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    Engwall Flowers

    3.3 (18 reviews)
    PriceyFlorists
    Open 8:00 am - 5:00 pm
    Updated over 3 months ago

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    Services - Engwall Flowers

    Floral design and installation

    Flower arrangement

    Funeral floral design

    Engwall Flowers Photos

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    What was delivered.
    Ashley S.

    Prior to Mother's Day I ordered the jumbo hanging basket for the mother of my hard-working boyfriend. I was trying to do it online but being unfamiliar with all of the small towns in the area, I went ahead and called and made the order, confirming that they deliver to her town. All of that went well, and I was super excited about the hanging basket as the person I spoke to when ordering said how robust it is and how it barely fits through a doorway. Fast forward a few days, the delivery was made and the boyfriend's mother sent a picture of a floor pot with several plants in it. She raved about how gorgeous it was, but the problem is it just wasn't what we ordered. I tried to find that exact assortment of potted plants on the website but was unsuccessful. The next day I called the shop and asked about the situation. The person I spoke to had a voice that was similar if not the same as the person I spoke to when I placed the order about a week prior, and I asked about the mixup. She did apologize and said how it must've been a mixup. I then asked how much the potted plant was that was delivered, and she said the same price. Of course it was... I feel somewhat skeptical about that point, however. So I expressed very gently my disappointment and the tone of the call suddenly changed and she asked what I wanted them to do about it, went on about how it was the same priced item, how the product was delivered on time and so ultimately I dropped it. I'm sure I will facilitate the delivery of flowers to the boyfriend's mother again in the future, but it definitely won't be through this vendor, so a discount on future order wouldn't help. I get it, it's Covid still, and I know there's a piece about substitutions may be necessary, but a little communication and heads up would be nice. And if it truly was a mixup, customer service should've been better on remedying the situation. I asked a few of my girlfriends about comparing prices and they agreed that we seem to be taken advantage of from what we paid for to what we received. Also, I did pay for one up charge tier with the jumbo hanging basket.

    this is what we ordered

    We ordered on line through a site "Kim's Florist". What we didn't know was that this was like ordering through FTD or some other call center. Engwall did not have the ribbon, the vase, or the flowers to do the bouquet that I had ordered, so they delivered something that looked much different (and much smaller) than what I ordered.

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    Review Highlights - Engwall Flowers

    During the covid 19 quarantine I wanted something special for my daughter -in-loves birthday.

    Mentioned in 2 reviews

    Read more highlights

    Engwall Flowers - florists - Updated May 2026

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