Been using for a few years for tuneups and my son had a heat pump put in that works mahvelouslyread more

I have had enough. While Go Green was the cheapest quote, you get what you pay for. My nightmare…read morebegan in October 2025 and is still ongoing six months later. As of April 13th, I am still being double charged and the issue has not been resolved. I have been flexible and willing to work with them, but the owner Mark and the sales guy Loren made that impossible. Loren will say anything to close a deal. The lack of oversight is staggering. They refused to do a walkthrough with the installer and seller, which led to two heat pumps being installed incorrectly. They had to be moved, and that caused even more damage to my home. They also charged my credit card while "charging" a Synchrony loan, so I have been effectively double-charged for months. Now they refuse to speak on the phone and only send haphazard email replies that never resolve anything. They promised to fix the drywall in writing. This was necessary to repair their own mistakes and because I preferred to have the electrical work go through the house, which they agreed to. Instead, they sent a third-party worker and then demanded a massive payment for the repair. They eventually gave me a payment to cover the drywall fixes myself, which I am grateful for, but even that took over 3 months of fighting. The actual installers and electricians were amazing. They should go find a new job at another installer with actual integrity. My problem is entirely with Mark and Loren. Since they use AI for their reviews, expect a fake reply from Max below. Save your sanity and hire a company that won't hold your money hostage.

These folks are great. I've had a number of separate work projects with them, ranging from…read morereplacing my oil-based boiler with a gas-burning boiler, to servicing our hydronic radiators in a few different ways (replacements, fixes, removal). Planning on having them back later in the year to put back some radiators that are being removed in favor of a remodel. In my experience they've been very honest about how our system can best be served (including recommending solutions that are appreciably not the most expensive, based on our own priorities, which I appreciate), and have been flexible when work had to stop mid-way through a project due to unforeseen circumstances. When we found out that our exhaust wasn't exhausting, they were able to get a chimney person out the same day to get an assessment. I can't express how much I appreciate someone who knows when they've hit their technical limit and is willing to say "Let's bring someone else in". Can't express enough how grateful I am to have them around to help out. It's important to me that I have good people that do good work on a house I love dearly, and it's comforting to know my plumbing needs are able to be taken care of by people I trust. Keep up the good work y'all.

I used NW mechanical previously for some fix work and they were great…read more Recently I had some broken pipes , and asked them to give me a quote. Their trip charge is 200, because they were great before and I was ok with that. But this time, not only it took them 2 visits (including a missed one) and a long time to give me a quote, but they gave me a ridiculous estimate that made me think they don't want this job. This is ridiculous so I have to go to others. All my 3 other quotes ( from other well reviewed companies) were like 600-1000 to replace the broken runs, but they quoted me something like 5000. So 2 star for previous good work, but they disappoint me this time.

In response to the business owner: I appreciate your…read moreresponse Sarah, that said I would like to be clear about my review. The problem was never the cost. - As laymen looking to HVAC experts, we offered to pay to diagnose the issue and that was rejected. - Neither of the two tech's that were sent out found the issue, the first didn't even attempt to. Yet I managed to find it in just a few minutes of searching. - I was told twice that if the scope of the project changed I would receive a call regarding a change in the estimate. That never happened, I called you. - When presented with an estimate that was nearly the same as the original estimate after significantly reducing the scope and labor, I was more or less attacked over the phone - including being blamed for the situation - when I was looking for a reasonable explanation and some accountability. I know you're a business and have costs and I understand sharing those expenses with you. My frustration is not about the money, it's about how the situation was handled. It is about the apparent lack of due diligence on the part of your team. The disappointment of looking to experts to help solve a problem and finding out that they didn't put in the effort to address the issue in what would have been a simple fix. And most importantly, the rudeness we received when looking for accountability. Describing the situation as unprofessional only scratches the surface.

The owner's response saying she "wasn't willing to alter the invoice's findings" is completely…read morewrong. To say that the replacement was due to age and not extreme wear and tear is a mistake. And she also never addressed the fact that she was rude and abrasive on the phone. See other reviewers who noted her rudeness for added evidence. So, I reinforce my original review and insist that rental owners avoid this company. We also received a letter saying they are selling their heating oil portion of their business to Sound Oil. They must have been overwhelmed and so maybe with this sale service will improve. Also, this "Sarah" may not even be an actual owner because I didn't see her name on the sale letter either.

In short: spent $29k for a whole install only for them to install the noisy part (the branch box)…read moreof the system right behind the primary bedroom, then had to chase them for six months through phone calls, visits, and ghosted emails for the generous opportunity to spend an additional $5k for them to move it I hope to never call them for anything again, there are so many hvac companies in Seattle call literally anyone else Side note, the techs were generally great and shout out to Don for trying to make it right and talking through placement options etc with me

My landlord contracted Evergreen to work on our HVAC. He provided them with his name, but attached…read moreto my phone number so that they could contact me about access to the property. I know this because I received messages from Evergreen addressed to my landlord. Shortly after the service, I started getting incessant AI generated spam texts selling various home renovation services. These were at my number, but addressed to my landlord. The only place where these data were attached was at Evergreen. Therefore, I'm fairly certain that Evergreen either is operating a marketing service for third parties or is just selling customer information to such a service. Trying to contact Evergreen led to more dead-end conversations with AI chat bots. If you want to contract with this company (please don't), use a burner phone!

My furnace would not come on. I checked online for repair service in my neighborhood and came…read moreacross West Seattle Heating & Air. Checked the reviews which were good, so decided to contact them. Tried for two days only to receive a message that the number was not accepting any calls. It wouldn't even allow leaving a voice mail. No message about when someone could contact them, or info that maybe closed for the holidays, etc. Just not accepting calls. Not a good way to do business.

Spoke with Jeff, seems like a friendly fellow, and (way too) chill. Tried to schedule an…read moreappointment for a furnace repair, but this proved a long conversation and not an easy thing to do (time-wasting conversation, some of it related to his personal schedule, etc...irrelevant to a customer). After 10 minutes trying to get him to come to my house and repair the furnace, I ended up cutting my losses and going with another company.

If I could give these guys 6 stars I would! After many bad experiences I feel blessed to have found…read moreThunderbird HVAC. Thunderbird HVAC is "Second to None"when it comes to professionalism, attention to detail, & most importantly honest and fair pricing(No surprises or hidden costs). Their employees are true professionals. They were prompt,polite, efficient and left my home clean and free of trash and cigarette butts . Which is what I dealt with in past experiences with other companies. They installed a hvac unit last may and I was having troubles (my fault for messing with the thermostat) and he came over a few hours after I called at no charge!!!! He looked over everything. He took the time to explain everything and genuinely cares about doing a good job. Im not used to seeing so much integrity and work ethic .

I had a wonderful experience working with Rob and the team at Thunderbird HVAC…read more I was looking to get a mini-split installed in a somewhat tricky situation with our townhouse. Power is on the second floor, but the only space for the unit was on the 3rd floor deck. Rob had no problem devising a plan to get power to where we needed it. Rob was professional the whole process: I got an estimate on the spot, and they promptly followed up with a written quote. I was able to get scheduled the next week, which was awesome. Overall Rob did a very thorough job. So happy with the end result and all the work he did. Thank you so much for helping us stay cool this summer! Will absolutely recommend you to any of my friends in the future.

I had received a text from As You Wish regarding a special for an A/C Tuneup that turned out to be…read moreso much more than I expected. I contacted them to set up an appointment. Tessa, at the office, texted me to confirm my appointment time and included a photo of Rich, my service technician. Rich was fantastic. He showed up on time, was extremely knowledgeable and very communicative. As expected, after his very comprehensive inspection and testing of my Furnace and A/C some serious issues were found. The 20 year old furnace had a crack in the heat exchanger, which Rich showed me on his camera. The 30 year old A/C had lost a significant amount of its effectiveness to cool my home and was wasting a lot of energy. Rich was there almost 2 hours and I got all this at an amazing special price of $29! He asked me if I wanted someone to come out and give me a free estimate to replace my furnace and A/C, and had the office schedule someone to come out when I returned from my upcoming trip. Two weeks later Dan Severt showed up on time to take measurements and collect the information needed to properly size the new systems I needed and provided me with a detailed estimate. He explained my options, explained the installation process, and covered possible financing options. As it was possible for me to get a loan through GreenSky to make monthly payments with no penalty for early payoff and no interest if paid in full within 18 months, I decided to proceed. Dan called the office to schedule the install for me and got me started with the GreenSky loan process. A short while later, Tessa texted me information about my install to begin the very next day. Later Tessa sent me a text to confirm my appointment and included photos of the technicians that would be coming. Next day she texted me that they were on their way and included a tracking link so I could monitor their progress. Technicians Obet and Cody arrived to begin the installation. As is usually the case with 40+ year old homes, and today's updated building codes and newer, more complicated "smart" systems, a few issues popped up. At all times the guys kept me informed of the issues, explained what my options were, and then executed the necessary workarounds. Dan also made himself available to come by personally to see the issues for himself and answer any questions I had and offer advice when asked. A short while later, a highly experienced Carlos arrived to assist the guys with problem resolution. They guys worked really hard from 9am to 10pm in order to complete their job for the electrician coming the next day. They cleaned up the job site and hauled away the old units. Meanwhile, back at the office, Sarah who had processed the necessary permit(s) texted me that she had made arrangements for the two required inspections, one for the electrical work and the other for Snohomish County building code adherence. She informed me that those two entities would reach out to me to set things up. Later I received a text that the electrician, Fredo, would arrive early the next morning. Fredo showed up on time and completed the electrical work in time for Benjamin to arrive. Benjamin completed a checkout, testing and startup of the system and demonstrated how to program the new smart thermostat. All worked perfectly. Without exception, everyone involved was timely, possessed excellent communication skills, was organized and highly skilled at their respective jobs. All of them were positive and courteous and respectful of me and my property. This was, by far, one of the best experiences I've ever had in a job requiring skilled labor! Kudos to As You Wish for having quality people and using quality suppliers for their HVAC systems! I would not hesitate to recommend them to anyone looking to invest in updating their systems, or in having them inspect and service their existing equipment. Ordinarily I would have sought out multiple estimates before hiring someone to do such a big job. I have no idea how the cost for As You Wish to do this job compares to the numerous other competitors in this sector, but I'm kind of glad I didn't. Otherwise I may have gone with someone cheaper, who knows? But one thing I know for sure is that I couldn't have found anyone better!

We've been repeat customers of As You Wish and have had them complete several major projects at our…read morehome, including a whole-house Generac generator installation, HVAC duct cleaning, and replacement of two furnaces. No contractor is perfect, especially on larger jobs, and we had a few bumps along the way. Even so, I wanted to leave a positive review because the overall experience has been good, and several of their technicians have been outstanding. They were friendly, professional, and clearly took pride in doing quality work. When you're investing this much money in your home, trust matters. We've spent about $60,000 with As You Wish over the years, and I appreciate that they have employees who genuinely care about their customers. I'd be happy to work with them again. Carlos, Dan, Kaitlin, Tessa, Vi, Gabriel and Nicole

Super awesome vendor. Jason Carter & Randy came out to service an issue years after the house was…read morebuilt, and implemented a fix at no cost to the owner. Oh my, great company! They fix our furnace venting & AC! They are fast response, well organized, and very polite in email communication. We have already added Jason to our vendor database as our go-to person for maintenance issues related to! What are you waiting for? Give them a call!

I am so incredibly happy with Innovative Comfort's service! From booking the appointment to having…read morefunctional Pioneer mini split heat pumps, everything was so easy and pleasant. I had a response from Randy to my request within hours and they managed to fit me in for an appointment within the week. They confirmed the appointment with me the day before. The techs (John and Kevin) came at the beginning of the 2-hour period given and managed to diagnose and fix my units in less than an hour! They were super nice and knowledgeable and kept everything very clean (they even had booty covers so they didn't get my floors muddy). The price was extremely fair. I strongly recommend this company!