I took my daughter here to get her some prescription reading glasses. While we were there, my…read moredaughter asked me why the lady at the front desk was giving me dirty looks. Not something am 11 year old should notice. That's not professional service in my opinion. Also we were back in a room so long I swear they forgot about us. They get 2 stars because they did finally get both my girls some glasses.

Got glasses back from them with AR coating recommended by Dr Tony Dobbs. Saw alot of green in…read morelenses. Had glasses less than a month. Gave me hard time about giving me a refund on AR coating. lenses were unable to see out of. Gave me one reason after another when it was clearly a no brainer. Wasnt my fault. yet they made it seem it was. Been a customer since 2005 never a problem. Was even told cant get glass case unless I purchased it. I'm being blamed. BEWARE: Any thing happens to your glasses they do their best to blame you, No refunds given Especially with a no brainer. They have new lense manufacture who make your glasses and they are crap.

couldn't ask for anything more he has helped me with my eyes more than any other doctor. I have…read morebeen to everything was A+.

I made an appt and ask the receptionist to verify my insurance to make sure they took my specific…read moreBCBS plan and she said that she was sure it was fine and to just bring my card to the appt. i am a mom so attending my appt required ahead planning - when i arrived and handing my insurance card to the receptionist she told me they do not accept my plan. WHAT A HORRIBLE way to do business. Very thoughtless and not at all what should happen in any kind of healthcare practice. Do better Bender Eye Care.

Updated review: I tried to continue bringing my daughter here but they just couldn't seem to make…read moreany timely appointment. Found a new eye doc. Brought my daughter here for the first time yesterday. They were friendly and helpful. There was a bit of a wait considering we were on time for our appointment. We ended up being there longer than expected because of this. There are religious materials LITERALLY on every surface of this place. Religious tracts on the counters, religious books on the tables, religious quotes by the glasses and on the wall in the children's area. I felt like I was in eye church. Very bizarre - but despite feeling like I did not belong there, they DID do a good job and I will continue bringing my daughter there for her vision needs.

Terrible customer service. We paid upfront and were told to expect a call in about a week, when the…read moreglasses were ready. 2 weeks later, we hadn't received a call, so I followed up. The same older woman who accepted payment answered and told me it really should be 10 business days, that they say 7 to 10 business days but the company who installs the lens tells them to say 10. Ok. So another week goes by, never a single phone call. At this point we are at 14 business days. And the same lady answers, tells me oh they arrived yesterday afternoon. She then tells me that it takes 10 to 14 business days, so they are on time. How we go from one week, to 7-10 business days, to 10-14 is ridiculous. She then starts complaining on and on about their employee Hannah, and it must be her fault. I cut her off to say we will come pick them up now. So when I go to pick them up, she starts in on defending her Hannah bashing. "Can I please get the glasses and the prescription?" More about Hannah. So I asked why she flat out lied to me about how long it would take, 7 then 7 to 10, then 10 to 14. And she admitted she had lied and asked me and God to forgive her for lying. I asked if they really arrived yesterday, like she had said. She didn't know but assumed they may have and Hannah was too busy to call. I asked when they actually ordered the glasses. No idea. Hannah may not have ordered them on time or the company may have broke the first pair, no way to know. So the lady who greets customers, takes orders, accepts money, and answers phones, is apparently not the one who runs the phone or places orders. I find that incredibly hard to believe. But then she is the doctor's sister, so she doesn't really have to do a good job. I feel sorry for the employee who replaces Hannah.