After years of using this Avis location, the entire staff was 'let go', hours changed, and new…read morestaff installed. As such, my previous review no longer stands. I cannot vouch for the quality of the new staffs customer service. We made friends with the staff who previously worked here. None were reassigned to another location. They were all terminated. Not a good move Avis. You lost some excellent talent.

OK Everybody I really want this to be shared with everyone you know. We picked up a car in Milan…read moreItaly I had a reservation and the amount was $1060. I had intended to use my visa that had a rental car coverage and refused the coverage from Budget/Avis. When I got to the counter the woman behind it told me that Italy did not allow you to use rental car insurance from your Visa. Which was an outright lie and of course I didn't know it at the time. So I accepted insurance which raised the bill by $700. When I turned the car in in Verona I was told by the agent there but that wasn't true and that if I were to rent a car from them and wanted to use my rental car coverage on my Visa, that was between me and my bank. I was livid. A car that was supposed to cost us $1060 cost us $1700. The agent in Verona made €100 adjustment but that was the best she could do. When I picked up a car in Inverness also Budget/Avis as I had made these reservations at home I would never have gone to them again. The agent there also told me that wasn't true and that she had never heard of such a thing. I used my visa coverage there and that is documented as well .On my return home I contacted Budget /Avis With a well documented complaint and said I wanted the money refunded that I fraudulently "was talked into" By a lie! I have gotten absolutely nowhere. They send me a copy of the rental agreement with the insurance signed. Of course it was ,that is not the issue. The issue is coercion and fraud by their agent in Milan to Out right lie. I am still livid and I am not done. I am going to look into small claims court to cause nothing but a headache more than likely to that company, but I am not going to just let this go. The moral of the story is, do not use budget or Avis for rental cars. They do not honor their customers or back them up when an employee has fraudulently given information that cost the customer considerably more money than it should have.

My only complaint is the poor signaling and wrong information at the website. My receipt has the…read moreaddress inside the terminal and that's not the place to return the car. It's confusing

Excellent experience and a seamless process with excellent support. Easy to return right across the…read morestreet from the main train station in Milan with good signage.

I read dozens of car rental reviews and was extremely skeptical especially since I needed an…read moreautomatic. I found Morini and from Miami, Florida, we rented a vehicle in advance. The price was reasonable, fair and they also had an automatic. When we arrived, unfortunately, the woman the day before, had crashed her rental vehicle so we were given an upgrade to a nice automatic BMW. After signing the papers, inspecting the vehicle, we were out the door in less than 30 minutes. In fact, when we returned the vehicle, within less than 5 minutes, they were kind enough to have a shuttle bus take my family and I directly to the Milano airport. There are no hidden charges and service is exceptional. Will use this rental company only in the future and highly recommend them. They are an excellent, honest and transparent company that really does care about their customers.

Not sure what you all are complaining about; perhaps you were tired and cranky, we had an excellent…read morecheck in with very friendly service!

A 10 minute walk from the train station and an hour from walking in the door to getting in a car…read morethat was reserved in advance. Don't subject yourself to this.

Rented from them, in Bergamo airport pick up was fine. She even offered us upgrade which we took…read morefor gps. We paid in full, then got car late. Once we got car it had a scratch and passenger finder missing. They marked it on chart. Once we were off, car need oil, windshield wiper fluid, and blue. They told us to put it in and we would refund us. Return car, they said everything was good. But they didn't give us our refund we had to write in. Then day later got a charge of 500 on our card. This is crazy!! Now we have to go through trying to get it removed. HORRIBLE COMPANY

Don't ever rent a car from Europcar, they are VERY BAD NEWS…read more Europcar falsely accused and charged me for key lock damage AFTER I returned the car very early in the morning at Malpensa Airport in Milan, Italy. They did not have an attendant at the car return site so I dropped the keys in a special "key drop box" at the kiosk. They claimed unspecific damage and charged me 400 + Euros and sent me a bill. They have never provided me with any details about the damage they claim. After much back and forth they finally state it was damage to the key lock but not which lock specifically. I have spoken to friends who have also used Europcar and had the same bad experience. At the car return I locked the car by pressing the key on the pad and it was in perfect order. I also had full insurance on the rental. Europcar are ripping people off!! NO STAR

From the owner: Il nostro progetto consiste nella realizzazione di un ufficio multi servizio, il Key Deposit, che…read moreha l'obiettivo di rispondere alle esigenze dei proprietari di attività extra alberghiere che molto spesso non hanno il tempo per dedicarsi a una vacanza, a un weekend fuori porta o che semplicemente devono assentarsi per un appuntamento irrinunciabile. Per far ciò, abbiamo creato un punto accoglienza da cui gestire i check-in per gli ospiti delle strutture turistiche, seguendo un modello già esistente in Italia e all'estero. Il Key Deposit è una realtà innovativa volta a far fronte alle numerose richieste delle strutture ricettive. I servizi che offriamo sono numerosi e si rivolgono non solo ai proprietari di attività extra alberghiere, ma anche agli ospiti che soggiornano in queste strutture e ai numerosi turisti che visitano la nostra città. Proprio per quest'ultimi proponiamo: - noleggio auto: collaborazione con rinomate aziende del settore per creare il primo rental point a Bergamo, che permetta di noleggiare un'auto direttamente dal centro città; - transfer giornaliero e notturno da/per l'aeroporto: servizio offerto a prezzi davvero convenienti grazie alla collaborazione con importanti aziende di noleggio auto con conducente; - deposito bagagli; - servizio di stampa (biglietti aerei, prenotazioni alberghiere o documenti per viaggi di lavoro); - area relax; - organizzazione di tour e visite guidate.