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Enterprise Rent-A-Car

3.6 (140 reviews)
Closed Closed
Updated 2 weeks ago

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Dee W.

My go to when I don't fly!!! Quick just bring the bag aka money and paperwork and go .. always great customer service and I used my points for a free day !!!

Phil A.

I had a free rental car here when I was in an accident a while back, and just like their commercial says, they did pick me up!! During Covid, only one person at a time was allowed inside their business. Everything was quick and easy getting the rental car. The car was clean, not too many miles on it either. I had the car for about a week, and when it was time to turn the car in, they give you the option to drop it off or they will come get it. No issues here!!!

The car came smelly from cigarettes smoke it was hard to breath.

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4 months ago

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16 days ago

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2 months ago

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5 months ago

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5 months ago

My favorite rental place and Avery is always so helpful and it's easy to pick up and drop off without the hassle of the airport

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6 months ago

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3 months ago

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2 years ago

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1 year ago

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1 year ago

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5 years ago

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2 years ago

Very nice service. They're fast and easy to use the service, customer service support are amazing!

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9 months ago

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3 years ago

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1 year ago

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5 years ago

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3 years ago

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2 years ago

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1 year ago

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2 years ago

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3 years ago

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2 years ago

Warning: Other locations nearby will accept the physical Apple Card (MasterCard by Goldman Sachs) but NOT this location!

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4 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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2 years ago

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4 years ago

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7 years ago

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3 years ago

My insurance booked me here, staff super friendly (big thanks to Kevin and Garrett) made the process super nice and easy.

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2 years ago

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4 years ago

Dont expect the car/truck to be detailed...I rented trucks here twice and had to take them to be detailed. Very dirty to say the least

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5 years ago

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3 years ago

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8 years ago

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6 years ago

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

After we had an unexpected object hit our windshield, Nicole handled the insurance claim for us!

Mentioned in 5 reviews

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Hertz Rent A Car

Hertz Rent A Car

2.3(87 reviews)
1.0 mi

My mom rented a car from this place and the service was awful. She requested a car that was…read morestandard and they gave her a car she was not familiar with and didn't know how to start/reverse and drive. That would have been fine if they had someone teach her. The tires also had sensors and kept going off and she didn't know how to fix it or turn them off. She said she called and they said they would send someone (she was approximately 10 minutes driving distance from the rental lot) and she waited over 2.5 hours and no one came. Then when she called back it turned out they closed! Incredibly rude and poor customer service. I am appalled they are still in business. I would hope no one would treat anyone else's mother this way. She said it was extremely expensive, they were rude and she didn't know how to drive the car without asking someone else for help (and no one from the rental place bothered to show her when she asked).

My car dealer's service department contracted with this Hertz Local Edition for a rental car while…read moremy car was being serviced. When I arrive at Hertz, I was the only customer present. The representative at the desk told me to wait as he took phone calls after phone call. I had to wait half an hour just for the representative to take a break from his phone calls and actually service the live customer. This business has an utter lack of regard for its customers. I'm a Hertz President's Circle member, and don't think I've ever had worse service from Hertz.

Photos
Hertz Rent A Car - Here's a photo of him putting me on hold with the third phone call that came in after me.

Here's a photo of him putting me on hold with the third phone call that came in after me.

Hertz Rent A Car - Car Rental Desk

Car Rental Desk

Hertz Rent A Car - Spiders nest in the back seat.

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Spiders nest in the back seat.

Alamo Rent A Car

Alamo Rent A Car

3.3(295 reviews)
3.3 mi

When did Alamo start having plainclothes ICE agents? The lady at the front desk was definitely a…read moreracist. She checked my passport--which I have never experienced at other Alamo or Enterprise locations--and claimed that my passport was expired. I told her that my passport doesn't expire for another eight years. Then she said my visa was expired. I told her at least three times that she might not be looking at the correct page and that I could help her find it, but she completely ignored me. After a while, she finally handed my passport back to me and told me to look for it myself. I found the correct page and showed it to her. She impatiently said, "You have too many visas." Later, because I didn't have a flight number, she kept delaying and refusing to rent me a car, even though I had just returned a car to Alamo at OAK without the flight number and showed her the receipt. Her colleague said, "Some international visitors steal cars or damage them, so we introduced this policy in the Bay Area in the past one or two weeks." I asked him to provide written documentation, but he refused, saying: 1. This is an internal document and cannot be shown to customers. 2. This is a Bay Area-only rule, and you won't find it on the official website. If this rule truly exists, why doesn't it appear in the terms and conditions during online reservation? That way, customers wouldn't waste their time coming here for nothing. As for the prejudice against international visitors, I don't believe international customers can take a car onto a plane and fly it back to our home countries. Please do not believe their response telling you to email customer service--I've already emailed them for a week and have received no reply at all.

We rented a small crossover for almost 2 weeks in CA and we were hoping for a Toyota or Honda, but…read moreall they had were Hyundais and Mitsubishi's. At least our plain underpowered Hyundai Venue got good gas mileage (not a car I would ever buy after this). It basically did the job, but when I returned the vehicle, I was handed a receipt which I noticed was for almost $60. I was told I agreed to a full tank of gas at $4.99 a gallon. However, I had completely filled the tank up 40 miles prior so I asked if that charge could be removed. I was assured I would be getting an email shortly or a text. They did email me a copy of the bill, but no refund. After I noticed the charge had not been removed for two days. I called Alamo and talked to an operator and they assured me it would be removed. Four days later and the charge is still there so I called again and was once again assured the charge would be removed and two days later it was. Keep in mind that both Alamo, National and other similar car rental agencies give you the option to return the car with a full tank or they will take care of it at two different price ranges. The best option is to return the car with a full tank of gas and make sure you state that during your time at the rental counter or you'll be dealing with this same scenario. I would rent from Alamo again, but I'd get this detail correct in future.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Enterprise Rent-A-Car - carrental - Updated May 2026

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