I reserved a car but when I got there, they said they didn't have one for me and they might not have one for the rest of the day. They said this very nonchalantly and didn't offer me any kind of deal as a way of apologizing for not having a car when I had reserved one. They simply brushed me aside like I matter, not at all. read more

Adrian helped us out when we first arrived to Pick up a rental. It was very easy and super fast which we appreciate. We kept the rental for about 5 full days. They gave us options on which car we wanted. So happy we came here. On our way back to drop off the rental we met Jason so friendly and really nice. He mentioned that because we brought the car back early that we would get reimbursed for it and it would just take 3 days for us to see it. Thanks you guys we will definitely be returning if we need another rental. 5 stars all the way. read more

Enterprise Rent-A-Car - The entrance to the store where you pick up a rental - Car Rental Near Me - Alameda, California

My PickUp time was scheduled at 6pm i arrived at 5:55pm and the lady wsaid she was closed and would not able to get my vehicle today i had tight timing with work i was stillthere before my pick up time read more

Less expensive than renting at the airport. Very pleasant and efficient, and they'll even pick you up if you're not too far away and they're not too busy. Justin Wilson was especially pleasant and helpful. read more

I used this branch while my car was being repaired. Justin helped with us both for renting and return. He was very pleasant. Explained their policy and he was quick. I'd use this branch if needed again and I recommend them highly. read more

I received a rental here yesterday morning because my car was in repair mode. It was a quick transaction and the person, Adrian, that assisted me was very knowledgeable and nice. Great customer service all around. I would recommend! The best part about getting my vehicle earlier than anticipated was that I could drop off my rental at the shop, how cool was that. Thank you for a clean vehicle. read more

Enterprise Rent-A-Car - My rental - Car Rental Near Me - Alameda, California

No attention to detail. I needed to rented a car because someone rear ended me and their insurance company made me rent from Enterprise. I was going to need the car for a couple of weeks and initially got a nice vehicle but 2 days into the rental period the service soon light came on and when I called them they wanted me to return the vehicle and said they would have one available to swap out. So, I gassed it up and returned it and surprise, they didn't have a car for me so they gave me one that was sitting out back that was dirty, barely had gas and had damage all over it saying I could return it later and swap it out again. I should have never agreed to this. When I returned this p.o.s car they said I had dented it. I literally drove it home and back to their shop. Now they are trying to send me to collections to pay for damage I had nothing to do with. Beware. read more

I recently rented a car from Enterprise and was extremely disappointed with both the customer service and the quality of the vehicle provided. The customer service team tried their best to manage the branch. However, it seemed to be overwhelming for the staff. They seemed to be moving around doing "things" but not delivering cars to customers. The constant message was "your car will be ready soon". When I got the car, I was met with a number of opportunities to upsell me. Secondly, Once I was given the keys to drive away, I noticed a horrible smell in the interior. A combination of smoke and cheap body spray. I've tried to call and swap the car for the past 3 days but the response has been that I need to physically stop by and see if there are any cars available at the time of arrival. Their lot is still empty... Overall, my experience with Enterprise Rental Car was extremely disappointing. I expected better customer service and a higher quality vehicle. I will not be renting from Enterprise again and would not recommend them to others. Update: the team got me into another car. Can't tell it has anything to do with the response to my initial post. Still would recommend another provider read more

The team of expertise at the Alameda Blanding location, Mr. Justin & Brent. were very helpful and patient while I have experience the nightmare of having my CLA250 Total Loss from Hate Crime from my neighbors in Oakland....The Insurance Company, Lender & Gap did not follow the normal procedure with a Total loss and Salvage!!! However. The Customer Service and Constant Assistance to move without additional Headaches. The Team is Amazing. Even referring me to the Sales Team for Enterprise Daija and Marquis in the Concord Sales department of Enterprise.... Keep up the Great Work. 100 + Great Job... read more

Extremely easy and quick service. I had to get a rental while my car was in the shop so I made an appointment online for the next day, they had multiple nice clean cars to choose from. The car worked great, dropped it off a week later and done in maybe 2 minutes. If I every need a rental again I would come here in a heartbeat read more

Professional and personable staff! I had to get a rental car because my car was in the shop. However, Enterprise Alameda made the whole process so much easier. Car drop off was quick and easy. They even gave me a ride to the body shop. read more

I'll bet, without exaggeration, I've rented approximately 30 cars from this particular location. It may be a different guy each time but they're always 100% on top of it! I rent cars often, all over the country and this location gives a constant, exceptional business experience. It's how you wish all businesses ran with more than adequate and pleasant staff with a predictable result. Lately, I've been requesting mini vans and they always hook it up with your classic Chrysler Pacifica. Adequate, predictable and efficient on gas. read more

Great staff, they are very polite and are truly focus on making sure that you get what you expect.

Alana Johnson was absolutely RUDE and the way she spoke to us was CONDESCENDING. No thank you! read more

Enterprise Rent-A-Car - Alana- RUDE AND CONDESCENDING. - Car Rental Near Me - Alameda, California

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I've been coming to this location for a while. It's normally a little wait, but the customer service has been excellent with absolutely EVERYONE I've ever encountered here. Sometimes I see the same faces & sometimes I see new faves. Today I saw a new face. Nice young lady who multitasked excellently. She reminded me a lot of myself no matter what is thrown your way she made it look easy. Thank you so much Alana. I remember last year calling this place back to back to back no one answered. She is actually one of the first people I saw answer every phone call while in there 25-30 mins. That was excellent while still helping everyone else and having a great attitude towards the end of the day. I knew I was going to write a 5 star review one day just glad I was able do it after meeting her and I believe the gentleman's name who helped me the last few times is Eli. Excellent as well. Thanks team. Will be back :D read more

We rented a car in Truckee and returned it in Alameda. Checkin was very smooth and efficient. Got a ride home. We will do this again.

Amazing staff. My car got stolen and they helped me out easily through the whole Process.! Thank you everyone appreciate your kindness. read more

I've had several great experiences with Alameda Enterprise. They are diligent and provide great service. A special shout out to Alana Johnson, Asst. Manager, who was above and beyond helpful, and professional! Alameda is lucky to have Enterprise! read more

My insurance made a reservation and provided me with a reservation number. I called this location to confirm and pick up my car - I was not able to get a hold of anyone all day. Unable to get a hold of agent/manager est. Phone line seems to be always busy then get disconnected which is really frustrating. Update review. I called again this morning and I was able to speak to Tyler D. and further assisted me with getting my car rental set up and he also apologized for the inconvenience this has caused me yesterday and scheduled me for a pick up. read more

They were amazing, I had to take some time to get my card in order to pay the deposit and they were very patient with me, the wonderful woman even picked me up from the auto place beforehand, I wish I had gotten her name but everyone was very helpful and I was very pleased with my experience read more

Alana is the worst customer service representative! She is rude every time and every interaction. Why is it so hard to just get help when you need it? Alameda Enterprise sucks! read more

Small staff at the location and consistently busy, but always ready to help! I had so many things go sideways during the car rental period, all of which was through no fault of their own (high demand for rentals in Alameda County for the elections, vehicle break-in while parked, etc) and they were able to take care of every issue right away. I interacted with most of the team - Biruk, Kieth, Namdi, and Tyler (sorry for any names spelled wrong) - and they were all fantastic to work with and left me feeling much better after each interaction. Highly recommend going to them with your rentals! Also, easy parking area and within walking distance to food places if needed. read more

Needed a rental during a stressful time. After, my car getting hit... I came in greeted by Tyler who was the manager and has the best customer service! At this time there weren't many options to choose from and so he accommodated me with a luxury suv. The other gentleman who was working at the time, walked me to the car and sat inside to help navigate the radio, other buttons and bluetooth options. I was very pleased with my overall visit, it made my car repair time less stressful. I would reccomend coming here, even if I just need a rental for other needs. This experience was top tier. Their communication, helpfulness and just overall efforts to make sure they met all my needs. read more

I love the Enterprise in Alameda! Tyler and Eric are awesome. This location is run like a tight ship. My car is always ready when I get there, and they always remember me which is GREAT customer service! The cars are always sparkly clean upon pick up. Also they are sufficiently staffed, so if there is a line...it moves quickly. So grateful for this little gem of a business in Alameda. :) read more

Cool to be kind. I love the customer service at my alameda location. Transactions have always been covered but the team there is fast cool trusting and efficient! Thanks Blanding location. read more

I arrived at open. A car wasn't ready so the manager on staff went ahead and vacuumed the vehicle while I paid. They were very thorough and friendly. The car was nice a clean, and ran like a champ. The car was being covered by the "at fault's" insurance so I opted to pay for coverage out of pocket in case anything happened. I got the bill from them this week for a rental insurance coverage, a month after I returned the vehicle. read more

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Thank you Tyler and the crew you guys been so helpful and always taking care of me I appreciate you guys. Thanks for all your help Tyler and also thanks for helping my friend as well. read more

I initially reserved an economy vehicle for $74.88 per day, for an overnight trip to Pismo Beach, but decided to upgrade to a compact sized car advertised for $80.41. However, after signing up for Enterprise Plus membership at no extra charge, the fee was discounted to $72.18, and I received a fully loaded 2022 Toyota Camry SE which was a comfortable drive. Their Alameda Branch Manager, Tyler Deitrick advised that if I wasn't able to return the car before their office closed at 5:00 PM the following evening, I could drop the keys off in their lock box and pay for the rental the next day. The next day I arrived when their office opened at 8:00 AM and was charged for only the two day rental fee. The only concern I have is that although I had reserved the car a day before the rental period and asked for a home pick-up at 8:15 AM, I didn't get a ride to their branch until an hour later which delayed the start of our trip. Considering the increased morning traffic in the Bay Area, especially on Southbound 880 freeway, I'd suggest their Alameda branch open at 7:30 AM to get a jump on the morning traffic. Other than that, I appreciated the friendly and professional customer service I received from Tyler and his Enterprise Rent-A-Car branch crew. read more

This place has a horrible customer service. My mom went in to get a rental car and they made no effort to help her with her request. Hire people who know what they're doing and not idiots that aren't helping when they're working in customer service. Maybe it's the horrible pay they make so they're angry and take out their anger on customers. So sad, but definitely recommend you going somewhere else. read more

I rented a very clean Altima from this location for a week. As any smart person would do, I reserved online ahead of time to make sure this location would have a car available. I also completed the customer information online ahead of time. I experienced great customer service from start to finish. Friendly, polite, quick and easy. I arrived at maybe 8:15am and there was already 2 people ahead of me. I think they are pretty consistently busy, so you can expect to wait a few minutes. I was there a total of maybe 10-15 minutes at pickup and same at drop off. I am hoping I can rent at this location each time I need a rental. The only reason I may not is because there are sometimes lower rates at other rental agencies at OAK airport. read more

Picked up a premium rental car on tuesday. The car i picked up had a bad A/C unit. So i called them back the same day, the guy on the phone had great customer service. He told me he was going to get me a sporty car upgrade since its their fault. Kimberly was great help, she found me a vehicle in short time. I recognize her from a different Enterprise location in Oakland. She' always fast and easy to deal with. read more

My grandmother made a reservation at 1 o'clock for us to pick up a vehicle. We "checked out" at which point they started cleaning the vehicle at 1:45pm. They did have chairs for people to sit in which was good because my grandma is disabled but waiting an hour for a car when you have a reservation is ridiculous. On top of that they offered to pick a vehicle that was ready at our reservation time but we'd have to pay an upgrade fee. I've been to other enterprise stores and I've never had to wait for a vehicle at my reservation time. In fact I've received upgrades for free when they didn't have the original reserved vehicle ready on time. To avoid waiting even longer we had to settle for only cleaning the inside of the car. We left at 1:55pm. I'll never come back to this location. read more

I did call the for the reservation, put my phone call on hold for 15 minutes, I hang up and call again I ask the question and not provide me the answer and hang up the phone on me. And said he the manager at this enterprise. Very bad customer service read more

We just got a rental car this morning because of our flight getting cancelled. We had an easy experience here. Everyone that we worked with was positive, even with the massive influx of people due to flights getting cancelled. While we didn't have problems getting a car, for those that did need something bigger like a truck or car with 4-wheel drive, when dealing with those that did the employees were positive and providing solutions and information on when those cars would be available. Overall, it made the stress of getting our flight cancelled much better. Thank you! read more

We were caught in the Oakland airport Christmas cancellation fest. We had zero hope in finding a rental car. Tyler and the crew really made it possible. We felt well taken care of in a stressful situation. We are grateful!!! read more

Nicest employees ever! From the guy that picked me up at the body shop, to the reception agent, to the guy that went over the car details. Everyone was so professional and friendly. Excellent customer service. read more

Excellent service I have rented from them 2 times now and both time they were very courteous and even would call me to update my reservation was on time. The associates are very understanding and helpful I have no complaints ! read more

I had an amazing experience for my first time renting a car. I was picked up and dropped off at my Alameda office. The car was clean and in great condition. Plus the customer service was excellent every time I called and very friendly when I went in person. Thanks so much! read more

We rented a car from Enterprise because our car was at the body shop. The experience began when Enterprise had someone pick us up at the body shop and take us to their office. There we met Tyler who was juggling numerous customers and yet made everyone feel like they were the only customer that mattered. After completing our paperwork, Tyler handed us off to Alana. She took time to get to know us and help us feel totally comfortable operating a new car. It was a wonderful experience and I look forward to returning to this Enterprise office in the future. read more

I have rented from this location on several occasions but recently they have started requiring an auto insurance policy number as a condition for rental. This is counter to Enterprise's stated policy on their website and unfairly excludes renters who don't own a car. Prospective renters should beware as this arbitrary requirement is not noted on the Enterprise website when making a reservation and could delay or even ruin people's travel plans. read more