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    Enjoy Garden Centre

    4.0 (1 review)
    Open 9:00 am - 8:00 pm

    Services - Enjoy Garden Centre

    Floral design and installation

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    5 years ago

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    Funky Petals - Smelly rose for you, friend

    Funky Petals

    (9 reviews)

    $$$

    The floral arrangement I received today is breathtakingly beautiful. The flowers and greens are…read moreincredibly fresh and high quality, and the vase compliments the design perfectly I am absolutely delighted with this arrangement and cannot express how much I love it.. Kudos to the designer .

    **This is written for the West End location, but thought it would be valuable to share here too…read moregiven it's the same company** My family and I have ordered from Funky Petals countless times over the years and have generally been content with what was sent out. However, my recent experience was highly disappointing. I spent $180 (including fees and taxes) on an arrangement of flowers and mentioned that we didn't require a vase since the recipient has dozens of her own. I placed my trust in their team and was hopeful and assured that the arrangement would be quite robust for that price point. Sadly, this particular one is not at all in line with past orders (see photo and you be the judge) which is very unfortunate given this was meant to be a birthday surprise during a very intense and difficult year. Once I saw a photo of the flowers that were sent, I immediately followed up with Anna, who's apparently in management, to express my concerns and she agreed that the arrangement could've been better and apologized a few times for the poor service. Yet, she personally delivered the flowers and clearly felt they were on par with their standards and kept making excuses as to why the arrangement wasn't fully up to their level and offered me a $50 credit as a gesture of goodwill. She also added that the recipient personally called her to share how "beautiful the flowers were". Something about this didn't sound right, so I followed up with the recipient and she mentioned that Anna actually called TWICE to "check-in" on the flowers, which is not their normal practice and the calls took place after I reached out. Way to put someone on the spot and who's going to complain about a gift on their own B-day!? This is super shady and a terrible business tactic, especially given that she specifically said that the recipient was the one who called her, which she did but after Anna left two voices messages. Um... kind of on the edge of harassment. Needless to say, when I shared how much the flowers cost (which I was embarrassed to admit) the recipient was shocked and was convinced that they cost at most half that amount. At this point, I went back to Anna and requested a refund for the $50, which I felt was fair and was still pretty low considering the flowers looked like they came from a grocery store or gas station complied of low-quality stems of old looking roses that were already open, other lackluster & cheap pieces thrown in, as well as tired and droopy carnations. They should've been embarrassed to put their name on this. They also forgot to add the plant food (for whatever life was left in these flowers) and didn't include their signature chocolate, which wasn't missed anyway, but the point is that they had, even more, misses on their part. In the end, nothing was reimbursed as they "don't issue refunds on store credit". Well, what about a refund for a product that I paid good money for and was way overcharged? How is that ethical? I showed the photo to several people in the YEG area and everyone agreed with me they weren't worth that price point. I would've been more than happy to return the flowers, but Anna initially pretended to try and make the situation better, which I was allowing her to do. However, I had to email her twice to even get an initial response and I also didn't want to ruin the B-day surprise. Anna also didn't respond to my last email, which isn't surprising as it seems evasion is clearly their method of choice in customer service. Definitely never ever using any Funky Petals again and have made sure that anyone I know who used them is aware of this disastrous and unprofessional experience. Considering we didn't at all receive the quality of the product we paid for and the company is too stingy to do refunds, this is in my mind on the verge if not full-on consumer fraud. You've been warned, so good luck if you still choose to throw money away here. Just keep in mind that Safeway would be a better and much more affordable option. And yes, plenty of grocery stores also sell stems birds of paradise - they aren't that exotic anymore.

    Salisbury at Enjoy - MoonFlower room

    Salisbury at Enjoy

    (14 reviews)

    $$$

    I am so impressed by the assistance that I got with the repot of my dear Ficus Tree, "Stephen". He…read moreis twelve years old and has been with me for a long time. He definitely needed some TLC as his roots were beginning too outgrow his pot. I was emailing back and forth with Stacie about the repot and eventually it got warm enough for me to bring him in. She gave some great advice and got Stephen in a nice new pot that was a more appropriate size. I had also gotten some previous advice about Ficus trees that she nicely explained was incorrect and gave me some great tips about how to care for him from now on. This is my oldest plant and I know he still has a lot of life in him so I want to care for him as best I can! One of the best things about this is I only had to pay for the pot. I was prepared to pay upwards of $100 but the repot and advice was actually free! What a nice surprise! I think more people should take advantage of this great service. I believe I will bring him in again in a few years but of course these trees are temperamental and don't like to be moved too much. I also brought in my little prayer plant and we set him up for new propagation to keep him feeling good as well. Thanks to Stacie and the staff at Holes! It makes me feel like Stephen and my other plant were in great hands and I will definitely be back!

    Today I visited to place a preorder, something I have done in the past for years. I like to do a…read morepreorder and pay in advance as I order a substantial amount of annuals. However I was told they will no longer do this. I was treated like I was a bother and with disdain. Managed with a fake smile and haughtiness. It became crystal clear my business was not valued, considered small potatoes (pardon the pun) and that I should just move along, "have a nice day dripping in condescension. I'll never go back despite decades of shopping there and I'll be sure to let everyone I know how elitist and dismissive this organization has become.

    Enjoy Garden Centre - florists - Updated May 2026

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