My vehicle ran into some electrical issues, and I decided to take it to AutoNation Ennis for…read morerepairs. They sounded professional on the phone and addressed my concerns. When they looked at the car, the technician started trouble shooting and worked to keep the cost low. Once it was determined it was an electrical issue, I decided to purchase a new car and the experience was pleasant overall. It took three days for me to make up my mind, and I did not feel pressured to buy during the process. I was able to test drive as much as I needed, and when I was stranded they helped with transportation. They also answered ALL my questions about costs, vehicle details, and options. Once I selected the car, I was also able to upgrade a few features so the car met my expectations. I was able to get my own financing; however, AutoNation Ennis worked with a bank to extend my term. This extension made the payment similar to my current car payment. Lastly, I felt the trade in value was reasonable so we did not have to argue about my other car's value. If you want a new car or truck look for Mark Jones and/or Shaun Schell. They were both excellent to work with and focus on customer satisfaction. (Please note: I could have given them five stars; however, I do not give five stars...even to myself.)

BEWARE!! Bad experience!! We had purchased another vehicle at an Autonation in another city just 3…read moremonths prior. They tried to just give us one key, we asked for the other to be made and they said, "No problem. We will have another key for you." We didn't have an issue. Fast forward to 3 months later, and the vehicle we wanted to buy our daughter was here at this Autonation location, much closer to our home. Wow- we should be treated great for spending so much at the same place- NOT. My husband got home after buying the car with only one key and called and left a message letting the salesman know he forgot to give the other key. We waited several hours for a callback; so, then we just drove over to get it ourselves. The sales guy saw us drive up and called before we got out of the car and said it only came with one key and he can't give us another. Basically, we were not promised another key until throwing a fit with him then the manager. Then, we got the run-around over and over with this group when trying to pick it up and getting it programmed. Finally getting the key now, but they made sure to make me wait over 1.5 hours for the programming, which takes 20 minutes. My advice: if you HAVE to come here, insist on the key (and whatever else you are owed when spending this kind of money) during all the confusing decision making times prior to signing, these people DON'T work with you otherwise!!

I'm really disappointed in Ennis Ford they've had our truck for over a month didn't even get…read moreoffered a loaner it was a simple oil change and warranty work on the sun roof and Ryan in the service department has given my wife and I the run around and every excuse under the sun why it wasnt done and false days it would be done then we find out today that he quit Friday and this whole last month we've could of had a loaner we use our truck to haul hay in for our livestock haul rescue livestock bring in feed for our livestock and countless other things and with us getting the run around from Ryan at ennis ford we've had to hire people to do this for us since we can't do it with out our truck I understand something's take priority but I thought it was a first come first serve system we should of just taken it to rockwall ford where we bought it from yes it's a bit of a drive but we would of had it back by now lesson learned to stay away from ennis ford this was the first and last time they get our business from now on it will go Rockwall ford

Typical bait and switch tactics... Price a vehicle online at one price and of course vehicle isn't…read moreavailable and they won't honor their own printed price... Customers beware...

I will never go to another dealership for my jeep, i've been to other places that have kidnapped my…read morecar or haven't been able to figure out what was wrong. Christian was amazing in the service department and while service team! not only did i get my car back faster than i was expecting but when I got it back it felt like a brand new car again. I have a 2016 jeep renegade and my car feels like I just bought it for the first time!

I purchased a vehicle from Pegasus at the end of January. Within less than two months, I discovered…read morethe vehicle was sold to me with an active safety recall that was never disclosed or resolved prior to sale. This is not a minor issue. The defect caused structural expansion that lifted the rear seat, creating a serious safety risk. I have since learned this issue could have led to a much more dangerous outcome. When I contacted Pegasus, they immediately refused responsibility and directed me to the manufacturer, offering no assistance, no guidance, and no support. Selling a vehicle with an open safety recall--especially one involving potential safety hazards--raises serious concerns regarding: Failure to disclose material defects Lack of due diligence prior to sale Potential violations of Texas Deceptive Trade Practices Act (DTPA) As a result of Pegasus' actions, I am now: Without a vehicle Still responsible for a loan tied to this purchase Forced to rely entirely on the manufacturer for resolution Pegasus has made zero effort to assist or advocate on my behalf, nor have they offered any form of transportation or resolution. This experience demonstrates a complete disregard for customer safety and consumer protection standards. I strongly urge anyone considering purchasing from Pegasus to verify recall status independently before signing anything. I am currently documenting this situation and exploring filing formal complaints with the Texas Attorney General, the Better Business Bureau, and pursuing all remedies available under Texas law.

I've worked with Gary twice now and can't say enough good things about him. He gets it - car…read morerepairs suck!! The first time was some work under extended warranty and they over charged me. When I went back, Gary completely owned the mistake and credited my card back. No hassle. The second time was a "big" $800 issue and while they had my car they did some recall work I wasn't even aware of. I don't feel like a number here. I feel like their client and that they want me to come back!

I am appalled by the way this dealership does business, or should I say "lack of". My brother found…read morea vehicle that he wanted to purchase from this dealership, but was selling his current vehicle to another dealership because they were giving him $3,000 more. He called the salesman, if we can even call him that, and said he was on his way to pickup the vehicle. His application was ran & his credit was hit. After he was halfway there, 1 1/2 hours into the drive, he gets a text that the car he wanted was sold to someone else. I'm in a customer service industry and that's not only unprofessional but downright ridiculous. To top off the experience my brother called the General Manger and he said, "we will do what's right and find you another vehicle" it's been FIVE days and he has ignored every single call. No wonder why his salesman thought his actions were ok, look at who's managing the place. RUN FAST! This dealership is not worthy of a penny in your pocket.

Any improvement would be a miracle. Every time they tell me they have answers to my questions. They…read moredon't. Been waiting registration tags for months. They aside they would Mail them guess what. Still no tags weeks later

This dealership will add charges to your purchase so beware the lie and steal. I called 4 time…read moreafter purchasing a vehicle to get the paperwork that I signed. No one would call me back had to go into dealership and still could not get paperwork as they said they mailed it. The vehicle I purchase was 37K and I put 15k down when I got my finance paperwork from lender it says I owe 37K went o deal and they still would not give me paperwork but they brought out a paper that they had put up to 15K of charges on. I have contacted an attorney about this as this dealership in underhanded, so stay away from them dont even stop as they will lie and cheat.

I'm 21 and just made a big purchase. Billy made the process so much easier. He is a kinda hearted…read moreperson and a even better sales person. He will walk you step by step with your process. He will also give you the better option that's best for you. Great customer service!!

I took my car for an oil change today. They also rotated my tires for me and washed it all within…read morean hour. We had a great experience thanks Frank Kent Service department.

My man Greg was a super hero on a Sunday trip from Dallas back to Houston. Flat tire put the fix a…read moreflat in still didn't help pulled over and started to get my spare on. When Greg came to the rescue pulled up said you look like you need some help (Love Texas Hospitality). Put the spare on then and there followed him back to Claxton where he fixed my flat and swapped the spare out for the normal tire so I could drive the final hour back to a Dallas without having to only go 50 because of the spare. What this man did today on his Sunday afternoon gave me a renewed sense of hope in people. Thank you Greg for your amazing work. I recommend Claxton's used cars to anyone!