Great parts team!…read more Randy was an awesome specialist and advisor. Right part at the right price Randy, keep up the good work

In 25 years of driving, I have never written a bad review for a service center. I have never been…read morelied to nor experienced disrespect like I did here. Price Leblanc Toyota and specifically Brandi in the service department has changed that. As a first time Tacoma owner I was excited to be part of the Toyota team. I was also amazed how beautiful Price Leblanc is. There is even a restaurant on site. I dropped off my tacoma and met with Brandi to recalibrate my tire sensors and troubleshoot my door lock motion sensor not working. I informed Brandi that I added lights with two plug and play wire harnesses that can be unplugged if necessary and that I would reinstall the two wire harnesses after the troubleshooting. This should have been a very simple job. Over the next 6 and a half hours of my truck being there, I was told that the new wires could not be located, that permanent modifications had been made, I was hung up on by brandi, that 6.5 hours was not enough. When I realized I was going to be charged more, I quickly demanded that they stop so I can bring my truck elsewhere as I was already lied to about anything being permanently modified. Upon arrival, I was informed that they magically found a bad wire at the last second. I just wanted to pay my $200 troubleshooting fee and leave. This is where things took a nutty turn. Here is the email proof that I was lied to. The next day I emailed Brandi for the part number on MY Vehicle...after Paying for a Diagnostic. Can't make this up....She said MY part number was proprietary. Since then I brought my truck elsewhere and the bad wire was located in under an hour... for $140. I will never go back to Price Leblanc, not even for free service.

Manager Mike Hutchinson extremely helpful n professional. He…read morewent above and beyond to accommodate us even though it was way past his closure time. Highly recommend them for business.

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

CarMax the company (not this particular store) has an ideal quick, 1-2-3 process when it comes to…read moregetting a car, and for the most part, we did until we didn't, and 4 credit checks later the process was resolved. Had this been an issue on my end I would've understood but it wasn't so I was more than irritated. When I got here it was obvious that I was aggravated and Tracie came in & immediately took action to get to the bottom of why Carmax kept messing up my application. Very patient, determined, & kind had it not been for her I WOULD NOT AT have bought anything from this company. Carmax company This particular store Tracie

The best place to buy a car or truck. Everyone was so nice and made the process easy. I sold my…read moretruck and they gave me a very reasonable price.

I've been buying used cars sight unseen since 2011, this is hands down my best experience yet…read more Rami at Motorcars Louisiana was nothing short of amazing to work with. Straight to the point, seamless purchase and provided a fantastic car. It was better than described and they stayed in touch everyday from when they sent me the bill of sale, received the check and even helped me get a great price on shipping it to me. I will always look to them first when I start my next car search!

Great service, smooth process, friendly staff, and got me in my car fast! Highly recommend.read more

I recently sold my truck to Luxury Auto. The staff was friendly and professional. They were very…read morehelpful with paperwork and communication following the sale was quick and helpful. I recommend doing business with this dealership.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”.

We had a great first service experience at Brian Harris BMW. We originally purchased our X5 in…read moreCalifornia before moving to Louisiana, so this was our first time having it serviced here. The entire process was extremely easy and seamless from start to finish. Everyone we encountered was professional, courteous, respectful, and efficient. You can genuinely tell that they value their customers and take pride in providing great service. A special thank you to Ms. Scaggs for her outstanding customer service. She made us feel welcomed, kept everything simple, and made sure we were taken care of throughout the entire visit. Five stars all around. Brian Harris BMW will definitely be our dealership for servicing our X5 going forward!

If I could give BMW of Baton Rouge zero stars, I would. The level of incompetence, lack of…read morecommunication, and complete disregard for customer service I have experienced from this dealership is truly astounding. And the worst part? I was simply trying to have a manufacturer recall addressed. On August 23rd, my 2020 BMW 330i notified me of a recall involving the starter. TWO days later, I contacted BMW of Baton Rouge and scheduled an appointment for September 14th, nearly THREE WEEKS in advance. Days before my appointment, I received a text informing me that they did not actually have the necessary part to perform the repair, but I was more than welcome to keep my appointment for other services. I was assured someone would contact me when the part became available. The day before my appointment, having received no updates, I logged into BMW's website to cancel it. To my surprise, I discovered that my appointment included approximately FIVE additional services I had NEVER requested, including oil changes, tire services, and fluid maintenance. I had scheduled a FREE recall repair, yet somehow my appointment was filled with services I had no intention of purchasing. Thankfully, I caught this before "missing" an appointment they couldn't even fulfill in the first place. Since then, I have made repeated attempts to contact this dealership, leaving voicemails, my phone number, and requests for someone to PLEASE return my calls. Nothing. Absolutely no follow-up, no updates, and no apparent concern whatsoever. Meanwhile, my vehicle has developed serious starting issues and now requires a jump-start every single time I need to use it. As a college student commuting from Baton Rouge to Hammond, having a reliable vehicle is not optional for me. The fact that I am dealing with these issues while receiving absolutely no communication from an authorized BMW service center is beyond frustrating. After getting nowhere with BMW of Baton Rouge, I finally contacted the BMW dealership in New Orleans. The difference in customer service is NIGHT AND DAY. They were courteous, helpful, and scheduled me for an appointment less than 48 hours after my call. They also expressed concern and embarrassment over how Baton Rouge had handled the situation, especially considering my vehicle was already experiencing starting issues. So now, instead of receiving service in my own city, I am driving approximately an hour out of my way because BMW of Baton Rouge apparently cannot manage to successfully schedule a recall repair, communicate with a customer, or return a phone call. To put this all into perspective, I am willingly driving toward a hurricane making landfall on Friday rather than continuing to deal with BMW of Baton Rouge. That alone should tell you everything you need to know about their service department. I have dreamed of owning a BMW for as long as I can remember. At 21 years old, after saving up my money, I was finally able to purchase the car I had always wanted. I worked hard for that car, and I have been incredibly proud to own it. It's disappointing that a brand I've admired my entire life is represented locally by a dealership that makes something as simple as addressing a manufacturer recall this unnecessarily difficult. I genuinely cannot understand how an authorized BMW dealership can operate with this egregious level of disregard for its customers (unless you're buying a vehicle from them, I'm sure). Owning a BMW should not mean having to beg an authorized service center to address a manufacturer recall. BMW is supposed to be "The Ultimate Driving Machine," but BMW of Baton Rouge has been nothing but the ultimate freaking headache. If you value your time, your vehicle, or even the most basic level of customer service, I strongly recommend taking your business elsewhere.

Service review for an oil change Dec 2023…read more Todays experience with Royal GMC service in Baton Rouge, LA was service number 4 and I will honestly say it will be the final time I ever use this dealership service for ANY reason at all. The service at this dealership is a complete disaster and a failure which is a direct indication of the lack of leadership from the service manager. Absolutely shameful that current problems have been consistently occurring for almost 12 months. Before I write my review on what went wrong today, I do have to give credit to Hannah (service front desk). Without her help and consistent apologies, this review would have been a zero stars. Hannah went above and beyond to help clean the mess that was left behind by the service technician. Absolutely nothing that occurred today was her fault, in fact she deserves all the praise and credit because she was the only employee who cared enough to provide a solid customer experience. The service technicians at this dealership DO NOT treat your car with respect. today was the second consecutive time in which grease and oil from the technicians hands were left all over the interior of the car. The seats, door panels and center arm rest was covered with oil and grease. Once I brought my concerns up to Hannah she sprinted into action attempting to make the situation better by cleaning up after the technicians. A complete disappointment with every level of management at this dealership. Customer be warned....until they start to address management changes, you need to take your car to another dealership

We were driving in our Yukon xl on the interstate from New Orleans when our car stopped…read moreaccelerating. We had 3 kids and a dog with us. We pulled to the side and finally got it restarted and got off I-10 on the Siegen exit. The check engine light came on and we started getting texts to SERVICE TRANSMISSION IMMEDIATELY. We drove by a Chevy dealership first. Called them and explained our situation. They said they couldn't help us til Monday. This was Saturday morning. We kept driving and came across Royal Buick GMC. We pulled into the service department. They immediately diagnosed our problem. They completed the repair in less than an hour and it was under warranty so we didn't owe anything. I'm so thankful they could help us immediately and so quick!!

Update - after receiving the X1 and spending some time with it, almost everything is great, but not…read moretotally everything. The one negative is the windshield had tons, and tons, and tons of tiny rock chips in it. I don't know what kind of environment the previous owner drove it thru, but there are tons of rock chips in the glass that were not disclosed or shown in photos. Just a mention of this before purchase would have been great. Now, will be spending close to 500 bucks for a new windshield. Of course, used car, can't expect perfection, I know. Just would have been good to mention it.

AWESOME car shopping experience!! Elite group really rocks. They make this process really smooth…read moreand they are very knowledgeable about the vehicles in their shop. If you're looking for a great car shopping experience without having a salesperson pushing you to buy, this is the place to go. I left extremely happy with my new vehicle.

These are some of the sweetest people…read more We had been looking far and wide for our next vehicle and we found it here. It was anxiety-provoking to buy a car out of state when you hadn't seen it in person, but they made the process easy. We were comfortable buying tickets and flying out to pick it up. Andrew was so down to earth and approachable and took so much time to answer all of our questions as we were coming from out of town. He was always available by phone or text and made sure he had an answer for us. He even drove us to the bank to get our down payment! Their finance guy is THE BEST, of course I cannot recall his name at the moment, I believe it is Mark? But when I say that man is the kindest man and he worked to get me the lowest possible rate in the industry! I thank these guys for their hard work. The overall feel in this dealership is welcoming. Everyone smiled and open doors, everyone made it their job to make sure we were comfortable. Just a great experience through and through. We would be back for another vehicle, and we HIGHLY recommend Mercedes Benz Baton Rouge!!!

Great custom service and all the perks of having your car serviced at a luxury dealership. While…read morewaiting for my car to be serviced they offer a wide variety of snacks and drinks as well as comfortable work spaces. Amy has always been amazing and I felt my time was valuable as well as my business.

I purchased a new Honda passport in July and had a WONDERFUL Experience. I left the dealership…read moreafter Desmond helped me with an oil change and was even more blown away by the swift, through, kind, and enjoyable experience I had there again! Awesome autos, great service, authentic attitude and overall splendid experience!

My CRV is being periodically finicky about starting. I brought it in and Garrett and the team gave…read moreit a very thorough inspection. They were unable to reproduce the problem, but it was helpful knowing it had been looked at.