Transitioning to Discount Power, gave customers less than a month notice so we are all cheated out of the rewards we earned and they wont apply them! Get your rewards money before time runs out or they'll keep it! read more

Do Not use this energy company. They have terrible customer service. Also, I had 488 reward points on my account to redeem for $150 off my bill. I used my redemption but they refused to credit my account. I left Energy Texas and they still refuse to honor my points and say that I owe them $150. They do not care about keeping existing customers and once your contract expires their rates are way higher than the competition. Please read the reviews and you will see not to go with Energy Texas as your provider.... read more

This is a very technology forward thinking company. They don't have gimmick pricing strategies, like minimum purchase, flat fee pricing, or hottest days/nighttime use 'free,' while having super gouged prices the other remaining times. I've switched electric providers at least a dozen times over the past 15 years, and this is the only one I've ever left a positive review for. They offer discounts on your bill for paying on time as well as during high usage events, which are called 'Peak Perks.' I locked in my price for one year in January 2022, and having 2 electric cars, and a 2000+ sq ft house, my bill yet has to exceed $180 a month, (typically runs $100-$130), and I still have a $50 bill credit to apply that I likely will use on my bill come September 2022. read more

I had the Sun Jacinto plan because I have solar panels, their plan was very good but couple of months later they changed the contract and they only warn you with one email which it was on my spam folder so I never payed attention to it,, so they ended up giving me a horrible plan and I can't do anything about it cause legally they did sent me that email and now I'm stuck paying them 500 dollars for breaking the contract,, stay away from this company read more

They were great when we signed up, but switched their solar buy back and now we get next to nothing. Customer service is rude and no help. We were told when we tried to cancel that the grace period was up when we weren't even notified that it was changing. Don't sign up with them if you have solar, they'll just take advantage of you and screw you over. read more

They offer rewards that you can redeem, I had almost 200 points that I redeemed for a target gift card and they said I redeemed them on the 18th and my "contract expired" on the 13th so I am not able to receive my gift card. Regardless, the points were mine to redeem. I have a third party company that switches my electric so I don't control that, just beware of their "rewards" they won't actually let you redeem. read more

ET offered the only competitive rate in a market turned upside down by a administration attempting to destroy a functioning energy policy. The best is NOT to come; get your checkbook ready. read more

Energy Texas is the absolute worst provider I've ever dealt with. My first bill was for 1,200 more kilowatt hours than I've ever used. Nothing has changed in my home. I was never able to pay my bill online, every month required a lengthy phone call just to pay my bill because my Login credentials never worked. They even had problems accessing my account. Last month I never received a bill but got 3 emails the day after it was due stating that my bill was past due. They sent a disconnect notice the same day, ridiculous. No customer service and no interest in helping their customers. read more

Energy Texas - Disconnect Notice - Electricity Suppliers Near Me - Houston, Texas

I hate this company. We are on a fixed income as retirees. We wrap up in blankets. We never have our thermostat higher than 70. We were gone for 10 days last month and our electric bill was so high. Now our projected bill I see will be anywhere between 496-$530. How is this possible. We are so conscious about usage. Through the storm we burnt wood. We have to pay a $400 termination fee. We had to sign a 36 month contract. Energy Ogre screwed us royally putting us with this company. read more

Everything was great in the beginning, then I began noticing my bills getting higher and higher. Last bill I received was for over $800 for one month. I called to find out what was going on and they somehow had me enrolled in a month to month contract that was currently .21 cents per kWh! After searching online was 2 seconds I was able to find and switch to a rate that was half of what they have been charging me. I would never have signed up for a month to month anything, and for sure not for .21 cents per kWh. I wish I would have figured this out sooner, I would have saved thousands of dollars. read more

I would stay away from this company for a solar plan. They lure you in, then change your plan. I signed up for 6.2777 cents for both import and export. On the first two bills, the import/export was the rate I signed up for. I received an email that they would pay the market rate up to the rate I signed up for. The most recent bill they bought back my excess at 1.7 cents per KWH. I exported 3 times what I imported. Also, my solar company has taken Energy Texas off their recommended list. read more

Worst Customer service ever. I have not been with them 3 months and I'm about to Transfer my service once I find another provider and its a 3 year contract with a 500 ETF!!! I am on a fixed income and for whatever Reason they are the first company i've encountered that cant change the due date. So every month I have to pay a late payment fee. When i signed up i was told that the 13.6 INCLUDED oncor delivery fee. It was Based off 2000 kw. My bill has been between 150 and 300+ RUN Find Anything better. read more

Energy Texas and Green Mountain Energy are engaged in a practice to deceive customers under long term fixed price plans with solar generation buyback. Energy Texas buried in their Terms & Conditions that their solar buyback plan can be changed at any time and does not make this clear to their customers when buying a fixed price contract. Energy Texas later sells the fixed price contract to Green Mountain who forces the customer to choose between keeping their fixed price rate or changing to their solar buyback plan at a much higher rate for the energy they consume. It is clear that these two companies are colluding and conspiring to defraud customers with this deceptive practice. These companies are using dirty underhanded tactics to defraud customers and they should have their REP licenses revoked! read more

They terminated my account without notifying me and then charged me an early termination fee. Had to file a complaint with the PCUT. Would recommend avoiding read more

Great Rates! Easy to sign up! Company emails communication and money saving incentives!

I moved into a new home and decided to use this company instead of TXU. I signed up with this company around August of 2022. Fast forward to May 2023 and I get a notice they sold my service contract to BKV Energy. They didn't call me or anything. The notice of the change came from BKV Energy. I always paid my bill on time, and most of the time I paid early. I'd steer away from this electric company. After reading some other reviews, it seems they have some unethical business practices. read more

Offering reasonable prices, good service, and good communication for power within the Ercot grid. Renewed my plan and hope they don't get complacent with their quality of service and prices for the commodity they offer. read more

You don't realize the bait and switch until after the pain begins. First few months I'm getting a credit then late spring early summer I'm getting higher bills until I'm wishing I picked someone else. This company should not be able to change contract after contract begins. During low demand for energy, of course most people didn't notice! They're buying my energy at half what I'm paying them for NIGHTTIME usage! read more

After reading through the reviews, I find I am not alone at being frustrated by the recent changes in their solar buy back program. To go from a one to one reimbursement to market rate caused our bill to increase dramatically. Their buy back program was the main reason we switched to this company and for it to change less than a year into a 3 year contract was quite unexpected. I called in July to inquire about cancelling our service and was told that the Early Termination Fee would be waived as a courtesy, but when I cancelled in September, I was told that the offer expired in July. That was not explained to me and I am pretty frustrated that it won't be honored. An unfortunate end to a rocky experience with this company. read more

the biggest fucking scumbags. They fix your rates for a month, then the next month they skyrocket. my bill has been over 500$ in the summer and winter. read more

I am set up for autopay. They always process the payment within a couple of days of payment due date. This month they processed an entire week early. I did not expect it to process until after I received my next paycheck. How can anyone budget with this lack of consistency? I called customer service and requested they pay for my overdraft fees because of their error. They stated they are allowed to process the payment as soon as the bill is published. This is crazy! I have a lot of companies set up on autopay and NONE of them do business this way. They always process payment the day it is due unless a weekend. Insane! read more

Very bad company. I Wont even recommend to my worst of enemies. They just change the buy back plan policy on their own and say its in contract we can change any time. They just rob the customers. And we cant get rid of them and move to another company as we are in contract them and need to pay penalties. Either way its a rip off. read more

My wife and I signed up with them when we had solar panels installed. About 2 months later, we started getting bills almost weekly. When we called to try to resolve the issue, we were told they would put a ticket in and call later. I waited 2 weeks and called back, but there was still no answer. I was told that they needed time and could take 40 days. Well, now it's pushing 2 months later, and I call again. This time, after holding for upwards of 20 minute, I'm told they figured it out. Still though, something isn't right, as said by the person I was speaking with. She said she would put another ticket in and call me back at a later time. I requested to speak with someone higher up to try and get some answers but was told they're in a meeting, they're busy and finally even if they get on the phone they wouldn't know what was going on. When I asked to speak to someone who knows what's going on, they said that is not possible. I have just been looking for anwsers and to speak with someone, but apparently, their customers are what they care least about. I was paying upwards of $120 or more a week. I'm tired of playing phone tag or getting no call at all. They were supposed to call when they figured out the "issue" out. I guess if you do things like that, they can't keep trying to RIP OFF their customers. I 10/10 DO NOT RECOMMEND USING THIS COMPANY. read more

Do not enroll with them. I enrolled for auto pay when i first signed up with them which was a year ago. they were taking payments out pretty consistent with my due date which is the 23 of each month. This month i get the bill on the 7th for 600 , the amount is insane but its not what im upset about. today the 8th i get a notification that im over drawn, the pulled payment today just randomly. I called to ask why if this is not my due date and it caused me to over draft. Their response was we have a disclaimer when you enroll in auto pay we can take the money out when ever we want after we send the bill. That is not ok, how are you going to randomly just take money out and not on a set date. Im so disappointed read more

Great electric company with fabulous perks. Lots of discount options and different plans. The plans have unique names and funny sense of humor. Keep up the great work Energy Texas! read more

Worst Energy Provider I've ever used. In the middle of my contract period they changed the buyback rate for my solar buyback plan. They claimed they were allowed to do this based on fine print in the solar buyback addendum which they did not provide at the time I signed up for their service. I refused to pay the final bill in full (I recalculated the bill and paid what I owed based on the promised buyback rate) so they have now turned it over to collections. read more

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!! RUN!!!!!!!!!!!!!!!!!!! They changed my plan from a fixed-rate to a month-to-month plan with NO NOTICE. My bill went from $200 to over $800 and they did nothing to help fix the situation. The manager, Greg, was incredibly rude, and basically said since it's an unregulated market they can charge me whatever they want. 0/10, do not recommend. read more

I was offered a promotion of $200 off my first month's bill when signing up for new service with this company. I never received the credit. When I emailed to inquire, I did not get a response. I called when I received a second bill without the credit, and was told that I did not qualify for the credit since I didn't sign up for auto pay before my first bill. That requirement was not clearly communicated to me in any of the correspondence I received when I set up the account. Further, they claimed they sent a response to my email and argued with me when I said I had not received anything. I know I didn't get anything, because I was in my email searching for a response while I was on the phone. I will be taking my business elsewhere. There are too many options on the market to have to deal with such poor customer service and dishonesty. read more

My experience with Energy Texas has been just fine. After seeing all the negative reviews, I'm puzzled. I've not had any erroneous bills and use auto pay and paperless billing. You can choose to pay early or accept the due date as your payment date. Most of my dealings with the company have been online, so no experience with telephone customer service. Overall, no negatives to report, plus I've had some rewards for on time payments. My advice to all those folks with negatives to report is to read and understand the website and use common sense. Works like a charm. read more

I reached out to EnergyTexas via their email address and they called me to discuss the issues I was having. They told me they could change the date of my move-out which is a month from now. They said the customer representative provided me with incorrect information and that they would me retrained. I am happy they could make the change given a month's notice and I appreciate the promptness of their response to my email. I think if you have an issue, don't call them because you may get someone who doesn't know their policies or does not completely understand them. Instead, email them. read more

Don't trust them, anyone else is better. Was on their solar fixed rate plan. One month into contract they changed to variable rate buyback. Sent out an email which made it sound like a good thing because you could get paid more. In reality the buy back was 1/3 of the original rate and could never go above what the original contract was for. They intentionally twist the truth to get customers and then charge an enormous early termination fee when you realize what they switch you to! Completely unethical business! read more

Energy Texas made a mistake with our billing and charged us $900 for our electric bill, when our normal bill is $200. We contacted support and they gave us the runaround and wouldn't help. When we tried doing a chargeback on it, they immediately (ha, guess they contact you fast when you try to get your money back!) call us and threaten us with collections, which hits your credit rating. Terrible, terrible company. read more

Terrible company - avoid! They are are as dishonest as they come. They signed me up for a one to one buyback, and then after 2 months, cut that by 2/3. They informed me that the fine print of the contract gives them the right to change the terms at their convenience, and threatened to levy the entire termination fee if I decide to cancel. read more

Don't trust them. Signed a contract with them and they changed the terms 2 months later. When I pointed out that we have a contract they said they would wave the cancelation fee if we wanted out. For a no bull company they sure did put their foot in it! read more

Horrible customer service, I regret choosing them as my energy provider. I was told that I would receive a promotional credit on my first bill, however, when I called I was told that the promotion was expired and there was nothing they could do. =( read more

I did a lot of research on energy companies when I purchased solar panels. I chose Energy Texas because they had reasonable rates and puchased back power at the same rate they charged. I signed a two year contract based on this information. A few months into the contract, they changed the buy back rates, and now it's variable. I don't know how they can get away with changing the rules of a signed contract. Stay away from them since they obviously don't honor their own contracts. read more

If it was possible to give negative I would. Help line condescending at best. No help only repeatedly saying sorry and pay more money we will be happy to help. They don't take into account that you are a member that has been paying and got behind. Will say yes without looking up your account t note that they have talked to you and want 500 to switch. My bill jumped from 88 to almost 300 in one bill. I didn't have it but had a partial payment called in and gave my name explained that I would have all but 179, was told it would be fine. The woman never put in anything. Then in August hot as hell power is off. I called in and got told that there was no record of my first call and nothing they could do. I wasn't behind for months, wasn't rude explained my problem and over and over told they couldn't do anything without money. I explained that I don't get paid until the 5th and that would be days without electricity with 4 children in the home during 90 and up heat, and asked again if there was anything that could be done. Was told to borrow money then they would be happy to help. Asked to speak with someone higher that could possibly help. The supervisor if they really were had the same practiced speech. With no answer as to why I was told it was ok, why nothing could be set up or help to provide. I am almost 40 years old and have never experienced a company shutting off service for a partial payment when you have always paid the bill in the past.I have lived all over America during my husband's service years and a partial payment that was made even without calling in was accepted. This company is not the kind that wants your business it wants money. read more

I switched to Energy Texas on the 13th of the month, received a bill on the 17th, and a notice to change plans on the 18th. When I called customer service, they offered no help at all. I don't know how they stay in business! I changed companies on the 18th and won't look back. read more

Bills are double my previous electric company. I did things to lower my electric cost this last month and my bill was double. I live in a bedroom apartment there's no reason for it to cost $400 for electric for one month. I call to talk about it, wait on hold to talk to someone, I can barely hear them. They put me on hold and then it didn't even seem like they looked into it. I asked him if something could be wrong with my meter and he just stayed quite for a really long time, total waste of my time and money. I'm never using this company again after next month. read more

These people completely are rude. I called to ask specific questions they could have answered. But the guy on the other end refused to answer my questions by telling me no one could answer my questions and when I asked to be forwarded to a supervisor he argued and told me that even the owner could not answer my questions. At this point I told him I would not use Energy Texas. At this point it is about customer service and to tell someone they are not allowed to talk to anyone else it disrespectful. Don't go with this company because if this company treats prospective customers this way. I can only imagine how bad it will be as a customer. read more