charges. This got Sixt's attention and they sent via email to me a request for the money. The bigger charge had been for a highway camera speeding ticket. We offered to pay with a different credit card. Sixt said not possible. I called AmEx and was told that with my permission, which I gave them, Sixt could put the charge through again. Sixt said not possible. We offered 3 other ways to pay their bill. All were turned down. At a standstill, Sixt turned the bill over to collections. While this collection company [Profaktura] did take off their fees after we detailed to them our failed attempts to pay Sixt ourselves, they were uncompromising on splitting the bank fee to wire them the funds [$35]. Wanting the ordeal to be over, I paid the fee and wired Profaktura the funds requested. While these funds were available to them the day after i sent them, I did not hear from Profaktura for almost a week. Rather than the release of claim that I expected, I got a request for more money stating that I had not paid in full. It took me sending to them a scanned copy of what I received from my bank for Profaktura to send me the release. All in all, this ordeal took hours of time over months to resolve. Sixt took no responsibility for their lack of communication in the first place and was completely unwilling to compromise or work with us towards finding a solution that would not cost us so much money to execute. I will never rent from them again and would advise that you don't either. read more

This started out a one star experience. We arrived and were told that they had rented our car to someone else. They tried to get us to spend $200 to upgrade to a larger vehicle. I explained that it doesn't work that way. The onus is on them to get us the same, similar or LARGER car. Then they tried to get us to go with a BMW 3-Series (we had rented a 5 series or E Series Mercedes). We waited about 90 minutes for them to bring in a suitable car from Schiphol and were pleasantly surprised. It was a larger Mercedes, an E 220. What made the experience a positive one was the person who showed us how to operate the car. He explained everything in detail, and then asked us about our trip. Then he suggested areas to go including restaurants and attractions. He spent about 20 minutes with us. I guess if we'd been in a hurry this would have been a negative, but it really helped to change our perception of our experience. I'm not sure we'll use any of his suggestions, but it was a fantastic service, especially for a car rental company. read more

Horrible customer service. I've been charged for traffic violations I haven't committed and Sixt never refunded my money. They just charged my credit card and never responded my emails or calls. I feel powerless and hope people will stop using Sixt read more

The story of my rental at Sixt's RAI Amsterdam rental center : - non-availability of make and model requested in reservation made 2 weeks in advance - 90 minute wait to get car, with the woman who was 'washing' the car being unresponsive to customer support - received car a clunker with 75K miles. what is this - 'rent a wreck'? - GPS that customer support couldn't reconfigure from Dutch to English after diddling around at length - we were given an ancient Garmin Nuvi that never successfully started up, leading to us using $50 of mobile data services for navigation This was my worst car rental experience bar none. I give Sixt the benefit of doubt due to somewhat better (3-star) experiences in Germany and Spain. read more

As many other reviewers have noted, BEWARE. We had a reservation for a car rental from Amsterdam (pick-up) to Frankfurt (dropoff) in August 2018. The bearded (reddish beard, 30-year-old) SIXT employee (in Amsterdam at the SIXT office next to the Hilton Doubletree by the Amsterdam train central station) refused to honor our resertvation unless we agreed to pay over 15% extra in fees to him. We arrived at 10:30 pm for a reseved 10:00 pm pick-up, and left in an Uber. We were luckily able to rent from a reliable and honest company (Avis) at the airport. This was a very stressful and costly experience -- avoid the misinfomation and extortion from SIXT and go with another company -- SIXT will end up costing you way more than competitors either in cash or stress. read more

Bad experience all over.. First when we order a car we asked for an automatic in a note. When we came there were no automatic in our class at all, I'm not sure if they even have one , only at the hire rate, like SUV. We asked if we can have SUV, but becasue they did not have car for us for a discount - NO. When I made my reservation I took all kind of insurances just in case; when we rented and took the car, nobody went with us to check it out, however when we came back they found a rear door dent, which we never even open. There were 2 people in a car and we only used front doors. Telling them that we have insurance just in case did not help. Their customer support department takes about 45 days after each of my e-mails. When I called USA division and they said they will call me back, and never did. I got another e-mail asking what we plan to do and they were not able to confirm that I even called USA reps, even when I gave them a name and a ref number, and asked me to use e-mail for further communication. Sounds like a total scam. Will never use them again. read more

Share review Embed review Write an update Edit review 1/7/2020 This company is very dishonest. A few days after renting the car from Schipol Airport, Netherlands we had a flat tire, no spare! and it was on the weekend. Everything was closed except the airport. The gov't has tow trucks that ride the highway so they towed us to the airport. Several months later we received a letter stating that there were damages done to the "hood" of the car. When we disputed that and reminded them that it was a flat tire, they changed the damage to tire damage. When we reminded them that we had insurance and that are beginning to wonder about their honesty, they sent a new letter saying that they were charging us for the tow. When we reminded them that their gov't pays for towing, they sent a new letter stating that we did not take out the right insurance and that they were charging us for tire and glass damages. Do not ever rent from SIXT, they will be dishonest and charge you for damages that you never made and tell you that even if you did have insurance, it doesn't pay for their bogus make believe damage. read more

We rented a car with Sixt Amsterdam for a month. No problems with all of the standard stuff: courteous (albeit slow) staff and a nice car. Then we dinged the a door against a fuel pump and the troubles began... 1) "What do you think of Sixt's customer service?" - "I think that would be a great idea..." - Their phone service is open during business hours only and closed on weekends. They did not respond to the two messages we left off hours. During business hours, they require a touch-tone phone - admittedly not a high bar, but we didn't have access to one. - Messages entered on their website and e-mails (8 total) all went unanswered. - Their personnel is courteous but clueless. We drove to a Sixt office to report the damage; they had us fill in a damage report, and sent us to another office - that had us complete a second damage report. When we returned the car, they had neither of the reports - and filled in a third damage report (the Return Checklist). -- Sixt's customer support was almost impossible to access, and what we got was completely unhelpful. 2) Their damage department felt like a low-level racket - Sixt completed an "expert" report that included damages that were not on the car when we returned it, and were not on any of the damage reports that we or Sixt had filed (including the Return Checklist that you'd think would be authoritative) - a fact that the damage department completely ignored. - On this report, the estimated repairs - because Sixt makes you pay based on an estimate by their "expert", not the actual repairs - were vastly inflated (cost multiplied by a factor of 7 or 8) and included repairs to parts that were not possibly affected by the damage that we caused or even by their new damages. - They were amazingly unprofessional: As mentioned, they ignored their own Return Checklist and our damage reports; their communications were both slow (two-week response time was standard) and included a letter written half in Dutch and half in "SMS-English" in response to an e-mail that we later discovered they hadn't even read. - They tried to coerce us into paying for the inflated costs first by giving us a "discount" (that they later retracted), then by threatening us with collections and a lawsuit. -- Their heavy-handedness didn't work, and after 2 1/2 months we settled for a reasonable amount, but what a nightmare. Sixt may be cheap, but the upfront savings just aren't worth the risk. You're better off going with a reputable car rental company. read more

I rented a Kia Niro from sixt office located on Kruisweg 791, 2132 NG Hoofddorp, Netherland between 4th of July and 14th of July 2019. One of their staff checked the car and confirmed that everything including the gasoline level is okey. Although I returned the car with a full tank filled in the BP petrol station Kruisweg 450 which is less than 1 kilometer away from their office, they charged me 175 euros tank filling price 10 days after car return. When I apply to subject sixt office or their central customer service, it is requested to provide receipts of gas procurement. However, I paid with cash and dropped the receipts. I understood that it is not possible to refund this money without providing receipts. But, rented car is Kia Niro and its fuel tank capacity is 45 litre. I delivered full, but even if I have delivered completely empty, the tank can take up to 45 liters of gasoline and gasoline price per liter is less than 2 euros in Netherlands. However, they charged me additional 175 euros for tank filling. read more

The worst rental car company I've ever had the misfortune to deal with. We rented a car for an overnight trip. Total rental car time: 3:00 pm to 11:30 am. During the drafting of the contract, they were insistent about purchasing additional insurances from them, as any damage would be charged back to us. We declined: We have sufficient coverage and are incredibly cautious. We went downstairs to get the car from the garage. The Sixt attendant was busy; he simply pointed us to the car and waved us on to leave. We did not speak at all. There was no check out process whatsoever. After an uneventful trip -- where the car was safely parked in a gated lot -- we bring the exact same car in the exact same condition with a full tank of gas back to Sixt Amsterdam Central Station. There, the attendant proceeds to turn on the flashlight feature on his phone to inspect every inch of the car. We are nonpulsed: It's exactly as we had rented it. However, we found it disconcerting that they showed this level of scrutiny upon arrival and not upon departure. On the back of the car, the Sixt attendant starts rubbing a mark on the trunk. Damaged; "scratched", he says, and tells us he will have to report it. I say, that was there: Here's a photo of the license plate/trunk (I always photograph the plate on rental cars just in case - by total coincidence). We go upstairs to argue with the person that drew up the contract the day before. We say we have photos of the same area of the car from the day before; that we never had a checkout yesterday -- why the CSI Miami treatment on the way out now; that the original contract even mentions wear and tear -- including the scratch on the trunk. He tells us they will report it, but based on the photo, note on the contract, etc., nothing will come of it. However, two days after returning the car, we receive a message from the Sixt Damages office (aka: their REAL business model ...): Interestingly, they don't report the scratch on the trunk. They report a giant scratch on the front bumper! And they ask us to explain this damage. Well this is odd, we say: We left two days ago and the attendant with a flashlight didn't see that before? What's the timestamp of these photos? And here's an interesting coincidence: I've started to tell people the story about how a "rental car company" is trying to scam us with fake damages... and the 3 times (so far) I've mentioned it, people have said, "Yeah -- one time Sixt tried to scam me". SIXT. Every time. Every story sounding familiar: Brining people in with low rental prices, because the REAL business model is pressuring the uninformed into either buying their ridiculous extra coverage, OR trumping up fake damages to make up the difference. Our "damage" report is still being "investigated". I wonder how there has never been a class action lawsuit against them for these outragous tactics. read more

Used them to extend our Viking River cruise. Their locations was 2 blocks from were the ship docked and the vehicle exceeded expectations. We rented a 9 passenger van which was very clean and loaded with features. Return was a snap as well. read more

These guys are con artists. Their computer was down when I picked up the car so they could not print a detailed receipt. They quoted me 500E for one day. I signed up for the 300E deductible so after the agent could not explain to me why it was so high, again the computer, I assumed it was a deposit for the insurance. When I finally received my bill (two days after drop off) I learned that they charged me 265E for the drop off in Germany. I would have taken the train or flown if I had known the cost. I can go on about all the other hidden charges but please never use this company. read more

I had a really bad experience while returning the car. They found a really small dent on one door of the car, made me fill up a damage report form and warned me that its going to be a costly affair for me. On pick up, they didn't remind me to check for damages, no one escorted me down 2 levels to inspect the car and there was no staff down there to help me with the pickup. Even if I had inspected, I would have never spotted that dent since it was so small and there wasn't enough light since the car was parked next to another one. That dent couldn't happen unless I opened and banged the door really hard at something, but I know I didn't. There was no paint chip, its clearly looks like a really old dent, but how can I prove anything, they have all the power and my account information. Their staff suggested me to go to a mechanic myself and get it fixed cheaply and they wont report anything, but I would not do it as a matter of principle since it was not my mistake. Bottom-line: Enjoy the cheap daily car rental fare and wait for a bill of an unspecified unlimited amount of damage charges levied for no reason. read more