I originally gave this center 5 stars, but the last three times I have tried to deal with them the…read morefront staff have treated us like a burden. Finding a new doctor. Dr. Ellis is my daughter's osteopathic physician who practices at the New Horizons Wellness Center. Although he is not a pediatrician, I found him to be a patient doctor who my daughter feels very comfortable with. The appointment did not involve a lot of waiting that we have experienced in other places. The receptionist was pleasant. The nurse was also very nice. Dr. Ellis took a proper amount of time talking to us about her medical history and doing the examination. I would recommend him to others looking for a local doctor.

I highly recommend using another facility!!! Not even one star but it made me do it to post the…read morereview. I went into the office with my elderly mother a few weeks ago for a consult on cataract surgery. I waited in the waiting room room until she was done. I noticed a few agitated customers but wasn't my problem so I blew it off. My mother was scheduled for surgery so we did the surgery then immediately left the surgery center and went to the office site for the dr to check her. I made no pit stops on the way between the surgery center and the dr office. I am parking and the receptionist calls and says how much longer until you arrive? I said well I'm trying to park and we will be in. I walk in before my mother(she's still sluggish from anesthesia or whatever they gave her). The receptionist doesn't say hi how was surgery nothing to greet in a friendly manner. She says"Ms Pace" I said yes ma'am she says" you have a balance of 34$ when will that be paid". I said well can't it wait until we are leaving I mean I just parked and ran in to tell you she was here. My mom gets called back. The nurse and dr were great. I go out before her to pull the car under the awning at the door to pick her up and retrieve my credit card to pay the balance because I said I would at check out. I walk back in to the check out receptionist being loud with my mom and the other receptionist yelling at her saying I would pay at check out. I had my credit card in hand to pay the bill when I came back in. My intentions were to pay it until I heard the harassing going on. My mom had no clue because she was still drunk on meds when we originally got there. This is not appropriate. This is the poorest customer service I have ever seen in a medical facility. You work in the medical field and have no empathy for the patients coming in and out. My mother had just paid the $240 co pay for the surgery. She Had no clue she a had balance for a test that insurance didn't pay for. After I seen the way they treated her less than two hours from having a procedure done there was no way I was paying. That $34 can wait. You have elderly people coming in and out of that office daily. I would bet my life 90% of those people are on fixed incomes. But there had to be an approval given to let the bill slide until she returned for a follow up from her procedure. These patients are dispensable and replaceable to this office. The check out receptionists walked away from me when I put her in her place to continue yelling from an office in the back of the building. As a postmaster, I would never allow my front end workers to be so rude and lack so much empathy for my customers. And you shouldn't either. I hope they don't treat their mother the way mine was treated. A smile and how are you today goes a long way. I will make sure that every employee of the usps knows not to use this place because your front desk people are awful humans. Do better with your front desk positions!!! Hire people that want to work and love their job. Not these crabs in the sand that want to bite everyone that walks through the door. These elderly people deserve respect.

Dr. Kelley at ESA performed my cataract surgery, and it was outstanding! From the initial…read moreconsultation to post-op, their care was top-notch. The surgery was smooth, recovery seamless, and my vision improved significantly. Plus, Dr. Kelley's expertise isn't the only thing easy on the eyes! Highly recommend for his skill, compassion, and stellar results. If you need ophthalmological care, he's the one to see--literally!

couldn't ask for anything more he has helped me with my eyes more than any other doctor. I have…read morebeen to everything was A+.

I made an appt and ask the receptionist to verify my insurance to make sure they took my specific…read moreBCBS plan and she said that she was sure it was fine and to just bring my card to the appt. i am a mom so attending my appt required ahead planning - when i arrived and handing my insurance card to the receptionist she told me they do not accept my plan. WHAT A HORRIBLE way to do business. Very thoughtless and not at all what should happen in any kind of healthcare practice. Do better Bender Eye Care.

never go I repeat never go neverrrrrrr waited 6 hour in the waiting room…read more care was 2 min said she did not know what was wrong care was a 3

I go there for my kids it good place and affordable. The people and kind and they got stickers…read moreafter and they loved it. Sometimes if u are late by 5 minutes or something then u are gonna wait another 20 minutes but they are some games so your kids can be entertained and tv do not recommend the games especially if there is sick kids touching it. The care quality is a 4 out of 5 it good but like i said the toys dont let your kids touch it they do clean it everyday once i know because i asked.

I called today to see if Dr Matthew's can pull a tooth that has been causing me extreme pain. He…read morehas been my dentist for many years and has pulled several teeth in the past. Was told by receptionist that they do not do extractions. Ummm...what? Website states emergency services available...including EXTRACTIONS! Receptionist said I need to call an oral surgeon. Receptionist didn't get my name, what tooth was causing issues...nothing. So I called Metro Oral Surgery. They did not have an appt until the end of the month (today is May 7) and surgery not available until June. Surgery? I just need a tooth pulled. I asked what am I supposed to do about the pain. She said "I don't know. Call Dixieland Dental" who does not accept insurance and it's cash only. I called Foundation Dental and have an appt tomorrow. Dothan Dental...you just lost a patient!

Dr Mathews and Dr Prim are awesome! Very professional. My whole family uses Dr Matthews now. Highly…read morerecommend.

We had our first visits yesterday and it went great! The hygienist was so so great with my 4 year…read moreold for his first visit ever. The place was very clean. The front desk receptionist was also very friendly . I also enjoyed that the staff got us in right at our scheduled time, we didn't have to wait. I highly recommend !

I've been coming to Dr Spurlin since we moved to Alabama from Hawaii. I absolutely love her work…read moreand the atmosphere she provides. Our two toddlers come here as well and they make it fun and comfortable for the little ones. Her team has always been so helpful and very knowledgeable on any questions that arise. I highly recommend DR. Spurlin and know you will love it as much as my family does.

A trip to the dentist has always been a dreaded experience to me. Not anymore! I love going to see…read moreDr Pittman and all of his staff. From the moment you walk in you are greeted with a warm welcome. You don't have to wait long before being called back and my hygienist is great! ( Miss Tiffany) They take the time to listen and explain everything In easy to understand language. Options are fully discussed and I never feel rushed. Dr Pittman is wonderful and is a caring, patient doctor even though I know he has a busy schedule. Having to pay the bill at checkout is never fun but the staff makes you feel like it is money well spent. I always leave feeling like I have new friends! I would recommend Dr Pittman to anyone needing professional and caring care

Excellent staff from the start. The Dr. even calls after you go home that day if surgery is done…read moreto see if everything is good.